Customer Reviews for Willowbrook Outfitters
(U-Haul Neighborhood Dealer)

816 reviews

327 Winfrey Ln Rte 460   Princeton, WV 24739

(304) 425-7794

Location Hours

  • Mon-Sat: 8:30 am - 7 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 7/4/2022: 8:30 am - 4:00 pm

Services at this Location:

Contact Us

(304) 425-7794

327 Winfrey Ln Rte 460
Princeton, WV 24739

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 7 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 7/4/2022: 8:30 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Only problem was i didn't authorize the charge of Safe Tow

Arnold A. 
Rating:
5.0

I was charged for 31 miles, I used 11, I was told it had 1/2 tank of gas, it had less bit I put half a tank when I took it back. Total charge was $89, when I got final charge it was $105, the seatbelt would not latch all the way And it dinged the entire time I was driving, I put it was clean and well maintained because it was clean, but the seatbelt issue was very distracting and I should have received credit for unused miles and extra gas, I used 11 miles and I put $23 in gas

Mark W. 
Rating:
3.0

Have trucks without wheel wells that protrude through the floor . Hard to load palletize merchandise!!! Have different procedures for one way that drop off trucks on empty (fuel wise)

Ronald C. 
Rating:
4.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Great service, would rent again

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Roy F. 
Rating:
1.0

I got the haul, but the AC is not working, and no one informed me about that. Once the uhaul was loaded, I figured out the AC was not working. Driving a truck 700 miles heading to FL without AC is really a challenge.

Fahad A. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
1.0

When you book at least 4 months in advance you should get your priority location… well it doesn't really matter because you don't find out until the day before then you are a promised a certain truck and they didn't have it and wanted to assign a bigger truck! Then you ended up calling because you didn't hear anything and the lady said the closest Uhaul was 40 miles away! Then the return location was not where you wanted to drop off too! It was about 20 miles! Needless to say I am not happy with Uhaul and won't ever be using their services again! I was told because I made it way in advance… I should be getting what I asked for…. Well that was far from it!

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Lucinda W. 
Rating:
5.0

Customer did not leave a comment.

Kris H. 
Rating:
4.0

The representative was polite and friendly. I had to reschedule bit it was handled sp nicely and everything went smooth.

Bonita Gay M. 
Rating:
5.0

Professional all the way

Charles C. 
Rating:
2.0

The uhaul helped but was not the best for us because the ramp hooks was gone so we couldn't use the ramp Efficiently.

Ronald M. 
Rating:
2.0

Check engine light was on, told attendant who replied that it stayed on. Truck barely went uphill, had trouble starting, gave up and cut my usage short. Will not use in the future.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
5.0

Customer did not leave a comment.

Hope W. 
Rating:
5.0

Customer did not leave a comment.

Tracey E. 
Rating:
5.0

Customer did not leave a comment.

Isaac J. 
Rating:
1.0

This was a nightmare the entire process, they switched the pickup to one further away from my house, remarkably so, without adjusting miles. The drop off was switched as well and I had a hell of a time resolving it all. I turned in truck totally clean except for the middle drink holder in front someone before me spilt drink and left razor blades in it and I was not cleaning that, shouldn't be able to charge me for dealing with a literal Hazzard and dangerous material, there was no Safeway and honestly not my responsibility. We cleaned that truck thru and thru and still we were charged 25$. The shocks were nonexistent the smooth ride you promised was all hot air apparently as half my stuff is ruined. It cost me more in gas cause the transmission was slipping constantly and I paid for extra Insurance and no one will even help me to figure out how pr even if that can help me. Nah...but yall worried about 25$ wait till I get done on social media, none of my friends nor me a multiple time renter will ever be doing business with yall again and I will be talking my bank and a lawyer/s tomorrow. I haven't been this righteously mad in a while, kudos.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Thene B. 
Rating:
5.0

Very reasonable and convenient. Well maintained and performed to par. Will most definitely recommend and will refer to anyone... Thanks!

Artie S. 
Rating:
5.0

Excellent

DON S. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
5.0

The people at Willowbrook location are always friendly and helpful

Scott A L. 
Rating:
5.0

Customer did not leave a comment.

