Customer Reviews for Willo True Value
(U-Haul Neighborhood Dealer)

2,377 reviews

36200 Euclid Ave   Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

(440) 942-3114

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 11 am–4 pm

Services at this Location:

Contact Us

(440) 942-3114

36200 Euclid Ave
Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 11 am–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

deanna g 
Rating:
5.0

Customer did not leave a comment.

Rose H 
Rating:
5.0

It was flawlwss

Roger T 
Rating:
3.0

No UHaul Sign Visible

Thomas D 
Rating:
5.0

Customer did not leave a comment.

Beth S 
Rating:
3.0

Clean the vans. Don’t have the tire light on. Don’t leave a spare tire in a van that takes up valuable moving space. If the vehicle is not 100% ready to rent, simply do not rent.

CHRISTOPHER T 
Rating:
5.0

A great place 2 rent

ANTHONY C 
Rating:
4.0

My reservations were pushed back 1.5 hours. Due to faults of the company. Also, it was hard open the back of the truck. The back kept getting stuck. Other than that my reservations went well. Everything was clean.

Lakeisha O 
Rating:
3.0

This was the dirtiest U-Haul I have ever rented. The interior was filthy and sticky. The truck also leaked gas. Very poor maintenance and upkeep

Bob W 
Rating:
5.0

Staff was friendly and truck was clean.

Jamie S 
Rating:
5.0

I always rent from here, never have a problem

ron d 
Rating:
5.0

Customer did not leave a comment.

Anita D 
Rating:
5.0

Customer did not leave a comment.

Aaron M 
Rating:
5.0

Nothing

hardy f 
Rating:
5.0

Everything was great

BOB B 
Rating:
5.0

Customer did not leave a comment.

Arthur W 
Rating:
5.0

Nothing, everything went well

Janice N 
Rating:
5.0

Customer did not leave a comment.

Joseph T 
Rating:
5.0

Customer did not leave a comment.

Molly A 
Rating:
5.0

OUTSTANDING ⭐️⭐️⭐️⭐️⭐️

Angela S 
Rating:
4.0

I had a lot of problems with your website The service and trailer were both excellent Thank you for making this very easy

maurice l 
Rating:
4.0

i brought the trailer back early and the guy told me i would get a credit but i did not. thats ok but he shouldnt have told me that if he wasnt going to do it. Everything else about the location is great.

DAVID W 
Rating:
5.0

Facility manager/owner, people assisting with the reservation and trailer hook up(Don) are friendly and extremely helpful. This is my 8th or maybe 10th time I come back! Great customer service and equipment is always well maintained. Thank you!

Khalil E 
Rating:
3.0

Customer did not leave a comment.

Deborah H 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
4.0

Customer did not leave a comment.

Bill S 
Rating:
5.0

Second time renting from here. First time they corrected an issue from another dealer with a fantastic experience and turn around time for my schedule requirements. This rental was flawless. If I need anymore rentals, I will contact this facility first. Not sure where to improve at this time.

Jeffrey S 
Rating:
3.0

Maybe

Patrick R 
Rating:
4.0

Customer did not leave a comment.

Karen H 
Rating:
5.0

Customer did not leave a comment.

Todd B 
Rating:
3.0

Better maintenance. My truck was staling .. I understand that it had a fair amount of miles ,but I recommend that when the trucks are returned that the Distributor take the trucks on a short ride to make sure it’s ready for a costumer!!!

Bruce M 
Rating:
5.0

Customer did not leave a comment.

Jim R 
Rating:
1.0

They over charged me $300 worst experience with a U-Haul ever

Thomas S 
Rating:
5.0

Nothing. Everything was great worked out seamlessly.

Benjamin L 
Rating:
4.0

I returned the van cleaned (scrubbed out the back and cab) there was a sticker saying you save 25$ if it is but we didn't recieve that discount even after they verified we'd cleaned it. I don't know if the desk person just didn't know how to apply it but we did not recieve it.

Jennifer H 
Rating:
5.0

Willow hardware is a great place to rent a U-haul vehicle.They are caring consistent and professional

ANTHONY C 
Rating:
3.0

When I reserve something at a specific location 10 days in advance, I’d like the truck to be there. What’s the point in a reservation if they transfer it because they don’t have your truck?

Ruby U 
Rating:
5.0

Quick service.

Kevin A 
Rating:
2.0

Have the customers order ready. Have printer paper in. If I preorder a mattress cover have up front and not at back of store. Don’t have me walk all the way out to truck then I have to walk all the way back in to get the moving blankets I asked and you said were in truck. Don’t be huffy and irritated to customers and talk down to me.

MARC A 
Rating:
3.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Alyssa F 
Rating:
5.0

Customer did not leave a comment.

