Customer Reviews for Wilderness Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wilderness Self Storage

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Mairlyn L. on

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Looked okay

Brian O. on

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My husband arrived to pick up our 15 foot truck and they claimed they called and left a message canceling our reservation. Who does that? There was no message left and even IF they did, what gives them the right to cancel our reservation. Not that it matters but this was being rented in order for us to pick up tables, chairs and cases of water for a community walk/run event that we put on for mental health awareness/suicide prevention. We are a 501c3 nonprofit and never once has U-haul offered us a discounted rate or even just the use of a truck just to give back to the community like so many other businesses do when they find out what we are doing. Let ALONE cancel our reservation when we were counting on that truck to pick up all of our supplies. Terrible customer service.

Jesse C. on

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Lady in there is awesome and professional would not ever hesitate to use again or referral anyone. Top notch.

Eric S. on

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Candace B. on

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brianna D. on

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Bailey W. on

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Lady in the office was super helpful and answered all my questions I had! Such a good price to for a storage unit! Also this storage unit has 24 hour access which is super helpful!

Larry T. on

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Customer did not leave a comment.

taylor a. on

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Uhaul was a very confusing place, make things more complicated than they should be. Will also charge you for a lock that you'll need on the storage unit so. Not necessarily free

Jonel H. on

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Nicole I. on

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Jean J. on

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You managed to send me to 4 different locations, none of which were where I made my reservations!! I was sent to the opposite of the city, which didn't have my order to have a confirmation completely east to go further north then finally back to one in the neighborhood I reside. It took over an hour to do this & several gallons of gas!! I hope you have your act together for the charges, as you did it for 3 days and I had it for one. Please confirm the correction in the rental charge and I would suggest you get your act together on the reservation side. It was a thoroughly poor and frustrating experience. I also suggest you look at the method of making them, as it is not working! Fortunately, the personnel in each location was most helpful!

Alyssa B. on

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They did not offer the 30 days free so I went with the facility on 48th and Vine.

Anna R. on

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Diana M. on

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If you promise 3 weeks ahead to have big truck reserved for a day n no truck and had to take CS smallest truck as to be out on sat.

Nicolas B. on

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better communication from UHAUL!

Quentin B. on

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Would have been a better review if I would have been able to select my own move in date.

Jeanne E. on

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Customer did not leave a comment.

ryan M. on

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I drove 31 miles total. The paperwork said the gas level wS at 3/4 tank. I had to put in $16 to get it close, and the gas gauge barely moved. 31 miles should not use that much gas... I told the Uhaul person and it appears I’m out of luck so I just spent way more than I should have....

Tom L. on

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Ron P. on

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Thanks for allowing me to drop off here. It saved me time and money.

jeff L. on

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Trailer wasn't clean. For such a large trailer, there should be a jack provided. This could easily cause injury or property damage. Personnel didn't know how to operate the trailer and provided 0 support. I called owner and asked him to return my call. Didn't call me back.

JAMES Z. on

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The staff did not know how to even put a discount on the contract. They had to call Uhaul multiple times and still couldn't figure it out. They failed to inform me that we would be paying a deposit for the rental. And now it will take a week to get the refund back from Uhaul. It's also funny that Uhaul says that they have no management or supervisors. This was a military move for me and the WORST experience I have ever had. I will not use Uhaul AGAIN!

Michael W. on

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What a joke of a company. Talk about how to nickle and dime and learn from UHaul. First off I don’t know how the hell you get away with advertising $19.99 and charge close to $200. Second we never actually got a dolley but got charged to a missing dolley? I will absolutely never use this company again. I would rather pay a million dollars for another moving company that get ripped off by such a waste of a company.

Kristine C. on

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Very friendly and the rental process was fast and smooth.

RICK R. on

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Sharon was very helpfull and informative.

CONNIE Z. on

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scott S. on

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Patric V. on

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Very easy and pleasant to work with. They go out of their way to be helpful!

Steven R. on

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Never had worries of the unit getting broken into. Friendly and helpful staff.

Marissa C. on

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Vert personable and well managed

steven v. on

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Keep up the great work!

Terry R. on

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Jacob G. on

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RODNEY B. on

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Good price and friendly staff. I will use them again as needed.

Reed S. on

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Tim B. on

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Cab of truck was pretty dirty, food stuck on floor and in cup holders.

RICK R. on

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RICK R. on

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RICK R. on

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Sharon was very helpful and friendly.

steve O. on

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Service attendant was very helpful

BRIAN G. on

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The staff was really friendly and accommodating through the move in process.

AARON C. on

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Very happy with the facility- good customer service and communication, organized and professional, the ability to check unit availability and make a reservation online really helped to make this sale