Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)

578 reviews

484 Essa Rd   Barrie, ON L4N9E5

(705) 728-6170

Location Hours

  • Mon-Thur: 9 am - 3 pm
  • Fri: 9 am - 7 pm
  • Sat: 8:30 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(705) 728-6170

484 Essa Rd
Barrie, ON L4N9E5

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 3 pm
  • Fri: 9 am - 7 pm
  • Sat: 8:30 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

nothing great service thanks again

SCOTTD D. 
Rating:
4.0

Customer did not leave a comment.

DAVIDA S. 
Rating:
5.0

Customer did not leave a comment.

DOMENICO M. 
Rating:
3.0

I was charged for CDW for which I opted out

shankar V. 
Rating:
5.0

Thanks a lot

SHAHZAD Z. 
Rating:
4.0

Customer did not leave a comment.

MURRAYE O. 
Rating:
3.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

DENNISM H. 
Rating:
5.0

Customer did not leave a comment.

Pavel H. 
Rating:
4.0

Personal polite service

Brian A. 
Rating:
5.0

Customer did not leave a comment.

INDRANAUTH K. 
Rating:
5.0

Drop-off was so convenient and smooth. Very helpful and friendly folks on this location.

Bhavdeep S. 
Rating:
5.0

Customer service was awesome as truck was there as promised in excellent condition and worked very well for us highly recommend this location for future rentals thanks again for everything

MARIO S. 
Rating:
4.0

Everything in regards to the trailer was fantastic. I was very upset by the customer service. I will not attend this location again

PAULDOUGLAS M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREYS B. 
Rating:
5.0

Experience with staff was friendly and they were efficient and location was easy to find and very convenient. No issues.

AARON B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Made the moving process quick and easy.

JAMIEALEXANDER S. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
5.0

By far the best place in town to rent a truck. Thanks again!

Jamie S. 
Rating:
5.0

Very dependable, amazing prices, staff very helpful. Thank you

ALEXANDRA D. 
Rating:
5.0

Customer did not leave a comment.

ARTHURG S. 
Rating:
4.0

This location was fine. The issue was I had reserved somewhere else and there wasn't a truck available I had to travel to a different city to pick up Major inconvenience!!!

RITA B. 
Rating:
1.0

Very rude pushy and has now tried to charge me extra fees .I want to speak to a manager asap .I can be reached at 705-962-9565

MARSHAL B. 
Rating:
2.0

Called and texted meany times before equipment was due back as they had rerented equipment (double booked) want a call back at 705-962-9565

MARSHAL B. 
Rating:
4.0

It says $19.95 on the side of the truck but you charged me more than $100 for a 4 hour rental. How does that work?

MICHAELJ T. 
Rating:
4.0

Customer did not leave a comment.

STEVEA R. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

Other then online booking every thing was rented from U-Haul a number of times over the years but I hope I never move again thank you Rob

ROBERTD H. 
Rating:
5.0

Great service here at this Uhaul location. Kelsie and Tammy are a great team

PATRICKK D. 
Rating:
3.0

Customer did not leave a comment.

JORDANFRANK K. 
Rating:
5.0

Customer did not leave a comment.

JOHNE A. 
Rating:
5.0

Customer did not leave a comment.

DEKARAALICE G. 
Rating:
5.0

Customer did not leave a comment.

LARBI A. 
Rating:
5.0

I got the a U-Haul 26 feet GMC 2008 And a trailer for car the truck was good in city but long trip it unlikely specially in the winter the truck doesn't have a snow tires I drove it from Barrie Ontario to Charlottetown Prince Edward back and forth it is really slipprey and dangerous I will never ever drive any thing without snow tire even my bike i will not ride it without snow tires .

Almuatsem A. 
Rating:
5.0

Customer did not leave a comment.

REBECCAJEAN E. 
Rating:
5.0

All was pretty good! Truck was tidy! Thanks!

Luis F. 
Rating:
5.0

It was a good experience. Thanks.

Roberta M. 
Rating:
5.0

Customer did not leave a comment.

LISAA S. 
Rating:
4.0

Helpful young lady that arranged credit card and keys.

