Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)

Rating:

1.0

Received the trailer to deliver boxed furniture to my new house 3 houes north of this location. The party who had rented prior to my rental appeared to of been moving oil products like oil drums and mechanical items. By the time I got to Sudbury all my boxes were absolutely soaked wet through with old oil. Not impressed at all....Not cleaning in or outside of trailer and I'd suggest I should not of paid. Amazing staff.

Rating:

5.0

This particular location remains committed to working efficiently and professionally while giving the customer excellent service!....Consistently! Have recommended this location to many people who are looking for a great Uhaul rental experience!

Rating:

3.0

All rentals should be ready to check in using app, I have to wait in a line for almost 45 minutes for the process which can be done easily through the app.

Rating:

4.0

The lady attended us are very friendly and helpful. Drop off was no-contact, and easy to find return box. Inside the van was clean enough but windshield was a bit dirty with bags already from the rented time. We didn't leave any stain or the garbage left on it, but cleaning fee $25 was charged. Maybe because we left blankets messy. Over all, my experience was Above Average!!

Rating:

5.0

This was one of the best equipment pickup experiences I've had with your company. That wonderful girl at the front desk is simply amazing! She filled me with positivity for the whole day!

Rating:

3.0

Lack of trailer tongue jack makes it difficult for senior to lift off when disconnecting.

Rating:

5.0

Excellent truck,great customer service and the a.c. was really cold,perfect in the 30+ Celsius Temps.

Rating:

5.0

Whimsical Emporium Uhaul is the best Uhaul location I have ever worked with. Their team is second to none and they are fun. Thank you for always making sure I have a clean well running truck. You guys have never canceled on me and I am grateful indeed.

Rating:

5.0

The staff was very professional, organized and knowledgeable. The pickup location is in a great location with easy access and I was in and out with my rental in a very quick and timely manner.

Rating:

5.0

When returning the truck the morning lady was cold. Even though they were arranging vehicles no good morning just”I send the receipt “. They also had a lemon quarter that my grandchildren were interested in. As we should inside doing this she came in “ I told you I would send the receipt “ even though she was not communicating with us the other 2 employees that we rented from where very nice. Hopefully when dealing with the other employee she will be better. I’ll chalk it up with maybe a bad day

Rating:

4.0

Return call text or e mails ... don't ignore the customer

Rating:

3.0

Just had back surgery. Needed help to take hitch off. Waited 20 min in the heat to get help with it.

Rating:

5.0

Quick and easy

Rating:

5.0

Service what great compared to other locations in Barrie my go to place from Now on !!

Rating:

3.0

I understand we are all busy but when you own a business you should be in on time. I had people helping me and because the office opened late and i was late getting to my location I lost helpers

Rating:

5.0

Very good customer service

Rating:

1.0

The lock wouldn't open and it wasted so much time getting it to work. Spent almost three hours trying to get the van from the company. Slow service as well. I still haven

Rating:

5.0

Very friendly and supportive owner, great customer service

Rating:

5.0

Lady at the front desk was awesome fast it was great.

Rating:

3.0

Simple lot for drop off. I arrived after hours so there was no personnel. I was over charged for going over the mileage for my trip even though U-haul promised to give me double the mileage due to the reservation discrepancy. I was supposed to get 200km for the trip, but I was forced to pay additional for traveling just over 100km.

Rating:

3.0

make it clear when ordering a one way rental the drop off location may not be the closest u-haul location .

Rating:

2.0

Very frustrating an order say 4hr rental and no info on how to access the truck, also billing showed the truck being picked up at Essa rooad and returned in Tiny Twnship. As it was a holiday the day before and we’d scheduled to pick up at 7am we couldn’t get hold of anyone. I actually booked for 24hrs 2way trip. Pick up at 7am. I called 3 times and was told twice the order said 4 hrs so the Second Lady corrected it. I called back to ask a question and was told the order said 24hrs return, pick up 7am! but that wasn’t the order summary I received! Not good experience compared to my last rental from U-Haul. I will use them again and hope it goes better.

Rating:

5.0

Excellent staff very friendly and helpful

Rating:

4.0

I requested a U-Haul, but the location I chose didn’t have the equipment available, so they gave me a location farther away.

