Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)

1,214 reviews

484 Essa Rd   Barrie, ON L4N9E5

(705) 728-6170

Location Hours

  • Mon-Wed: 9 am - 4 pm
  • Thur-Fri: 9 am - 7 pm
  • Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 6/26/2022: 9:00 am - 4:00 pm

Services at this Location:

Contact Us

(705) 728-6170

484 Essa Rd
Barrie, ON L4N9E5

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 4 pm
  • Thur-Fri: 9 am - 7 pm
  • Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 6/26/2022: 9:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good service and customer support

Dhiraj J. 
Rating:
5.0

Customer did not leave a comment.

jarid R. 
Rating:
5.0

Customer service was great, very knowledgeable and professional. Only improvement would be to offer free icecream

Jacob W. 
Rating:
5.0

My original pick up location was in Orillia for 9 am. The van return wasn't there. U-Haul gave me a 50 dollar voucher due to the fact that I spent over 2 hours waiting.

brian D. 
Rating:
5.0

Customer did not leave a comment.

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

Bren C. 
Rating:
5.0

Friendly and helpful staff

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

The staff was extremely friendly and most helpful. The only improvement I could suggest is to fortnite clients. Regardless what other people tell you most closings on properties don't take place until 4 to 5 o'clock. Therefore booking a longer period for truck rental may be necessary. Thank you for an easy move!!

SUE P. 
Rating:
5.0

Location was great, a very helpful young man got us into the truck after hours when the UHaul app completely failed to work properly. We were very lucky he came along and was so helpful. I didn't catch his name but great work! General UHaul review: the self check in simply doesn't work. What a waste of time and energy. The online booking process is also a nightmare of usability. When I call, I don't get anyone in Canada so they have no idea about the geography to help me. Also the whole concept of returning the truck with the gas at some random level is absolutely absurd. Don't give me a truck with 1/4 tank in it, it's a total scam to get me to buy you gas. You aren't fooling anyone.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Anette S. 
Rating:
5.0

Team was very helpful during pickup.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

steve Q. 
Rating:
5.0

It was awesome … exactly what I needed. This for everything. Bill

William D. 
Rating:
5.0

Customer did not leave a comment.

AMIR K. 
Rating:
2.0

The lady I picked the trailer up didn't know how to hookup a trailer (I do ), but she said she didn't like how i did it, and very sketchily did (pictures if needed) , then dropping it off a different lady was very rude, went in the open door and she gave attitude from start , I parked the trailer in the only open spot and she got mad at me and tried making me move it , I did not as I was late and she gave attitude the whole time

Nicholas G. 
Rating:
5.0

Great experience and friendly staff.

Jerry B. 
Rating:
3.0

My thoughts are on the drop off process after hours, especially for those who choose to avoid the cost of data. The need to have access to location services to ensure that we have returned the rental to the correct location, is unnecessary. I should be able to confirm to you when I return home and gain access to the internet that I have correctly dropped off the rental, as opposed to having to incur a fee from u-haul to confirm this on my behalf.

Todd W. 
Rating:
5.0

Everything excellent

Ronald S. 
Rating:
5.0

Awesome location, great friendly staff! This location now has a repeat customer. Thanks

Todd A. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Selvakumar S. 
Rating:
4.0

It would have been nice to know that the trailer I did want to rent was coming in at the time it did..I did manage to rent it right away which was a stroke of luck for me. Thanks.

Dave T. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
2.0

Supposed to be $29.95 + Km. I took the 15 foot moving van after a bunch of nonsense in the morning. Drove 18 miles and Returned it in less than 4 hours and was charged $132. $40 fuel (that is not even listed as a charge) for 18 miles. Their fuel gauge is a total scam. I rented the same Van from the other Barrie location for the same time and same mileage and was charged $62. This location on Essa is a total rip off

MICHAEL M. 
Rating:
5.0

Nothing

Monica C. 
Rating:
3.0

Customer did not leave a comment.

Logan A. 
Rating:
5.0

Customer did not leave a comment.

Geoff H. 
Rating:
4.0

Customer did not leave a comment.