Dave A. 
Rating:
5.0

I have used UHaul multiple times over the years, and in multiple locations. I have lived in Barrie a long time and would rate this location the very best in the area! Fast, organized, courteous and professional! So nice to see a reputable Uhaul location in Barrie...this is the best one and would recommend it to anyone. Thanks for a great experience.....both times I rented from this location this past week!

TERRYW S. 
Rating:
5.0

Customer did not leave a comment.

barrie W. 
Rating:
5.0

Kelsie and Tammy run a well organized business there. They are a huge asset for our area and great to work with. I highly recommend them to anyone needing their services Pat

PATRICKK D. 
Rating:
5.0

it was the best u haul experience i ever had most places are very poorly run

Norman C. 
Rating:
1.0

Overcharged. They mix miles and kms in the paperwork. I had 150km included (93m), drove 222km per tachometer (Barrie to Toronto return so checks out), charged 208km overage! Never using UHaul again, dishonest company.

Philip H. 
Rating:
5.0

Nothing can be said or done here to improve this location for the next customer as this location treated me very professionally right from the initial phone call to the pickup and delivery of the 15 foot truck that I rented. Their service was outstanding and I will DEFINITELY recommend them to anyone who wants to rent a truck in the future.

GAVIN B. 
Rating:
5.0

Overall, great experience. Friendly and informative staff. Made the move even easier.

Ray R. 
Rating:
5.0

Excellent service, excellent staff, the front desk girl was particularly pleasant and walked me through all of this tech I don't understand with a smile. And when I phoned in for rates the owner took the time to focus all of her attention on me and only me until I felt completely sure about my experience, there were no silly questions! She paid me more mind than her own daughter I'll bet. 12 out of 10 would recommend this location to anyone who wants to feel like they really matter.

Jessica D. 
Rating:
5.0

Great experience dealing with Whimsical Emporium Barrie for our motorcycle trailer rental. Customer service was excellent, from checking in to the gentleman that helped us get the trailer ready. There was snow in the trailer and he immediately shoveled it out for us. Then found ice under the snow and took care of that as well. Very friendly and helpful people. Also COVID protocols all in place which was nice to see. Its refreshing to experience great customer service and people that genuinely want to help!

Greg S. 
Rating:
5.0

this location was friendly, clean and got us on our way quickly! tammie & kelsie were very helpful and went out of their way to make our move as stress free as possible. i will definitely return to this location!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

GREGORYC G. 
Rating:
5.0

The skip the line function did not seem to work but staff was very helpful and got us going quickly. Truck was old and beat up but did the job. Previous renters garbage was still in the cab.

Kevin Q. 
Rating:
4.0

Customer did not leave a comment.

JANET C. 
Rating:
5.0

They made my move that much easier with some simple customer service done right! Takes a big headache off your shoulder!! Love this location

MOIZ S. 
Rating:
5.0

Customer service was amazing. I was treated amazingly and the truck had no issues. They really made my move that much easier!

MOIZ S. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

If snow shoveling done when you have calendar of appointments and you know some one will be here any moment, it will save you law suit expenses.

Sheraz R. 
Rating:
3.0

Customer did not leave a comment.

ROBERT D. 
Rating:
2.0

In fairness to this location, due to the Covid 19 lock down the facility was not open but contact was made via phone to arrange the drop-off. It didn't help matters that there was a snow storm in progress.

Daniel M. 
Rating:
1.0

Customer did not leave a comment.

Francine L. 
Rating:
5.0

Always accommodating for last minute bookings, efficient and helpful thx JJT

COLLINW J. 
Rating:
5.0

Customer did not leave a comment.

LISAA S. 
Rating:
5.0

Nothing but maybe have some one on site when customers drop off stuff

RICHARDW G. 
Rating:
5.0

Great customer service. Very kind and helpful!

Chad M. 
Rating:
5.0

Customer did not leave a comment.

JEAN R. 
Rating:
5.0

Absolutely nothing....maybe coffee and donuts. Lol. Kidding. Tammy was amazing!!!!

JULIEL T. 
Rating:
3.0

I was charged for 2 days when I only used one day. The owner was looking into it for me to have the charge reversed but I have not heard back. It was rented from the Whimsical Emporium in Barrie. My number is (705) 716-1994 and my email is paulaus@gmail.com. I got the truck at 10am on January 12th, 2021 and returned it at 10:pm on January 12th, 2021. I just need a day credit given for insurance and the daily rate please 😀. This location was very friendly and it was great service on a side note.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

DANICADAWN B. 
Rating:
5.0

Everything was good. It was a short notice rental and Whimsical Emporium could accommodate. Thanks!

