Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)

1,182 reviews

484 Essa Rd   Barrie, ON L4N9E5

(705) 728-6170

Location Hours

  • Mon-Wed: 9 am - 4 pm
  • Thur-Fri: 9 am - 7 pm
  • Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(705) 728-6170

484 Essa Rd
Barrie, ON L4N9E5

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 4 pm
  • Thur-Fri: 9 am - 7 pm
  • Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Messed up on my truck order spent over 3 hours waiting truck was dirty and and to spend extra money on gas to drive the truck back to location when I was told I was to drop it to one location and than had to drive an hour back to another location . Need to get more experienced workers that won't mess up orders. Very Unacceptable.

Sean C. 
Rating:
1.0

Check the trailer for safety items and train employees to connect and check the trailer properly

Vladimir P. 
Rating:
5.0

Customer did not leave a comment.

Erdem S. 
Rating:
5.0

Great staff working here at this location. Keep up the good work!

WAYNEE G. 
Rating:
3.0

Answer the phone

Dwayne C. 
Rating:
5.0

Thanks Tammy!

Maxim B. 
Rating:
5.0

Customer did not leave a comment.

Luanne M. 
Rating:
5.0

Ladies you were spectacular, knowledgeable and friendly. Much appreciated our experience with you. Thank you

Pablo P. 
Rating:
5.0

Customer did not leave a comment.

Collin J. 
Rating:
4.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
1.0

Customer did not leave a comment.

Jake O. 
Rating:
5.0

Very friendly and caring Great help

Joe M. 
Rating:
4.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

The location was a lil small but the people there were super nice and friendly.

Scott A. 
Rating:
5.0

Great rental just waiting on etransfer for funds I paid $100 cash deposit and I put $20 gas I put more gas in than I used I have been waiting for email to show my deposit for difference Thank u

ANNE-MARIA R. 
Rating:
5.0

Great service, great people

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Collin J. 
Rating:
1.0

All the measurements and equipment that the staff suggested, was wrong!!! Big trouble for the client at the end

Ava K. 
Rating:
3.0

The floor of the trailer was coated in oil or some other oil-based liquid and since it was raining caused it to be extremely slippery and actually caused more than one fall sliding down the tailgate etc. Was not a pleasant experience

Trevor W. 
Rating:
5.0

Excellent staff

donaldmark Y. 
Rating:
5.0

Reservation system was appalling! I spent over 2 hours on the phone, and never managed to complete my reservation, until I gave up and called the branch directly! The actual rental office were marvelous! Helpful friendly and efficient!! A real treat! Even after returning the rented trailer, corporate continues to send me broken links. Frankly I am surprised that you continue to stay in business!

James P. 
Rating:
5.0

Customer did not leave a comment.

GYULA C. 
Rating:
5.0

Once again, an excellent experience with this location. Friendly, dependable, efficient and always deliver what has been promised. Uhaul could use many more client-based entrepreneurs such as these wonderful people who work at this location! I have recommended this location to many people.

Terry S. 
Rating:
3.0

Check engine light came on halfway to my destination And I believe the transmission was slipping

Jeff E. 
Rating:
1.0

Terrible service! Almost 40mins to check out trailer, was called later and told not to use in the dark as there were no running lights on the trailer! Website/app didn't work to submit dr. Lic. Won't use that location again!

Jim G. 
Rating:
5.0

One very small thing Point out the "haul/load" button location.

Eric S. 
Rating:
5.0

Always a fantastic rental experience here!!

Kingsley B. 
Rating:
5.0

Customer did not leave a comment.

Angelo L. 
Rating:
4.0

Customer did not leave a comment.

Ron E. 
Rating:
5.0

Exceptional customer service as always! Best uhaul in Ontario

Linda M. 
Rating:
5.0

Thank you.

Norm W. 
Rating:
5.0

Customer did not leave a comment.

JAMESD M. 
Rating:
4.0

Customer did not leave a comment.

Dave T. 
Rating:
5.0

This is the uhaul location to rent from here in Barrie. I haven't tried other locations in Barrie, but this location is a family business, very accommodating and a great place to go.

JAMESC S. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Make bit easier to pickup equipment 24/7

Luigi P. 
Rating:
5.0

Customer did not leave a comment.

