Absolutely. Here’s a review that gives Willie Mae’s credit for helping fix the U-Haul billing problem without blaming them for the overcharges: I had a great experience with Willie Mae’s. I had an issue with several overcharges on my U-Haul rental, and they were extremely helpful in getting everything worked out for me. They took the time to look into the charges, explain what was going on, and help get the billing corrected. I really appreciated how helpful and understanding they were, especially since the billing issue itself was frustrating. Willie Mae’s went above and beyond to help make it right, and I would definitely recommend renting a U-Haul through them.
Tayia W
Customer Reviews for Willie Maes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
Dale WThis is more of a "satellite" location with few rentals. Though I did have to wait for a representative to be present, checking in with assistance of the regional officer was best solution as they got hold of the local rep. The local rep had issues with the computer site being down, however made the right calls for technical assistance to get through the check-in and contractual signing. Overall, all parties did the best they/we could considering a few glitches.
ANTHONY BI can’t think of anything
Frank HNeeds a sign or something to inform the customer that this is a self serve location.
al lNice folks
MATTHEW YHave dealers that have more than one employee.
Paul BN/A all good
Gary CCouldn't get into lock at first but subsequently everything was fixed and worked well and the entire group was very nice to work with. Would recommend them to any others!
Lee M