Customer Reviews for Whippoorwill Antique Mall
(U-Haul Neighborhood Dealer)

163 reviews

107 W Trefz Dr   Marshall, IL 62441

(217) 826-6141

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(217) 826-6141

107 W Trefz Dr
Marshall, IL 62441

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

chad S. 
Rating:
4.0

Customer did not leave a comment.

Andrea L. 
Rating:
5.0

I was lead to believe that the 6x12 enclosed utility trailer had floor mounted tie-downs that would support a full size HD motorcycle, upon arrival and trailer inspection there were no frame/floor tie-downs and ended up having to rent an open utility trailer since I did not want my bike or your equipment damage with inadequate tie-down loops on the side being utilized.

Bill D. 
Rating:
5.0

Have trucks in the town where we live. Have the size truck we reserved. Allow enough miles to maje the trip.

Stella C. 
Rating:
5.0

Have more uhaul trucks available at closer locations.

Roxanna W. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Kellie R. 
Rating:
1.0

Customer did not leave a comment.

eli K. 
Rating:
5.0

Customer did not leave a comment.

VERLON W. 
Rating:
5.0

Customer did not leave a comment.

TAD W. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA J. 
Rating:
5.0

Customer did not leave a comment.

Abraham P. 
Rating:
5.0

Customer did not leave a comment.

alex M. 
Rating:
4.0

You need to add jacks to your trailers. There is no way 1 person can hook up to these trailers. It's a joke. 2nd time I have rented a trailer with no jack and it will be the last.

ALAN H. 
Rating:
5.0

Fix the side mirrors as they were cracked

Travis M. 
Rating:
5.0

Put Radial tires on that trailer. Those old bias belted feel every crack in the road

robert G. 
Rating:
5.0

Customer did not leave a comment.

THOMASRAY B. 
Rating:
5.0

easy drop off

Kurt O. 
Rating:
5.0

Customer did not leave a comment.

BRANDY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Didn't like driving 30 miles to get trailer when there was a U-Haul 1/2 mile from my house but they had no trailers or trucks. Gave me a extra day but didn't need it

ted V. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Need to hire some younger people to work this location. I should not be told that I have to detail the rear of the box truck in order to not be charged.

Chris W. 
Rating:
5.0

Everything was in order and friendly staff to work with!

DONNA P. 
Rating:
5.0

Customer did not leave a comment.

Tamela R. 
Rating:
5.0

The door latch has a worn flat spot on it making it very hard to pull up to raise the door. The door latch needs replaced ASAP.

KURT O. 
Rating:
5.0

The lady at the counter was very friendly and very helpful The trailer I got was not designed very well. It wasnt even tall enough to stand up I. That was frustrating. Also the 55 mph speed limit on those things is the worst design for people trying to travel across the country. A 16 hour drive turned into a 20 hr drive because I had to go 55 in a 75mph road. Design better trailers.

marlayna R. 
Rating:
5.0

I had to drive well over an hour to pick up truck. As the place was very nice and helpful I did not appreciate the hours worth of gas at my expence.

Diane C. 
Rating:
5.0

Customer did not leave a comment.

Curtis K. 
Rating:
5.0

Customer did not leave a comment.

linda S. 
Rating:
1.0

I have rented UHAULS several times over the years but over 30 minutes to check out a trailer is ridiculous. The new system is a joke. Why do they need my DL on their phones? Then the lady wanted to argue with me over a one way trip and paying extra money when the gal I talked to Thursday to confirm told me I was picking up in one location and dropping in another location (14 miles apart). Then the card issue was ridiculous also, charging a $60 deposit because it is a debit card. Then she wanted to argue with me over how it was hooked up. I pull a 8*16 trailer everyday and know how it needs to be hooked to MY vehicle. You can only twist chains so much before when you turn they are too tight and break or tear up my vehicle or your trailer which I would have been charged for. I left my light adapter on my trailer at home all my fault, but then wants to tell me I may not be able to pull out because I don't have lights, which I do get but seriously. My truck lights are more than visible and you can see them its a 5*8 on a full size truck, I'm only going up the road. I know people need to learn at some point but these ladies need ALOT more training or you need to move it to another location with a company who has more computer/trailer skills. I will never go back to that location. I would rather drive 25 miles to another location to get a trailer. Thank you.

Amy H. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

My return procedure was handled very well. Would highly recommend.

dennis R. 
Rating:
4.0

Customer did not leave a comment.

Mara H. 
Rating:
5.0

Customer did not leave a comment.

Jeanne S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Mary who helped us was excellent. She called me ahead of pick up to tell me she'd started the truck and cleaned off the snow. She was very nice and helpful.

janet M. 
Rating:
4.0

Customer did not leave a comment.

GREG T. 
Rating:
5.0

Customer did not leave a comment.

mondrell S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Edward E. 
Rating:
5.0

Staff was very helpful and friendly.

Marsha S. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Stay great and friendly!

Mark D. 
Rating:
2.0

The trailer was dirty and leaked needs to be maintained better at location

sharon M. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

The smaller truck was difficult to get into in the front as there were no running boards. Might be difficult for disabled or handicapped person to get in and out of front of vehicle. Some more handicapped might find back hard to get in and out of back. I have rhuematoid arthritis and I could do it, but it was difficult at times and I was sore the next day. Truck was clean and otherwise no problems at all.

George M. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

This was a great location to pick up. They were very helpful, and there is so much fun stuff to look at in the store

Daniel D. 
Rating:
3.0

Customer did not leave a comment.