Trevor W. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
1.0

Messed up on my truck order spent over 3 hours waiting truck was dirty and and to spend extra money on gas to drive the truck back to location when I was told I was to drop it to one location and than had to drive an hour back to another location . Need to get more experienced workers that won't mess up orders. Very Unacceptable.

Sean C. 
Rating:
1.0

Check the trailer for safety items and train employees to connect and check the trailer properly

Vladimir P. 
Rating:
5.0

Customer did not leave a comment.

Erdem S. 
Rating:
5.0

Great staff working here at this location. Keep up the good work!

WAYNEE G. 
Rating:
3.0

Answer the phone

Dwayne C. 
Rating:
5.0

Thanks Tammy!

Maxim B. 
Rating:
5.0

Customer did not leave a comment.

Luanne M. 
Rating:
5.0

Ladies you were spectacular, knowledgeable and friendly. Much appreciated our experience with you. Thank you

Pablo P. 
Rating:
5.0

Customer did not leave a comment.

Collin J. 
Rating:
4.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
1.0

Customer did not leave a comment.

Jake O. 
Rating:
5.0

Very friendly and caring Great help

Joe M. 
Rating:
4.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

The location was a lil small but the people there were super nice and friendly.

Scott A. 
Rating:
5.0

Great rental just waiting on etransfer for funds I paid $100 cash deposit and I put $20 gas I put more gas in than I used I have been waiting for email to show my deposit for difference Thank u

ANNE-MARIA R. 
Rating:
5.0

Great service, great people

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Collin J. 
Rating:
1.0

All the measurements and equipment that the staff suggested, was wrong!!! Big trouble for the client at the end

Ava K. 
Rating:
3.0

The floor of the trailer was coated in oil or some other oil-based liquid and since it was raining caused it to be extremely slippery and actually caused more than one fall sliding down the tailgate etc. Was not a pleasant experience

Trevor W. 
Rating:
5.0

Excellent staff

donaldmark Y. 
Rating:
5.0

Reservation system was appalling! I spent over 2 hours on the phone, and never managed to complete my reservation, until I gave up and called the branch directly! The actual rental office were marvelous! Helpful friendly and efficient!! A real treat! Even after returning the rented trailer, corporate continues to send me broken links. Frankly I am surprised that you continue to stay in business!

James P. 
Rating:
5.0

Customer did not leave a comment.

GYULA C. 
Rating:
5.0

Once again, an excellent experience with this location. Friendly, dependable, efficient and always deliver what has been promised. Uhaul could use many more client-based entrepreneurs such as these wonderful people who work at this location! I have recommended this location to many people.

Terry S. 
Rating:
3.0

Check engine light came on halfway to my destination And I believe the transmission was slipping

Jeff E. 
Rating:
1.0

Terrible service! Almost 40mins to check out trailer, was called later and told not to use in the dark as there were no running lights on the trailer! Website/app didn't work to submit dr. Lic. Won't use that location again!

Jim G. 
Rating:
5.0

One very small thing Point out the "haul/load" button location.

Eric S. 
Rating:
5.0

Always a fantastic rental experience here!!

Kingsley B. 
Rating:
5.0

Customer did not leave a comment.

Angelo L. 
Rating:
4.0

Customer did not leave a comment.

Ron E. 
Rating:
5.0

Exceptional customer service as always! Best uhaul in Ontario

Linda M. 
Rating:
5.0

Thank you.

Norm W. 
Rating:
5.0

Customer did not leave a comment.

JAMESD M. 
Rating:
4.0

Customer did not leave a comment.

Dave T. 
Rating:
5.0

This is the uhaul location to rent from here in Barrie. I haven't tried other locations in Barrie, but this location is a family business, very accommodating and a great place to go.

JAMESC S. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Make bit easier to pickup equipment 24/7

Luigi P. 
Rating:
5.0

Customer did not leave a comment.

IHOR W. 
Rating:
5.0

Great customer service and very helpful

Laurie S. 
Rating:
5.0

Customer service at most uhaul stores is above average, but the customer service here was amazing. Not sure I've seen someone so happy and nice just doing their job!

