Customer did not leave a comment.
thea quesnel
Customer Reviews for Westlock Sleep Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was here for just about 2 hours trying to pick up my reservation. Ended up phoning uhaul and was transfered 4 times before I was put in touch with the right representative covering the area..
Victoria yellow WingsAbsolutely helpful and told me I would get my $100 deposit back and that I can drop off at ANY U-Haul in Edmonton.
Remington GIBBSProvide them with a debit/credit card reader to be able to process the return of the deposit simpler.
josie sersonMukesh was super friendly and helpful.
Philip TullyCons: 1. U HAUL is very expensive 2. Gasoline gouging old trucks 3. Very hard to get vehicles in rural areas. Pros: 1. No competition because it's the only on the market.
PALLI SANJAY SHETTYRecognize that some people live on a farm and have large distances to drop off the truck. I was over charged because of the distance I had to travel to drop off the truck. Not fair play.
Joe BognerThe app allowed me to complete an after hours drop off but there is no drop box at the location, I had to return the following day to give the keys back.
Doug Christiannot send me 4 hours to a different town because all the trucks 300km radius were broken. half the people I called hung up on me. uhaul was a horrible experience.
Shauna BakosIt was awesome.
Trevor WhitingFrom start to finish, my experience with the Westlock UHaul was a disaster. I would absolutely NOT recommend them to my worst enemy. I was lied to, the equipment was filthy- and those were the more pleasant aspects. The service was beyond terrible, the broker rude and dismissive. Three times I tried to confirm information, was given the affirmative, and then he did the exact thing I was trying to confirm would NOT happen. UHaul needs to seriously rethink their standards for representatives in this area. Fortunately, the regional manager was very responsive to my complaints, and seemed to take them seriously. For him, I have fair praise.
tara leddenMukesh Patel, Sales Agent for Sleep country Brick Westlock is very ppersonable person, recomend him to be given his own location as a Uhaull agent
Angeline BREKERMake sure trucks are in working order as mine was not maintained not working spent a whole day on the side of the road waiting for road assistance and ended up having a hotel bill and charged extra for the gas in the u haul upon return even though I has more gas in it then when I started out. I had to have a replacement u haul transfer all of my stuff twice. I would never recommend u haul to anyone it was a horrible experience. Couldn't get my refund either as they put my account on hold 3 times for 72 hrs each time.
Courtney SiewertI just wish that there was a closer pick up and drop off location because most of the miles i was charged for were for travelling btwn westlock and barrhead.
Yvonne MortonWaiting to return truck, however the only attendant was more interested in selling furniture. I needed to interrupt. Why is my surname not being updated as requested numerous times to my name on my payment method.?
Rhonda ThrunThe move went well. The truck was exactly what we needed. The ease with which changes can be made to the contract was very useful and saved a lot of trouble. Thank you.
Edward MercerUhaul customer service/scheduling messed up my order...again. It's not the individual locations that are bad, it's the head office/customer service that's bad.
Sharna BullochDrop off was great. Very efficient and welcoming
Heather BettsOverall the experience was good, I felt the van was dirty, especially the windows.
Duane MagusMy only complaint was we have a U-Haul location out of Barrhead and I was told I wouldn’t get charged extra Kms cause i was suppose to pick up in Barrhead and had to drive to westlock to pick up and they made me return to westlock as I could of Just dropped off truck in barrhead. Seems ridiculous to me!!
Greg SchefflerCab and storage area should be throughly cleaned before each pickup.Vehicle should have a full tank of gas at pickup and renter to fill upon return.Had only 1/4 tank at pickup, not acceptable…Bad policy
loralee holtReserved a uhaul a couple of weeks in advance, then received a call that no vehicle was available at this location and was directed to pick up at another location. Go to pick up at that location in Legal and there was an issue with the contract and took over an hour to get it sorted only to discover the truck was stuck in the mud and could not get out. Looked on line and saw a truck was available for pick up at this Westlock location after all and drove back to pick it up. Was able to finally get a truck after driving between locations and almost a complete waste of a day. Scheduled pick up was at 10 am and finally picked up after 5 pm
Marnie DibbenRenting a truck from you was a disaster. First rental was to be at 830 and that got cancelled. They then said I could go get a truck at 10 at the sleep shop. They did not show up until 10:45 and then had no listing that I was to get a truck. When I eventually got a truck is was filthy inside I uploaded a photo and now you are dinging me 25 to clean it which sucks. all this experience left a poor taste in my mouth.
Larry BellowsGood good
KRISHAN KANT