Customer Reviews for Wheelz An Dealz
(U-Haul Neighborhood Dealer)

469 reviews

4837 Barnes Rd   Colorado Springs, CO 80917

(719) 493-9663

Hours

  • Mon–Fri
    9 am–3 pm
  • Sat–Sun
    9 am–12 pm
Special Operating Hours
  • 11/26/2022: Closed

Services at this Location:

Contact Us

(719) 493-9663

4837 Barnes Rd
Colorado Springs, CO 80917

Services at this Location:

Hours

  • Mon–Fri
    9 am–3 pm
  • Sat–Sun
    9 am–12 pm
Special Operating Hours
  • 11/26/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great staff!!

Kathy B. 
Rating:
5.0

Excellent service!!

debbie C. 
Rating:
5.0

Customer did not leave a comment.

Pablo J. 
Rating:
5.0

Customer did not leave a comment.

Jimmie S. 
Rating:
5.0

Customer did not leave a comment.

Meggie T. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Great place to pickup and return. Huge inventory of trucks with excellent customer service.

ANTHONY W. 
Rating:
5.0

The cab was very clean but the trailer was a bit sticky. A previous renter spilled something sticky on the floor of the trailer which got on our furniture and shoes. But the whole experience with the exception the sticky stuff, was pleasant.

Gloria M. 
Rating:
5.0

They were happy to accept 26' truck as other customer was seeking to rent.

Richard B. 
Rating:
5.0

Nice equipment and great customer service

Randy M. 
Rating:
4.0

The man at the counter said he would be there until noon, brought the truck back at 11:30 and the place was all locked up.

Richard R. 
Rating:
5.0

Excellent customer service.

Christopher V. 
Rating:
5.0

Staff was friendly and knew what equipment I needed to fit my needs. It would be more customer friendly if the hours were expanded a bit.

Stephen W. 
Rating:
5.0

You guys were pretty much awesome. Far exceeded my expectations. I chose a bad size for my needs and your teams helped me change to a bigger truck and we're very helpful on the phone and at the location. Fully competent owner!!

Mark H. 
Rating:
5.0

Fast friendly service, no hassles

Wayne R. 
Rating:
5.0

This will be my go to location for anything uhaul. The manager there is personable and gets you in and out without delay. Great experiences each time I've used this location.

Kent K. 
Rating:
5.0

Phil and his employee were both very nice and easy to work with. By far the best U-Haul experience I have had.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
1.0

They did not include my dolly, which I now have had to pay for separately. The location was not responsive to phone calls and voicemails left. I drove back to the store to request the dolly I needed because of my back issues and was created with a locked door, even though the neon open sign was lit. I called multiple times again and eventually left. Very poor experience, will not be using them again and recommend Uhaul to reevaluate their relationship with such unprofessional people.

Donnie Z. 
Rating:
5.0

Customer did not leave a comment.

Valarie M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

FRED V. 
Rating:
5.0

Great customer service and gave a great run down on how to hook and unhook the trailer to my car. Will definitely use this location again!

Pamela P. 
Rating:
3.0

Parking too tight and limited.

Cassandra S. 
Rating:
5.0

My service was awesome!!!!! If I ever need uhaul again I definitely know where to go.

Cameron D. 
Rating:
5.0

Awesome service!

Josh M. 
Rating:
5.0

Customer did not leave a comment.

Vivian D. 
Rating:
5.0

Owner was very nice and helpful. Transaction went smooth and the equipment worked as intended. Overall a awesome experiance.

Jessie R. 
Rating:
5.0

Absolutely amazing experience. Will be our go-to for anything uhaul out here in Colorado. Thanks man!

raven B. 
Rating:
5.0

It took a while to get verified for pickup almost 45minutes. Other than that I would do rent a truck again.

Brandon Finch B. 
Rating:
5.0

Customer did not leave a comment.

DONTAE B. 
Rating:
5.0

The location is very customer oriented. The don't treat you like an inconvenience when things are a bit busy. They are honest in their dealings. Will use them again in the future when we need to haul things again.

PHILIP P. 
Rating:
5.0

Customer did not leave a comment.

Alexandra E. 
Rating:
5.0

Customer did not leave a comment.

jay S. 
Rating:
5.0

So helpful and personable!

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

SHARI L. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Trailer was a little worn and noisy but it was registered in Tennessee. Service was great on both sides.

warren T. 
Rating:
5.0

i dont know, the guy there is cool so i keep going back

Tyler V. 
Rating:
5.0

Customer did not leave a comment.

Geta J. 
Rating:
5.0

Customer did not leave a comment.

tina Z. 
Rating:
5.0

Phil is amazing and made the entire process really easy. Have rented there before several times and wouldn't consider going anywhere else! Super happy with the experience!

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

The only thing that would've improved my experience is if someone drove the truck for me!

David M. 
Rating:
5.0

Customer did not leave a comment.

Debra V. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Jandy V. 
Rating:
3.0

I would like to have some sort of refund of some money because I did not have the truck for the full 6 days. I only had it for 4 days.

Ashley L. 
Rating:
5.0

Phil was very helpful and allowed for us to bring back the equipment after hours to to a logistical issue we had. He went through the things we needed to know about how much we could pull and how to dettach and reattach the trailer. Would highly recommend

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
3.0

Overall uhaul made pick up difficult lost the contract wasted hours of my time moving between locations.

