Customer Reviews for Willo True Value
(U-Haul Neighborhood Dealer)

2,006 reviews

36200 Euclid Ave   Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

(440) 942-3114

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(440) 942-3114

36200 Euclid Ave
Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ARLENE P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
3.0

Kind CS rep.

LASAUNDRA M. 
Rating:
3.0

Location was not the closest, but it was the one that had the vehicle I wanted. Vehicle was great for what I needed...dirty on inside and out. I was assured that it was sanitized, but I had to clean the windshield on the inside when I got home in order to see clearly.

Steve G. 
Rating:
5.0

Counter pick up option is easy. Right when you walk in on the left.

John H. 
Rating:
3.0

Make sure the van is clean. It smell like alcohol and dog hair was all over the seats.

Maisha C. 
Rating:
5.0

Stop fucking asking me to fill out dumbass reviews just so I can view my receipt. Fuck you corporate and next time I will leave a negative review

Mike Y. 
Rating:
4.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

My whole experience with the rental was too notch from start to finish.

Nancy L. 
Rating:
5.0

Awesome

Michael S. 
Rating:
5.0

Customer did not leave a comment.

bill M. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
5.0

The whole process was simple and the staff was wonderful!

Jane R. 
Rating:
4.0

Have used this location a few times. Very helpful

Linda B. 
Rating:
5.0

Best service I have ever had from a U-Haul location!

Joseph L. 
Rating:
5.0

Wonderful customer service , would definitely rent from again ! Thank You !

Shari R. 
Rating:
5.0

Customer did not leave a comment.

Leslie O. 
Rating:
5.0

No further comment.

LOUIS BENEDICT S. 
Rating:
5.0

Very friendly and efficient to work with.

Michael S. 
Rating:
1.0

The truck leaked water in several places and was very dirty inside. There was a steam running from the front to the back of the truck and all of my couches and bedding got wet and dirty from the floor which had a layer of mud on it. The ABS light was on the entire time also. We had to make several trips because of the leaks and couple stack anything on the floor. It was a terrible experience all around and the truck should be taken out of service.

Derek O. 
Rating:
5.0

Everyone at the store was great. For pickup and drop off, I was in and out in an instant. But I did stick around to pick up a few items and chitchat with the workers, they were so friendly there are the store.

Joanne E. 
Rating:
5.0

Customer did not leave a comment.

Minerva S. 
Rating:
1.0

They lied about the gas left in the vehicle. I made a mistake by NOT taking a photo of the amount of gas I left in the vehicle so I cannot prove it was the same as when I took it. I also made a mistake by letting the man that ran out when I parked it take over instead of staying and making sure all items were correct before leaving. I assumed they would be honest as I have used uhaul MANY TIMES in the past and had no issue. I will not use this location ever again.

Jayne S. 
Rating:
3.0

Customer service was not up to par. When I walked in both men just looked at me and never said can I help you.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

DAVE J. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

We rented an enclosed Uhaul trailer from Willo True Value. They were friendly and quick. Trailer was clean. Would definitely rent from this location again!

Mitchell S. 
Rating:
3.0

Truck was filthy inside and three quarts low on motor oil when I picked it up. Differential leaked gear oil all over my driveway

GARY K. 
Rating:
5.0

Customer did not leave a comment.

Naiemah Y. 
Rating:
3.0

I am not very good at the self return stuff and ended up having to pay for gas because I read the gauge wrong. Had to search for Dropbox as we had no idea where it was. Eventually found it. We didn't use all the equipment requested. Not sure if we get a credit for blankets unopened and unused. I prefer returning when people are there.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

sheldon G. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Wonderful service! Thank you!

Amy W. 
Rating:
5.0

Customer did not leave a comment.

ron D. 
Rating:
5.0

Customer did not leave a comment.

Leroy K. 
Rating:
5.0

Keep up the good work.

Billy L. 
Rating:
5.0

I reserved a 15 foot truck but was going to be given a 10 foot truck when I picked up. Thankfully the owner of the store was willing to go out of his way to accommodate the issue with scheduling. Thankful for the store owner but dissapointed with U-Haul

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

dan G. 
Rating:
5.0

A few belongings from the previous renter were in the cargo van. Pickup and drop off were both an easy process. Friendly service frim both humans and animals. I was greeted by a lovely calico cat when picking up. She made me feel especially welcome.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Jefrey M. 
Rating:
1.0

Majority of the dashboard on the truck did not work. There was no dolly and when we went inside to ask for one, the front desk said they had none, luckily the owner of the building was there to let us borrow one of his. The front desk staff was extremely rude to us and would not answer any of our questions or concerns. She criticized at us for using the mobile check in/out process. Overall a very negative experience.