ANDREW W. 
Rating:
5.0

Quick fast service. In and out hassle free!!!

MICHAEL WILLIAM V. 
Rating:
2.0

Don't over book truck and try to get them on time.

Peter O. 
Rating:
4.0

There's nothing to improve, great service and location.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

ASHKAN R. 
Rating:
5.0

Customer did not leave a comment.

Alana Y. 
Rating:
4.0

Customer did not leave a comment.

Stuart H. 
Rating:
2.0

Customer representative was "grumpy" and "pre-overcharged" my credit card. Vehicle windshield inside was so dirty that i had to stop and purchase some windex to clean it.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT T. 
Rating:
5.0

I things went very well. The entire team was very helpful and return of the rented trailer was a breeze with the online return service. Will rent from this location again. Well done!

Simon K. 
Rating:
2.0

Had troubles with the online check in portal. It kept crashing. However once loaded properly it was easy. Other than that no issues

Henry S. 
Rating:
4.0

The pick up box wasn't cleaned out and the cab smelled of cigarettes, I know it's a rental but it stank (I'm clearly not a smoker).

Sebastien C. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
5.0

Customer did not leave a comment.

Sylvester F. 
Rating:
1.0

I waited over 3.5 hrs in the parking lot for my 6hr trailer rental to be available. While I was patiently waiting, I was told my rental would be discounted based on the excessive wait. I was still charged full price and I have requested a refund but I am not getting a reply.

Darryl S. 
Rating:
3.0

Clean up the yard and office.. mud, standing water, stuff piled all around.. The poor lady on duty does her best but could use help.

RORY H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDG R. 
Rating:
3.0

I did not have a problem with the location but was frustrated with my uhaul rental in general. I booked online and was told two days before my rental that the availability had changed which added another 4 + hours of driving back and forth. Gas is very expensive and although I was given a discount for milage it still cost me $150 in gas because the uhaul didn't have enough gas to get me to the first destination plus having to drive it back the same day when I originally booked a one way drop off. On top of that the location of pick up was changed without my knowledge and I had to call Uhaul to find out what location I was suppose to pick up my rental. This was my second time booking with uhaul, thankfully my first experience was much better then this time but definitely frustrated at the lack of communication and extra time and money spent then originally booked.

Christian G. 
Rating:
5.0

Awesome job guys and Tammy was wonderful! Thanks for helping me get my “baby” back home. 😉❤️🙏🏽

Patricia W. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
1.0

Employee super slow at processing documents, interior of facility stunk of mould and should be condemned, place was disheveled and dirty, and I was not impressed. The rental equipment met my expectations and operated as advertised. Ken Allen

Ken A. 
Rating:
5.0

Customer did not leave a comment.

Dawn P. 
Rating:
4.0

Customer did not leave a comment.

DARIO D. 
Rating:
5.0

Customer did not leave a comment.

Denis A. 
Rating:
5.0

Customer did not leave a comment.

Collin J. 
Rating:
3.0

Customer did not leave a comment.

brett D. 
Rating:
3.0

The place is pretty unorganized. We waited there for about 35 mins to get the truck, despite being expected to have it back on time or you'll be charged extra. They charged us about 4 different times, two big amounts two little amounts and two are still pending on visa so I'm assuming they wont go through, but who knows. While we were there waiting to get our truck, I get a call from Uhaul (customer service) trying to convince us to get a smaller truck and add a trailer on the back because there was another person who wanted our truck, and thought her booked the 26 foot one. All the while listening to some irate customer beside us because she had been waiting a while and it was cutting into her time she booked for the truck. They couldn't find the keys for a good while, and the one man working there seemed pretty incompetent at his job. He was all over the place. Anyways we got the truck and it all worked out, but my goodness they need a new system there because it is a mess. The lady checking us out was nice though. We kept our cool, because I mean getting upset isn't going to change anything, but it was frustrating. They need some improvement in my opinion, but at least we weren't dealing with some grumpy individual at the desk. Look at the pros!

Steven B. 
No reviews have been submitted for this location.

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