Customer Reviews for Willowbrook Outfitters
(U-Haul Neighborhood Dealer)

1,054 reviews

327 Winfrey Ln Rte 460   Princeton, WV 24739

(304) 425-7794

Office Hours

  • Mon-Sat: 8:30 am–7 pm
  • Sun: 1 pm–5 pm

Services at this Location:

Contact Us

(304) 425-7794

327 Winfrey Ln Rte 460
Princeton, WV 24739

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–7 pm
  • Sun: 1 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEOLA J 
Rating:
5.0

Customer did not leave a comment.

Nia K 
Rating:
5.0

not any thing was great

RALPH A 
Rating:
5.0

Used these guys numerous times. Beat shop around.

JOSEPH R 
Rating:
5.0

Customer did not leave a comment.

RODNEY S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B 
Rating:
3.0

There was a large counter-top left (6x2 feet) in the truck and the box had not been swept. The Rep who brought me out to the truck opened the cargo door and looked in before telling me it was good. The engine and transmission ran reasonably well, although there was a significant wabble in the front and the truck tended to slide to driver's left, the steering wheel was out of alignment with the front wheels. It appears that trucks are turned around between renters with NO maintenance checks what- so- ever. This may not be much of an issue when trucks are used for a day or two and driven 30 or 40 miles. But I made it perfectly clear that I'd be driving this truck well over 600 miles and I had it reserved for 5 days - All this was included on the reservation request I submitted. I stopped by a couple days before the rental to ensure everything was set. At that time I was given a UHual Truck number and told that would be the one I'd have. When I arrived to pick up the truck 2 days later, that truck was not there and I was given a different one. There were other more minor things wrong with truck I was given - there was mud on the floorboards, the window handle was broken and the ramp was sticky and required two people to close it fully.

KEITH S 
Rating:
4.0

Customer did not leave a comment.

Allen G 
Rating:
3.0

I emailed them early in the day the day before we were dropping the trailer off to find out if we could drop off the next day before they opened. I never got a reply, so I called and the woman I spoke with told me it was okay to drop off early and someone would log the trailer in when they opened up. The trailer and supplies were dropped off the following day before they opened. I sent an email to them confirming the drop off, and again, never received a reply. So I called at 5:00pm and asked if they were able to log in the return and close out the contract. The nice gentleman said they were expecting the trailer and didn’t know it was on the lot, and that he would take care of it right away, which he did. Shortly after, I received an email receipt showing the contract was closed.

Katherine O 
Rating:
5.0

Nothing, they are real friendly and real knowledgeable can ask for no better

TIMMY A 
Rating:
4.0

Customer did not leave a comment.

PHYLLIS L 
Rating:
5.0

Friendly and easy process.

KIER S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G 
Rating:
5.0

We loved working with Carrie (I hope that’s spelled correctly). She was helpful, explained everything accurately, brought us plenty of blankets for covering our furniture and was fun! We are glad we were able to meet her and to get acquainted with the Outfitter store as well. We will recommend this business to others.

EDWARD S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C 
Rating:
5.0

Itnwas easy throughout the whole process.

NATHANYEL W 
Rating:
4.0

Customer did not leave a comment.

STEVEN F 
Rating:
5.0

The man and woman who own and run this business are wonderful, welcoming people.

JILL C 
Rating:
5.0

They were great! Very helpful when the Beckley Ragland road location was not at all. Maybe work on customer service at the Beckley location.

CHRISTOPHER B 
Rating:
5.0

Outfitters is a fantastic place. Great customer service.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

DONALD M 
Rating:
4.0

Customer did not leave a comment.

Lloyd F 
Rating:
5.0

The trailer and dolly were both quite old with overall light rust on the appliance dolly and missing paint on the door latch area. They looked like your oldest, poorest stock, but they worked well! To maintain Uhaul's reputation, you need to start replacing some of this older equipment.

JANET H 
Rating:
5.0

Customer did not leave a comment.

BARRY W 
Rating:
5.0

Customer did not leave a comment.

RICK B 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Personnel extremely helpful and friendly

KIM G 
Rating:
5.0

Customer did not leave a comment.

Colin O 
Rating:
2.0

The truck had a check engine light on, had problems shifting gears automatically, and the tachometer was way off the charts. The truck did the job but left us feeling it may break down. I also did not get the truck I reserved, a 15 footer, nor the utility hand truck I reserved. We both have back injuries and really needed the hand truck.

Brandon P 
Rating:
5.0

Customer did not leave a comment.

CRAIG T 
Rating:
5.0

Excellent

JOSE C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A 
Rating:
5.0

The staff at this business was remarkable, very helpful and courteous!

THOMAS E 
Rating:
5.0

Nice people to deal with. I enjoyed meeting the retailers. I wish there were more one way vehicles, though.

Mona C 
Rating:
5.0

Customer service was outstanding! Loved it!

Xavier S 
Rating:
5.0

Customer did not leave a comment.

Robin H 
Rating:
2.0

This was the worst Uhaul experience I have ever had. The truck broke on two seperate occassions and the staff was not helpful at all. CS and RSA were also horrible. I will not use UHAUL again,

Jennifer C 
Rating:
5.0

Customer did not leave a comment.

