Always courteous,, accommodating. and professional!
Terry S
Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was covered in snow, but it was easily cleaned up. Trailer was good and customer service was excellent
ERIC JAll good
ROBERT MBest place in barrie amazing people
BRUNO BEverything went smoothly we got our truck same day with no delay I would recommend to use U-Haul..
KEVIN DHonestly, everything was excellent with this UHaul location; a truly seamless experience.
Mitch AVery pleasant and helpful staff.
STEPHAN PThe place was still closed at the 8:30 pick up time. Very cold out waiting outside for someone to arrive at 8:40. The trailer had a dangerous amount of snow and ice accumulation and there were no efforts made to remove it. This can be a hazard on the highway for fellow motorists.
THOMAS HHave more flexibility to be able to extend a rental instead of denying them due to the vehicle being booked out by another renter forcing me to go to Bristol rental to get a truck for longer than 3 days thanks for trying its your automatic booking system that needs massive improvements happens to me everytime I book with ANY Uhaul dealer
MICHAEL AThe location and staff where a pickup the equipment were friendly, professional and an excellent service. I will use them again in the future and recommend them to anyone who would need your services. Thank you
ANTONIO GI reserved a trailer at 62 commerce park in barrie ontario. When I got to this location there were trailers but the uhaul office was gone. Other tenants told me they closed down over a month ago. This is not a good way to do business. Fortunately I was able to go to another location at Essa rd, and they had a trailer for me. The service at Essa rd was excellent, they got me on my way as soon as possible.
DENNIS DThey have customer service down to an art Really enjoyed dealing with them
RONALD BThe best experience I’ve had renting any kind of equipment! Very friendly and helpful! My schedule moved around and they were able to make it work for me and also were able to find me another van I needed for another task, on another day! Thanks again!
JAMES GThe pickup location was over 100km away the free extra day was nice but very inconvenient
Nick CJust do what you 😉 are doing well done 👏 thank you for the great satisfaction will see you again. 😊 thank you 😊 Monica Lockerbie 🙂 💖
MONICA LI had no issues with the rental. Both pickup and drop-off were easy, and I confirmed that everything was good. The young man who assisted me was very efficient and checked the truck upon return. HAPPY CLIENT
LAURA FHave more trucks available. lol The experience with the uhaul was amazing well done no hassles and quick and easy . I will definitely be using your services in the future. 💯 % GREAT CUSTOMER SERVICE THANK YOU SO MUCH 🙂 Monica Lockerbie 🙂 ❤️
Monica LThe 6 x 12 ft trailer should have a built in crank jack to lift it on to the vehicle. With the double axle it is very difficult to connect the trailer with one person.
James FGreat service and great people to deal with.👍🏻
VINCENZO TCame through on a last minute request, these guys are the best!!
COLLIN JAmazing customer service.
COLLIN JI was in need of a vehicle to transport a couch from my home to my granddaughter’s house. This location was the only one in Barrie that had one available. The staf was very helpful and friendly. They made me feel welcome and assisted me throughout the process.
ELDON MThis is the only U-Haul location in Barrie I would use.
BRYAN BCourteous and professional service
Kempenfelt CExceptional Customer Service Organized Fridndly Quick
ROGERIO DNothing. Tammy was amazing. So friendly. Self check in helps. And ordering the truck on line was so easy. Would highly recommend whimsical emporium for all your U-Haul needs.
Helen MThe Auto hauler was in poor condition. The ratcheting mechanism was very difficult to work. it was sticking and did not hold on the driver's side. I had to use my own ratcheting straps to hold the car on the trailer. When I returned the trailer and explained the problem, I felt belittled by the person when she "mansplained" how it works even though I've rented 3 times from the same site prior with no issues with the equipment and particularly with the ratcheting devices. Very disappointed.
MICHAEL Lgreat customer services, always very accommodating.
CHELSEY NSuper friendly helpful staff. I have used them many times and the service has been second to none every time.
PHILIP CNothing. Service is excellent.
