There was an issue with the truck check in that the front desk peraon was unable to figure out. They called uhaul support, as well as, their supervisor for help. We were there for about 45 mins just to check out the truck. Then i had an issue with my app and had to call the day of the pickup to get worked out. Everyone was kind and it did eventually get resolved and finally went smoothly when dripping off.
Raymond B
Wilson Towing LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Buren, AR 72956
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How U-Haul Reviews WorkNot have a ton of hidden fees! Went from $86… to BAN $200! Like what? You shafted me hard. Fuck you uhaul
Summer CThis trailer had obviously been wrecked or had major issues. The place I rented it through informed me they were not to touch anything... which I have never had anyone tell me before. The connection was never "secure" and the door did not close properly. As we traveled, we had MAJOR issues with rattling, vibration, and noise. Contacted the U Haul center and they sent someone to our destination to check out the wheel and found nothing!!! They knew I was very concerned about safety since we had small children with us. So, when we did get on the road a few days later to head home, it was 10 times WORSE!!! And the trailer was parked ALL week! We had to end up calling roadside assistance AGAIN, and then had to to an emergency swap in a place in Crestview Florida! THAT PLACE WAS THE BEST WE HAVE DEALT WITH THIS WHOLE TIME! I don't have much to say positive about our original pick up location or the roadside assistance since they found nothing, and i KNEW there was an issue! We have rented a trailer like this for the past 4 years! We have never had an issue like this. IF I ever use a Uhaul trailer again, I will go out of my way to go to an authorized UHAUL trailer place.
Robbie SThe Van Buren location where we returned the rental truck was also very helpful. Thank you and Virginia
DAVID CBest service in town!
CARLOS G