Customer Reviews for Willowbrook Outfitters

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Willowbrook Outfitters

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Hugh M.
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Customer did not leave a comment.

TEX K.
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Alec P.
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The truck I rented ran fine generally, but the right headlight did not work and the left was angled poorly, which made night driving very difficult. We got by using the hi-beams, but that is not good for the other drivers on the road. I would also say the windshield wipers need to be replaced.

Billy M.
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Mary B.
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KAREN DENISE S.
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Wonderful experience and service, run by friendly local folks. No improvements needed

Kolan L.
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Hard to get in contact with them locally. My grandson checked out their web site (Willowbrook Outfitters) and since they closed at 5 he left his working job early to picked the truck up at 5 pm. I had scheduled it for 7 to have plenty of unrushed unload time, because I knew it would be at least 9 AM before we could start loadeing at the start point in True, WV. So, having better contact numbers.

BELVIA PAIGE A.
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Make sure the front where people sit is clean it was sticky and dirty!!!

Landon T.
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Customer did not leave a comment.

Stephen B.
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Geraldine D.
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Very friendly and professional

Charles G.
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Was a flawless transaction. No improvement needed in our opinion.

Ted H.
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Customer did not leave a comment.

Willis D.
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Charles S.
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Vehicle was almost out of gas and since I had no way of knowing what gas mileage it got I had to fill it up. They ended up getting 1/4 tank of gas out of me and then had the nerve to tell me I should have put less gas in it. I told them if they had given me a vehicle with a full tank of gas I could have returned it with a full tank of gas and we wouldn't have had a problem. The appliance dolly had wheels that were sticking and wouldn't roll. A complete disaster.

BRIG S.
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Location not well trained on use of UH check out proceedures. UHaul computer system not vendor friendly causing long time to get my unit. Simplify it!

James C.
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Customer did not leave a comment.

Johnathan B.
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Nothing everything went smooth and as planned

Rodney H.
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The location was fine so I do not want to give someone innocent a bad review. But as far as my actual UHaul experience, it was terrible. It took hours to get the UHaul I ordered and I sat in multiple calls with customer service for hours. It put my family And friends loading stuff in the UHaul until 2am. Just to get a couple hours of sleep and go unpack everything at my new house a few hours later. The experience was so overwhelming and caused me to have an anxiety attack. Most of the customer service agents we spoke to were no help. We even got hung up on after the 25 minute hold twice. The only person able to help us was a manager that we didn't even get to talk to until 2 1/2 hours after my scheduled pickup appointment.

David D.
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Easy pickup and return. Staff was very helpful and pleasant to deal with.

Steve W.
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Everything went great

Ronald C.
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Customer did not leave a comment.

Preston B.
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The inside just needed a cleaning/sweeping out.

MORRIS LEE R.
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Reasie B.
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Billy S.
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Robin H.
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The staff, who I presume were the owners, were very polite and personable. They helped us hook up the trailer. Would definitely return to this location if we needed another U-Haul.

DAVID S.
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Customer did not leave a comment.

WILLIAM JAMES B.
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Everything was great

James S.
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Andrea S.
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Bill C.
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Get a new computer . It took I one hour to get the trailer

Galvester W.
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The equipment was clean but it had roaches in it. We had to set off a big bomb before loading our belongings.

ROYSHANE B.
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Absolutely no improvement needed

dwayne T.
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very fast service, she walked out with clip board in hand checked , checked mileage, gas and condition of truck, walked inside to computer and in 10 minutes the whole process was over and i was on my way, im impressed again, im sure alot of your reviews are negative but i have to get this experience a 5 star...

HEATHER DIONNE D.
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Customer did not leave a comment.

Arvin M.
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amy H.
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/everything was great

David S.
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DREW F.
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Still waiting for the final receipt I was promised by email. Thanks for the great service by the ladies working the counter for my rental.

Ronald M.
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Customer did not leave a comment.

DUSTINSHANE M.
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JENNIFER MARIE S.
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Just a overall good experience. The owners for place was friendly and nice. Made it easy

Chuck W.
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Customer did not leave a comment.

RICHARD STEVEN S.
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Parker F.
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Debroah W.
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James Frederick H.
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Loretta B.
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Cynthia S.
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Associates at both pick up and drop off were amazingly friendly and helpful. Would highly recommend either location.

Donald T.
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Go out of business !

Wesley D.
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Nothing the staff was friendly and offered a very warm atmosphere

April L.
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Customer did not leave a comment.

Delaney T.
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Trucks need usb ports

Keiron F.
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Michael F.
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MARGARET L M.
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Christopher C.
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George M.
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JOHN H.
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Nothing, everything was good

Alisha K.
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Customer did not leave a comment.

James Frederick H.
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These folks are courteous and personable. At the same time though, they are very efficient and check over the vehicle thoroughly before I would leave the lot with it. I guess you can say they are both personable and professional. The perfect combination for a good customer experience! I have used them before and will use them again.

richelle D.
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Customer did not leave a comment.

Shane M.
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Nothing, this Uhaul, rental was at a slice of heaven.. Thank you

joseph S.
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Customer did not leave a comment.

Kevin H.
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Couldn't ask for a better experience at Willowvrook Outfitters.

Steve C.
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The front corner of truck had noticeable previous repair work but, it still leaked rain water onto my furniture. Needs to be resealed.

Brian Y.
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Watch who you list as movers. Although I gave the movers I selected through the uhaul app a 5 rating, I will never use them again. They were more geared towards getting done as fast as possible because they were “in a hurry”. They refused to load some items which put a burden on the day we had moving. They also put several items in the wrong rooms as directed which further hindered our moving experience. Basically they seemed to hate their jobs in my perspective. Never again! I paid them to do a job that I feel wasn't done properly or complete.

Todd C.
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This is the abusult best best in mercer county and west Virginia to rent a uhaul from

Dawnett R.
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Customer did not leave a comment.

Bruce B.
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KEVIN S.
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Duane M.
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I was over charge

Duane M.
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Customer did not leave a comment.

Paula P.
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Ed B.
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More help The woman inside had to go on the lot to help hook up and leave costumers waiting

Nancy C.
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Gilbert C.
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Randy H.
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Danny D.
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Margaret C.
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William P.
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Brian Y.
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Make sure the odometer is correctly functioning. We went 9 miles to Bluefield and make 3 stops on our way back towards where we got the truck and it totaled 32 miles. Does not seem correct.

Britni W.
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Excellent customer service

THOMAS R.
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Customer did not leave a comment.

Amy H.
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Fast and friendly service!

Michael M.
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Karen S.
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Loved the people at this place.

Chris T.
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None!

Selina T.
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Customer did not leave a comment.

john D.
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I will NEVER use online process to reserve and pick up a vehicle which requires access to a lock box!!!!!!!!!!!

Robert D.
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Very Helpful & Nice to work with!

Jarrett W.
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Customer did not leave a comment.

Brian Y.
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Box floors needed to be cleaner

Charles S.
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Customer did not leave a comment.

Angela P.
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KEN D.
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Price a bit high

Micheal F.
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Charles W.
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Charles W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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