Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)

2,570 reviews

484 Essa Rd   Barrie, ON L4N9E5

(705) 728-6170

Office Hours

  • Mon: 9 am - 4 pm
  • Tue: 9 am - 12 pm
  • Wed-Fri: 9 am - 4 pm
  • Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 8/4/2025: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(705) 728-6170

484 Essa Rd
Barrie, ON L4N9E5

Services at this Location:

Office Hours

  • Mon: 9 am - 4 pm
  • Tue: 9 am - 12 pm
  • Wed-Fri: 9 am - 4 pm
  • Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 8/4/2025: 9:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CARLOS C 
Rating:
5.0

Customer did not leave a comment.

LUCIANO G 
Rating:
5.0

Customer did not leave a comment.

JEREMY H 
Rating:
4.0

Customer did not leave a comment.

PETER M 
Rating:
3.0

All rentals should be ready to check in using app, I have to wait in a line for almost 45 minutes for the process which can be done easily through the app.

KARANJEET S 
Rating:
4.0

Customer did not leave a comment.

LUJZA O 
Rating:
4.0

The lady attended us are very friendly and helpful. Drop off was no-contact, and easy to find return box. Inside the van was clean enough but windshield was a bit dirty with bags already from the rented time. We didn't leave any stain or the garbage left on it, but cleaning fee $25 was charged. Maybe because we left blankets messy. Over all, my experience was Above Average!!

MAIKO M 
Rating:
5.0

This was one of the best equipment pickup experiences I've had with your company. That wonderful girl at the front desk is simply amazing! She filled me with positivity for the whole day!

Alex P 
Rating:
5.0

Customer did not leave a comment.

JEREMY H 
Rating:
5.0

Customer did not leave a comment.

COLLIN J 
Rating:
5.0

Customer did not leave a comment.

JEREMY H 
Rating:
3.0

Lack of trailer tongue jack makes it difficult for senior to lift off when disconnecting.

Thomas L 
Rating:
5.0

Excellent truck,great customer service and the a.c. was really cold,perfect in the 30+ Celsius Temps.

MICHAEL B 
Rating:
5.0

Whimsical Emporium Uhaul is the best Uhaul location I have ever worked with. Their team is second to none and they are fun. Thank you for always making sure I have a clean well running truck. You guys have never canceled on me and I am grateful indeed.

MICHAEL W 
Rating:
5.0

The staff was very professional, organized and knowledgeable. The pickup location is in a great location with easy access and I was in and out with my rental in a very quick and timely manner.

JEREMY H 
Rating:
5.0

Customer did not leave a comment.

MARTIN H 
Rating:
5.0

When returning the truck the morning lady was cold. Even though they were arranging vehicles no good morning just”I send the receipt “. They also had a lemon quarter that my grandchildren were interested in. As we should inside doing this she came in “ I told you I would send the receipt “ even though she was not communicating with us the other 2 employees that we rented from where very nice. Hopefully when dealing with the other employee she will be better. I’ll chalk it up with maybe a bad day

ROSE G 
Rating:
4.0

Return call text or e mails ... don't ignore the customer

James B 
Rating:
3.0

Just had back surgery. Needed help to take hitch off. Waited 20 min in the heat to get help with it.

ROGER P 
Rating:
5.0

Customer did not leave a comment.

JEREMY H 
Rating:
5.0

Quick and easy

DARREN E 
Rating:
5.0

Service what great compared to other locations in Barrie my go to place from Now on !!

STEVEN S 
Rating:
3.0

I understand we are all busy but when you own a business you should be in on time. I had people helping me and because the office opened late and i was late getting to my location I lost helpers

HEATHER T 
Rating:
5.0

Customer did not leave a comment.

Cathy B 
Rating:
5.0

Very good customer service

Remmert C 
Rating:
5.0

Customer did not leave a comment.

BRIAN H 
Rating:
1.0

The lock wouldn't open and it wasted so much time getting it to work. Spent almost three hours trying to get the van from the company. Slow service as well. I still haven

Aston W 
Rating:
3.0

Customer did not leave a comment.

DON R 
Rating:
5.0

Very friendly and supportive owner, great customer service

Remmert C 
Rating:
5.0

Customer did not leave a comment.