ANGIE LYNN M. 
Rating:
4.0

The truck was clean but the steering was awful motor was very loud no power and average 6.3 miles per with out a load

William C. 
Rating:
5.0

Customer did not leave a comment.

Brianna P. 
Rating:
3.0

The pricing is deceiving, was $19.95 and then jumped $70 and I was never told this when I reserved the truck, the truck was completely dirty as well.

cindy B. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Great customer service!! Convenient location and hours!

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

The women was so nice an professional

Daniel B. 
Rating:
5.0

The person that waited on me one of the nices man i have talk too.

PHILLIP D. 
Rating:
5.0

Great

george H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Safety inspections need to be performed on the vehicles you are renting PRIOR to a customer picking it up. Customers should not have to check tire pressures after paying for the rental.

Scott S. 
Rating:
5.0

Continue doing a great service to the public....

BOBBY GENE JR G. 
Rating:
5.0

Great service

JACKIE B. 
Rating:
5.0

Customer did not leave a comment.

Tony Lee M. 
Rating:
5.0

Excellent customer service, super Friendly. I would not hesitate to go there again or let other people know about my experience there.

Ivan L. 
Rating:
5.0

Customer did not leave a comment.

Tamara S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn S. 
Rating:
5.0

It would be nice to receive the moving truck with a full tank of gas. Not a big deal, though. This is an amazing location! Great people!

Andrew Thomas W. 
Rating:
5.0

I don't think I've rented off any other l place in general as nice as the staff here at willowbrook. Will definitely recommend to everyone as well as they will be getting my business every time I need a uhaul !!

HUNTER MATTHEW D. 
Rating:
4.0

Customer did not leave a comment.

Donnie D. 
Rating:
5.0

Very friendly and helpful!

ROBERT D. 
Rating:
4.0

Excellent service and equipment very happ.

tresa R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Very helpful people. Thank you for your service.

Robert G. 
Rating:
5.0

This place is the best , I have always used them and always have the greatest experience ever

Todd C. 
Rating:
5.0

Have more reasonable rates

Darrin H. 
Rating:
5.0

Customer did not leave a comment.

Alexis T. 
Rating:
2.0

We've rented a uhaul from the same location before nice people good location but the truck was extremely old and run down and smelled like cigarettes and the ashtray was full. The inside of the truck, seatbelts, seats, everything was dirty. This truck was so old and had a hard time even driving. We've rented uhaul a before and none were ever this bad.

Marvin T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Zachary T. 
Rating:
5.0

Customer did not leave a comment.

Melvin Lee M. 
Rating:
5.0

Customer did not leave a comment.

Becky S. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Keep up same quality of service.

ROBERT W. 
Rating:
5.0

Verry friendly and nice

Arthur S. 
Rating:
3.0

I reserved a motorcycle trailer two days in advance. The clerk said it was there so I picked it up and when I returned it they charged me double. Said I didn't have a motorcycle trailer. She said I reserved a motorcycleBut let me hook up to a trailer that said it's wasn't the trailer I had reserved. I will not rent there again.

LEON EDWARD M. 
Rating:
4.0

Very nice down to earth folks at Willow Brook.

JAMESJEROLD P. 
Rating:
3.0

Filthy

John L. 
Rating:
1.0

I have been over charged for charges, I was charged for furniture pads and a dolly I did not received, I was charged for some of type of insurance that I was not aware of, I now have ANOTHER pending charge on my account that I have no clue where it is coming from or why it is there. I have reached out several times to the location and I keep getting told that “I don't know what's going on” and “I'll call and see what they can do about the charges.” I have not been called back. I am extremely disappointed in this experience and am expecting a refund. Someone needs to call me back or I am going to the BBB

Jessica B. 
Rating:
5.0

I always go to this location if I need something from uhaul. Very nice store, very nice employees.

CHRISTINA S. 
Rating:
5.0

Customer did not leave a comment.

SHERRY HILL H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Little better at the cleaning. My truck had a lot of sand in it. I cleaned what I could and wiped the inside down with wipes. I by no means got all the sand out....the maintenance was current. .

