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KEOLA J
Customer Reviews for Willowbrook Outfitters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
not any thing was great
RALPH AUsed these guys numerous times. Beat shop around.
JOSEPH RThere was a large counter-top left (6x2 feet) in the truck and the box had not been swept. The Rep who brought me out to the truck opened the cargo door and looked in before telling me it was good. The engine and transmission ran reasonably well, although there was a significant wabble in the front and the truck tended to slide to driver's left, the steering wheel was out of alignment with the front wheels. It appears that trucks are turned around between renters with NO maintenance checks what- so- ever. This may not be much of an issue when trucks are used for a day or two and driven 30 or 40 miles. But I made it perfectly clear that I'd be driving this truck well over 600 miles and I had it reserved for 5 days - All this was included on the reservation request I submitted. I stopped by a couple days before the rental to ensure everything was set. At that time I was given a UHual Truck number and told that would be the one I'd have. When I arrived to pick up the truck 2 days later, that truck was not there and I was given a different one. There were other more minor things wrong with truck I was given - there was mud on the floorboards, the window handle was broken and the ramp was sticky and required two people to close it fully.
KEITH SI emailed them early in the day the day before we were dropping the trailer off to find out if we could drop off the next day before they opened. I never got a reply, so I called and the woman I spoke with told me it was okay to drop off early and someone would log the trailer in when they opened up. The trailer and supplies were dropped off the following day before they opened. I sent an email to them confirming the drop off, and again, never received a reply. So I called at 5:00pm and asked if they were able to log in the return and close out the contract. The nice gentleman said they were expecting the trailer and didn’t know it was on the lot, and that he would take care of it right away, which he did. Shortly after, I received an email receipt showing the contract was closed.
Katherine ONothing, they are real friendly and real knowledgeable can ask for no better
TIMMY AFriendly and easy process.
KIER SWe loved working with Carrie (I hope that’s spelled correctly). She was helpful, explained everything accurately, brought us plenty of blankets for covering our furniture and was fun! We are glad we were able to meet her and to get acquainted with the Outfitter store as well. We will recommend this business to others.
EDWARD SItnwas easy throughout the whole process.
NATHANYEL WThe man and woman who own and run this business are wonderful, welcoming people.
JILL CThey were great! Very helpful when the Beckley Ragland road location was not at all. Maybe work on customer service at the Beckley location.
CHRISTOPHER BOutfitters is a fantastic place. Great customer service.
DAVID PThe trailer and dolly were both quite old with overall light rust on the appliance dolly and missing paint on the door latch area. They looked like your oldest, poorest stock, but they worked well! To maintain Uhaul's reputation, you need to start replacing some of this older equipment.
JANET HPersonnel extremely helpful and friendly
KIM GThe truck had a check engine light on, had problems shifting gears automatically, and the tachometer was way off the charts. The truck did the job but left us feeling it may break down. I also did not get the truck I reserved, a 15 footer, nor the utility hand truck I reserved. We both have back injuries and really needed the hand truck.
Brandon PExcellent
JOSE CThe staff at this business was remarkable, very helpful and courteous!
THOMAS ENice people to deal with. I enjoyed meeting the retailers. I wish there were more one way vehicles, though.
Mona CCustomer service was outstanding! Loved it!
Xavier SThis was the worst Uhaul experience I have ever had. The truck broke on two seperate occassions and the staff was not helpful at all. CS and RSA were also horrible. I will not use UHAUL again,
Jennifer CThis location has provided the best uhaul rental experience so far. Thanks
JOHN TVery accommodating and helpful
CATHERINE WThis was by far the best uhaul rental I have experienced. The woman was filling in for her sister and they were attentaive, informative, patient and professional.
Karen WBe more fair on prices
Anna DDon't use that often, smaller truck (pickup) would have been nice.
JOHN DI prefer using this location for U-Haul services, they are the best. I will use them again in the future!
Kim FThis is the best uhaulnrental around I will never go to any other place but them
Todd cIf the renter brings the vehicle back with less gas then what was indicated at check out the renter is charged a great deal. And I understand this. However, if the renter brings the vehicle back with more fuel than when it was checked out there is no consideration especially on the customer. How is this policy fair? Shouldn’t the renter be given credit for the excess fuel? Just doesn’t seem ethical. John Huffman
John HPricing is different than what the website says, they have hidden fees and don’t disclose ALL information. They’ll charge you way more than what the website pricing actually is.
Rachel HIt was all good
Diane BVery friendly Very helpful Very knowledgeable ! This location is the best uhaul location I’ve Ever used.
Kenneth CStaff was very helpful and pleasant.
Patricia SThis is the best location around they are always friendly and they always are so helpful
Todd cNothing
Terry HLove this location.Great location.Very helpful and friendly!
Michael WReplace the wiper blades. It was hard to see when it was raining on our way home
Tammy BThe lady was great to work with, very helpful and kind customer service. I would highly recommend this Uhaul location.
jay lGreat customer service! Always have trailers and always open late, I only rent from this location!
Carl BThank you for your kindness!
Callie HGreat customer service experience at both the princeton wv location and the Atlanta location.
Billy CRoll up door spring pulled door beyond normal stop point and I needed to use a large screwdriver to keep the hook latch from being buried in the top of the trailer frame
Michael MOpen late so we were able to return rental early. Friendly reception and interaction.
Vicki TGreat service nice people
William MThe lady there was pleasant all in all it was a good experience
Patricia WGood equipment and customer service. Will be a return customer.
WILLIAM BThe best place on earth thanks f
Billy SYou charged us for a WEEK when we only reserved it for a 24hr period. We'd like to have the extra money you stole returned to the card we used. Charge us for the day and miles only NOT a week we never wanted to have it for.
Sara PEverything at this location was good.
Robert RSuper nice and professional, they called me to make sure I understood everything and thanked me.
RODNEY SThank you for making moving day so very easy & cheap for us.
Jacob PAll was good with our experience. We had plenty of procedural information prior to picking up the truck and both the pick up and turn in was effortless. The one improvement I suggest is a "speed kills" safety sticker placed right over the mph gauge dial in our truck. The sticker blocked seeing the dial numbers between 60 to 80. Not sure if that is just a one off placement or a standard location but it shouldn't be there blocking information.
Billy CThe process was smooth, professional, and well managed. I recommend this service without hesitation.
Donald VWillowbrook is always our go to when needing to rent a uhaul. Highly recommend!
Roy HEverything was great couldn't be a better experience
Danny D