SERGE PA first class location to deal with! Friendly, reliable and dedicated to giving customers a hassle-free experience!
TERRY SI am grateful for your excellent service - thank you!!
ELIZABETH TEfficient friendly service.
GARTH DI was very disappointed to receive a call just five minutes before picking up our rental, informing us that our confirmed reservation had been altered. Specifically, we were told we would have to return the truck to the original pickup location, rather than the Toronto location approximately 90km away, as initially confirmed. This change resulted in additional costs: $35 for gas, $80 for extra mileage (0.89 x 90), and a $68 Uber ride home, adding an unexpected $183 to our total expenses.
Jeton DGreat service.
Serge pThe service was absolutely heartbreaking from the start. I called 4 days in advance and never got a response. I went there anyway after a long 4 hour drive and the gentleman said that I had to return to Barrie to get the 20’ van that I required. I got there only to find out that they didn’t have the van for me. I had to settle for a 15’ van. I had to leave furniture behind and I don’t know if I’ll ever get it back. The radio didn’t work and no one showed me anything about tow/ haul. Gas was empty when I got it so $180.00 to go one way seems excessive. The drop off is confusing at best and no one to speak to. I’ve used this company before and every time it’s a problem. I really don’t know how you stay in business because I’ll never use your company again. I’ll definitely be looking for a company that cares and delivers customer service
JOHN YThis is nothing against the location . They are great there.. This is a comment toward u haul directly.....they allowed a 26' moving truck to be rented on it with a patch job on the roof that allowed rain to pour in and flood the upper shelf... So all of our personal( items we put up there got soaked. And hopefully not ruined)...this is unacceptable and I certainly hope I Haul compensates us accordingly and takes that truck off the road until a proper repair is done!
COLLEEN GUsed this location fairly often and they are consistently friendly, professional and thorough with everything. Would recommend this location.
Terry SSince we rented a very specific 12x6 tandem trailer we had to travel 45 minutes from our home. This is the 4th time in a year. It would be more convenient if we could have found one closer to home to rent.
Lesley WStaff was very pleasant and professional.
WILLIAM BNothing
DARON AThe staff were exceptional! They were polite and helpful. I can't say enough good things about them. Thank you!
colin gVery easy transaction. Will definitely use this location again.
CHRISTOPHER PGreat service, the 6x12 utility trailer with ramp was in excellent condition and was easy to pick up, use for the day to transport a mini-excavator and drop off at the end of the day. Highly recommend this location to anyone looking for great service and value!
CHARLES ANot know reason charged cleaning fee $10 plus tax.
lai yCustomer service was friendly and efficient- will be the only uhaul location I use moving forward.
virgina mAll was good
ROBERT DThe only thing that would be awesome would be, so it's not a guessing game, full gas tank out, full gas tank upon return rule would be awesome.
Colin KGreat staff who work there.. Keep up the great work!
Wayne GAfter hours return method is stupid. I had already dropped the key in the box and it wouldn’t let me return on the app without taking a picture of the odometer and then I had to hold for 45 minutes with customer service to claim that I had returned the truck already. Not impressed.
CONNOR TStop having non staffed locations. Im not about to give my credit card info to some unknown person who sends me a link on tge phone vs going to a location where are friendly helpful staff such as the Essa location.
Raymond TGreat pickup and drop of experience. Only improvement I'd like to see are tongue jacks on the trailers. Lifting the tongue of a 6x12 eclosed trailer from the ground to my hitch was not easy for one person. Once loaded, It would be impossible to disconnect if I needed to.
RYAN NThe transmission shifter was very difficult to use as it was loose and would not enter the proper gear without playing with it constantly. There were times where I tried for almost 5 minutes to get the correct gear and when I mentioned it to the location upon return they didn't seem surprised by this at all
Bruce WApp never let's me upload pics to confirm i have dropped off when you do self check in. Location great and will be using it again .
JODY BWe use this location very often and they are always very helpful and a pleasure to deal with!
CHELSEY NThank you for helping us with all of our Business needs.
COLLIN JExcellent experience!
JAMISON F