Customer Reviews for Willo True Value

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Willo True Value

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Aaron M.
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Everything went very well I've rented from this location several times. Every time we need a truck or a van we always go there and I'll recommend anybody that needs to rent a van or a truck to move to use this location.

NICOLE W.
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clean, quick, and accomodating.. Friendly service

DARRYL M.
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N/A

Jacob S.
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I selected an 8 am pickup up and arrived at 8 am to find out the store did not open until 11. Why would there even be an option to have an 8 am pickup?! Needless to say, I was extremely disappointed and had to delay my move with my family waiting.

Ron C.
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Fast and friendly. Had what we needed with just a one day notice. Definitely would return and would not hesitate to recommend to friends. Thanks!

James F.
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Everything went very well and I will return there next time.

PHILIP D.
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Customer did not leave a comment.

Mark B.
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Experience was very friendly and smooth since I completed the reservation process online.

larry C.
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We rented 6x12 trailer with ramp , when we tried to load item on trailer it would not fit because area where ramp was made was to narrow, more measurements need to be included in description of rental ad

Thomas P.
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this location is giving your company a black eye. the guy who runs it is very abrupt with answers to questions and from what i seen has too much going on

Michael F.
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Customer did not leave a comment.

JOHN M.
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Customer did not leave a comment.

JEFFREY S.
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Truck was fine but try to do a better job of cleaning and deodorizing the cab. Smoker smell was bad.

ROBERT F.
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Customer did not leave a comment.

Donna M.
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We ordered a 26 ft truck but when we got there they only had 20 ft truck, it barely fit our stuff. If we hadn't moved are small items ahead time it won't of fit.

Josephine L.
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Sales person was very helpful. Pick up and return was very easy

Jody H.
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Wonderful, efficient, friendly staff

Harold S.
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Nice people and professional

Michael B.
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Very competitive pricing. Truck was in great condition, clean. Very impressed!

ARTHUR W.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

CAROLE M.
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Customer did not leave a comment.

HANKA B.
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Customer did not leave a comment.

ANDREW M.
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Fast checkout and friendly staff.

LUCILLE S.
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Update the computer at this store to a faster computer. It is so slow and they could do more business. They had a line of 5 people waiting to check in or out because the computer was so slow.

STEPHANIE F.
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Customer did not leave a comment.

JASON THOMAS A.
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Customer did not leave a comment.

Emily K.
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It would be nice if this location took mask wearing more seriously. When I returned the vehicle I saw them go out with what appeared to be a sanitizer solution, but it would also have been nice if they told be upfront they were sanitizing the vehicles between each use.

Shawntay H.
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Customer did not leave a comment.

christine S.
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I was over charged

Cash M.
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Customer did not leave a comment.

Keith B.
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Awesome customer service. Will rent again from this facility and will recommend to others. They took their time to insure a safe set up and trip.

Alexander G.
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Customer did not leave a comment.

Wesley G.
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1. The uhaul electronic contract said the truck was 1/2 (8/16) tank, but upon check in the store said the tank was actually only 7/16 tank. I found upon getting the keys that the truck was actually at 5/16 tank. It took a picture and immediately I went back in the store and asked them to correct it. They modified the written contract only. Upon returning the truck with 7/16 full tank, which is 1/8 more gas than when I received it they claimed the tank was at 3/8 (6/16) tank and said the truck is supposed to be 1/2 tank and charged me for the difference. They refused to reverse the charges despite pictures of the fuel gauge, despite the contract, and despite talking to the exact same people. Very frustrating since I have well documented evidence before and after. If anything I am owed money for over filling the tank. The owner claimed I drove more miles than estimated and that's why they can charge for more gas, even though I was very agreeable to the mileage rate being higher than what I estimated. Very upsetting that such unscrupulous behavior is found at a u haul establishment. This is unethical and makes me so upset just thinking about my experience with this store. I think they should agree not to charge me for the extra gas, then I would have no complaint worth writing about. 2. The steering is misaligned. Wheel must be turned about 15 to 20 degrees to the right in order to drive straight. A little unsettling to drive. Truck had high miles so a lot of wear and tear is reasonable, but the wheel alignment may be an issue in an emergency maneuvering situation. 12 Volt plug was not functioning. Empty bottles and chip bags were behind the seat.

PHIL D.
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Online did not come close to showing what had been reserved in person at the "Pick Up" location. Pick Up record was accurate; online was very inferior.

Michael G.
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Customer did not leave a comment.

RICHARD S.
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Better social distancing

Al C.
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Customer did not leave a comment.

bill M.
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Customer did not leave a comment.

Sharnay M.
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I don't know what I was charged for I wasn't given no receipt or anything I wasn't told how much mileage was and I feel like I was over charged and I was also accused of not bring the uhaul back without them checking

David C.
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Customer did not leave a comment.

Richard T.
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Newer vehicles You got your money out of that ancient truck.

Carole M.
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Customer did not leave a comment.

Rick Q.
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Trailer lacked proper rubber chain holders. Needed to find them on another unit. Store needed some organization.

catherine D.
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Improve your phone assisted pickup. it absolutely sucked. Wasted an hour of our paid time, the guy hung up on us, and nobody told us we had to have a second phone to confirm the pickup. It sucked and I will never use it again. Also, I will tell 10 friends how bad it was.

