The pickup process was long took almost an hour to get our vehicle thru the app even tho we selected to do it at the counter. the drop off was also slow and the app tired to charge me double the cost of the rental before closing and restarting it so it would only change me the milage difference. The haul had rocks in the cup holders when picked up and trash in the front cab.
Janice K
Customer Reviews for Willow Run Feed and Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My sister accidentally locked her purse in the truck after we had put the key in the drop box. The very nice and helpful employee came out during after hours while he was still on site and unlocked the box so we could get the key back to get her purse.
Sandra RThe only issue I had is that my phone had trouble with the QR code during drop off after business hours. I much prefere pen and paper but I know that isn't the world we live in. I appreciate that this location is close, quick and easy to deal with for rentals. Thank you.
Cody GFacility was great, in good condition, easy in and easy out. Trailer had a half-inch hole in the roof, which had been covered at one point with duct tape that had eroded.
Brian HThe accounting was correct, which is way more important to me than a brand new truck without dirt in the floorboard. The truck had 122700 miles, and was in good shape considering that.
Jason AThe parking area is a mud field. Pave the lot.
Robert LAwful experience with UHaul. I rented my truck to drive an hour north. I called UHaul and asked them to confirm that I could drop off the truck at the new town and they assured me I could. Once I went to drop it off though, there was a $250 fee for not returning it to the original location. Isn’t that the point of UHaul?! They said it was stated somewhere deep in the contract, not shown in the app at all. Never using UHaul again
Anthony Cvery fast and efficient and friendly
KIM TTruck worked out great. We were even offered a better deal. The only thing is the day we returned it the location didn't know it was there. Seemed to be a lack of communication.
Ashley LWhen I got there, the keys for the truck I rented weren’t in the box or truck. I called the 1800 number, she had me check 3 other boxes. None had keys. She finally helped me get a different set of keys for someone else’s rental that was smaller. Which made me take multiple trips. In the panic, because I was very behind schedule by that point, I didn’t realize there was no dolly that I had rented but accidentally put that I had one. There’s no one at this location really so there was no one to ask for help. And when I returned it, it was just really dark there. I’ll probably stick to other places to rent from since my first experience wasn’t good.
Gabrielle MTheir starting hours, at 10:00 AM, is not acceptable when you rent the truck at 7:00 AM at a different location.
William CCustomer service was friendly and location was easy to access.
Randy T"Customer service" called both of my numbers on file several times after I relayed when I would return the unit, I received a call while i was in the drop off location waiting in line. Pretty annoying.Also 5/8 of a tank required gas when the gauge only reads by the 1/4 seemed like an excuse to charge for an "underfilled gas tank". Overall i am confident my next move will not be with U haul
Evan NThe mobile app sucks. Thank you to Steve for your help. Uhaul cancelled my reservation because I was late picking up by a little over an hour , sometimes things happen and being late can't be avoided. Did I mention the app sucks?
Bruce MVery nice experience!!!!
bob bit was completely unprofessional. I gave my comments to Aubrey and Customer Service when I called to follow up on the return receipt. I didn’t think using a phone app would be necessary when there was a person right there but from now on, unless rental is not their core business, it will use it next time for sure.
GREG MHad trouble with the mobile app which delayed the pickup by 30 min, but customer service helped. Truck was covered in a few inches of snow which was tough to get off but luckily I had a good, long, ice scraper in my personal car to use. I did find ice-off spray the location had left out which was very helpful. The location was very muddy which was a bit of a pain trying not to get everything super dirty. Overall, would use this location again.
AMANDA SEven though I chose the app to rent vehicle, the business owners were very nice and offered me help if I needed it.
Peggy SYes Anthony was wonderful! Great experience! Thank you!
Charlie Dlove the service and new updated motorcycle trailer, V!
Verdon TEven though I was there around 2:30 pm on a Wednesday, there was no one there. I found this to be odd. There are a lot of signs telling people what and what not to do.
Hal OUhaul representative was very efficient and easy to work with. Charged the right amount... received my email receipt within an hour after I checked the truck back 8n!
William SAgent was really friendly and helpful. The truck floor was covered in dried mud.
Rebecca AVery nice people and great location!
gregory dCustomer service and non racist agents
OTONIEL SThis place was a great pick up,but when I made my reservation online there was a closer option for pick up, and that store location had closed so I would just say to remove locations that no longer offer pick up on your online booking system. I was informed someone would call me about my reservation which I assume that’s why on top of how long I had the truck for, and they did, and they were all helpful
Cassandra TImprove communication between emergency road service and the local offices. There was another customer waiting for me to return the truck when we got a flat tire. We tried to let them know so the other customer could plan, but no one told anyone at the local office.
Staci DThe location is fine, perfectly arranged even. The problem is in the after hours return process on UHaul's app. I've never been able to get it to load anything and had to end up using the website both times. Gotta fix that shit.
