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OTHONIEL M
Customer Reviews for Wheelz An Dealz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything was wonderful, a great experience
GARY DThe gentleman was extremely helpful, professional and kind, thank you!
AMEER AAmazing experience. Great customer service
Thuy MI can not think of anything that this U-Haul location needs to improve/work on. I have been coming/renting U-Haul trucks here for close to three years. The customer service is phenomenal. The owner is always on top of his game. I don't believe that, over the entire time we have been renting equipment, we have had a single truck that was not perfectly prepared for use. All I can say is, if you want a good reliable truck, trailer, etc, you definitely should come to Wheelz An Dealz!!!! I highly recommend Wheelz An Dealz! Thank you, Leo P.
Leo PPhil always treats us well. We rent from this location quite a bit and will continue to do so.
MATTHEW WPhil is always a great guy to work with.
MARACUS LEverything is great and this location is always very helpful.
DENISE KYes phil is amazing!!
marshall mThis location rocks
ROBERT WThe location of the drop off was good. This comment does not reflect anything on the drop off people. The train was dropped before opening hours. I had to spend two hours to make a turn signal and brake system work separately from the trailer because the trailer did not work. I expect to have a partial refund on this rental or I will not rent from U-Haul again.
MARK KReturn messages, especially those that involve billing. The experience with Wheelz an Dealz was good in that the owner helped me navigate around the TERRIBLE UHAUL app functionality or lack thereof. I booked the van for 24 hours but as it turns out I only needed it for 7. I returned the van to the location after 5pm when the store was closed and dropped the key into the dropbox as instructed. Then I realized the app had required I photograph the milage, which I couldn't since the van was locked. I called UHAUL and explained the issue, not wanting to be over charged, and was assured that wouldn't happen. I was overcharged anyway and could not reach Wheelz an Dealz to help resolve the issue and never received a call back after leaving several messages. There is a serious disconnect between these businesses, and although the app seems convenient I recommend bypassing it altogether and dealing with humans.
Richard TPaul is the tops in customer service.
ROBERT WLove ya Phil!! Thank you again (:
ANAMARIA MExcellent and efficient service. Phil is a very personable guy. It's like renting from your favorite neighbor!
MICHAEL YPhil has outstanding customer service!
DAVID HThey were redoing the parking lot when I dropped the trailer off, so it was much more difficult than normal. Usually, you can just pull the trailer in and drop it off with no problem. Short term problem but overall, this would be a great place to pick up and drop off. Very friendly staff.
Thomas BWheels An Dealz U-Haul is always great to work with, very friendly and helpful. Thank you so much!
KEVIN PHave been using this store for my local moving needs for quite some time and have always received great service!
DONALD SThere was no personnel there at the drop off location, so we called U-Haul to let them know that we were dropping it off. We also took pictures of the trailer where we left it. And, I dropped it off a day earlier than originally planned.
SANDRA DIf it could go wrong this move, it did. I rented a 17 foot truck a block from my house. Instead I got a 15 foot truck at a location a mile away from the apt I was moving from. At .99 cents a mile that seemed a bit unfair. Back to the smaller truck - I could’ve made less trips to my new home had I received what I ordered. The truck I picked up was old, harder than most to drive and the tow / haul setting came on every time it was driven, just randomly. The entire experience will make me rethink using UHaul next time. And there will be a next time. Penske will be my first call 🤷🏻♀️
Christina HThe instructions to find the lock box were very confusing; it should be specified that the lock box is located on the side of the security trailer sitting right outside the door of the business. Other than that, everything went well, and the business owner is good to work with.
Eric Sdo a full inspection before having somebody use it
JOAO DIt was closed but was able to follow the online instructions to return it. It was really easy to do.
BRYAN RMany tie downs inside the trailer were broken
DAVID WIn and out quick with no problems dropping off our U-Haul trailer.
GARY GGreat customer service
Nathaniel KPhil and his team were amazing!
CHRISTA RHelpful and thoughtful owners.
Michael JTruck was immaculately cleaned . Customer service was above and beyond we definitely use again :)
ASHLEY DEverything was great. They were very friendly and willing to help. I would recommend this U-Haul rental to anyone, thank you for everything.
RODERICK NPhil is the best
MATTHEW PTrailer was broken and old. There were new trailers on the parking lot, but I was given the worst one. The owner stated that the others were for locally use. Lies, he just wanted to get rid of the old trailer.
Maria RPhil, the owner was great to work with. Friendly, helpful, and professional. I would rent from him again.
Coy HPickup and rip-off was a breeze. Would choose Wheelz and Dealz again!
STACEY KCustomer service is Wonderful!
SONYA MEverything was good
ROBERT VThe employees were extremely friendly and helpful. The 15’ U-Haul we rented was really old. It had crank down windows and manual door locks and the wheels were rusty. We won’t rent this truck from this location again.
JILLIAN PGreat customer service, the owner was very informative, helpful, and kind.
James HWas great, always go to that location
william wI don't think there is anything you can do the gentleman working there was extremely helpful and more then willing to help
JASON TNothing
DENISE KBest U-Haul experience I have had to date!
TYLER TVery friendly customer service. However, pickup took longer than expected. I arrived 15 minutes after my pickup time and the truck I was renting hadn't even been checked in yet for me to check it out. And then the driver's mirror needed help to move, so it took me about 30 minutes total before I left with the truck.
REBECCA PMake sure windshield wipers are in good condition
SUSAN HPhil is a great guy, the only place I will go.
RANDY JGreat customer service, Friendly and polite
Paul RAlways a great experience - friendly and professional!!! First choice whenever renting a trailer.
Ellis WFrom Phil in Colorado Springs when I picked up to Aaron in Knoxville when I dropped off, what a fantastic U-Haul experience!!!
Mike BGreat job, thank you
Herve LGreat customer service at this location. Ask for Phil!
LAYNE CEverything was great my car was hit in the parking lot
William BI have used this location twice prior to this drop off. Even though it was over 8 months ago the staff remembered me and were excellent. They always make me leave the location with a laugh or a smile. They are so friendly and professional when moving is such stressful business.
JADE V