Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great from online rental of truck and picking the truck up. The lady was so nice and even had the truck warmed up since it was so cold outside! Drop off was quick and easy. I would definitely recommend the Tyler and Kellogg location! Thanks so much
The ladies at Westside Storage (Liz & Heather) have blown me away with excellent customer service that seems to come so natural with them. I experienced Westside Storage going above and beyond for customers with ease and zero hassle. Based off previous experiences with U-Haul I have to admit I wasn't thrilled about needing to use them again but Westside Storage was a whole different story and I have nothing but positive things to say about this business. Liz & Heather at Westside Storage were patient, understanding, and they worked with me to ensure I encountered no additional stress with my rental contract even when I had to make so many unexpected last minute changes. Westside Storage is a locally owned business and they made me feel comfortable and at ease during the process. They were neither overbearing or inattentive, like some big faceless corporation. I highly recommend Westside Storage for all of your moving and storage needs. You won't regret it. Seriously.👌💯
I chose Westside because they are friendly and helpful and I support female owned businesses.
Make sure your customers have an account that is accessible.
We had a great experience. Heather was wonderful as I had to reschedule due to the closing on our home being put on hold. Heather answered my questions and made this part of our moving experience easy!
Liz and Heather @ Westside storage always provide the best customer service! I have rented Uhauls and storage units from them on more than one occasion now, and would recommend to all my family and friends.
Good service
Friendly professional employees. Thank you.
Extremely nice lady ! Made taking the truck back very easy after a long trip
The new owners of the house we were moving from poured a new driveway before we moved out. The truck we rented leaked oil on the brand new driveway. We are just sick about it. They spent a lot of money replacing and expanding the driveway and it was beautiful until this happened. We did everything we could to remove the oil spots, but it still shows where the truck leaked, one spot was over a foot in diameter right in line with the front door.
Best storage unit in town it is the cleanest and smells real good!
Liz was so very helpful, friendly, accommodating and skilled! Excellent service! ðŸ¤âœ¨ðŸ™ŒðŸ¼
The lady that helped me was wonderful. She was courteous and friendly and hooked/unhooked the trailer for me. The actual trailer was in great condition and I had no issues.
Definitely the place to go for your truck rental needs! Manager and Staff are super efficient and friendly. I have rented multiple times from this location. Equipment is always spotless and fresh smelling. Facilities are kept immaculate! This crew runs an excellent business!
very quick service
The theme song of this Uhaul's location and staff is "The Best" by Tina Turner. "Simply the best, better than all the rest."
The tail light on the right side needs to be replaced.
we had to extend our rental and we had no issues what so ever. very friendly and very professional staff. great place to rent at a good rate.
The only issue I had is none of the 12 volt outlets worked. Very inconvenient, but overall good equipment.
Friendly
Service at this location is top notch. Super friendly and helpful people. Great, friendly people.
Very happy!
I absolutely recommend this location. They were responsive and answered every question I had
The team here is 10 x 10, super performers
Absolutely the best Uhaul facility there is. The service is second to none. Always a pleasure.
Fantastic customer service..verand courtesy friendly
I have rented from this location five or six times excellent vehicles excellent help they do a good job at this location
Great customer service
The receptionist was very friendly.Good service
I pulled into the drop-off location and was immediately met by 2 friendly lady ascociates. I was directed where to park. By the time I got out of my truck the trailer was unhooked. In and out in about 5 minutes. It was like a NASCAR pit stop, taking on all 4 tires and fuel. Can't improve that process either.
This is a wonderful location.
Drop off was great. Had 3 workers that greeted us took care of us.
I've rented numerous U-Haul pieces of equipment over the years, this location was the best overall experience I have ever had. From pulling into the lot to efficiency of the agent to the quality of the trailer to hookup and return. THIS LOCATION COMPLETELY EXCEEDED MY EXPECTATIONS.
Friendly, helpful staff
Great experience. The workers at the store did a great job of maintaining social distancing and safety precautions during my experience.
This was an excellent experience. I will use them again if I ever need a Uhaul.
I tried to schedule this online (motorcycle trailer) but online scheduler said not available at S. Tyler location, which was untrue. We did get it straightened out, and I picked the trailer up at S. Tyler, but online scheduler is messed up. Needs some improvement.
Very good help, nice accommodating ladies, have used this place several time and always excellent exsperiance!
I'll be a returning customer to this location
I don't see anything that needs to change. I'll be a returning customer
I don't have any suggestions.
Nothing, this facility was very organized and very informative and very customer friendly! I was very please with everything and would definitely utilize them again! A well run facility.
Great friendly service. Will be back!
The 2 ladies that work there are amazing! I forgot my makeup bag in the cab and she was quick to let me know. Easy, simple, fast, and great experience.
Truck was clean. Ladies inside that helped us in the office were exceptionally nice!
This is the cleanest, friendliest location I've ever been to! Liz is so sweet and will do everything in her power to make your move as stress free as possible! The other girl in the office, Lana, was nice also! Keep up the great work!
Excellent customer service!!!
The employees were great help! Nice too see the trailer was clean when I picked it up. Keep up the great work!
The truck was set up and ready to go when I arrived, the ladies here were very friendly and knowledgeable. 5 star rating from me.
The ladies were great! Wonderful experience and excellent customer service.
The system would not recognize my location for the self service pick up, but the employees at this location were the most helpful that I have ever met. They went above and beyond to help me out and get me taken care of.
Nothing everything was great
Online checkout after hours was simple and easy. Plenty of room, in lot, to maneuver. Very clean facility.
Nothing. Thank you!!
It would be nice if U-Haul would give the military a discount since they have to move so often.
The ladies went above and beyond my expectations. Met and exceeded the precautions in place due to the current state of the country. I look forward to working with them again for ALL my Uhaul needs.
The ladies in the office are AMAZING and provided well over excellent customer service. PLEASE make sure they are recognized.
Nice big lot for return parking. No tight fit in between building and gas station customers cars. Great experience overall. No improvement needed
Excelente customer service
great service
I required a climate controlled unit and found this facility exceeded my expectations. Very clean inside and out, meticulously maintained, and very knowledgeable and friendly experienced staff. A+++
Great people on site and great storage facility
Liz and the team provide excellent customer service! Highly recommend this location for storage and rental needs!
Liz is always so friendly and helpful. She made everything so easy.
Superior customer service and very clean and convenient facility.
Liz Feiock at Westside Storage was wonderful. She runs and maintains an extremely clean and secure facility. She was always friendly and professional. I will recommend Westside Storage to everyone.
I will definitely be happy to recommend your services. The staff is extremely friendly. thank you very much!!!
