Unfair.
JARIUS L
Customer Reviews for Westside Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very respectful and great customer service
DALEMEKA MLocation was clean staff helpful but the mechanics who installed the trailer hitch had absolutely no clue what he was doing
DIANA ALocation was clean and professional but charged a $50 cleaning fee because the truck was not to their standard although I received the truck in a much worse state than I returned. When I received the truck, it was so dirty I had to use a leaf blower to clean it out and place old sheets on the ground to ensure my items did not get dirty. Yet I still was charged $50 because I didn’t mop it out. Completely disappointed and frustrated with my U-Haul experience from pick up to drop off.
Armanda GMy business is tax exempt. Is there a form that's need to be filled out?
ROBERT EI just think before it’s rented out wipe them out like rental companies does. They should smell? Look and be cleaned like new. Thank you!
calvina jHighly recommend great customer service, clean good working trucks.
STACEY WThe vendor charged for mileage I did not use. I went 24 miles and was charged for 42 miles. Since the vendor had already charged my card he did not adjust this. I would not patronize this company again.
AJA APrices too high mileage didn’t seem right
IMAN GGood service
ANTHONY RWhy was the initial rate $39.99 when it’s advertised as $19.99
SEAN LThese people are liars I asked the clerk to check to make sure I filled up the gas so I can avoid additional charges and I stayed and waited he said the fuel gauge was good if it wasn’t I could have went back to the gas station but this guy said I was good when I left I received a receipt showing additional $26 plus dollars charged!? For this store to lie are you guys over at uhaul not paying your partners enough money where they have to lie to the customers and charged additional charges!? Maybe you guys at uhaul aren’t paying these people enough so then they lie to customers to get more money what a BUNCH OF CROOKS I DEFINITELY WILL NEVER DO BUSINESS WITH THIS ESTABLISHMENT AND ILL BE SIRE TO LET OTHERS KNOW THAT PARTICULAR STORE MUST BE IN BAD SHAPE FINANCIALLY AND LOOKING FOR A QUICK BUCKS OFF CUSTOMERS PATHETIC.
Kyle GEverything was all good
DONALD CN/a
RASHIDE OOvercharged me instead of letting me pay what was charged on app, added extra $100 to amount
KAMEISHA A..
TRUMMIE HThere's no one there to service you for three days, they come and go as they please, no professionalism presented, PLEASE check your mileage and gas meters before leaving, take pictures also. It's in the hood so be careful. The store is dirty and smells. Good luck.
CORNELIA WThanks
KENNETH WEverything was great
TIFFANY WU haul is a good company, but this 3rd party dealer was not up to par and is attempting to charge for something that is not true
CHRISTI CGreat service
RENITA CMore than one customer service provider.
KENT CInform the customers to take pictures of the gas and the mileage before they return it in because the workers be scamming you out of extra money
PHYLLIS HGreat service
GERALD GNo one was there I had to call Uhaul to get my truck
rebecca MFriendly staff
LATRICE HPerfect
christopher jmarked drop off area was not big enough for the 26 foot truck and was occupied by another vendor.
Jennifer TRude customer service representative
Alica WEverything was just fine
KEON SThey over charge me for gasoline when I put more then it was before I received the truck. Also the truck was not cleaned or swept. I had to clean the truck before putting my items in the back of the U-Haul customer service here was not OK Hispanic or Caucasian man or Philippine man who was the worker of the day disapprove
Pauline NVery pleasurable experience. Quicker response needed when customers arrive at the counter
Norman HI put the gasoline Wright back where it was when I return he charg me 21 Dollard for gasoline not happy about that at all
von jWonderful experience, price of rental very reasonable and the customer service from Sabben was great! Will definitely use this location for my next move.
kelly mThe Sales person was very nice and patient
Tracey HDisgusting just nasty and nasty attitudes
tamika sWas charged 3x times the amount I reserved the u haul for I was charged 15 dollar safe fee was told to cancel my original. Then the price was higher did not use full milage quoted either there is no evidence saying why I was charged that amount.
tina mOur original reservation was with another site, which was not manned when we arrived at the appointed time. We were redirected to the alternate site, where we were well served.
Darryl MThe guy was great nice and I enjoyed him
Sharay EThe charges were to high for 17 hours overnight
Ernest CI don't understand how the rates go up on the weekend and Lower during the weekdays, the last time I rented a U-Haul I paid $100 cash deposit and with insurance and the price of the truck returned it plus mileage and I was cool I'll go in today and I have to pay $150 deposit and $0.99 a mile that is ridiculous.
Alina BOverall the service was excellent.
VALERIE MIt's good place to rent from
Anthony RYes
Kevin HRelease funds after vehicle is returned just as all of the businesses do thank you
jackie m