Great customer service. Professional staff.
GLENN G
Customer Reviews for Whatever Rents Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
always friendly & efficient
John HThe whatever Rents location has everything you can imagine And I'd love working with them. However, the location does not show up on the u. Haul app. for returns.
ASHLEY MI was very pleased with the whole transaction. Jason got the rental agreement procedure done smoothly then helped me hook up the trailer and walked me thru connecting everything to my truck and checked all the lights and the condition of the trailer before I left.
JOHN FOnly thing that was a little upsetting was I keep getting put as a ridesharing reservation or what ever that is and I needed extra time to finish my move but was denied extra time because “the next family needed my truck.” Returned the truck and it stayed there for the rest of the evening. Didn’t seem to be another family at all. Otherwise have been happy with the service last few times I’ve used it.
JEREMY PNothing really/ all went very smoothly
JOHN SAll the staff at Whatever Rents were great. The truck was clean and ran well. I've rented from them before and I will in the future.
GREGG SCost too much
RICHARD SHelpful. Knowledgeable.
CHRISTINE HVery nice customer service
MONIQUE JI didn't mind helping but it took a little time to park the trailer myself.
JOSEPH HVery nice and let us know everything that we needed to know. Had the truck available and were flexible with the time of return.
JOHN SThe process was typical. However, I’ve driven most of the available truck models from UhAul and others. This particular truck’s fuel mileage was horrendous. The average was around 5.5/7.5 mpg. To be clear… the last time I moved it was almost twice the weight and the same vehicle/car carrier being towed. I spent almost twice the amount in fuel with a slightly smaller truck. After refueling 4 times at an average of $75 per stop takes the fuel bill to almost $300. Which is probably the most I’ve ever paid for fuel moving approximately the same weight.
KENNETH MGreat service ~ knowledgeable and kind
JUDITH BEveryone that helped with the trailer return and the truck return were very helpful. I had no wait time.
William CVery expensive
TIMOTHY HVery nice and helpful
JONAS CYou need more help.
CHRISTIAN MNic was very helpful and friendly. I will definitely be a future customer
JASON WThe U-Haul telephone number does not work. We were just in a disaster and I was not sure the business was still there. Very unprofessional on the part of U-Haul.
ELIZABETH WWe loved this location, but it wasn’t our first choice. We had reserved a truck at a different location but then was told they didn’t have the truck we reserved. I think when I reserve something, it should be where I reserve it.
AMY HVery friendly and efficient. The location was easy to access and the staff was knowledgeable and helpful.
LORI BGreat service
ROCHELLE DThe entire staff was very professional friendly and efficient. I was very satisfied -
RONNIE HThe truck was clean and the service at the State Road Uhaul location in Black Mtn was excellent. One of the staff even brought the truck around and had the heat on while I checked in.
MONTE RNothing! Everything was perfect.
Kurt WExcellent customer service . All my questions and concerns were addressed. I would safely suggest using Uhaul to anyone of my friends or family.
SHERRIL GWas very helping in explaining my bill.
DALLAS CVery friendly office manager and sidekick who reminded me I had the option of sweeping out the truck when I was done or paying him $25 to do it ha ha. I picked up a broom! these guys have dealt with a tremendous amount of work after hurricane Helena flooded the basement and much of their equipment that they rent and yet they had a great attitude, and I would definitely rent again from them.
GEOFFREY SVery friendly very very helpful.
Stephen SGreat Crew
Kelly REverything was outstanding! Nick was excellent and the vehicle was in great shape and performed exactly as needed. Highly recommend Whatever Rents in Black Mountain for Uhaul services.
BROOKS PFriendly folks, easy access.
JONATHAN CLetter code lock was difficult to open.
Richard PI can’t really recommend anything other than maybe some refreshments. Everything I needed was taken care of.
AARON LEverything was handled efficiently & with satisfaction. Good customer service & care.
DAVID Dperfect!
JOHN EExcellent customer service. I've rented U-Hauls from this location several times and they are top notch.
CHRISTOPHER RFriendly folks..easy process...thanks!
Samuel JThis location closed at least two hours earlier than their posted hours.
DEREK RDo not change location after customer has booked
HUGH LThe location is great, and so are the employees. They are helpful, courteous, friendly, and very knowledgeable. I've gone here many times to rent tools, and trailers, and will continue to use their services.
Chris KPolite and respectful people: I appreciate your guys patience and it was a very easy process. thank you for letting me leave my car there for a couple hours until I could get someone to help me. Take care!
harold oNA
Rodel UExcellent friendly service
Jaye TBest U-Haul experience ever! Truck was pulled up to the door and clean as I walked out
Christopher NThe app was Terrible. First of all “pick up my truck” never appeared on my app. Luckily, my friend was with me at pickup and it appeared on hers. Secondly, it took quite a while to receive approval for pickup through the app. Lastly, upon return, the app had me restart submitting pictures twice and then wouldn’t take any pictures. I finally left the truck and requested a call back. My overall experience was good, But the App was Terrible.
Philip H