Great service and help with an idea on which truck would best suit our needs.
TIM M
Customer Reviews for Wheelz An Dealz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location and manager were great. However, your data system was faulty, we could not log in using the text with the link you sent us. Fortunately the manager here was able to work around that. He gets 10/10 stars, your system gets 0/10.
NATALIE FPhil was a God send. Thanks for all of your help, advice and nice conversation.
TANYA EPlease don’t change a thing.
GARY AFriendly and very helpful staff. We will definitely recommend & be back for our next rental.
TONYA GPhil is good people. Listen and doesn’t just treat you like a number. 10 outta 10
CHRISTOPHER AThe owner called to confirm our reservation. He gave us time the day prior to show us the U-Haul and checked the vehicle to make sure our rental was a success. He answered all our questions and we accomplished our move with ease due to his input and advice.
ALIAS DPhil IS AMAZING!!!! Love love the customer service and his personality!!! ♥️♥️♥️
ROBIN MPhil IS AMAZING!!!!! By far the BEST service I have EVER HAD!!!! Not just with rental equipment it was MORE than that!!! He went ABOVE AND BEYOND!!! He was kind, considerate and generous!!!! I feel Phil was right out of Mayberry!!! I am blown away at how someone IS “GENUINELY” about caring for his customers FIRST!!! Colorado Spings IS a BETTER community with a person like Phil!!! If YOU decide to rent from him, tell him you heard it from the sister pair who moved to Corpus Christi! Best wishes to ALL who are in transition to their “Next Adventure!!!”
ROBIN MNothing! It was a great experience!!
TARA TAwesome experience
ROBBY EThe agents were knowledgeable, friendly and took the time to explain about the equipment & procedures. This was by far my most pleasant experience at any U-haul facility.
HOWARD SPhil did an excellent job. I made the reservation in-person, then prior to pick-up, changed both equipment and pick-up day a few times as weather forced changes. Phil was very supportive and understanding. I don' think there is anywhere where I would recommend improvement - customer service and equipment is first class.
WILLIAM SVery accommodating and helpful! Super friendly.
HOLLY CThe truck broke down during use. That isn't the retailers fault, but very displeased with this transaction. Thankfully the other location I went to helped me more than road side assistance did.
SHAWNA JFlawless service
Rex PAlways a friendly and professional experience.
ELLIS WAwesome folks inside. Friendly.
MICHAEL SThis is the second time that I have rented a truck from this location and I have been completely satisfied each time. The equipment was clean and operated well, perfectly fitting our needs. The owner of this location, Phil, provided excellent customer service! He made you feel like you were talking to a neighbor, super friendly and helpful. If I have a need for U-Haul services in the future, this is my preferred location.
MICHAEL TPhil and (Sorry I don't know her name) . They were very helpful.👍
JOE NNothing everything was fine,
NICKY DAlways fast, friendly and efficient!
MICHAEL FSmooth(ish) pickup and even smoother drop off. When there was an issue with the trailer (no fault of anyone's), we were offered another trailer. We turned the trailer in early and were refunded the difference. Would definitely reserve here again!
TAWNY Fcustomer service was perfect
SHAUN MPhil's the man🤙🏼
REBEKAH HChange out the burned out light bulbs in the store. Dress it up a little to convey a more professional atmosphere.
MICHAEL YGreat customer service!
DONALD GThe service that I received was top notch! I went to rent a truck, found myself in a bind and was helped with no questions asked. They’re the best, I’ve rented from them before as well.
CARLOS DVery friendly staff. The experience was awesome!!!!
Terra CI actually ended up needing a second truck, so instead of booking it through the 800 phone number, I went directly to this location because of the service I'd received from them for the first truck. I would absolutely use this location again and recommend them to anyone I know who needs any equipment of this kind.
CYNTHIA SFriendly, professional and amazing customer service. I am recommending them to everyone I meet.
REGINA HVery nice and helpful staff
ERIC KGreat service and friendly.
DAVIS MThe app is super slow and no responsive. I asked for a 15ft truck was given a 26ft truck and charged for a 26ft truck. Couldn't talk to any .the truck had no gas .if there wasn't a gas station right next to the pick up spot I wouldn't of made to me house. The experience was very frustrating over all.
Wilmarie ENo improvement required , The staff is flawless the Equiptment is 100/100 .
Phil MGood location
COLIN MI returned the trailer after hours so all I saw was a parking lot. Returning the trailer through the Uhaul app was very problematic. It had the wrong person associated with my cell phone number. When it stated "If you are having trouble with the app use a web browser." I returned home to use my computer, but the return process needed me to be on site for location verification. That was confusing. A CS rep cleared it up for me by Chat.
DAVID ENo need. All good.
Lynne SPhil is amazing! I recommend this location because they always go above and beyond expectations.
Douglas HStaff was very friendly and courteous, makes all the difference! Would definitely recommend wheelz an dealz to anyone. You won't be disappointed!
Eliseo SVery professional, helpful and friendly! This is my third time renting from this location and I will definitely be back! Thank you!
Paul LSuper excellent costumer service.. so friendly always with great attitude. My second time renting and I was very excited about being able to getting the same service and helping me out the same way... I really recommended to my friends and family for sure.
Augustine MGreat staff and service! Will rent from here going forward!
randall bTHE OWNER WAS VERY HELPFUL AND WELCOMED ME TO COLORADO SPRINGS, I WILL ALWAYS USE THIS LOCATION WHEN I RENT U-HAUL
MICHAEL CWheelz and Dealz is amazing!! Incredibly helpful, friendly and knowledgeable. Great experience!
Tim BService was awesome they were so helpful and even let me keep a little longer than originally reserved with no hassle overall it was a great rental and experience
sheree sGet the quotes right, and explain it might be more than quoted. I was quoted $397 and that was expensive I thought. Then I was charged $530 plus and I also had $200 fuel bil so it cost me $730 plus. I could have hired a professional for around $400. It is UHaul corporates fault not this dealer. I am not sure if I will ever use UHaul again. I could almost buy a trailer at that price. I was shocked and dismayed at the cost of trailering home a vehicle.
Allen AJohn Smith is awesome! Very honest and helpful. Will definitely use again. Traveled from CO to MO. He squared me away.
Alexander BPhil is a wonderful guy. He treated my friend kindly when he went to pick up the rental trailer for me. Hreat guy, Great business.
Jeannette CFast, efficient service at check in. Easy drop off at my destination.
Patrick CThe interior was dirty windows and windshield were also dirty
OSCAR PIt was great to work with Phil
Coy HOwner was very friendly and helpful.
john aNone needed frendlyish u haul I have ever used
Melvin BThank you for your flexibility!
Jorge VPhil was great to deal with, he helped hook and unhook the trailer, made everything quick and simple. I will certainly be returning to this U-Haul center. Thank you Phil!
Syed HPhil is the best. He makes sure you have the right equipment, in perfect condition before you leave the facility. I won't rent anywhere else.
Kenneth SI was very grateful the U Haul app found location I could rent a car hauler. My son's car broke down outside of the city and it would had been extremely expensive to have the car towed back to the Springs. U Haul saved the day and I am glad I have a truck.
Will POwner was very nice and helped me check my trail back in.
Jeremiah NMost importantly the people are great! It's a very good location because there is a gas station that can be accessed through the large parking lot. Because of the location, access to the parking lot is nice, making it easy to safely move around if you are driving a large vehicle. If I need to rent again it will be here.
Larry G