Shaun T. 
Rating:
5.0

Customer did not leave a comment.

katie C. 
Rating:
5.0

Customer did not leave a comment.

BRYAN L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Nothing. Renters of the u haul extremely nice

deborah J. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Boyd D. 
Rating:
5.0

Customer did not leave a comment.

matt W. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

roger R. 
Rating:
4.0

Customer did not leave a comment.

kathy K. 
Rating:
3.0

Original agreement was to pick up in Paris. Marshall location was easily accessible (although not accurate on GPS) but was not to our original contract. Truck was probably considered technically 'clean' but the interior could have been actually cleaned to make a better experience. Lucky I suppose for your company that often we aren't in them long enough to care. When the picture function was not working through the web site, on-line support was not helpful.

Curtis W. 
Rating:
5.0

Trailer is the worse I've rented old and fenders not sturdy, marker lights out, ratcheting is rusted.

mitchell L. 
Rating:
1.0

I will Never be using uhaul again had a really bad experience and i was told it wasnt dropped off at the right location when it totally was it was on my contract as well.

Joshua T. 
Rating:
3.0

Customer did not leave a comment.

gerald P. 
Rating:
4.0

Customer did not leave a comment.

eric G. 
Rating:
5.0

staff is very friendly and helpful

mike S. 
Rating:
5.0

Customer did not leave a comment.

DARLENE K. 
Rating:
5.0

Customer did not leave a comment.

rosalee V. 
Rating:
4.0

It took us 2 hours to get our U-Haul. Then come to find out when we returned the trailer they gave us the wrong one

StACY P. 
Rating:
4.0

Customer did not leave a comment.

KATHY S. 
Rating:
5.0

Customer did not leave a comment.

jerry P. 
Rating:
5.0

Asked for furniture pads and non were available.

LINDA L. 
Rating:
5.0

Doesn't get any better than this!!!

Francis W. 
Rating:
2.0

The people that rented us the Uhaul did not understand their system and they charged the wrong card and then it took 4 days to get the money switched back. Truck was fine, the people were friendly, they just had no business working with the new technology.

Robert B. 
Rating:
5.0

Customer service was great. The local "neighborhood store" pride was evident at this location as well.

Dana R. 
Rating:
5.0

Make sure truck is in orginal location

Marian K. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
4.0

Customer did not leave a comment.

edward J. 
Rating:
5.0

Customer did not leave a comment.

Kenny F. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Lower cost

ROGER R. 
Rating:
3.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Return went very smoothly. Very Pleased!

scott W. 
Rating:
3.0

Grease jack stand

Cody K. 
Rating:
5.0

Not a thing the customer service was excellent and we were in and out no hassle and the equipment was clean no problems at all ...

joanne M. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Judy W. 
Rating:
3.0

I dropped off the vehicle Sunday afternoon and thought that the establishment was closed, so I dropped my keys and contract into the overnight box. about an hour later I received a phone call from a person who owns that establishment who was very distressed with me. She accused me that I had left the vehicle low on fuel according to contract and that there was damage to the vehicle. I told her there was no such thing, that I had left the correct amount of fuel. She double checked and saw that the fuel gauge was the correct level as stated in the contract and questioned me about its damage, but she didn't look at the tag in the middle of the brochure stating of this prior condition. I feel I had been falsely accused do to the reason they didn't thoroughly check the facts and so that is why I have given them low marks.

randy H. 
Rating:
4.0

Customer did not leave a comment.

phil S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

I HAD A LITTLE STICKER SHOCK ON THE $$$. BUT I USUALLY RENT AND RETURN TO SAME LOCATION NOT ONE TRIP.

steven R. 
Rating:
5.0

They were very friendly and extremely helpful. Overall process was very easy and quick.

Sean R. 
Rating:
3.0

I had to drive an hour to get a trailer. I hate the fact that I HAVE to drive to where the nearest place for me to rent a trailer or truck is, no matter how far that is! I don't blame the women at the antique shop for this, because they don't make the decisions. Then there are women and not a man to help get the trailer attached to my truck. REALLY!!! When I made a reservation, I didn't realize any of this!! I was Not happy at all!!! Again, I don't blame the individuals involved at all. I believe the company needs to re-evaluate some of this. I realize that I was in an out of the way place so to speak, but better customer service needs to be everywhere!!

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

The truck died as soon as I got it home. Had to wait an hour on hold for road side assistance(that NEVER picked up) I then had to us the movers phone while still on hold with road side to call another location Bc the one I rented from could not help. I then called Terra Haute location which instantly patched me directly thru to road side assistance. I was told 45 min ETA. They did not arrive for nearly 2 hours. Mind you I was paying movers by the hour so I had to pay for 3 extra hours of the movers($200) for them to sit around and wait Bc we were not sure if we should start loading. When I asked uhaul what to do about this they said "it's your decision if you want to start or not we cant guarantee he will be able to fix the truck that day "! So once road side finally arrived n replaced the battery, The movers started loading. This ended up costing me an extra $250(which is how much I was expecting to pay total! So $500 it cost me vs $250!! I'm very disappointed and extremely upset. I was moving with a four year old n myself across the country n couldn't afford any extra expenses! I had to pay extra for the sitter to watch my child bc we had to wait an overall of 3 hours for road side to answer n come. So a day that should of cost us $250 turned into nearly $600!!!!

amanda S. 
Rating:
4.0

Staff very friendly, very easy and quick to work with. Very pleasant experience all the way around. Will definitely used again.

wally W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top