The man working said something about his system being down, and was frazzled and frustrated. It took 45 minutes for us to pick up our rental truck that we prereserved online, and I imagine it took about the same length of time for the couple who left before us. I recognize it was not the employee's fault but it threw off the timing for our entire day.Alec B.
Customer Reviews for Willow Run Feed and Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Srinivas G.
Customer did not leave a comment.rhett M.
Your mobile website is difficult and not good. I had a hard time checking in and knowing what to do.Jessica C.
It was challenging to get in touch with the location initially. After we arrived on-site everything was smooth.Andrew C.
Friendly folks here, easy in and out location. Truck was not in ready to lease condition. Dirty inside and out. Otherwise drove well, easy to handle 15" truck.ANTHONY R.
Fun little spot. I want to go back and see their shop now that I live near by.Thomas H.
When I arrived at the location to pick up my truck remotely, everything went smoothly until I found out that the wrong keys were assigned to me. I ordered a 26 foot truck to move a 4-bedroom house and was given the keys to a 15 foot truck. Those were the only keys in the lockbox! Because this was done using the "self-serve" pickup method, naturally there was nobody around to help. In fact, when returning the truck I also noticed that the u-haul office was never occupied today, although it was advertised as being open from 10 am until 4 pm. In any case, after waiting for an hr on the phone and being passed from representative to representative, the problem was eventually resolved, although not to my full satisfaction. I'm still expecting to be double-charged on my credit card - I'll keep a close eye on that. Ultimately, it took 3 trips to complete what should have been done in one because I was given the keys to the wrong truck. Absolutely abysmal organization and customer service forced me to settle for the smaller truck. I'd be hesitant renting a truck from Uhaul going forward.Greg R.
Customer did not leave a comment.Rhett M.
Everyone at Willow Run was very nice and helpful. I'll definitely be back if I need a trailer again. Thanks for awesome service!Nathaniel G.
Excellent U-Haul experience. Would definitely go back there again to rent a truck.Penelope H.
As others have said, the road to get the U-haul can be bumpy but it's manageable. Not sure of his name but the gentleman I spoke to was very nice and helpful. The truck that I was originally suppose to rent wasn't returned on time. He was very accommodating and helped me get what I needed, even with this happening.Kyle B.
Ahead of a large snowstorm, the vehicles tires were worn well past safety specs. We had to contact U-Haul to have the tires replaced. UHaul was very quick to handle the issue though.Jon G.
Truck was not good. Super bumpy. Cleaning service charge was bogus. I returned a clean truck.Neeraj S.
Customer did not leave a comment.MARA M.
Customer did not leave a comment.Eugenia K.
Overall, my experience was pretty good. The person who helped me on the front end was great and very personable. On the back end when returning the trailer, there was an equipment drop off area, so I had to unhook the trailer myself, which was not a huge deal, and then the person who was on duty when I checked out was a little grumpy. Maybe he was having a bad day- didn't seem too friendly. Thusly, above average but not excellent rating.Steve W.
Customer did not leave a comment.William H.
Not one around to drop off uhaul and scary locationChelsea H.
Customer did not leave a comment.John H.
It didn't seem like the attendant wanted to talk to us. Granted we were looking for the self-serve portal, but he didn't even say hi to us as we passed him going in front of the entrance.Ryan P.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Tyler V.
Customer did not leave a comment.Jessie C.
The trailer I picked up was extremely dirty (on the outside only thankfully), but in fine working order otherwise.Kenneth T.
The sign said park and wait for the attendant. after waiting about 8 minutes I went to find someone. the guy said that's the sign uhaul gave them and you're just suppose to park and drop the key in the box. WTF how are customers to know this info???? Change the signDIANE O.
I got charged for a dirty truck even though it had stains on the seat before I obtained it. I have proof and pictures and still got charged an extra 30 dollars for cleaning. Also to mention I drove the truck less than 6 miles just to pick up a dresser that took less than 45 min. Still got charged for cleaning. DO NOT USE THIS U HAUL!! YOU WILL BE OVERCHARGED!!!Cody S.
Customer did not leave a comment.Jaynee B.
Too many people were scheduled for pick up at the same time, forcing us to wait almost an hour past our time. Consider adding limits to how many folks can schedule at a given time.Amanda G.
Customer did not leave a comment.Jacob M.
The Boulder CO location I reserved the vehicle from informed 1.5 days prior to my scheduled pick up that they no longer had the vehicle available and I would have to pick up a similar vehicle from another location (Willow Run Feed and Supply in Broomfield CO). When I arrived at the new location, I waited on line for over an hour to pick up the vehicle. There was only 1 person working there. The vehicle had a violent shimmy whenever I went faster than 55mph. These issues made a long day much longer.Ron G.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Michael F.
Prompt, friendly, accommodating.William C.
Customer did not leave a comment.Valentina M.
The self checkin bar code required about 10 tries to get it to work. I had to take about 5 pictures of my face to have one accepted. I had to submit more pictures of my drivers license even though I already did that four times previously. The self checkin idea is great, but it is very frustrating. When I returned the truck, there were two other people who could not checkin because the bar code pictures were not being accepted. One person said he had given up.BRIAN C.
great experience, great staff. helpful and hooked up trailer for me, checked lights for safe travels.. very happy experience.Geoffrey B.
The auto transport was covered in mud, oil, and muck. If I had thought of it, I would have taken it to a car wash to clean it before attempting to load the vehicle.Lorrie C.
