Customer Reviews for Widrick Truck and Diesel
(U-Haul Neighborhood Dealer)

161 reviews

10809 St Rte 26   Carthage, NY 13619

(315) 493-1117

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 493-1117

10809 St Rte 26
Carthage, NY 13619

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Candy V. 
Rating:
5.0

Lower your cost

DAVID D. 
Rating:
5.0

Everything went well

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

spinson O. 
Rating:
5.0

Customer did not leave a comment.

JERRY A. 
Rating:
4.0

Customer did not leave a comment.

EMMANUEL N. 
Rating:
5.0

Customer did not leave a comment.

josh T. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Widrick Motor has a crack team of wonderful people (especially Joel Widrick, Owner) who are pleasant, helpful and will make sure that when you leave on your trip you are safe and secure and well set up!! Thank you, Joel!!!

James S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

Kelly V. 
Rating:
5.0

Customer did not leave a comment.

Laurie T. 
Rating:
5.0

Best place. Office was so clean & nicely decorated. People were soooo nice!!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
2.0

Someone should come out and hook up the trailer to my vehicle.

BRIAN B. 
Rating:
5.0

Heather was outstanding with her customer service.

TANYA L. 
Rating:
5.0

Customer did not leave a comment.

debra B. 
Rating:
5.0

Customer did not leave a comment.

RAMONAM S. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

None

Gabriel I. 
Rating:
4.0

Took another 45 minutes to return the vehicle.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
3.0

Cotton candy machine

shawn N. 
Rating:
1.0

i was tolled i was getting a car dolly and ended up paying 80 dollars for a car hauler trailer because the person had no clue what she was doing and i had to repeat myself multiple times and she still messed it up

BLAINE H. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
1.0

Company needs to ease up on it's gas in the tank policy. There are plenty of more important things in life than how much gas is left in the tank at the end of a trip. The last thing a person wants to do after a move that includes hauling a load of stuff big enough you need a truck is go to the gas station and refuel. If it's that important just roll it into the rental price. If I can avoid it I'll never rent a uHaul again.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
3.0

Fortunately, called drop off location day before the move. They were no longer associated with UHaul. Had to wait forever on hold to find a new drop off location. UHaul was not even aware this was no longer a drop off location. Will NOT use UHaul or ever recommend it.

Anne W. 
Rating:
1.0

Firstly, the rental was called in all the additional information was called in and when the driver got there, none of it was on file. The driver had to wait an additional 45 minutes! Paperwork and additional typing when it was already done. They didn't call to tell me that the locations had changed and I was charged extra mileage, which I wasn't planning on paying, which I think is wrong! It was only supposed to be from Lowville and not from Carthage to begin with. I'm not very happy. I went on line and changed my name and told the girl my last name and it never showed up on the invoice. But you got my email correct to send me the invoice!

Carla B. 
Rating:
5.0

Customer did not leave a comment.

Kristen N. 
Rating:
5.0

The power steering went and the transmission keep slipping so we had to drive for 4 hrs with no power steering and couldn't drive over 50mph not very happy at all we should get out money back for this uhaul

shasta O. 
Rating:
5.0

Everyone here was very friendly and professional, very quick and easy getting in and out

Samuel A. 
Rating:
4.0

very friendly staff especially when dropping off only 10 minutes before closing

Thomas R. 
Rating:
2.0

Again not arranged location for drop off. There was no where on premises with address visible.

Karen T. 
Rating:
5.0

Nothing! The girl who assisted me with the trailer was amazing and absolutely beautiful!!

Eric R. 
Rating:
5.0

Customer service person was extremely friendly, helpful and even when we called back to change our reservation twice she was as nice as can be. Thank you for an easy and nice experience. Moving sucks so having a company make it a little easier is very nice??

Joyce L. 
Rating:
5.0

Customer did not leave a comment.

Lana P. 
Rating:
3.0

I was originally supposed to pick up the trailer in Lowville but on my way to pick it up, they called me and told me they had no trailers and didn't know why Uhaul had assigned me there. The main Uhaul office quickly found me another location but it was another 25 minutes away so we ended up over an hour behind schedule. Uhaul explained that someone was supposed to have dropped off a trailer but they ended up dropping it somewhere else. Hard to tell if that was true or a handy excuse.

Robert J. 
Rating:
3.0

This was not my original pick up location. I didn't find out the location had been switched until I showed up at the initial location. This caused a several hour delay in my trip. I am not pleased with this U-haul experience.

James P. 
Rating:
1.0

$29.99 turned into over $200. Surprise!! We only chose this location due to 24-hour drop off to save being charge additional days over the weekend - what a disaster. Even after we explained on three separate occasions what we were doing and where we were traveling, they applied .99/mileage instead of an over the weekend rate which would have been less expensive.

