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Sentyaset R
Customer Reviews for Wheelz N Dealz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wheelz N Dealz was very easy to get the Uhaul reserved and picked up from. The location is easy to pull in and out of. I will rent again from him in a few weeks.
russel lcan not rate business was not open
TERRENCE AI was told 200 miles and then a credit for extra miles and then was bill 468 dollars
Cole JIf phone has issues difficult to pick up wait time for customer service was 25 min
William DThe running lights on the right side brake light were out. The loaner still let us use the trailer. Wasn’t a big deal since we were driving during the day, however he should not have let us use “broken” equipment. The loaner was impolite and frankly a little rude. He talked down towards my stepfather as if he didn’t know how to hook up a trailer (he’s a class A CDL semi driver). Additionally when we told him we had it under control he was rude and continued to try and give us instructions that were false. Would not recommend this location at all.
Trenton AHad to park weird because the lot was full and other uhaul trucks blocking a good portion of the lot. I didn't interact with any personnel since I dropped off before they were open to avoid an additional fee.
DAGMAR LAfter hours drop off
Danielle LNothing. I will use you with all my future moving needs
Jack AHard to get in contact with, had to call Michigan road Uhaul to even get a phone number to call
Jonathan MThe person was great face to face but I waited 2days to get my deposit back but when I reached him on the phone he was nasty with me.
dwight hThey were open later than advertised on U-Haul website. This mattered big time as I was driving in from Georgia to complete a move in 24 hours. Friendly, professional services.
Alicia LEasy and efficient
Ronald TThe truck was super nasty and dirty which is giving me allergies reaction and short throt. Also there was no ramp to load and unload the stuff. I need my refund for this inconvenience. I have also put 4 gallon of extra gas!
Narayan UIt was a smooth transaction. Maybe have a designated place marked to leave personal vehicles during the rental.
greg hVery polite and professional
CHRYSTALl LMy online pickup was a different location, but it all worked out, nice customer service agent at pickup
Amy WTurn signal was broke, but the contact made note of the repair and got on it right away. Good guy.
Caleb TI dropped the uhaul off after only 23 hours of use and I get charged for another days use. There was not set time to drop off and was told if I went over 24 hours that I would get charged for another day.
Michael PFor less than 60 minutos I was charged a full rate. Pickup a dirty truck, cabin had cigarette butts everywhere. Took me more than one hour to clean and sweep before using it. Thanks for charging me extra.
Bruno AIf you are not going to be there at the pickup time, please at least leave a voicemail message to let the customer know. Also, for safety, a light check should be a standard practice before the customer drives off. That was not offered here.
Alan KThe cellular internet is very slow in the area, maybe offer a free wifi so when someone is checking in on their phone. They will be able to do so with ease. Thank you
Paula PCheck engine light was on, passenger side mirror was broken!
David VI was very pleased with my uhual rental experience at this location.
Darrell HDid not receive a call the day before to confirm appointmented. Called myself and no answer .. then called U-haul main customer line to confirm pickup time & equipment. Completed online check-in. Arrived at the confirmed time and no one was at the location. Doors locked, lights off with a handwritten sign indicating to check-in online for 24/7 pickups. Trailer was on property but was not loaded with the reserved pads and dolly. Received a call from U-haul asking if I was going to pick-up the trailer. Confirmed that I had picked up the trailer and shared details about closed location and I had been shorted the dolly & pads. Received an email hours later that the reservation had been cancelled. I had to call uhaul main line to straighten everything out. Disappointing and frustrating experience.
CHARLES EGreat customer service and easy to work with
brad wOnly bad comment I have is your call center!!! You can no long check with local shop as all calls go to call center!! All they do is read a script, snd ask irrelevant questions!!!
Kenneth IYou mess up my reservation every time! I hate U-Haul!!
David VThe man that helped me was very nice but the truck was dirty inside and out and the windshield looked like it hadn’t been cleaned in weeks .
Christine MEverything was just fine. I don't see how your company could do any better. Was very pleased.
Joseph kThe local shop was very nice and helpful. Truck was filthy dirty with trash.
WILLIAM WI went the the store In Clarksville Indiana on eastern boulevard , A very good location but really need somebody to run that store it’s sad ! I think if you drug tested everybody you wouldn’t have to many left ! Where I picked up the dolly their was nobody their so I went to hook up the dolly and then they come pulling up ! No one on sight ! It’s hard to run a Business with no one there and incompetent people !
Mark Slow tire pressure light was on when picking up vehicle. Was told that it was documented and to ignore.
LAWRENCE RThe trailer worked well for my needs and had a nearly flat tire that did hold air for the week after filling. I did not catch that until just before loading my motorcycle. I did return the trailer a bit oily on the front because of a rear end leak on my towing vehicle which the technician pointed out to me upon returning.
James DWhile the vehicle was clean on the inside, the outside looked like it had been driven through mud. The customer service was completely awful and the guy working that day was acting very nervous and suspicious.
Kody TGuy just said leave keys on the table and he would take care of it later
TRACY MWhy are they trying to charge me extra? I replaced the gas and returned it on time as scheduled.
Sonia RAgain Wheelz N Deals was fine and helped bail Uhaul out.
James JPick-up and drop-off were a breeze. Mike was very helpful and accommodating! I will definitely use Wheelz N Dealz for my next UHaul rental!
Karen QWhen someone rents an appliance dolly they should get one. We were given a little box hand truck. Nearly impossoble to move a large refrigerator with.
RIcky WTight lot to back a trailer. Office dark. People good.
SIDNEY BVery nice people there
Jose M