Susanne C. 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

Nothing they were friendly and knowledgeable. Couldn't have had better service.

Patricia R. 
Rating:
4.0

The Williowbrook location in Princeton WV is great to deal with and Anna was awesome at the regional office in Charleston WV. The truck had a severely bent wheel and was difficult to drive with the violent shake it had; however, the regional office dispatched a service truck with a replacement wheel and corrected the problem. In addition they offered me an option to trade the truck out for another one. The replacement truck would have been over an hour round trip so the service truck to replace the wheel was super. Anna made me feel important and I was impressed with the level of service I received to correct the mechanical issue. A+ to the regional office on fixing the issue and the Princeton Willowbrook location. Would definitely use U haul again.

Billy P. 
Rating:
4.0

Great and friendly rep and clean new pickup truck. Excellent experience.

Vince L. 
Rating:
5.0

Connie was very helpful.

Don W. 
Rating:
5.0

The lady that helped us was very knowledgeable and polite beyond words. She made the rental experience enjoyable not a chore. I will most definitely visit them again when I need a rental.

Kenneth L. 
Rating:
5.0

Very low supply trucks in this region. Truck smelled like stinky smoke! The cabin filters needed changing! I had to drive with the windows down! The people were very helpful and friendly!

DARRELLLESTER H. 
Rating:
5.0

The staff here was friendly, polite & professional as well!

Kathleen R S. 
Rating:
5.0

The owner of Willowbrook Outfitters was extremely polite and helpful.

Charles L. 
Rating:
5.0

This is a great place to rent a uhaul. The workers are always helping and friendly. Having more uhaul 's would be even better.

Priscilla M. 
Rating:
3.0

The cargo space had not been swept out. The back bumper had construction trash on it. (pieces of sheetrock and dirt), there was a doll arm and a sticky sucker left in the cargo area as well. Furniture covers were filthy. In a time of Covid, I would expect a vehicle to be at least cleaned, and possibly sanitized when passing it on to the next customer. The staff at Willowbrook Outfitters were friendly enough. We returned the vehicle in much better shape than when we rented it. We do not leave our trash for others to clean up. This was our first time renting a U-haul vehicle. We completed our task, but I would try another company if we need a transport vehicle in the future.

Elbert P. 
Rating:
5.0

No improvements necessary! The lady and gentlemen that served me, for my pickup and drop off reservation for a tow dolly, were two of the most genuine people I've ever met. So polite and made sure to check if I knew how to use the equipment. I even came there for the pickup and was going to buy a soda, but didn't have cash. They told me just not to worry about it. See as how parched I was, I was/am so grateful just for the little things in life, like meeting good people. 10 stars if I could just for the customer service, and getting that southern hospitality. Thank you so much for easing the process of getting my car home.

Donnie G. 
Rating:
5.0

The vehicle worked great and the staff are amazing. Very friendly folks! Would recommend this location to anyone!

Andrew Thomas W. 
Rating:
5.0

Customer did not leave a comment.

wayne B. 
Rating:
5.0

Customer did not leave a comment.

Denise N. 
Rating:
3.0

They didn't tell me the truck leaked. The small mirror on the passenger side was broken. The truck was filthy and reaked of cigarettes. The signal light arm wobbled and made it hard to dim and brighten lights.

Rosa J. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

We were very satisfied with our uhaul experience. I would definitely use uhaul again and i would definitely recommend it to othets

Shelia W. 
Rating:
5.0

Customer did not leave a comment.

SHAQUELLA DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

DONALD RAY P. 
Rating:
5.0

I was treated with upmost respect and hospitality from your staff and will be returning soon.

Pamela H. 
Rating:
5.0

Great folks to work with!

Philip L. 
Rating:
3.0

The car hauler we renter the fender was tore up and there was glass all over it that we had to clean up before we could load out old car. The crank handle was so stiff my husband hurt is arm using it. Even the owner of the store couldn't use it. And going down a hill with the car hauler the brakes on it over heated and caused the ones on our vehicle to over heat. Not satisfied at all!

Oliver L. 
Rating:
5.0

Truck was out of alignment (pulled to the right) causing a vibration at Interstate speeds.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
No reviews have been submitted for this location.

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