It was ok, average, I guess. I don't understand why we are encouraged to rent online only, and then when we indicate items we need, such as a flat dolly, they don't tell us then it's not available. They wait until we arrive to pick up the truck and learn then that there is no dolly. Similarly, when I book the truck by stating where we need to pick it up, and where we need to drop it off, you seem to agree to it and send the email with the confirmation. Later, when we are in the midst of the move, we are contacted to say that drop off spot won't work. ?????? Very little explanation on that, and I argued the point until I was told we could follow through with our original plans, and not have to go miles out of our way to return the truck.
Leslie L
Willow Run Feed and Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Broomfield, CO 80020
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Customer Reviews
- 4.0 Average Customer Rating
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It was a Sunday on Memorial Day weekend so we were surprised anyone was there. But they were very helpful and even parked the trailer for us!
Janice WEverything was easy and hassle free, friendly staff. The only complaint was one windshield wiper worked and it’s raining on and off.
Michelle GExcellent experience!
Norma BGood customer service
Kenneth F