GERRY L 
Rating:
5.0

This location has provided the best uhaul rental experience so far. Thanks

JOHN T 
Rating:
4.0

Customer did not leave a comment.

Evan T 
Rating:
5.0

Very accommodating and helpful

CATHERINE W 
Rating:
5.0

This was by far the best uhaul rental I have experienced. The woman was filling in for her sister and they were attentaive, informative, patient and professional.

Karen W 
Rating:
2.0

Be more fair on prices

Anna D 
Rating:
4.0

Don't use that often, smaller truck (pickup) would have been nice.

JOHN D 
Rating:
5.0

I prefer using this location for U-Haul services, they are the best. I will use them again in the future!

Kim F 
Rating:
4.0

Customer did not leave a comment.

Tony W 
Rating:
5.0

This is the best uhaulnrental around I will never go to any other place but them

Todd c 
Rating:
5.0

Customer did not leave a comment.

Malcolm H 
Rating:
3.0

If the renter brings the vehicle back with less gas then what was indicated at check out the renter is charged a great deal. And I understand this. However, if the renter brings the vehicle back with more fuel than when it was checked out there is no consideration especially on the customer. How is this policy fair? Shouldn’t the renter be given credit for the excess fuel? Just doesn’t seem ethical. John Huffman

John H 
Rating:
1.0

Pricing is different than what the website says, they have hidden fees and don’t disclose ALL information. They’ll charge you way more than what the website pricing actually is.

Rachel H 
Rating:
4.0

Customer did not leave a comment.

Michelle K 
Rating:
5.0

It was all good

Diane B 
Rating:
4.0

Customer did not leave a comment.

Rita M 
Rating:
5.0

Very friendly Very helpful Very knowledgeable ! This location is the best uhaul location I’ve Ever used.

Kenneth C 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Julie B 
Rating:
5.0

Customer did not leave a comment.

Heather W 
Rating:
5.0

Customer did not leave a comment.

Stephanie M 
Rating:
4.0

Staff was very helpful and pleasant.

Patricia S 
Rating:
5.0

Customer did not leave a comment.

Kayla C 
Rating:
5.0

This is the best location around they are always friendly and they always are so helpful

Todd c 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Steve B 
Rating:
5.0

Nothing

Terry H 
Rating:
5.0

Love this location.Great location.Very helpful and friendly!

Michael W 
Rating:
5.0

Replace the wiper blades. It was hard to see when it was raining on our way home

Tammy B 
Rating:
5.0

The lady was great to work with, very helpful and kind customer service. I would highly recommend this Uhaul location.

jay l 
Rating:
5.0

Great customer service! Always have trailers and always open late, I only rent from this location!

Carl B 
Rating:
4.0

Thank you for your kindness!

Callie H 
Rating:
1.0

Customer did not leave a comment.

Robert J 
Rating:
5.0

Great customer service experience at both the princeton wv location and the Atlanta location.

Billy C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R 
Rating:
5.0

Roll up door spring pulled door beyond normal stop point and I needed to use a large screwdriver to keep the hook latch from being buried in the top of the trailer frame

Michael M 
Rating:
5.0

Open late so we were able to return rental early. Friendly reception and interaction.

Vicki T 
Rating:
4.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Great service nice people

William M 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

The lady there was pleasant all in all it was a good experience

Patricia W 
Rating:
5.0

Good equipment and customer service. Will be a return customer.

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

Richard G 
Rating:
4.0

Customer did not leave a comment.

Brittany K 
Rating:
4.0

Customer did not leave a comment.

Annette W 
Rating:
5.0

Customer did not leave a comment.

james h 
Rating:
5.0

The best place on earth thanks f

Billy S 
Rating:
5.0

You charged us for a WEEK when we only reserved it for a 24hr period. We'd like to have the extra money you stole returned to the card we used. Charge us for the day and miles only NOT a week we never wanted to have it for.

Sara P 
Rating:
4.0

Everything at this location was good.

Robert R 
Rating:
5.0

Customer did not leave a comment.

MIKE P 
Rating:
5.0

Customer did not leave a comment.

Deborah D 
Rating:
5.0

Super nice and professional, they called me to make sure I understood everything and thanked me.

RODNEY S 
Rating:
5.0

Thank you for making moving day so very easy & cheap for us.

Jacob P 
Rating:
5.0

Customer did not leave a comment.

RODNEY S 
Rating:
5.0

All was good with our experience. We had plenty of procedural information prior to picking up the truck and both the pick up and turn in was effortless. The one improvement I suggest is a "speed kills" safety sticker placed right over the mph gauge dial in our truck. The sticker blocked seeing the dial numbers between 60 to 80. Not sure if that is just a one off placement or a standard location but it shouldn't be there blocking information.

Billy C 
Rating:
5.0

The process was smooth, professional, and well managed. I recommend this service without hesitation.

Donald V 
Rating:
5.0

Customer did not leave a comment.

Alice K 
Rating:
5.0

Customer did not leave a comment.

Lisa L 
Rating:
5.0

Customer did not leave a comment.

Amy A 
Rating:
5.0

Willowbrook is always our go to when needing to rent a uhaul. Highly recommend!

Roy H 
Rating:
5.0

Customer did not leave a comment.

Nancy M 
Rating:
5.0

Everything was great couldn't be a better experience

Danny D 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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