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Drake S
Customer Reviews for Wilson Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He was late to open, had a line at that point was an hour after my appointment time before I was able to leave. He wore a t-shirt that said "coordinator of the whole shit show". Not appropriate but true. I reserved 2 furniture movers and only had one.
JAMES Sall good
EDILBERTO MIt was all good the man was very nice and understanding I would love to to do rentals for you guys the one that was at creel I heard they don’t do it no more it’s probably because they was so rude and at creels in Lavaca they charged way to much and charged your debt card the next day for gas when you filled it up already when you took it back and that’s way more gas than it had to begin with I know I rented from creel but Wilson in van Buren was awesome he said I would get a refund because I only went about 23 are 26 miles instead of 45 miles he was nice and very helpful I’m glad he was there to help me thank you so much for having a u haul place there
CARLENE BI reserved an appliance dolly that was NOT left in the truck and no person was at the location to get me one from inside the store. I asked for a refund but see that was not issued
KRISTA COpen up on time.
TERRANCE GThe lady was leaving but stay so I would not have to use the very confusing app. She was awesome!
JEFF GI had to call this place 48 hours after I dropped off the trailer to ask this woman again to check in the trailer as received. I shouldn’t have to ask her repeatedly to do her job
JAMES C26' Ford F650 and car haul trailer was what I rented. The F650 rode great and was very easy to maneuver. The woman that helped me in Van Buren, AR was very thorough and bright. Janey was here name.
LAWRENCE CThey were nice. We did have to disconnect everything ourself which may be what we had to do. We did pay for two days but got it home and turned in the trailer a day early but didn’t get no money back on the day we didn’t have to use it. But over all was a good experience.
JERRY LGirl was not well trained . Not able to answer a couple of questions had to call someone . Didn’t have good customer interaction skills Would not recommend this location if you have never rented and hooked up a trailer.
Vincent MWe dropped off after hours and followed all instructions but never received confirmation that the trailer was received. We had to contact U-Haul customer support who then had to contact Wilson Towing. I wouldn't choose this drop off location again because after learning that trailers get stolen from lots, we were really worried when we didn't hear anything and the inconvenience of having to call to check the status was annoying.
MICHAELEDWARD SEasy to do business with. Thank you so much!
Dave A