ANITA Y. 
Rating:
5.0

Thank you very much.

Camryn H. 
Rating:
3.0

Customer did not leave a comment.

Mike W. 
Rating:
3.0

My drop off location was changed without my knowing. Partially as a result I was late returning and was charged another day. I likely would have been past the drip off time but within an hour and likely within an unofficial grace period. This change made me closer to two hours late.

Keith B. 
Rating:
5.0

Very accommodating.

GISELLE I. 
Rating:
5.0

Customer did not leave a comment.

benjamin M. 
Rating:
5.0

Nothing. Widricks were wonderful and very polite. I want to thank them for giving us a wonderful experience and will absolutely go through them again.

DAWN H. 
Rating:
5.0

Customer did not leave a comment.

Raul V. 
Rating:
5.0

Customer did not leave a comment.

Mckay R. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

julio H. 
Rating:
5.0

Customer did not leave a comment.

milagros M. 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

Customer did not leave a comment.

Galen M. 
Rating:
5.0

The lady in Carthage was very friendly.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

doug C. 
Rating:
5.0

No problems at all, great transaction!

JEFF B. 
Rating:
5.0

Customer did not leave a comment.

Katherine C. 
Rating:
3.0

Customer did not leave a comment.

Charlie L. 
Rating:
5.0

Customer did not leave a comment.

Jermaine W. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
3.0

The location was convenient for us but the hitch need greasing as my husband had a hard time with that

laurie T. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
4.0

This location was fine. My Uhaul experience was horrible to include ablown tire on a the incorrect trailer. I was given the wrong trailer. I requested a refund for my many inconveniences, but have to hear something.

sheryl J. 
Rating:
5.0

Very good customer service!

KRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

CHARISE B. 
Rating:
5.0

The employees were very friendly and helpful. They accommodated my needs on a walk-in basis. The truck was perfect for what I needed. The truck was clean and very well maintained. I would HIGHLY recommend this location to anyone who needs a Uhaul.

ANGELA L. 
Rating:
5.0

Great people to talk with.

SCOTT B. 
Rating:
3.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

donald C. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Excellent Service from the start. They had the trailer hooked up and ready to go. Answered all my questions and went above and beyond my expectations! Great overall experience!!

ASHLEY M. 
Rating:
4.0

It is a diesel mechanic shop, so clean is not possible.

Ginger B. 
Rating:
5.0

Customer did not leave a comment.

michael V. 
Rating:
4.0

We locked the key in the van in the ignition called u haul and they responded in a very reasonable time and unlocked it. Thank You very much.

PHILIP B. 
Rating:
5.0

Thank you

Susan F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
2.0

Was not fully informed of the gas procedure upon pick up. Just to fill it where it was when I picked it up.....

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey D. 
Rating:
1.0

This place was very unprofessional and rude. They charged me for a sweep when I clearly sweeper it out. I contacted them and they had terrible customer service and was voicestress. I wish I would be able to continue to use your company but from this one bad experience I will not be. It's not about the 25 dollars it is the principal.

Justin D. 
Rating:
5.0

Good people .. good truck, excellent service. I'll tell my friends. A++

Charles P. 
Rating:
3.0

The equipment was clean, but it was very shaky and difficult to drive. Usually I hate to have to return a U-Haul truck, but I was glad when I didn't have to drive this one anymore. It wasn't a good driving experience, unfortunately. It did, however, get the job I needed done.

Diana T. 
Rating:
5.0

Customer did not leave a comment.

Bernard W. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
4.0

Put new windsheild wipers on the trucks. Thats the only issue we had . It was a quick and painless experience Thank you.

RICK L. 
Rating:
4.0

Typically I would have probably rated higher but due to the fact they had the wrong trailer number they thought we never returned the unit in time but we did return on the 5th, so after speaking with them a few times they didn't charge late fee.

Linda M. 
Rating:
5.0

They were very helpful and service was excellent

Tracie A. 
Rating:
3.0

The trailers running lights did not work, so we were not able to use the trailer once it was dark for the three days we had it and couldn't complete our move as quickly as we had hoped. We're also on a tight budget and couldn't afford an additional day so we're trying to finish our move using my pickup truck.

Brittani R. 
Rating:
4.0

Customer did not leave a comment.

dale c. L. 
Rating:
5.0

Staff was most friendly and helpful!

John W. 
Rating:
5.0

Friendly and professional service! They were super helpful and accommodating.

PERESIA S. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
3.0

Customer did not leave a comment.

Keven H. 
No reviews have been submitted for this location.

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