Casey H. 
Rating:
5.0

Your odometer is wrong. It's only 60 miles from Willoughby to Hartville but you charge me for more than that. I'll be sending this forward to the authority

Todd B. 
Rating:
4.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

Great experience picking up and dropping off our equipment at Willo TrueValue Hardware in Willoughby, Ohio. Top notch service that was very professional and polite. It was a pleasure doing business with them!!!

Tim S. 
Rating:
5.0

Customer did not leave a comment.

todd M. 
Rating:
4.0

Customer did not leave a comment.

Rafael A. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

DOUG C. 
Rating:
4.0

Customer did not leave a comment.

Virginia M. 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

Theresa R. 
Rating:
5.0

Good service

Noreen W. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Excellent inventory. Excellent hookup and disconnect support service. Personnel were very professional and supportive and safety conscience.

Ronald P. 
Rating:
3.0

They need more help. They only have 1 person doing the rentals and it took forever to get the truck.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

joseph D. 
Rating:
4.0

Rental information could have been done prior to arrival since it was a contactless pickup.

Robert S. 
Rating:
5.0

I would use your service again thank you

Philip B. 
Rating:
5.0

Thanks for everything...

tracy T. 
Rating:
5.0

Windows were Not clean. Leaking transmission fluid. Good service.

Ken K. 
Rating:
4.0

Customer did not leave a comment.

tim D. 
Rating:
4.0

Customer did not leave a comment.

sandee B. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Friendly staff and very quick pickup.

JD T. 
Rating:
4.0

Customer did not leave a comment.

Angela E. 
Rating:
1.0

Customer did not leave a comment.

Fr Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

They are professional and nice at this location. I was in and out.

Adrienne D. 
Rating:
5.0

Customer did not leave a comment.

Warren G. 
Rating:
5.0

I went to powerline in Mentor as scheduled, but ran into problems getting a working key, so the sent me a few cities over. This put me 1.5 hours behind and increased my gas and milage considerably. However they gave me no credit for either.

Susan T. 
Rating:
5.0

Great experience. Easy to reserve on line, check in on line and also drop off. Very reasonable priced.

Christi W. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

ELEANOR J. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
2.0

They told us where the gas was without going out to look and it was way below what they said so we had to return it with more gas than it had when we picked it up. The cab was disgusting. It was sticky everywhere and had stuff from previous renters in it. They knew when we planned to return and didn't tell us it was after hours (5pm and we got there at 4:45pm). It took us a while to figure out that we had to go online to do the returns and at that point we had already put the keys in the drop box. Pain in the ass. I won't be renting again. I'll just be paying for delivery and movers.

Jenna L. 
Rating:
5.0

Customer did not leave a comment.

Robert W S. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Amazingly caring and helpful staff. Willung to train and advise.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Horrible experience. I paid for a dolly and never received it. It took 45 minutes to do the self check in on the mobile phone, ended up having to call customer service.

Amanda T. 
Rating:
5.0

Service was most excellent.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
4.0

nothing!

Jeana P. 
Rating:
5.0

Customer did not leave a comment.

Kristin L. 
Rating:
5.0

Very fast, professional and considerate. Best location thus far. Very helpful with extending time for the truck rental. Thank you.

Lakechea B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The truck was clean and ready when I arrived. The customer service representative was friendly and helpful.

Ronda B. 
Rating:
5.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

I Dropped the trailer off after hours . It was clean and exactly the way it was when I rented it .i have pictures, but I was still charged a $15 cleaning fee. There was absolutely nothing on the trailer to clean. I have messaged the store and have not received any response.

Alton B. 
Rating:
4.0

This was a simple check-in from the u-haul app. No people were communicated with. That worked fine and was easy to do

ROBERT K. 
Rating:
5.0

The people at Willo True Value were really great and friendly, they were very busy but too busy to greet you and help you with everything.

Gail L. 
No reviews have been submitted for this location.

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