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PHILIP D
Customer Reviews for Willo True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady was very nice. The man would not talk to me at all. Would not even respond to my hello greeting.
TOMMALENE MThis wasn’t my reservation choice and the process takes to long to get checked in. The truck was not clean nor was the maintenance on the vehicle. Was not the best first time experience.
SHONTAY MI love renting from this place because it's easy to get to, easy to get out of, mostly easy to park back up in, the staff is friendly and they have a shop cat.
MICHAEL BI picked it up and they inspected the trailer and I left (one hour drive). When I got there saw there was a UHAUL lock on the trailer and could not use it. I called the store and they said cut the lock and we won't charge you for the rental because of the inconvenience. I had to drive 20 mins to buy bolt cutters to get it off ($70) and when I got back to where I was to get a desk I was too late then and lost my turn and was not able to use the trailer. I dropped the trailer off that night and called the next day to let them know and make sure I was not charged and they said I was good to go they took care of it. I found out they charged me still and I just reached out to UHAUL and they "launched a 3 day investigation"? This went from good to bad pretty quickly. I'd rather buy my own trailer than do this again.
JOSHUA CEverything was good!
DUANE HCustomer service was outstanding.
Clarence MThey gave me a van with a broken windshield
CHARLES CHave a outdoor kiosk to simplify the drop off. Similar to a parking lot where you just enter yor plate number..
RICHARD GEverything was fine. I had no problems.
JAMES FDrop off checkout is very tedious. It should assist at the beginning to take pictures before dropping it off. They only advised where the drop box was. I had to go back to the truck twice thinking I was done.
ELIZABETH Jthe attendants were beyond helpful and friendly. they made the process very easy and i cant thank them enough!
LOGAN MDon was very nice and helpful. However, I will be filing a complaint on the tow dolly hook up.
MICHELE WGreat experience
Greg TExcellent customer service.
ROBERT CYou should not be able to schedule a pickup time that is before the store is open.
KYLE BThis is the second time this year I rented a trailer. Willo True Value staff is Excellent! Highly recommend!!
TIMOTHY BThe website doesn't do a good job of officially booking the U-Haul equipment and the people that you work with you at the store are very flighty. Thanks to my double checking before I left the store, I finally was able to get all of the equipment that I needed for my move. Finally, once I got the truck, the gas was not on or near complete full tank, so it took me more money than it should have to return it that way to their store once I was finished.
RANDY MThe only issue I had was having to buy an adapter. It's was under $10 so not a big deal. The guy helped me hook it up which I was very happy with.
JAMES WJust stay as you are
BERNIE JVery nice and friendly people.
Mark MAAA+ service
JOHN SEngine light was on when we picked up the truck, which added to the stress all day.
Joseph DI love u haul rental from true value I got in and taken care of immediately they were the second option cause I had used Sunoco u haul and they were closed so I got another reservation for true value who was excellent will return in the future.
SUSAN CNothing everything was perfect. It was smooth and easy.
CHRISTOPHER WI rented a car tow dollie. the maintenance on the equipment was beyond horrible. I didn't realize that untill I traveled 150 miles to get a car I purchased That both of the ratchets for the wheel straps were broken. Took me over an hour to fix them and then I added several straps of mine as I didn't trust the hauler. Then about 35 miles from home the brakes malfunctioned and started skidding the tires. Another hour working on the tow dollie to release the brakes. Honestly the equipment should have not been sent out and there is NO maintenance on U-Haul equipment that I can see. A very bad experience and will never recommend U-Haul to any one
MARK PHeavy duty equipment would love to own this but for the cost it's better to rent it in my situation Always a pleasure Cheap rates
JOSEPH TI didn't talk to anyone b/c it was afterhours when I returned the trailer. I downloaded the app and followed the return process. Quite simple, but the app also sucks b/c it's slow and once in a while the app will $h1t-its-pants-&-stop-working, so that is no fun when you are in a hurry. The drop off has lots of spots to unload it. Plenty of room in the back and lots of parking if needed.
Santos ALarge inventory and easy access to trailer pickup. Friendly staff and support.
CARL BOne thing I wasn’t happy about is this truck we rented was recommended for a 1 bedroom apartment. It didn’t fit barely anything we had to take two trips to Solon and back to get everything from a one bedroom to fit
clay sWonderful and helpful staff. The process was seamless.
Hannah SThe cab of the u haul had brown colored “dirt” smushed into the mats. The cab of the u haul smelled like old cigarette smoke and animal waste. I had to spray Lysol air sanitizer because the smell was so unpleasant. Area was dusty as well. The area where the furniture went was more clean than the actual cab. I was quite disgusted. PLEASE PROPERLY CLEAN AND SANITIZE THE CAB AREA.
BRITTANY BStaff is always friendly and helpful!
Wallace TThese guys are great!! So easy to work with. Would highly recommend!!
TIMOTHY Bgreat service ! thank you
GEORGE GThe billing rates for over 1 day rentals is not very clear on the bill, customers don't know that it's $89 a day with 100 free miles , not a huge deal but i think more people will rent if they know more of the prices upfront
Joshua BThis location was better. No issues with drop off.
Lorie KThe place was easy accessible and friendly
Viktor LDrop off couldn't be any easier!
Howard WOutstanding customer support at this location! It is the go-to for our company!
CHELSEA MThank You.
Michael OThis was the smoothest transaction I’ve ever made. Everyone was very friendly and helpful. And when I returned the truck I was met outside by the gentleman who took over and I didn’t even need to go back inside.
SHERRY NMatt made this rental nice and smooth
FRANK JSecond time using this location Very good service
SOPHIA SFriendly and efficient
Andrew S