Customer Reviews for Whatever Rents Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Whatever Rents Inc

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Laura W. on

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Everyone we dealt with in black mountain North Carolina and Johnson city Tennessee we’re both friendly and very helpful. I would highly recommend them!

Evan M. on

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Kristie K. on

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Nick was a great help. Thank you!

Thomas C. on

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Quick and easy

Michael T. on

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Thomas B. on

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Beverly S. on

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Steven J. on

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Excellent service and efficient great people!!!

Brian B. on

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I brought the trailer back just before the due time after hours and left it in the same spot that I picked it up at. I get all the way home and I get a text saying that I need to take pictures and check it in. Or be charged $20 on a $15 trailer rental. Really? I had to drive all the way back to the rental place to check it in and take pictures. If the text telling me that would have came in earlier then it would not have been a big deal. I suggest that you send the check in message to people shortly after they pick the units up so they know. Not after the due time like mine. It was due back at 6:30 and I got the text at 6:42.It seems like it is a way to scam people out of $20. I don't blame the rental facility, I blame the automated text system for sending it after the due time. Rental facility was awesome, super nice, and helpful.

Donna C. on

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My rental agent was very helpful. He had the truck moved out front with the heater on. Then he helped me get the seat situated to proper placement & adjusted the side mirrors for me & alerted me to the "tow/haul" switch, when to use it & not. As I later ended up in rush hour traffic with a darkening sky, I was wishing I'd also been briefed on dashboard controls, especially the lights...but I did find them in time.

Caynen H. on

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James M. on

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Could not improve in any area ..

ken M. on

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Craig S. on

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Great staff. Very friendly and helpful!

Robert B. on

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Gregory J. on

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wesiey I. on

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Sean B. on

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Robert B. on

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Laurel H. on

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Nothing- friendly and very helpful!

Jacqueline A. on

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Ben P. on

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Great and friendly service!

Greig H. on

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jeremiah G. on

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Had what I needed and got me in, out and on my way quickly. Good all around experience. Thank you!

Ken H. on

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Very helpful. Easy pick up and connection.

roxanne S. on

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William R. on

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Phil K. on

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PAUL H. on

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Norman W. on

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Owner was inept and rude. I was ignored multiple times when asking questions and in general, cut off by random customers. The owner did not know how to use the Uhaul system, entered an incorrect vehicle I'd # or some such thing and didnt know how to correct it. I waited a good 15 minutes while he chatted with s ok someone else waiting for the younger worker to come back before he fixed it. Then the younger worker got annoyed with me for trying to inspect the vehicle for damage in filling out the necessary form. The vehicle was filthy and had been smoked in prior tongues without cleaning as there were ashes in the ash tray and mud all over the floors of the cab. The cab itself had mechanical problems and the light in the cab was on even whenever the keys were not in the ignition. These people badly represented Uhaul and do not deserve to carry your products.

bob L. on

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After hours drop off

Sue G. on

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Ford R. on

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Everything was excellent, thank you.

Adam H. on

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Joseph V. on

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The trailer states that it is a 6x12 trailer. The load in gate is only 5ft wide, which made this trailer unusable to us. The specifics of the trailer should be listed on the item description. We also are frustrated with this location because they charged us for a trailer that we could not use. Our home is located 35 minutes from the rental pickup location. When I called them, as soon as we found out the trailer would t work for us, they stated that they could not give us a refund. 1.) The card was not charged yet and 2.) They said they could not refund us because we did not return it in 30 minutes, which was impossible for us due to our proximity to the store. This refund system need to be adjusted so that it is not so frustrating. Overall we are not happy with this transaction and do not believe that we will be using UHaul again.

jan S. on

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NAPOLEON S. on

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Douglas S. on

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Gary C. on

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First time to use app check in and was fantastic with no issues. Thanks for setting this up.

Town Of B. on

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Richard W. on

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The Employees are very caring and will go out of their way to help.. I love these guys They Represent your Brand Name well. Knowledgeable and hard working people!

Klaus G. on

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Janine A. on

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Clarke L. on

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melissa M. on

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Super sweet gentlemen! Had me out the door in less than 5 minutes!

WYNDI W. on

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Bonnie P. on

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Robert S. on

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David J. on

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Offer to help load the truck and drive it to the preferred destination.

John B. on

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Rob W. on

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No problems.

Michael W. on

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Truck has both he check engine light and tire air pressure monitoring light showing on the dash. U haul owner said that the service dept I. Charlotte sent it to him that way and told him it was fine. He did his team had checked the air pressure and it was ok. Truck had no issues during the rental but it would seem that the service depot would not put the sales personnel in a position to where they had to explain why a truck was showing a warning light. If I had not personally known and trusted the owner (Bill) I would have asked for another vehicle.

Michael P. on

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Please let people know that even though the trailer is 6 feet wide the ramp is only 4feet 9 inches. We could not use the trailer after we drove 1 hour to pick it up and then had to drive 1 hour back to return it.

Sarah S. on

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Richard M. on

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Very good service, quick check in.

Glenda F. on

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Thomas C. on

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Friendly and responsive staff

Robert W. on

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Jeff B. on

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Matthew B. on

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Everything was fine, as expected.

DENNIS O. on

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Mark B. on

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They are clear and helpful, but can't correct company deception in computer input. Do not trust verbal promises, check odometer, don't sign nice guys word on paper.

Edna E. on

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Gary M. on

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Randy R. on

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Charles F. on

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Friendly, organized and efficient, no problem whatsoever. Thank you!

John R. on

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Fast and efficient

dave L. on

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Don J. on

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Caitlin W. on

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I have always used U-Haul for my moves and never had any issues. It is quite pricey though. It cost me $80 (including the $14 insurance and $8 in gas) to drive 15 minutes one way and 15 minutes back. At $.99 a mile it adds up very quickly.

Wendell H. on

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DEAN E. on

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Kathy M. on

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Customer service is fantastic!

Peter S. on

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SUZANNE W. on

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Joy M. on

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DEBORAH R. on

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Larry D. on

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Very friendly and courteous staff. Thorough checkiung the equipment and ensuring it was hooked up right and working.

Lorraine S. on

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Not a thing . Friendly service and excellent vehicle!

Ann N. on

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William P. on

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Rachel L. on

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Tom B. on

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Ralph B. on

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Kathleen B. on

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Just the same as what we experienced !!

Donald L. on

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Clint G. on

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Brian L. on

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Bill M. on

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Excellent customer. Assisted with parking and unhooking trailer.

George T. on

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Friendly and thorough; appreciate the location.

Laurie M. on

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Amanda G. on

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Marvin B. on

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Timothy Reid K. on

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Mark H. on

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the 5'X8' trailer was old

sandra R. on

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Very happy with rental experience. Very accommodating and pleasant to deal with.

JON G. on

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Great customer service very helpful and knowledgeable about u-haul products.

Joe M. on

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Do a better job at check out. The truck I rented was listed with a full tank of gas and it wasn't. I thought that maybe that's the way the gauge read but it wasn't because when I filled up it went above the F line.

Barry O. on

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Excellent service. Every time! !!

Marie R. on

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Customer did not leave a comment.