Lady at the front desk was awesome fast it was great.
WENDY L
Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simple lot for drop off. I arrived after hours so there was no personnel. I was over charged for going over the mileage for my trip even though U-haul promised to give me double the mileage due to the reservation discrepancy. I was supposed to get 200km for the trip, but I was forced to pay additional for traveling just over 100km.
CHRISTOPHER-ADRI Amake it clear when ordering a one way rental the drop off location may not be the closest u-haul location .
PETER LVery frustrating an order say 4hr rental and no info on how to access the truck, also billing showed the truck being picked up at Essa rooad and returned in Tiny Twnship. As it was a holiday the day before and we’d scheduled to pick up at 7am we couldn’t get hold of anyone. I actually booked for 24hrs 2way trip. Pick up at 7am. I called 3 times and was told twice the order said 4 hrs so the Second Lady corrected it. I called back to ask a question and was told the order said 24hrs return, pick up 7am! but that wasn’t the order summary I received! Not good experience compared to my last rental from U-Haul. I will use them again and hope it goes better.
KYLE JExcellent staff very friendly and helpful
DOMENICO MI requested a U-Haul, but the location I chose didn’t have the equipment available, so they gave me a location farther away.
Michael CEverything was easy to organize and the service was excellent. Very happy with the movers, the wonderful lady who got us all checked out, and the truck was very clean and well maintained.
AMANDA HLady was amazing very pleasant and helpful
LAURA Cgreat customer service
FAUSTO DWe left more gas in it than when we rented it…no credit for that. Cost to rent very expensive add to that gas.Hopecwe dint gave to rent again anytime soon
LYNDA MThe process was really easy however the truck I rented smelled heavily of cigarette smoke. This might not be so bad for people who smoke but I’m not a smoker and the smell was awful
ASHLEY RCharged and extra five for some safe fee.
William BGreat help answering questions and with the truck pick up
JOSE MOnline check in is nothing for this location to rent trailer. I was charged for cleaning fee last time.
Lai YFelt like my business was appreciated. Staff very personable and polite. Would use again for sure.
John JImprove your parking for customers leaving their vehicles
DANIEL CTrailers lights did not work. Friend had to repair. App was not working so I could not check in after hours so pls be happy with my Xtra 20 for no good reason The staff at this location is great. I'd recommend based on that only. Really not happy that the trailer was not working properly
WILLIAM VTry to improve the software properties in a way that it becomes more user friendly because I was stuck at it a few times. Give a demo to the customers as how to use it by creating a video and sending them the link, so that they can use it (for first timers)
Prashant VExceptionally friendly and accommodating! I would highly recommend them!!
Mike HBetter parking spaces for customers to leave their cars while renting vehicles.
Walter CIt’s the best Uhaul rental location in Barrie!
KAREN CAlways able to accommodate our needs!
Collin JAmazing customer service and quality rentals
Charlena EGreat friendly experience. Very seamless
DARREN BCustomer Service was very positive, professional and friendly!
Elroy BThe staff were fantastic and really professional. Makes customers feel special and important. Only place I'll go for rentals in Barrie.
roger mStaff very friendly and helpful.
June HEquipment is always ready when I arrive. A very well run uhaul location.
ALROY BWe were charged miles instead of km. We weren't expecting that. To go 48 km total it cost over 100$ plus gas. Seems like alot. We only had it a few hours. Why they advertise $19.95 rental is very misleading. If you need a truck make sure you are informed.
GRANT HEverything was great! The customer service was excellent as well.
Rochelle LThe truck needs front end work. It wandered a great deal. Fortunately I wasn't going far. Also I never received a final bill.
JOHN GStaff is amazing. They work hard. Amazing service and hospitality.
NIKUNJKUMAR PThe man responsible for assigning a trailer to me was very rude. He needs to be fired. Very customer service.
EMMANUEL DA little hard to upload photos etc. but over all it was busy packed with people picking up and dropping off but the fleet they have is huge and the one I got was clean easy to drive and easy to drop off!!!!
KAREN MFirst time renting a trailer and from this location due to availability. The online experience is very good and would recommend, as I was a late pickup notifications and communication via text was excellent. Needed an adapter which U-Haul had on site for purchase and personal guidance on hook up was appreciated. All in all a very good experience.
Brian MPlease let customers know that if the gas is not replaced by ourselves the cost to fill it by U Haul is triple the cost.
Catherine SSaid the truck had 1/2 tank when I pick up whem had 3/8 and charge me 30$ for fuel when I brought. Back the truck with same amount of fuel
Simon LThe staff was very friendly. Everything was done quickly. This was actually the best location I’ve ever been to.
Patricia LFantastic customer service every time I go. Always courteous and willing to work with you if something unexpected happens.