Anthony B. 
Rating:
2.0

Truck wasn't ready 20 minutes after the scheduled pickup time. No cleared from snow, no washer fluid, blankets ordered not inside the vehicle. I had to wait in -20 degrees cold. Assistant working at this location, did not have any desire to help or provide good customer experience.

Maksym I. 
Rating:
3.0

The onsite check-in agent could have been more helpful and friendlier. We are older people and are not experienced nor comfortable with a lot of online technology. Your agent was inpatient with our inability to fully check-in solely with phones.

FRANK R. 
Rating:
5.0

Thanks so much on taking care of all our needs!! Thanks you

STEVENC G. 
Rating:
5.0

Personally, I think everything went swimmingly. No regrets about using your services. Thank you very much. Cheers Robert

ROBERTS T. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Collin J. 
Rating:
3.0

Customer did not leave a comment.

GAURAVDEEPSINGH M. 
Rating:
5.0

Even though the truck is old it got the job done, Thanks again Pat D

PATRICIA D. 
Rating:
5.0

Extremely nice people. Vehicle very clean and well maintained.

KRISTOPHERWILLIA F. 
Rating:
4.0

The equipment was clean, but like many uhaul trucks it was pretty beat up, especially mechanically.

BRIANE R. 
Rating:
5.0

Customer did not leave a comment.

Roland M. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

We had excellent service from this location. The truck was in great condition and ready for us at the scheduled pick up time. I highly recommend using this location when needing to rent a u haul.

CLIFFORDL H. 
Rating:
1.0

The trailer we rented was not adequately prepared for us, there was over 2 feet of snow inside it. When we questioned the employee, she said it was not her job to clean the trailer and we should have brought our own shovel. As my husband is a cancer patient, I did my best to clean the trailer out with a plastic childrens shovel that the employee finally provided, but our items ended up being damaged by the remaining snow. The employee was not at all helpful, and was more interested in her child that was at the location with her, and watching videos on a computer, than assisting customers. The electric brakes did not work on the trailer, causing some difficulty in transporting the load that it was rented for. The drop off was equally unimpressive, as the employee just came to the door, and waved us off, telling us to leave. We did not receive any documentation or invoice that the rental was complete until we communicated with U-Haul head office. We have rented from U-Haul many times in the past, but NEVER again.

DAVID D. 
Rating:
5.0

I pick this place every time I rent a Uhaul. The people here are so patient and helpful.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Ralph W. 
Rating:
4.0

Doors were locked when we arrived and we weren't sure what to do but spoke with someone on the phone and they told us to start hooking up. I was very happy that they had the requested trailer available as this is often a problem with Uhaul. A young man helped us hook up and we left. We had checked in online so we thought we were good to go. I got a call shortly after saying we hadn't stopped at the office to pay! I didn't think there was anyone in the office since the door was locked. It all worked ok though.

Wesley C. 
Rating:
3.0

The first time I rented a vehicle from this location it had a leak and I was dripped on for a 2 1/2 hour drive. I was offered a $50 credit. The next time I rented a vehicle I told the dealer about my certificate yet it was not used on my transaction which meant I had to email head office to have it fixed.

Anne M. 
Rating:
5.0

Multiple rentals from this location. Covid protocols are good. Operators are friendly and efficient. Trailer was in good repair and worked as expected. I'll be back.

WILLIAMA M. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Holly W. 
Rating:
5.0

I would have to say they are the best location that I have rented from.They were well organized.

ROLANDH M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEDWARD M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

Whimsical Emporium Barrie were superb and amazing flexible and helpful. I shall always use this location in the future.

Myles C. 
Rating:
5.0

Excellent Service

CHRISTOPHERA H. 
Rating:
5.0

Customer did not leave a comment.

JULIUS C. 
Rating:
5.0

Customer did not leave a comment.

JENISH M. 
Rating:
5.0

Excellent place. All kind of trucks, very clean and organized.

ALAIN D. 
No reviews have been submitted for this location.

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