CORINNE M 
Rating:
5.0

Lady at the front desk was awesome fast it was great.

WENDY L 
Rating:
3.0

Simple lot for drop off. I arrived after hours so there was no personnel. I was over charged for going over the mileage for my trip even though U-haul promised to give me double the mileage due to the reservation discrepancy. I was supposed to get 200km for the trip, but I was forced to pay additional for traveling just over 100km.

CHRISTOPHER-ADRI A 
Rating:
3.0

make it clear when ordering a one way rental the drop off location may not be the closest u-haul location .

PETER L 
Rating:
2.0

Very frustrating an order say 4hr rental and no info on how to access the truck, also billing showed the truck being picked up at Essa rooad and returned in Tiny Twnship. As it was a holiday the day before and we’d scheduled to pick up at 7am we couldn’t get hold of anyone. I actually booked for 24hrs 2way trip. Pick up at 7am. I called 3 times and was told twice the order said 4 hrs so the Second Lady corrected it. I called back to ask a question and was told the order said 24hrs return, pick up 7am! but that wasn’t the order summary I received! Not good experience compared to my last rental from U-Haul. I will use them again and hope it goes better.

KYLE J 
Rating:
5.0

Customer did not leave a comment.

Collin J 
Rating:
3.0

Customer did not leave a comment.

Karl G 
Rating:
5.0

Excellent staff very friendly and helpful

DOMENICO M 
Rating:
4.0

I requested a U-Haul, but the location I chose didn’t have the equipment available, so they gave me a location farther away.

Michael C 
Rating:
5.0

Everything was easy to organize and the service was excellent. Very happy with the movers, the wonderful lady who got us all checked out, and the truck was very clean and well maintained.

AMANDA H 
Rating:
5.0

Lady was amazing very pleasant and helpful

LAURA C 
Rating:
4.0

Customer did not leave a comment.

Natalia D 
Rating:
4.0

Customer did not leave a comment.

JEFFREY L 
Rating:
5.0

great customer service

FAUSTO D 
Rating:
4.0

We left more gas in it than when we rented it…no credit for that. Cost to rent very expensive add to that gas.Hopecwe dint gave to rent again anytime soon

LYNDA M 
Rating:
5.0

Customer did not leave a comment.

PAULO G 
Rating:
3.0

The process was really easy however the truck I rented smelled heavily of cigarette smoke. This might not be so bad for people who smoke but I’m not a smoker and the smell was awful

ASHLEY R 
Rating:
5.0

Customer did not leave a comment.

MONICA-MARGARITA S 
Rating:
3.0

Charged and extra five for some safe fee.

William B 
Rating:
5.0

Great help answering questions and with the truck pick up

JOSE M 
Rating:
5.0

Customer did not leave a comment.

CALVIN S 
Rating:
2.0

Online check in is nothing for this location to rent trailer. I was charged for cleaning fee last time.

Lai Y 
Rating:
5.0

Felt like my business was appreciated. Staff very personable and polite. Would use again for sure.

John J 
Rating:
5.0

Improve your parking for customers leaving their vehicles

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K 
Rating:
4.0

Trailers lights did not work. Friend had to repair. App was not working so I could not check in after hours so pls be happy with my Xtra 20 for no good reason The staff at this location is great. I'd recommend based on that only. Really not happy that the trailer was not working properly

WILLIAM V 
Rating:
5.0

Customer did not leave a comment.

J C 
Rating:
4.0

Try to improve the software properties in a way that it becomes more user friendly because I was stuck at it a few times. Give a demo to the customers as how to use it by creating a video and sending them the link, so that they can use it (for first timers)

Prashant V 
Rating:
5.0

Exceptionally friendly and accommodating! I would highly recommend them!!

Mike H 
Rating:
5.0

Customer did not leave a comment.

Collin J 
Rating:
5.0

Customer did not leave a comment.

DONNA B 
Rating:
3.0

Better parking spaces for customers to leave their cars while renting vehicles.

Walter C 
Rating:
5.0

Customer did not leave a comment.

Spencer M 
Rating:
5.0

It’s the best Uhaul rental location in Barrie!

KAREN C 
Rating:
5.0

Always able to accommodate our needs!

