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JOHN J
Customer Reviews for Williams Enterprises Of South Hill Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clerk was not helpful initially and in fact told me I was being rude. Customer service at UHAUL is very poor. I was told UHaul could charge me twice the amount I had already paid, $4800, if I left the equipment at this location. Horrible service.
Steve RMy experience was good, the reception was polite and everything was explained very well. Nothing at this time.
DENEICE PThey were not open when we returned the truck. We should be receiving a refund for unused miles.
DONOVAN DThanks so much…..
Nakeia CI have no comment for improvement all I did was drop off, uhaul and it was very easy nice people
JEFFREY RCheckin lady was rude and disrespectful she insisted that I had to hook up the trailer on my own even said the customer should know how to do it. She was nasty and not comforting. When I finally hooked up the auto tow dolly by myself she yelled at me said I had to sign contract 1st. I explained again why would I sign contract if I could not hook up trailer. I then asked if she was proud that a women was able to do it by herself no help. Mind you I was in parking lot 20 mins attempting before I accomplished it. When I signed contract she said she had to inspect trailer I was in shock. She stated she didn't know how to hook it up and gave me a brochure earlier but here she is checking the wires and the locks. Wow. She could have least said right left to get my ball lined up but to know she knew how to do it entire time and was just rude. Drop off location in Denver NC told me it was supposed to hooked up by someone there before I left and he wouldn't let me unhook. That was uhaul policy. Hmm...I have no idea what uhaul policy is but I will do my best to never visit the town of South Hill again. Especially the uhaul business. I was already in a stressful situation, your rep made my day worse. Unbelievable. She was nasty.
Cheri VNot to rip off customer off. I have a major complaint. I rented a truck in Georgia to go to New York. But unfortunately we were in an accident. In Virginia. So instead of me getting a truck there for free to untl my journey. I was told I had to pay for another rental to continue my journey to New York, which I had originally paid for the rental. I was charged twice. For one way service. I will be reporting U-Haul to the Better Business Bureau.
Beverly SI rented this U-Haul for what was supposed to be a 200 mile rental to pick up equipment I purchased. I was hesitant to use this location because 2 months ago I tried to rent a U-Haul for our move from the same location. And when it was time to pick it up the lady was very short with me and acting as though I had made the whole reservation up because she knew nothing about it I had to ask her 3 separate times to take my reservation number and she seemed very inconvenienced. After checking my confirmation she told me I had been rerouted to another facility half an hour farther away and gave me a phone number. I called that number and they told me they were not even open and would have to change my pick up so I canceled the reservation and rented equipment elsewhere. This time I called ahead to make sure they had my reservation and they did so I went in. Upon receiving the truck, not only did NOT say 3/4 of a tank in gas it smelled like cigarettes so bad I drove it a mile up the road stopped called to reschedule my plans and brought it back. The lady at the front desk apparently believes herself to be clairvoyant because she interrupted me 3 times each time I started to speak to respond to things I hadn’t asked nor was I planning to ask. I get she does the same thing everyday and probably hears the same complaints but it would have been nice to be allowed to speak. I finally gave up on asking my question about other equipment and just never asked. We have moved 7 times in 12 years mostly due to my husband’s military service, and this was the worst experience I have had with U-Haul. I ended up renting equipment from somewhere that wasn’t U-Haul as I did 2 months ago. I can say with great confidence I will never reserve a U-Haul from there again, if anywhere, and hope the lady at the front desk finds a job she’s passionate about. I get that I am one small customer and in the grand scheme of their business I probably matter very little, but I’m sure other people have poor experiences whether they chose to share it or not. And I hope for the next customer the experience is better.
KATRINA NExtremely friendly and nice and went into the system to ensure I could return it at her location. However, she didn’t indicate they would be no charge and once again when my bill was received, there was an extra charge for that and for mileage and I was told it was set up for almost 200 miles. And I only drove 186.
Stephen GThe lady that did my reservation was amazing I don't think you guys have to improve anything. It was a great easy experience and quick
TASHA WDon’t lie for more money
KELLY MStaff was friendly, responsive, and efficient.
Daniel MHaving the best experience at this location was much better than any other location! Others should learn from this place!
CYNTHIA AHaving a trailer closer to my location versus driving 45 minutes just to get the trailer.