The trailer was dirty on the outside but that is to be expected. It just snowed and there was no expectation for me to return it any cleaner than I received it, so no big deal.Jason K.
Customer did not leave a comment.robert F.
Customer did not leave a comment.Mostafa A.
Customer did not leave a comment.joseph A.
Customer did not leave a comment.Paul S.
The truck was not cleaned and had several issues, cracked window, several scratches, low tire pressure. The person checking me out was very un professional. I had to clean all windows, mirrors and headlights/taillights before traveling across country. Not at all pleasant experienceRicky S.
Very clean and nice employeeBryan A.
Customer did not leave a comment.James M.
Customer did not leave a comment.James B.
Customer did not leave a comment.Shawn R.
U-haul proved to be a careless corporation when they switched the pick up location of my truck last minute and failed to notify me. Their customer service was u responsive then utterly careless. I plan to never use U-Haul again when there are other businesses ready to treat me like they care for my satisfaction.David T.
The man who helped me was very attentive, unhooked and inspected the trailer carefully. I was very impressed with their customer service.Lauren K.
Steven was very helpful, would recommend him and his location to allThomas D.
Customer did not leave a comment.William M.
The person checking out the equipment at pickup was nice and efficient but told me that I could document the current damage by downloading pictures on my contract when I received it by email. Of course there is no place to download a picture on the emailed contract. And When the note came to my phone it was not obvious that is was from Uhaul and I did not open it until the next day - by then it said it had expired. The phone message comes in titled as 842-85 which looks like spam to me. I recommend that the message you send Has the word UHaul as the first word so it will be obvious. And have the attendant tell the customer to look for a text message. I was told about the email but not about a text. NeilNeil S.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Sherry B.
Customer did not leave a comment.Katherine S.
Customer did not leave a comment.Matthew C.
The ABS light came on in the truck shortly after leaving the lot and proceeded to go on and off intermittently. The check engine light came on going down the interstate on my way back. The truck was about 4/10 clean on the inside, still water bottles and dirt from the previous renter. I did not receive the walk-around to check lights etc. before my departure from the lot.The Uhaul associate my drop off day (Saturday) at this location was rude and not very helpful, it seemed he was burdened with every customer. Myself and multiple other people were there at 9a for pickup only to learn that the location does not open until 10a. Not a second sooner even though the grumpy associate was present before the set opening time. Why we were allowed to reserve equipment before the opening time is terrible, it is not that difficult to set a time in a computer and not allow people to reserve equipment before or after that time. The whole pre-registration thing is BS. How is it contactless if I still have to wait in line and deal with an associate for 15mins, uhaul already has all my info.Logan E.
Customer did not leave a comment.Mark P.
Very Professional and worked well with us when we needed to get a bigger trailer.Dwight B.
Was able to just peek into the office with others there and explain we were dropping off. He told us what to do and he'd check it in later. Very helpful as we were in a hurry. I came back to office to pop my head in to relay the information about the bald tire and the guy took my information and said he'd inspect as he checked it in.Marcia N.
Customer did not leave a comment.Therese S.
Customer did not leave a comment.David F.
I really loved renting from Anthony. He was very helpful, pleasant, and just a great guy. Please let him know how much I appreciated his help. Willow Run U-Haul is the only place in the Denver area I would rent from. It is definitely worth the drive out to Broomfield.Richard F.
Customer did not leave a comment.Andrew B.
However your app is not good at all. You can not check-in well. Would never recommend that.donald B.
I had to wait forever to get my truck I'm mad sometimes I hate itVanessa M.
I was charged for a furniture dolly but I did not receive one.Marcos D.
Friendly staff and well taken care of equipment.Wesley V.
Rental agent was very professional and helpful.Audrey G.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.David B.
Customer did not leave a comment.Larry S.
The lights only worked half the time and we had to travel to Phoenix.Joni M.
The location is in an awkward spot. The employee was not very helpful. Was not wearing a mask and did not really seem to want to help us.Stephanie B.
Customer did not leave a comment.Tracy J.
Customer did not leave a comment.Curt N.
Customer did not leave a comment.Joan D.
Customer did not leave a comment.Cynthia L.
Excellent customer service and friendly.Long T.
Thanks so much! I appreciate the availability and service!John O.
Customer did not leave a comment.James L.
Customer did not leave a comment.Bob N.
Customer did not leave a comment.Patrick P.
I went after hours, didn't see or talk to anyone , but the phone app was great. Thank youGilbert Z.
Customer did not leave a comment.Cathy M.
Customer did not leave a comment.Terry M.
They were very helpful at drop off. We were have a bit of trouble removing the hitch on return and the guy was very helpful in assisting us with removal.BRUCE M.
Customer did not leave a comment.La Llea R.
The description of where the truck number can be found is a bit confusing on the app. I thought if I clicked the â€œiâ€ I would get a better description or diagram. Unfortunately, it just changed the truck number and defeated the purpose of using the app and made it so the prep work was pointless.Brylee S.
Customer did not leave a comment.Jeffrey U.
One comment only: I wish the rubber bump strips on the side were all attached like they should be, (even if you just tie them up with some zip strips or something). Otherwise very happy with the product! Jim R.James R.
The check in process took a very long time for everyone. There was only one person on site doing anything on a Saturday, I waited for over an hour and was the third person in line when I got there. There was a long line of people behind me when I left so I am sure they waited just as long or longer. This location needs at least one more person to help with check inIan F.
Customer did not leave a comment.Bradley H.
Customer did not leave a comment.James E.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.Karla L.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Kurt Z.
Customer did not leave a comment.Laura M.