Would give 0 stars if possible!! What just happened with this location was absolutely ridiculous and uncalled for! Uhaul Services HORRIBLE - Returned a truck a day early, was over-charged for an additional day outside of the return contract. Was also charged for a missing furniture item that was never supplied at time of pick-up. Customer Services HORRIBLE - When called to correct & dispute the charges, was told that he was leaving and couldn't handle the phone call at that time, and that he had to leave, despite it being in the middle of normal business hours. When attempting to call the following day, he complained about not wanting to open the contract on his computer. He continued to interrupt my while I was trying to explain the situation, very clearly could not be bothered with courtesy or manners. After several attempts to explain the situation and continuously getting cut-off, I asked politely to not be interrupted and he began to scream at me over the phone. Whoever works here needs to learn to do their jobs correctly and not scream at people over the phone. What. A. Joke. Called to dispute charges and get more information and was yelled at like a childKristan J.
Customer Reviews for Whites Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very polite and professional. I would recommend them to anyone and will use them in the future!! Thank you!!JOSEPHL B.
Customer did not leave a comment.Robert L.
Thank you for your time!!!!!! This was a terrific experience and I was very happy!!!!!!!!TRAVIS L.
The truck they gave me had one flat tire and the other five were low on air as were all four tires on the trailer. Driving that truck was extremely dangerous. we ended up having to start our long drive several hours late.RAYMONDGEORGE S.
Customer did not leave a comment.WILLIAMC C.
Customer did not leave a comment.Denise M.
Great guys !!Carl S.
Customer did not leave a comment.Michael D.
I didn't like the lack of hard copy receipts. Assuming everyone has a computer or smart phone may not be correct all the time. Having to use my credit card or not be able to rent equipment was a bit of an unpleasant surprise. Giving personal information in front of other customers made me uncomfortable. The people, the location and the equipment were great to deal with. The new no paper work system not so much. Paul BurnsPaul B.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.STEPHENFREDERICK H.
It was easy and simple to drop off.JENNIFER M G.
After hours easy drop off location.Allen B.
Customer did not leave a comment.Ahmad A.
Customer did not leave a comment.Edward A.
Service was efficient and quick. Would definitely rent there again!dan M.
Customer did not leave a comment.Richard L.
Thank youRobin B.
None, 5 of 5 stars!Kurt P.
Customer did not leave a comment.Kathy R.
Representative was friendly and knowledgeable.Peter C.
Great service, fast, friendly and they made the process smooth. Thank you.Tessa B.
Customer did not leave a comment.Kristina P.
Customer did not leave a comment.Donald L.
One of the tie-down points was not there, so I had to tie down my bike to the wooden points on the sidewalls. It pulled out and my bike was leaning on the side. Exchange in Florida was awesome. Also I still have not received my refund yet, as I turned the trailer in several days early!!MIKE K.
Will definitely use again if neededJoseph G.
Customer did not leave a comment.David P.
Check-in process was very quick and easy.MICHAEL H.
Customer did not leave a comment.Rachel T.
Great jobs and I will rent again soon thank you ðŸ˜ŠLyzette B.
The app for 24/7 pick up was awful! not user friendly at all! i was not able to make the photos bigger to see them clearly. I was not told we had to give out other peoples information! why did it need another persons phone number for us to rent a truck? we we supposed to pick up at a closer locaton (that was oopen!). Why could the truck not be where the website said it would be? not at all pleased with our renting experience! while i know this feedback isnt about the location, I think that U haul should know that their app sucks! my husband has said that we will not be renting form uhaul again.Edward M.
Customer did not leave a comment.Aaron H.
Sweep out the cargo area of the trucks. I was charged for fuel when I shouldn't have been and they wont refund the charge.Kayla S.
Knowledgeable and friendly staff. Very helpful loading and securing car on trailer.Gregory M.
Customer did not leave a comment.Benjamin B.
Customer did not leave a comment.Don M.
Great service, was in/out & on my way in less than 10 mins.John F.
It took me 45 minutes to access the vehicle. Directions not clear and concise. Had to call help desk several times.Jeff D.
There was a sign on the door due to the coronavirus no one was in the office, so I just dropped of the key in the key boxEdward C.
I called 5 times in order to get in contact with somebody that could actually help. Then I believe it was Michael the manager that finally helped me after one of his employees got me in touch with him so I appreciate that. But two Spanish women I got in contact with at the 800 number when I called at 3:06pm the day I rented once they put me on hold for 15 minutes the call somehow came off hold and I heard them complaining very aggressively about a customer that said they better fucking fix the problem or they were going to sue the companyâ€ and they started swearing and a bunch of other inappropriate work behavior and way to talk about customers I overheard. I don't care much about that... BUT they fucking hung up on me once they noticed I was still on the line. That's what pissed me off and is giving the bad rating. That is ridiculous that I got put on hold for 15 minutes for their ridiculous fucking gossip. Completely unacceptable after spending money at a business. I don't appreciate it whatsoever. Took me from 1:30pm till 4pm to actually get the trailer I needed because you guys were no help till I reached the one lady and Michael who helped me. So thank you to Michael and the lady he works with. But a big fuck you to the lady who hung up on medaniel W.
Customer did not leave a comment.Eileen S.
Customer did not leave a comment.oran T.
The person who â€œhandles the UHaulsâ€ was not in the office. The person behind the counter was very nice, and tried to be helpful, but was unsure of what to do. I had to wait for a phone call from the other person in order to complete the transactionDeborah M.
Only problem was there was no light plug cord extension to plug light into my suv. I had to go to tractor supply to buy one as the U-Haul dealer I rented the trailer from dis not have one of the trailer plug light extensionRobert R.
24/7 service very disorganized on the phone with U-Haul for an hour trying to get code for key. Location changed day before from Fulton to Oswego which was further away. Overall truck in good condition mattress and box spring wet after drive home. Overall not a good experience Used to a different type of service from U-Haulrebecca M.
Customer did not leave a comment.eunhak L.
The seats in the front of truck were dirty and the cupholders were stickyRachel B.
Customer did not leave a comment.tracy M.