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JEREMY H
Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All rentals should be ready to check in using app, I have to wait in a line for almost 45 minutes for the process which can be done easily through the app.
KARANJEET SThe lady attended us are very friendly and helpful. Drop off was no-contact, and easy to find return box. Inside the van was clean enough but windshield was a bit dirty with bags already from the rented time. We didn't leave any stain or the garbage left on it, but cleaning fee $25 was charged. Maybe because we left blankets messy. Over all, my experience was Above Average!!
MAIKO MThis was one of the best equipment pickup experiences I've had with your company. That wonderful girl at the front desk is simply amazing! She filled me with positivity for the whole day!
Alex PLack of trailer tongue jack makes it difficult for senior to lift off when disconnecting.
Thomas LExcellent truck,great customer service and the a.c. was really cold,perfect in the 30+ Celsius Temps.
MICHAEL BWhimsical Emporium Uhaul is the best Uhaul location I have ever worked with. Their team is second to none and they are fun. Thank you for always making sure I have a clean well running truck. You guys have never canceled on me and I am grateful indeed.
MICHAEL WThe staff was very professional, organized and knowledgeable. The pickup location is in a great location with easy access and I was in and out with my rental in a very quick and timely manner.
JEREMY HWhen returning the truck the morning lady was cold. Even though they were arranging vehicles no good morning just”I send the receipt “. They also had a lemon quarter that my grandchildren were interested in. As we should inside doing this she came in “ I told you I would send the receipt “ even though she was not communicating with us the other 2 employees that we rented from where very nice. Hopefully when dealing with the other employee she will be better. I’ll chalk it up with maybe a bad day
ROSE GReturn call text or e mails ... don't ignore the customer
James BJust had back surgery. Needed help to take hitch off. Waited 20 min in the heat to get help with it.
ROGER PQuick and easy
DARREN EService what great compared to other locations in Barrie my go to place from Now on !!
STEVEN SI understand we are all busy but when you own a business you should be in on time. I had people helping me and because the office opened late and i was late getting to my location I lost helpers
HEATHER TVery good customer service
Remmert CThe lock wouldn't open and it wasted so much time getting it to work. Spent almost three hours trying to get the van from the company. Slow service as well. I still haven
Aston WVery friendly and supportive owner, great customer service
Remmert CLady at the front desk was awesome fast it was great.
WENDY LSimple lot for drop off. I arrived after hours so there was no personnel. I was over charged for going over the mileage for my trip even though U-haul promised to give me double the mileage due to the reservation discrepancy. I was supposed to get 200km for the trip, but I was forced to pay additional for traveling just over 100km.
CHRISTOPHER-ADRI Amake it clear when ordering a one way rental the drop off location may not be the closest u-haul location .
PETER LVery frustrating an order say 4hr rental and no info on how to access the truck, also billing showed the truck being picked up at Essa rooad and returned in Tiny Twnship. As it was a holiday the day before and we’d scheduled to pick up at 7am we couldn’t get hold of anyone. I actually booked for 24hrs 2way trip. Pick up at 7am. I called 3 times and was told twice the order said 4 hrs so the Second Lady corrected it. I called back to ask a question and was told the order said 24hrs return, pick up 7am! but that wasn’t the order summary I received! Not good experience compared to my last rental from U-Haul. I will use them again and hope it goes better.
KYLE JExcellent staff very friendly and helpful
DOMENICO MI requested a U-Haul, but the location I chose didn’t have the equipment available, so they gave me a location farther away.
Michael CEverything was easy to organize and the service was excellent. Very happy with the movers, the wonderful lady who got us all checked out, and the truck was very clean and well maintained.
AMANDA HLady was amazing very pleasant and helpful
LAURA Cgreat customer service
FAUSTO DWe left more gas in it than when we rented it…no credit for that. Cost to rent very expensive add to that gas.Hopecwe dint gave to rent again anytime soon
LYNDA MThe process was really easy however the truck I rented smelled heavily of cigarette smoke. This might not be so bad for people who smoke but I’m not a smoker and the smell was awful
ASHLEY RCharged and extra five for some safe fee.
William BGreat help answering questions and with the truck pick up
JOSE MOnline check in is nothing for this location to rent trailer. I was charged for cleaning fee last time.
Lai YFelt like my business was appreciated. Staff very personable and polite. Would use again for sure.