IHOR W. 
Rating:
5.0

Great customer service and very helpful

Laurie S. 
Rating:
5.0

Customer service at most uhaul stores is above average, but the customer service here was amazing. Not sure I've seen someone so happy and nice just doing their job!

ANDREW W. 
Rating:
5.0

Quick fast service. In and out hassle free!!!

MICHAEL WILLIAM V. 
Rating:
2.0

Don't over book truck and try to get them on time.

Peter O. 
Rating:
4.0

There's nothing to improve, great service and location.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

ASHKAN R. 
Rating:
5.0

Customer did not leave a comment.

Alana Y. 
Rating:
4.0

Customer did not leave a comment.

Stuart H. 
Rating:
2.0

Customer representative was "grumpy" and "pre-overcharged" my credit card. Vehicle windshield inside was so dirty that i had to stop and purchase some windex to clean it.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT T. 
Rating:
5.0

I things went very well. The entire team was very helpful and return of the rented trailer was a breeze with the online return service. Will rent from this location again. Well done!

Simon K. 
Rating:
2.0

Had troubles with the online check in portal. It kept crashing. However once loaded properly it was easy. Other than that no issues

Henry S. 
Rating:
4.0

The pick up box wasn't cleaned out and the cab smelled of cigarettes, I know it's a rental but it stank (I'm clearly not a smoker).

Sebastien C. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
5.0

Customer did not leave a comment.

Sylvester F. 
Rating:
1.0

I waited over 3.5 hrs in the parking lot for my 6hr trailer rental to be available. While I was patiently waiting, I was told my rental would be discounted based on the excessive wait. I was still charged full price and I have requested a refund but I am not getting a reply.

Darryl S. 
Rating:
3.0

Clean up the yard and office.. mud, standing water, stuff piled all around.. The poor lady on duty does her best but could use help.

RORY H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDG R. 
Rating:
3.0

I did not have a problem with the location but was frustrated with my uhaul rental in general. I booked online and was told two days before my rental that the availability had changed which added another 4 + hours of driving back and forth. Gas is very expensive and although I was given a discount for milage it still cost me $150 in gas because the uhaul didn't have enough gas to get me to the first destination plus having to drive it back the same day when I originally booked a one way drop off. On top of that the location of pick up was changed without my knowledge and I had to call Uhaul to find out what location I was suppose to pick up my rental. This was my second time booking with uhaul, thankfully my first experience was much better then this time but definitely frustrated at the lack of communication and extra time and money spent then originally booked.

Christian G. 
Rating:
5.0

Awesome job guys and Tammy was wonderful! Thanks for helping me get my “baby” back home. 😉❤️🙏🏽

Patricia W. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
1.0

Employee super slow at processing documents, interior of facility stunk of mould and should be condemned, place was disheveled and dirty, and I was not impressed. The rental equipment met my expectations and operated as advertised. Ken Allen

Ken A. 
Rating:
5.0

Customer did not leave a comment.

Dawn P. 
Rating:
4.0

Customer did not leave a comment.

DARIO D. 
Rating:
5.0

Customer did not leave a comment.

Denis A. 
Rating:
5.0

Customer did not leave a comment.

Collin J. 
Rating:
3.0

Customer did not leave a comment.

brett D. 
Rating:
3.0

The place is pretty unorganized. We waited there for about 35 mins to get the truck, despite being expected to have it back on time or you'll be charged extra. They charged us about 4 different times, two big amounts two little amounts and two are still pending on visa so I'm assuming they wont go through, but who knows. While we were there waiting to get our truck, I get a call from Uhaul (customer service) trying to convince us to get a smaller truck and add a trailer on the back because there was another person who wanted our truck, and thought her booked the 26 foot one. All the while listening to some irate customer beside us because she had been waiting a while and it was cutting into her time she booked for the truck. They couldn't find the keys for a good while, and the one man working there seemed pretty incompetent at his job. He was all over the place. Anyways we got the truck and it all worked out, but my goodness they need a new system there because it is a mess. The lady checking us out was nice though. We kept our cool, because I mean getting upset isn't going to change anything, but it was frustrating. They need some improvement in my opinion, but at least we weren't dealing with some grumpy individual at the desk. Look at the pros!

