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Carol L
Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a washroom available for customer use.
Kevin KLove this location, wonderful staff
IRENE AAbsolutely the best UHaul rental spot in Barrie!!!
KAREN CThere seem to be a smell in the van from the beginning that smelled like it had been used for farm use. I've had that before in a couple of their vehicles
BRUCE WThis location is the best , easy to access, professional, well stocked , great people and all I needed .
Jeffrey BWas a pleasant experience and would recommend this U-Haul location to friends and family!!!
Debra FIt's all good
RODERICK ASil {Service Representative} was absolutely wonderful. Radiant personality. Vehicle was perfect for my needs. Recommend them AAA+++
David AWhen I phoned to extend for two hours, the woman on the phone couldn’t figure out what she was doing. I received multiple emails of changes until she finally figured it out. We returned the truck in broom swept condition and was still charged a cleaning fee. This tells me the location is a scam. I won’t be renting here again or recommending to others.
Paula CThe customer service team was amazing start to finish!
Brent TGreat staff in the Barrie and Moosejaw locations very smooth transactions
Chad FAgain the problem is not the location. Is funny how the question is all about the location and not the company. The up sucks takes way to long .you have to input your information every time you rent even know you are signed in.
Alex RExcellent service!
Bernard PI love this location. They have great availability, I can park my car there during my rental, there is a number you can text with questions, the staff are great and helpful, I’ve never had an issue with pick up or return, and always had great trucks from here.
Susannah VNothing, everything was ready and the check-in process was smooth. The staff were fantastic.
Lindsay DNothing Sil was the best Player n the ball Quick easy Highly recommended
brian dNO ONE THERE, CALLED NUMBER GOT A MESSAGE THEY WOULD CALL BUT NOTHING?
John CGreat Customer service
INGRIDE AThey were very helpful at the location and very pleasant to deal with.
WAYNEJ FWas told I could drop It off in the different location but then when I get there they said I had to drop it off at the same location
Bret HNothing, great experience
Tj RWhile the office was a little out of the way to find both of the attendants that I dealt with (one on pick up and one on drop off) were very friendly, helpful, attentive.
Aaron HGood staff good people no problem coming there again
louis bNo one is there so I don't know plus I am not tec savy
Karla MNothing. Service was great
Rosa mAll is good
IMRAN UAbsolutely nothing. People are very friendly.
Bill PNeed more people at the counter as wait time was excruciatingly long
Douglas gThey are great. Even helped me after hours.
TARMINDER SThe just changed more for no reason
Jafer MThe truck was very old
ABDUL PWe had a cube delivered for $700. For that price there is no rush it gets delivered and picked up and that’s for a month. With fuel plus the rental it was over $600. And for only 4 days. Go cube every time. With the app pick up and drop off was easy.
James DThe person at the desk was polite, and kind,, answered all questions and clear. Very affordable. Truck was clean, plus rental ver affordable. Yes. I would recommend all my friends and family to this location .
jadranka dBest place to rent in Barrie. Absolutely recommend!
JAMES SThe I believe owner was very accommodating and did everything she could to get me this trailer for the time and date I needed it when pickings were absolutely SPARSE. I was so stressed out. When I got there I brought my bf (because I never hooked a trailer up) who also has shot nerves from this move and we’re on a time crunch and we didn’t know we couldn’t do the mobile check in even though is asked for my driver license so when we pulled away a nice man stopped us and explained we would have to come in and finish it and my bf was being in the nicest words right now… difficult. But no biggie. I got out of the car went in and finished the other guy was so nice and extended my time with the trailer to help take off some stress i apologized again to the guys for my bf terrible behaviour and im so thankful for this company for working with us thank you again❤️
DANA JAgents at Barrie and Bancroft were very courteous and friendly.
Cliff DAfter a short drive the Tire pressure monitoring service light came on in the dash I checked the tires all seems fine. Needs attention before next rental
KENNETH NI had a great experience
Grace lWell, I did give good reviews on the location. I rented a truck twice in the same week. The first rental went very smooth amazing customer service five star. The second rental customer service was below average a few of the additional pieces I added when reserved a week prior we’re not available no gas in the truck.
SHERRI IThis isn't for this specific location but for Uhaul in general. The sliding door at the back has a bit too much force because when releasing it up, my middle finger got caught on the pull down rope and the force of the door pulled it up so fast that it actually fractured my finger and now my finger is in a splint. The doors shouldn't go up so quickly and forcefully.
jennifer wGood 10 foot truck. Easy pickup and drop off
Judy MThe only issue I had was with checking with the app. I would take a picture and accept the photo but it wouldn’t show on the app unless I clicked the back arrow. Took me forever to figure this out and was really annoying.
Lisa BThis is the best place to rent U-Haul in Barrie. Great staff and service. Great lot for the trucks, clean equipment and lots of stock. Second time using whimsical emporium. Won’t be the last.
STEVEN SThe stuff at this location is wonderful. The vehicle that I rent weekly is in excellent clean condition 10/10.
IRENE AThe rep. Was excellent to deal with, very knowledgeable and gave us the perfect trailer and the yime we needed.
John BStaff was friendly and professional. Process was easy and convenient. Overall great experience.
Muhammad ZThe van smelled quite bad like a dirty person smell. Maybe should have a good cleaning. Other than that everything was good.
Lisa ABest place in the Barrie area to rent from. Great service and actually guarantee your reservation.
STEVE WThe place was under construction so it was a little challenging to find the door & it was very cramped when I went in. The person was very pleasant & helpful.
Linda BEverything always goes well at this location. Thank you.
Serge PSupport for the rental was awesome. Thanks.
TYLER PPerfect
julian cThe AC on the truck did not work. Upon drop off the girl did the math and said I was within my milage and don't need to worry. I was charged for being 1 mile over......
Gary FMake your automated services AODA compliance to meet accessibility standards set by the Accessibility for Ontarians with Disabilities Act. I had difficulty picking up the truck and your chat service was not helpful.
Angela BAbsolutely nothing, my wife and I have used this location many times. The service is always excellent and the equipment is well maintained
Kelly W