Christopher WThey helped a lot . Thank you U-Hal
Wilson TAttendant very polite and explained the return process in detail. Couldn't leave her desk since she was the only person there. We have a home in the area and are happy to know Williams Enterprises is there when we need equipment.
Ronald RIn the future I will remember to continue to use this location.
JAMES GN/A
David DI wanted a smaller trailer but had to take a larger one at same cost. Still, it was a good experience.
Richard WWhen Enterprise Rent-a-Car promised me a car the local shop didn't have available, they left me stranded 30 miles from my family after an $80 cab ride, and no Lyft, Uber, or other cab companies were around, this local U-haul store was there for me, and had the equipment I needed to drive just north of the Richmond Airport one-way to pick up a National Car Rental so my family could get on with our vacation. I am so grateful for the one-way service, it was critical in my decision and ability to use this service.
mattew k1) Make sure that the blankets that are given are totally dry. There were a few in the bag that were still damp. I did not want to use them because the dampness would have been detrimental to the furniture. I was lucky that I discovered this before I left the location. 2) Make sure those who rent cargo trailers know that they will be responsible for backing them into spaces when they return them.
Bonnie BStaci n South Hill was a Professional ✔️ And Tami in Portsmouth displayed her knowledgeable experience during my Turn In. Many years since my last need of U Haul…Thanks for All Plus equipment, employees, and equipment.
WILLIAMS RI've rented several U-hauls over the years and this truck was the worst I've ever gotten. At highway speeds the wind noise was so bad because of the damaged passenger side door, that I could not hear a conversation on my phone, though my earbuds. The back door is difficult to open. This truck should be fixed or retired.
RICHARDSCOTT OExcellent service and clean truck. Thanks
Bhupendra PEverything went smoothly at this location. Thank you very much.
Tonya MI dropped off while they were closed and it was a breeze
Shayne SDid not receive my final bill. Equipment returned a day early
Linda BAwesome staff!!!
EMMETT WThe staff was amazing.
DANNY CThe equipment check in on line is difficult but staff at the facility were very polite and helpful
TERESA NService was quick.
China REnlarge the equipment area would be nice.
Fred Bcharged for 2 days when only had one day and charged for blankets double will never use this rip off company again
phillip kHave someone available at this pickup point to assist in trailer hook-up.
Alvin SThe man who helped was very kind and helpful but he put the hitch on upside down. Fortunately one of my loaders notice it and was able to correct it!
benjamin rAfter getting the run around from road side assistance, this office said enough and rented me a different truck. Was able to complete the rest of my trip return the vehicle before roadside got back with them. UHAUL Road side assistance is a joke, and needs and immediate overhaul
PETE CInside windshield was dirty
Patrick TMilitary discount would be nice.
JEFFREY TNo improvements needed.
Michael Bthey were awesome. truck was clean and maintained
Kris CCustomer service, customer support and follow-up, my rental agreement was modified without a request or my approval. No one has gotten back to me via email or phone to address my issues and concerns, please intervene if possible.
Tyler HEverything went smoothly thank you
Brian KEVERYTHING WAS PERFECT!!
Douglas DTHIS IS NOT MY DROP OFF LOCATION. MY LOCATION WAS INCOMPETENT AND I AM NOW FRAUDULENTLY BEING CHARGED. I AM WAITING TO HEAR FROM UHAUL AND PLAN TO SEEK LEGAL ACTION.
Michelle FGive the customer an extra few minutes to correct an issue such as gas shortage before automatically charging $25 when it would only be about $5.
CAROLYN GThe after hours Uhaul app is Horrible!!! Didn’t work and wasted over an hour of my time.
robert BThey need to treat no matter they are from. Customer is customer. ( No just there specially
Claudia GNothing, they are the best!
Devon BI dont see where anything needs to be done. I had a very quick and easy pickup and return experience. I will definately use them again!
Robert BPlace looks like a closed down bank. No helpful signs up telling you that you're at the right building. Wife and I stood in the parking lot looking around for several minutes trying to figure out where the actual storage place was. Showed up for the truck late and the software wouldn't let me pick up the truck. Was 45 minutes late for the movers because of that delicious software foolishness.
Spencer J