Steven B. 
Rating:
5.0

Tammie and staff are all professional and friendly, I have rented off many other locations, and will only book with her, all clean and reliable equipment and street free. I simply won't go anywhere else.

Darren A. 
Rating:
1.0

I was over charged for kms. I've called and sent a text message with pictures showing that the kms that they had the truck at was 41000kms when it was actually 98081kms. I've been charged over $100 on my bill. Stay far away!

Romeyn R. 
Rating:
5.0

No problems dropping off

Elizabeth B. 
Rating:
4.0

Good people, good products what more can you ask for.

Walter S. 
Rating:
3.0

2 utility trailer had issues with the lights. lost time on hook/unhook/redo paper work

Vladimir B. 
Rating:
4.0

The front desk Staff were exceptional. They were professional, knowledgeable and knew what they were doing and what the customer needed. I'm shocked your review doesn't have a question about your employees' performance. Your people should be your most important asset. You should thank them.

keith S. 
Rating:
5.0

Great truck, comfortable and easy to drive

Sherry A. 
Rating:
5.0

Customer did not leave a comment.

Harold T. 
Rating:
5.0

Customer did not leave a comment.

DAVIDL L. 
Rating:
5.0

Very helpful and friendly staff. I would recommend to friends and family.

James B. 
Rating:
4.0

The staff were very friendly and helpful. They didn't expect the drop off, but very quickly sorted out the details and made it quite easy. It was a busy, but small outlet with all available space used for storage.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Good friendly staff as well!

Corey Z. 
Rating:
3.0

The pickup and drop off locations were not an issue, however uhaul tried to change my confirmed drop off location without notifying me. When I and the drop off location dealer attempted to call customer service, our call was “dropped” 3 times. It certainly seemed like we were being hung up on by someone who refused to deal with the problem. Before changing someone's drop off location, I suggest that uhaul makes sure that the customer agrees to this ahead of time as is supposed to occur and look into the customer service personnel's call log on the afternoon of April 10th to see how many other people may have been dropped

Alain L. 
Rating:
5.0

The team was great and I received all the information and help that I needed.

Kate P. 
Rating:
4.0

Can't read the receipt I was sent ..

Douglas M. 
Rating:
5.0

The people that worked there very nice and very helpful. I've used this location twice in since 6 months and would highly recommend it, The person on the desk was very knowledgeable. Yhanks

Russell R. 
Rating:
5.0

Customer did not leave a comment.

Ross R. 
Rating:
2.0

i reserved a 20 foot truck in midland for a 1 way move to barrie for 2 days. turned into me driving to barrie to pick up the truck and drop off in barrie 24hrs. and was told, for my trouble, i wouldnt be charged for KMs, which i was charged for anyway. 26 foot truck shouldnt be an option, if it isnt actually an option.

William M. 
Rating:
3.0

My rental was very expensive; way beyond what I had expected.

Marilyn H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDK S. 
Rating:
5.0

There is nothing to improve all staff i dealt with were very professional & did a fantastic job would highly recommend this location,

Rick P. 
Rating:
5.0

We had a big move with a few hiccups along the way and the staff at whimsical emporium uhaul Barrie (Cyl in particular) we're extremely helpful and genuinely concerned about the service they provided. Made what could have been a disaster so much more tolerable and provided helpful solutions on a timely basis. I Wouldn't hesitate to recommend them.

JOHNALBERT C. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

This Uhaul on Essa Rd. was awesome but my order had to be changed from another location to this one because the one I reserved and got confirmation for was not available. Still waiting to hear about the $50 guarantee. This is the third time Uhaul has had problems with product I asked for and received confirmation of but did not get. The two other Uhauls in Barrie were terrible and didn't seem to really care at all. Essa Rd was fantastic!

DAVIDD D. 
Rating:
5.0

Customer did not leave a comment.

Saksham M. 
Rating:
2.0

Double charged me

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Collin J. 
Rating:
5.0

Could not have asked for a better experience 11/10. Best staff and best location with the best customer service.

blayne C. 
Rating:
2.0

Bathroom broken so I had to drive somewhere else to use one.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Russell D. 
Rating:
1.0

Improve communication & customer service at all locations. Found face to face customer service to be non existent. Literally.

Christine D. 
No reviews have been submitted for this location.

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