Ethan K 
Rating:
5.0

Customer did not leave a comment.

Catherine C 
Rating:
5.0

Customer did not leave a comment.

Sandra F 
Rating:
3.0

Customer did not leave a comment.

BERNADETTE P 
Rating:
5.0

Customer did not leave a comment.

PHILIP D 
Rating:
5.0

Nothing everything was great!

JOANN C 
Rating:
5.0

Customer did not leave a comment.

Albert B 
Rating:
3.0

The cab was filthy and still had cigarette ash from the previous customer. The hardware store had cats in it

David D 
Rating:
5.0

Such nice people! I will refer and use them for all my truck rental needs

Christopher J 
Rating:
5.0

I moved ten years ago and used this location to rent a truck. This time I rented a truck and trailer to move my whole life to Texas. Same great experience even ten years later. Don was very helpful and friendly showing us how to hook the trailer up.

april h 
Rating:
5.0

Pulled into parking lot, got out,handed key to a guy and he said "you're all set." Took maybe 3 minutes

Nancy K 
Rating:
3.0

Vehicle was filthy and had a bunch of garbage in the cargo area and cab. Other than that the vehicle seemed to run fine.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

Lori D 
Rating:
5.0

Customer did not leave a comment.

mike b 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Vincent F 
Rating:
4.0

The location was close to us & staff was very helpful since I had to push my pick up time back twice. The van road very smooth but the van was very dirty in the front, wet in the back & smelled like smoke.

cory b 
Rating:
5.0

Great people! Very helpful. Highly recommend.

Robert P 
Rating:
5.0

Inside front window was dirty, burned matches inside cup holder & inside container was not cleaned out totally or swept.

Audrey V 
Rating:
5.0

Customer did not leave a comment.

Judith K 
Rating:
3.0

Customer did not leave a comment.

Glenn R 
Rating:
5.0

Customer did not leave a comment.

DERON S 
Rating:
5.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

Fast efficient drop off

David S 
Rating:
5.0

Super friendly & helpful staff !!

john s 
Rating:
1.0

Charged twice

SETH M 
Rating:
5.0

Customer did not leave a comment.

terri O 
Rating:
4.0

Customer did not leave a comment.

Kirk D 
Rating:
5.0

This location is great. It is the best experience I've had at a U-haul location. It was easy, great customer service, and I will go to this location every time I need to rent a truck. Thank you!

Darrin H 
Rating:
5.0

Customer did not leave a comment.

Edward N 
Rating:
5.0

There was an engine light on but otherwise everything was fine.

Jonathan K 
Rating:
5.0

Customer did not leave a comment.

Wallace T 
Rating:
5.0

Customer did not leave a comment.

Craig H 
Rating:
5.0

they were friendly kind and helpful

corie b 
Rating:
5.0

Customer did not leave a comment.

SUZANNE S 
Rating:
5.0

Much nicer than pick up location

Dean T 
Rating:
5.0

Customer did not leave a comment.

Marcus D 
Rating:
3.0

Make the drop box more apparent

Joshua M 
Rating:
5.0

Customer did not leave a comment.

Jim l 
Rating:
5.0

Nothing really. Check in and check out was a breeze. Great people to work with.

jeff p 
Rating:
4.0

Customer did not leave a comment.

Wazirah M 
Rating:
5.0

very nice gentleman

kenneth s 
Rating:
5.0

Trailer was in good condition and well maintained. Towed extremely well. Will definitely use one again.

David W 
Rating:
5.0

Customer did not leave a comment.

Gabriela l 
Rating:
5.0

Customer did not leave a comment.

Joseph F 
Rating:
5.0

Customer did not leave a comment.

Susan D 
Rating:
5.0

Customer did not leave a comment.

Hannah B 
Rating:
5.0

Customer did not leave a comment.

Celina s 
Rating:
5.0

Nada

Richard H 
Rating:
5.0

Staff was very knowledgeable and proficient

Steven H 
Rating:
5.0

Customer did not leave a comment.

Aeyai S 
Rating:
1.0

Exhaust leak was so bad that it gave my friend that helped me a severe migraine. When he reported this at the location they jist said "Oh Really?". The truck also only had 3/8 of tank in gas when my friend picked it up.

Eileen T 
Rating:
5.0

Customer did not leave a comment.

emilio i 
Rating:
5.0

They are just doing it right! Great service.

Doug S 
Rating:
3.0

Customer did not leave a comment.

killian e 
Rating:
4.0

Customer did not leave a comment.

Paula S 
Rating:
5.0

Customer did not leave a comment.

Peter s 
Rating:
5.0

Customer did not leave a comment.

John T 
No reviews have been submitted for this location.

Additional Services at this Location

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