John JImprove your parking for customers leaving their vehicles
DANIEL CTrailers lights did not work. Friend had to repair. App was not working so I could not check in after hours so pls be happy with my Xtra 20 for no good reason The staff at this location is great. I'd recommend based on that only. Really not happy that the trailer was not working properly
WILLIAM VTry to improve the software properties in a way that it becomes more user friendly because I was stuck at it a few times. Give a demo to the customers as how to use it by creating a video and sending them the link, so that they can use it (for first timers)
Prashant VExceptionally friendly and accommodating! I would highly recommend them!!
Mike HBetter parking spaces for customers to leave their cars while renting vehicles.
Walter CIt’s the best Uhaul rental location in Barrie!
KAREN CAlways able to accommodate our needs!
Collin JAmazing customer service and quality rentals
Charlena EGreat friendly experience. Very seamless
DARREN BCustomer Service was very positive, professional and friendly!
Elroy BThe staff were fantastic and really professional. Makes customers feel special and important. Only place I'll go for rentals in Barrie.
roger mStaff very friendly and helpful.
June HEquipment is always ready when I arrive. A very well run uhaul location.
ALROY BWe were charged miles instead of km. We weren't expecting that. To go 48 km total it cost over 100$ plus gas. Seems like alot. We only had it a few hours. Why they advertise $19.95 rental is very misleading. If you need a truck make sure you are informed.
GRANT HEverything was great! The customer service was excellent as well.
Rochelle LThe truck needs front end work. It wandered a great deal. Fortunately I wasn't going far. Also I never received a final bill.
JOHN GStaff is amazing. They work hard. Amazing service and hospitality.
NIKUNJKUMAR PThe man responsible for assigning a trailer to me was very rude. He needs to be fired. Very customer service.
EMMANUEL DA little hard to upload photos etc. but over all it was busy packed with people picking up and dropping off but the fleet they have is huge and the one I got was clean easy to drive and easy to drop off!!!!
KAREN MFirst time renting a trailer and from this location due to availability. The online experience is very good and would recommend, as I was a late pickup notifications and communication via text was excellent. Needed an adapter which U-Haul had on site for purchase and personal guidance on hook up was appreciated. All in all a very good experience.
Brian MPlease let customers know that if the gas is not replaced by ourselves the cost to fill it by U Haul is triple the cost.
Catherine SSaid the truck had 1/2 tank when I pick up whem had 3/8 and charge me 30$ for fuel when I brought. Back the truck with same amount of fuel
Simon LThe staff was very friendly. Everything was done quickly. This was actually the best location I’ve ever been to.
Patricia LFantastic customer service every time I go. Always courteous and willing to work with you if something unexpected happens.
MICHAEL WReturned the equipment before 6pm drop off, in same condition I had dropped it off, I got an email saying I got charged $10 extra for cleaning fee and $20 for late drop off. I don’t have time to dispute the charges but definitely won’t be going back to this location.
NIMA DI have had good experiences with this location the front end staff has been great over all… however there is an older individual who works there at times helping in the yard. He is generally hostile and rude to deal with and is a black eye on this otherwise great business. I will be going to another location for my next rental as it’s not worth dealing with a petty individual for a 30 dollar rental.
SHAWN BExcellent service! The team was incredibly friendly and professional. Truly a pleasure to deal with.
ALEXEY Dbetween the truck rental and the miving help uhaul made all very easy and a smooth move.
KERRY RIt has been a pleasure going into this u-haul over the last 4 years or so ive rented trucks and trailers and never had s problem..i 100 percent recommend this location
CHRISTOPHER CThere was a young fellow very fair to deal with.
KULWINDER MContract # 70247322 Again the staff at this location did nothing to help speed up my check out. I was there over 40 min waiting with no assistance. The yard man advised me that I would be charged $25 because I didn't sweep out the truck. I told him that the truck was very dirty when I got it and that I did the best I could with my house broom. He said that I never swept out the truck and that I would be charged anyway. I spoke to the lady in the office and she said I would not be charge the $25. Never the less I got a bill for $28.25. I have tried to contact this location several times but they don't answer the phone.
Gary CThe yard man was wandering around wearing an flowery shirt, shorts and sandals. He pasted by me three times without saying a word. I later found ot he was the yard man that was supposed to check my equipment. I had to wait over 40 min to get assistance. The lady workingthere was not much help either
Gary C