Rating:

5.0

Everything was easy to organize and the service was excellent. Very happy with the movers, the wonderful lady who got us all checked out, and the truck was very clean and well maintained.

Rating:

5.0

Lady was amazing very pleasant and helpful

Rating:

5.0

great customer service

Rating:

4.0

We left more gas in it than when we rented it…no credit for that. Cost to rent very expensive add to that gas.Hopecwe dint gave to rent again anytime soon

Rating:

3.0

The process was really easy however the truck I rented smelled heavily of cigarette smoke. This might not be so bad for people who smoke but I’m not a smoker and the smell was awful

Rating:

3.0

Charged and extra five for some safe fee.

Rating:

5.0

Great help answering questions and with the truck pick up

Rating:

2.0

Online check in is nothing for this location to rent trailer. I was charged for cleaning fee last time.

Rating:

5.0

Felt like my business was appreciated. Staff very personable and polite. Would use again for sure.

Rating:

5.0

Improve your parking for customers leaving their vehicles

Rating:

4.0

Trailers lights did not work. Friend had to repair. App was not working so I could not check in after hours so pls be happy with my Xtra 20 for no good reason The staff at this location is great. I'd recommend based on that only. Really not happy that the trailer was not working properly

Rating:

4.0

Try to improve the software properties in a way that it becomes more user friendly because I was stuck at it a few times. Give a demo to the customers as how to use it by creating a video and sending them the link, so that they can use it (for first timers)

Rating:

5.0

Exceptionally friendly and accommodating! I would highly recommend them!!

Rating:

3.0

Better parking spaces for customers to leave their cars while renting vehicles.

Rating:

5.0

It’s the best Uhaul rental location in Barrie!

Rating:

5.0

Always able to accommodate our needs!

Rating:

5.0

Amazing customer service and quality rentals

Rating:

5.0

Great friendly experience. Very seamless

Rating:

5.0

Customer Service was very positive, professional and friendly!

Rating:

5.0

The staff were fantastic and really professional. Makes customers feel special and important. Only place I'll go for rentals in Barrie.

Rating:

5.0

Staff very friendly and helpful.

Rating:

5.0

Equipment is always ready when I arrive. A very well run uhaul location.

Rating:

3.0

We were charged miles instead of km. We weren't expecting that. To go 48 km total it cost over 100$ plus gas. Seems like alot. We only had it a few hours. Why they advertise $19.95 rental is very misleading. If you need a truck make sure you are informed.

Rating:

4.0

Everything was great! The customer service was excellent as well.

Rating:

3.0

The truck needs front end work. It wandered a great deal. Fortunately I wasn't going far. Also I never received a final bill.

Rating:

5.0

Staff is amazing. They work hard. Amazing service and hospitality.

Rating:

1.0

The man responsible for assigning a trailer to me was very rude. He needs to be fired. Very customer service.

Rating:

4.0

A little hard to upload photos etc. but over all it was busy packed with people picking up and dropping off but the fleet they have is huge and the one I got was clean easy to drive and easy to drop off!!!!

Rating:

5.0

First time renting a trailer and from this location due to availability. The online experience is very good and would recommend, as I was a late pickup notifications and communication via text was excellent. Needed an adapter which U-Haul had on site for purchase and personal guidance on hook up was appreciated. All in all a very good experience.

Rating:

3.0

Please let customers know that if the gas is not replaced by ourselves the cost to fill it by U Haul is triple the cost.

Rating:

1.0

Said the truck had 1/2 tank when I pick up whem had 3/8 and charge me 30$ for fuel when I brought. Back the truck with same amount of fuel

Rating:

5.0

The staff was very friendly. Everything was done quickly. This was actually the best location I’ve ever been to.

Rating:

5.0

Fantastic customer service every time I go. Always courteous and willing to work with you if something unexpected happens.

Rating:

1.0

Returned the equipment before 6pm drop off, in same condition I had dropped it off, I got an email saying I got charged $10 extra for cleaning fee and $20 for late drop off. I don’t have time to dispute the charges but definitely won’t be going back to this location.

Rating:

3.0

I have had good experiences with this location the front end staff has been great over all… however there is an older individual who works there at times helping in the yard. He is generally hostile and rude to deal with and is a black eye on this otherwise great business. I will be going to another location for my next rental as it’s not worth dealing with a petty individual for a 30 dollar rental.