MICHAEL WReturned the equipment before 6pm drop off, in same condition I had dropped it off, I got an email saying I got charged $10 extra for cleaning fee and $20 for late drop off. I don’t have time to dispute the charges but definitely won’t be going back to this location.
NIMA DI have had good experiences with this location the front end staff has been great over all… however there is an older individual who works there at times helping in the yard. He is generally hostile and rude to deal with and is a black eye on this otherwise great business. I will be going to another location for my next rental as it’s not worth dealing with a petty individual for a 30 dollar rental.
SHAWN BExcellent service! The team was incredibly friendly and professional. Truly a pleasure to deal with.
ALEXEY Dbetween the truck rental and the miving help uhaul made all very easy and a smooth move.
KERRY RIt has been a pleasure going into this u-haul over the last 4 years or so ive rented trucks and trailers and never had s problem..i 100 percent recommend this location
CHRISTOPHER CThere was a young fellow very fair to deal with.
KULWINDER MContract # 70247322 Again the staff at this location did nothing to help speed up my check out. I was there over 40 min waiting with no assistance. The yard man advised me that I would be charged $25 because I didn't sweep out the truck. I told him that the truck was very dirty when I got it and that I did the best I could with my house broom. He said that I never swept out the truck and that I would be charged anyway. I spoke to the lady in the office and she said I would not be charge the $25. Never the less I got a bill for $28.25. I have tried to contact this location several times but they don't answer the phone.
Gary CThe yard man was wandering around wearing an flowery shirt, shorts and sandals. He pasted by me three times without saying a word. I later found ot he was the yard man that was supposed to check my equipment. I had to wait over 40 min to get assistance. The lady workingthere was not much help either
Gary CInform them that the service they pre-bought is unavailable more than one day before pick-up.
MICHAEL EVery friendly helpful people working there. Easy service and drop off
Kathy WTop notch operation, great staff and well maintained equipment!
JUSTIN PIt was excellent customer service and location
Ghassan Balso forgot to mention that the moving blankets we ordered and we’re billed for— we are currently disputing this charge— were never provided.
Daniela CAkin to the Ontario Lic. Plates delaminating . The laminate on the VIRGINIA(?), trailer plate has peeled away. Rendering the plate unreadable. I indicated this upon returning the trailer to the Agent. I cautioned that Law Enforcement's attention could be drawn to the effect that the plate was unreadable. And that could result in a citation.
LEO RGreat customer service. Great selection. Great price.
MICHAEL WThis location is completely the best place to work for my business
ALVARO IHorrible experience.
JEFFREY GThe truck needed servicing. Temperature light came on followed by check engine light. Steering was also a bit loose.
Francesco PThis site is well maintained and spacious. Very nice and clean.
Lorne SSubject: Overcharged After Vehicle Return – Urgent Resolution Needed Dear U-Haul Customer Service, I am writing to express my deep concern and frustration regarding an overcharge on my recent rental. After returning the vehicle, I was provided with a final receipt totaling CAD 313, yet my account was charged CAD 512. This is an unexplained discrepancy of nearly CAD 200. I have attempted to get clarification and a refund, but unfortunately, no one has been able or willing to assist me. The lack of transparency and unresponsiveness from your customer service team has been extremely disappointing and unacceptable. I am requesting an immediate review of this charge and a prompt refund of the overbilled amount. Please consider this a formal complaint and kindly treat it with urgency. Sincerely, Evans Amoateng 416-666-7628
EVANS AWhere I ended up dropping off the truck was not where I wanted to drop it off. I had to drive about 10 extra KM out of my way to drop the truck off. Even though the website said they were open there was no one at that location and because I did a cash deposit I needed to go to the other location so I can get my deposit back This is the second time I had a problem with a U-Haul place I rent from not being open when it says it is supposed to be open The last two times I rented from U-HAUL have not been a good experience. I have used U-HAUL about 4 times in the last 4 years. I will not ever use them again. The drop off review is only for where I actually left the truck. They were great, everything else sucked.
JASON IWell run location. Vehicle has always been ready for me. It is my preferred location to work with.
RICHARD GI have used U-HAUL more than once. My experience from start to finish has been 5***** every time. From explaining the process to any questions I had. Office personnel were excellent. My movers were amazing! Very polite young men. Great experience overall. Thank you for being a great company and allowing me to get moved in without any issues. Thank you! Adriana
Adriana MI was very surprised by how well this location looked after the equipment, safety checks, and their customers. I have been renting trailers for years and this is the first time I dealt with proper sales and service help. Thank you
RACHEL Fsomebody should be there to attend the customers , i had to wieght 1 hr before i got attended.
MASROOR KThe staff there were the best part - funny, helpful, and efficient.
COLIN B