Richard T.
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U-haul could update the equipment. The truck was clean and maintained, but it seemed old. I know this because it had only 12V and no USB connections.

Ashley T.
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Customer did not leave a comment.

Melanie G.
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Customer did not leave a comment.

Mark G.
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The rep that managed my rental asked me to read my credit card info out loud {account #, exp date, and 3 digit code} at the desk for everyone around to hear, instead of asking for my card and copying the info candidly. He also seemed distracted and unattentive, joking around with other customers in the store while I was trying to finish the transaction and get out the door. Definitely my least favorable UHaul experience but it was the only location in my area that had the equipment I needed

REBECCA A.
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Customer did not leave a comment.

Lori H.
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Drop off using phone was excellent! Quick and easy.

Peter C.
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Customer did not leave a comment.

Julia C.
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Customer did not leave a comment.

Christine C.
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Customer did not leave a comment.

Richard L.
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Robert V.
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Staff were knowledgeable and helpful. One seasoned employee helped me hook up the trailer and offered several goo pieces of advice regarding security and drop off directions.

Hanka B.
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Customer did not leave a comment.

jeff H.
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Make cleaning of inside the cab part of the set up. The last two trucks I have rented were dirty. The last one I could not see out of the windshield clearly.

Dennis C.
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Regrettably the previous renter was 30 minutes late in returning the Vehicle key to this Location. The truck was there but no key.

Diane S.
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LOVE Willoughby True Value! Although there is a Lowe's right next door, I always start at True Value. If they don't have what I need, THEN I'll go to Lowe's. Great team, always helpful!

Scott S.
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This is a well run location with lots of inventory. Other locations never have the right trailer on the day I need it, even though I reserved it in advance. Definitely going here from now on.

katy F.
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I tried to do the online check in and the website/texting info didn't work properly so it took much longer than expected

richard O.
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Customer did not leave a comment.

ORVILLE J.
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Customer did not leave a comment.

Arne G.
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Customer did not leave a comment.

Cheryl S.
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It was a great and simple experience. Love technology. Thank you for offering such great options. have a great afternoon.

RANDALL S.
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Tire pressure monitoring indicated low passenger front. Appeared tire may have been serviced recently.

Irwin J.
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Customer did not leave a comment.

James D.
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Customer did not leave a comment.

katie M.
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Customer did not leave a comment.

WAYNE V.
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Customer did not leave a comment.

bradley S.
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Customer did not leave a comment.

Kenneth S.
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Customer did not leave a comment.

EDWARD M.
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Customer did not leave a comment.

Joshua L.
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Pick up and drop off after hours was very easy. Staff was helpful and friendly.

DANIEL T.
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Nothing great people great location

LYNDA D.
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Customer did not leave a comment.

Marcy S.
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Customer did not leave a comment.

michele M.
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Customer did not leave a comment.

CHARLES M.
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Customer did not leave a comment.

JUDITH K.
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Have the truck available at the requested and planned for location, not 20 miles away. Reservation was made 2 weeks prior to pick up date and 24 hours prior you call to tell me I had to pick it up somewhere else. Not good customer service.

Kelly S.
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Customer did not leave a comment.

Ellen C.
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The staff was so friendly

Kara R.
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Customer did not leave a comment.

Carla D.
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Customer did not leave a comment.

Kelly M.
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Customer did not leave a comment.

kenneth I.
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cost per miles is expensive truck 19.00, but they get u on mileage

Kevin S.
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The only reason I would not is because they attempted to overcharge me on mileage. I had the truck for 2 1/2 hours and went ten miles. They attempted to charge me for 16 miles. If I had not been paying attention they would have overcharged me. They also said the truck was full on gas, it was not. It cost me 15 dollars to fill it at 2.04 a gallon. No way any truck goes through 7 gallons of gas in 10 miles. The truck also had an issue with tire pressure monitoring sensors and was not cleaned out. Overall, not a great experience that I am used to from Willo Tru Value.

BRIAN F.
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The trucks battery was dead and while we waited four other picked up the same size truck. We had done the online check in and were there when the store said we could pick up the equipment. We waited for over an hour. Terrible service and they did not offer any discount for their error. Terrible service which surprised me

Kim F.
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The truck I rented was clean, but both front tires registered low in air after I drove it off site, so I put air in the tires down the block. That resolved one of the tires, but the other must have had a valve sensor issue. Regardless, it did not affect my move.

Tacara G.
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Placed my reservation online and it was changed to a different location that make it super inconvenient for me and my husband to drive the truck back a half hour from out new home

TIMOTHY D.
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Both representatives were very helpful in getting my rental for me.

Khadija K.
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Only thing I would suggest is a better location for the drop box to be posted.

DEANA V.
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Customer did not leave a comment.

Nick B.
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Customer did not leave a comment.

Monica D.
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Everything was great!!

Rinol P.
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Customer did not leave a comment.

Patrick P.
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Customer did not leave a comment.

CLINTON GEORGE W.
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Customer did not leave a comment.

Lee H.
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Got the job done

No reviews have been submitted for this location.

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