JON RIt’s just a bit off of the beaten path but friendly people to help you out
Joel TI was called 30 minutes before my original pick up time and was told that I had to pick up another 26’ foot truck from a different location due to a previous customer not returning the original truck on time. The secondary pick up location was 12 miles from my house instead of 3 miles like the original pick up location. I was still charged for the total mileage driven despite it not being my fault. I was given a $50 refund for Reservation Guarantee which helped but still felt slighted by the company. The original rental period but was for 11-14-2023 thru 11-16-2023. I dropped off the truck a day earlier but was still charged for a 2nd rental period despite returning thr truck an entire day early than what was anticipated. I called the number to the U-Haul location asking for clarity regarding these issues but was never given a returned phone despite leaving a message. I was thoroughly disappointed with this rental experience.
jordan SWiFi is bad here took a long time to get pictures to upload
Nicholas BVery helpful unhooking.
Richard RWell, you’ve almost got the process to where there’s no human contact whatsoever
mark mThe check out process was difficult. The video shows a navigation menu only found on uhaul.com, not the mobile app. This was confusing as the video instructs you to begin the check out process from your app. I also continued to get a 503 server error message while trying to begin the checkout process. The owner of the location helped me, but ultimately was very frustrated and insisted I did something wrong “in the app”. When returning my equipment, the system struggled to take a photo of the back of my ID or confirm my location, even though my location service was enabled and I double checked the “having issues?” steps. Finally, the automated instructions aren’t clear when returning your equipment if the dolly should be in the photos or not. It only asks you to take pictures of the truck itself.
Brendan BHad to wait for over an hour to get my truck because there was only 1 employee working. The 3 people in line in front of me were all getting trailers and it took more than 15 minutes per person to check them in and get them hooked up. I rented a truck and the truck itself was fine and got the job done but I will NEVER use this location again.
Erica PIt was a good rental. Got the job done. The guy in the store was helpful.
Bruce MOnly one person working could use two
Robert KRip off. Make sure you know what 3/8 is in your fuel tank is. You don't want to be charged 65 dollars, Its obvious nothing.
Luis AI have nothing to say it is what it is
DONALD TThe location may have just opened or it was closing for good. It was difficult to contact by phone & when I drove there, it was closed, although hours posted were normal hours, Left - message never received a return call. Sorry to say, , I would NOT recommend or go back again.
Elva RPeople were rude. Although the non-contact process was easy, people were inconvenienced when I had an issue. The truck I had was run down and got about 7mi per gallon. The fuel meter was off from what they had recorded. I was not pleased
Camelia NReceived a broken appliance dolly and still got charged for the full amount.
Logan LThey tried to charge me a $25 cleaning fee for leaving an extra brand new blanket in the cargo area of the truck. I thought whoever used the truck next would appreciate it and it was NEW! When I initially called to see what the cleaning fee was for, (as I had left the truck in the exact same condition I got it) I was told it was because the coffee was spilled all over the cab. I knew this was untrue because I was the only person who drove the truck, and I do not drink coffee. When I called again the next day, Anthony told me it was because of the blanket. I couldn’t believe it, shame on this location for trying to take advantage and ramp up junk fees. I will never be back.
lynn Slet your customers know before hand if the rental has a ramp or not
Marvin G24/7 pickup was not peasant. Did not receive a link to upload ID and other pickup actions associated with the self sevice pickup. Delayed pickup by 20-25 mnts
wayne fThe mobile only experience was unclear. The steps 1-3 that I received via email do not represent the actual steps. I had no idea there was a live verification, how the key pickup process worked, or that pictures of every part of the vehicle was part of the process. All of this confusion leads to people wanting to go to the office, which is frustrating for everyone.
Matthew UAfter hour service fee is a load of bull. Was never mentioned in the initial bill nor contract.
Reese HWorst experience rental a U-Haul I have had in 40 years.
david eAll good. Thank you'!
Daniel WI asked if I could use it to fill up gas and they said no. The guy said I wouldn’t be charged for a late fee still got charged anyways even though it was dropped off on time. Had to run and purchase gas cans to fill up. Crappy communication all around will not be using again. I will be leaving a negative review on Google
rocco pdrop off was a mess.... bad lot.... no help. would not answer the phone.... had to take a picture to prove I dropped it off...........
Byron NWas very inconvenient for me the location i was supposed to pick up at didn’t have the size i needed even though i had my reservation and then i had to pick up at a location much further and drop off no discounts or anything offered
Jovonny RWhen I got to the office, the door was locked and there was a sign that said to call a number. I tried to call, but couldn't get service. Just then, though, someone did come back to the office, so I think they watch carefully for their customers. The rental process went very well, was quick, and I was on my way in just a few minutes.
Steven WI would recommend to have a special post of the U-haul drop-off opening hours. This location was open 24hrs, which is great, but I didn't know that because is was not informed in the U-Haul reservation or the Google maps location information.
Maria S