John K. 
Rating:
4.0

All was good.

Jose B. 
Rating:
2.0

Missing equipment and I was charged for it

Joshua N. 
Rating:
5.0

Customer service was excellent! I will recommend this location to everyone needing to rent a trailer or truck. We will be back for boxes and packing materials.

Jerry J. 
Rating:
3.0

Customer did not leave a comment.

Kristian V. 
Rating:
5.0

Best ever!!!

Jesse M. 
Rating:
5.0

Very pleased with customer service at this location!

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

Greg V. 
Rating:
5.0

Customer did not leave a comment.

Greg V. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

Not much, it was a bit hard to tell which pickup location was the correct one between the app and the confirmation email.

Roger B. 
Rating:
5.0

Great experience, fast pickup and I was on my way to move furniture! Brought it back the same evening so I could avoid waking up early. Truck was very clean throughout.

Cathy W. 
Rating:
4.0

Customer did not leave a comment.

Bernie W. 
Rating:
5.0

The store manager was exceptional. He was courteous; knowledgeable, and very helpful. He went out of his way to help us rent the right trailer.

David K. 
Rating:
2.0

I had to wait for sales rep to arrive in the morning. He was not there when I came back 3 hours later, and the office was closed.

Michael S. 
Rating:
5.0

Service was exceptional, wouldn't recommend changing anything.

Mark M. 
Rating:
3.0

Very helpful but the experience was not smooth. We went to pick up the equipment, ordered 2 dozen moving pads and he had none…..the auto transport nearly doubled in price between booking and pick up so he tried to do the more expensive price but we demanded the original price which took 2 days th

clinton L. 
Rating:
4.0

Customer did not leave a comment.

Todd G. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Phil is an outstanding person. He came out with me to inspect the 6x12 trailer and when I told him I was hauling it over 1,000 miles and NOT just staying in town he checked all of the tires and swapped one of them because it had more tread wear then the others. He hooked up the trailer for me and explained how to twist the chains to shorten them and gave lots of very helpful advice on what to watch out for during a cursory inspection and how to connect everything up properly. He then walked me through a thorough check of parking and brake lights as well as signal lights. I would recommend Phil and this location at Wheels and Deals for anyone wanting to rent Uhaul equipment that is clean, well maintained, provide excellent customer service so you feel confident using their equipment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Josh provided excellent Customer service. He was friendly, capable, knowledgeable, and efficient. I thoroughly enjoyed working with him. And I have rented many, many trucks over my years.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Andy M. 
Rating:
5.0

Customer did not leave a comment.

LYNNE M. 
Rating:
5.0

Customer did not leave a comment.

sandra L. 
Rating:
5.0

Customer did not leave a comment.

Dylin G. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

This location had such great service and accommodated everything that I needed. Very professional and friendly.

Joshua D. 
Rating:
3.0

The process of getting the truck rental without the store being open was very complicated, having never done it before. However, now that we know the process, I suspect we will do it the same way the next time. I just think, for any further customers, it would benefit them greatly to have better instructions on the remote process. Firstly, a verbal explanation of what to expect on the day with details of the process, then a detailed written explanation sent in an email days prior to the day of the rental. The biggest complaint we had, was the reservation was canceled for some reason, so it had to be set up again. This set us back over an hour, causing a delay to another party who was waiting for our arrival to move the piano. Then, we looked all around the left side of truck for the lock box to get the key, while it was very hot that day. The directions were NOT clearly stated that the key lockbox was actually on the other side of the parking lot in the front of the store. This knowledge, would have saved us 30-40 minutes of searching and lots of anger & frustration. Just a suggestion. Otherwise, everything else went perfectly smooth, the truck was clean and orderly. The piano move was successful and we had the truck returned within a couple hours. Thank you

Marlene G. 
Rating:
5.0

Everything was just fine

Bonnie B. 
Rating:
5.0

Customer did not leave a comment.

EUGENE S. 
Rating:
5.0

Customer service West friendly and knowledgeable

Alicia A. 
Rating:
4.0

“Phil” was awesome! U-Haul screwed up our reservation originally, (location) but Phil did everything to accommodate us and make it an overall great experience. When we arrived at his location, our 20' truck was nowhere to be found? He assumed it to be stolen, so we ended up with a 17' truck. He did the right thing by discounting our price of the rental overall, and our per mile charge. On top of that, he was just very pleasant to work with. Good guy, would definitely use Wheelz An Dealz again, and most definitely would refer them.

Chad L. 
Rating:
2.0

The cost was more than on the website and the reasons for that were brushed over and not clear. Also, the place was not clean.

Ethan B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

The was closed when I returned the equipment, but the return process was very convenient.

Jose A. 
Rating:
5.0

Excellent service and courteous staff.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Great experience, owner ensured I had truck when I needed it and came in off hours to help me out. Highly recommend.

LANCE C. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

The customer service has always been super exceptional! I will not go anywhere else unless I absolutely have to. They have whatever I need when I need it. Always helpful and pays close attention to detail. I love this place

Shirley S. 
Rating:
5.0

Phil is amazing!!

Tracy S. 
No reviews have been submitted for this location.

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