Collin J 
Rating:
5.0

Amazing customer service and quality rentals

Charlena E 
Rating:
4.0

Customer did not leave a comment.

GLEN B 
Rating:
5.0

Great friendly experience. Very seamless

DARREN B 
Rating:
5.0

Customer Service was very positive, professional and friendly!

Elroy B 
Rating:
5.0

The staff were fantastic and really professional. Makes customers feel special and important. Only place I'll go for rentals in Barrie.

roger m 
Rating:
5.0

Staff very friendly and helpful.

June H 
Rating:
5.0

Equipment is always ready when I arrive. A very well run uhaul location.

ALROY B 
Rating:
3.0

We were charged miles instead of km. We weren't expecting that. To go 48 km total it cost over 100$ plus gas. Seems like alot. We only had it a few hours. Why they advertise $19.95 rental is very misleading. If you need a truck make sure you are informed.

GRANT H 
Rating:
4.0

Everything was great! The customer service was excellent as well.

Rochelle L 
Rating:
3.0

The truck needs front end work. It wandered a great deal. Fortunately I wasn't going far. Also I never received a final bill.

JOHN G 
Rating:
5.0

Staff is amazing. They work hard. Amazing service and hospitality.

NIKUNJKUMAR P 
Rating:
1.0

The man responsible for assigning a trailer to me was very rude. He needs to be fired. Very customer service.

EMMANUEL D 
Rating:
4.0

A little hard to upload photos etc. but over all it was busy packed with people picking up and dropping off but the fleet they have is huge and the one I got was clean easy to drive and easy to drop off!!!!

KAREN M 
Rating:
5.0

First time renting a trailer and from this location due to availability. The online experience is very good and would recommend, as I was a late pickup notifications and communication via text was excellent. Needed an adapter which U-Haul had on site for purchase and personal guidance on hook up was appreciated. All in all a very good experience.

Brian M 
Rating:
3.0

Please let customers know that if the gas is not replaced by ourselves the cost to fill it by U Haul is triple the cost.

Catherine S 
Rating:
1.0

Said the truck had 1/2 tank when I pick up whem had 3/8 and charge me 30$ for fuel when I brought. Back the truck with same amount of fuel

Simon L 
Rating:
5.0

Customer did not leave a comment.

Wallace R 
Rating:
5.0

Customer did not leave a comment.

Luanne M 
Rating:
4.0

Customer did not leave a comment.

CALVIN L 
Rating:
5.0

Customer did not leave a comment.

ARASH M 
Rating:
5.0

Customer did not leave a comment.

Collin J 
Rating:
5.0

The staff was very friendly. Everything was done quickly. This was actually the best location I’ve ever been to.

Patricia L 
Rating:
5.0

Customer did not leave a comment.

SUZANNE T 
Rating:
5.0

Customer did not leave a comment.

SHANNON C 
Rating:
5.0

Fantastic customer service every time I go. Always courteous and willing to work with you if something unexpected happens.

MICHAEL W 
Rating:
1.0

Returned the equipment before 6pm drop off, in same condition I had dropped it off, I got an email saying I got charged $10 extra for cleaning fee and $20 for late drop off. I don’t have time to dispute the charges but definitely won’t be going back to this location.

NIMA D 
Rating:
3.0

I have had good experiences with this location the front end staff has been great over all… however there is an older individual who works there at times helping in the yard. He is generally hostile and rude to deal with and is a black eye on this otherwise great business. I will be going to another location for my next rental as it’s not worth dealing with a petty individual for a 30 dollar rental.

SHAWN B 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M 
Rating:
5.0

Excellent service! The team was incredibly friendly and professional. Truly a pleasure to deal with.

ALEXEY D 
Rating:
5.0

Customer did not leave a comment.

Evan P 
Rating:
4.0

Customer did not leave a comment.

THOMAS N 
Rating:
5.0

between the truck rental and the miving help uhaul made all very easy and a smooth move.

KERRY R 
Rating:
5.0

It has been a pleasure going into this u-haul over the last 4 years or so ive rented trucks and trailers and never had s problem..i 100 percent recommend this location

CHRISTOPHER C 
Rating:
5.0

There was a young fellow very fair to deal with.

KULWINDER M 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

BRIAN M 
No reviews have been submitted for this location.
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