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GREGORY J
Customer Reviews for Wilsons Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
24/7 drop off was great and location was easy to get to and there was no problem parking the equipment. Being able to drop off after we finished unloading at 11 was great! Location was clean and well lit!
Ashley Mfast service and easy to drive
Elaine OThe customer service was great. But it makes it hard to do when your system keeps crashing on them . You might look into having tech support for your representatives trying to do their jobs .
Dana RThis facility was easy peasy to do business with. Representative was attentive, friendly, and efficient.
JERRY TThis is whow to KEEP me as a future customer; I booked a reservation and was told all was good. The2 days later I got a call saying that the closest car trailer was in Las Vegas and that they were sorry.... I drove by my local U-Haul location and they had 2 of them... They had my reservation and I picked-up the next day as planned. I was quoted $198 and it cost me $260 (I added insurance) to drive off. I dropped off 6 house later.... The price seems HIGH to me considering I'm taking something TO California, NOT FROM California. Correct me IF I'm wrong. I have 3 more car moves coming up in the near future. Some kind of a discount would make me feel better and keep coming back; Paul Jamieson. (818) 209-6590
PAUL Jabsolutely the best location
Thomas PService was awesome. Much better than an actual U=Haul center.
Steven LDon’t cancel order if customer is late totally disappointed when I went to pick up the truck it was canceled . Had to rebook and pay ocer 200.00 more would gave just said forget it but, my father oassed away and had to empty his house.
Donna AGreat people!
Austin PThe guys are great. I’ve used 3 times now. No complaints!
Elaine DQuick in and out. Had the unit that I needed!
gary wKnowledgeable , friendly and convenient
John GNothing staff are great always there to help they provide a great experience thank you
al wOverall experience with the equipment and the service at both ends of the trips was excellent!
randy cThe guys here are awesome!! Great customer service 🙌🙌🎉🎉
shekira mNever would I use this location ! EVER ! Business hrs said 8:30 - 3:00 pm. I arriver at 12pm waited until 1:00pm . Call the phone number on the office building no answer... Rediculous service,. I will never use this location and I will make it a.point to inform everyone I know of the poor service given by UHAUL.. Social media is a powerful tool!
John PAbsolutely nothing!
suzanne aThe entire rental was easy & everyone was very helpful
Debbie TNothing, great customer service and value for the price
Robert OMy go to place for rental needs. Highly recommended.
Lyle FNo changes necessary. Wilson's U-Haul is Great. Once again we were very satisfied with our rental experience at Wilson's U-HAUL, Hwy 95, Lake Havasu City, AZ Thank you Paul & Mary
PAUL SFriendly and efficient, always have good clean equipment.
Brian EThe comment is for other customers. If you’re having a bad U-Haul experience, you need to come to this place, throttle back just a little and they’ll come through.
T SThe vehicle was clean and ready for pickup
Trenton LThe boys over there in Lake Havasu were excellent. They took such good care of us! I would recommend them to anyone!
MATT KTo reserve a cargo van was very easy, then I picked up the cargo van. The cargo van was just the right size for our needs. It was easy to drive, got great gas mileage. The check in to return the cargo was extremely easy. I had been concerned about the check in process because the U-Haul facility was closed but it went very smoothly. If we need to move again we will definitely use U-Haul!
OMA SThere's absolutely nothing that could have made it better. I have been reccomeding them for years!
JERI FHave used this location several times and couldn’t be more pleased with the service. Great staff and equipment .
Lyle FThe brothers at Wilsons are really very good guys. I may drop by and bring them a steak or two.
T SThe truck was new and clean. Didn’t have many miles. However while we were driving the weatherstripping that holds the windshield in place came loose. And the seal around the passenger window did not seal well either. The truck handled well, got good gas mileage. The service in Lake Havusa and in College Station was great.
Lisa DDropped after hours, so no personnel were there.
JAMES MVery efficient and hassle free. Will use their service exclusively! Thanks
Anne HNothing
PAUL SWe originally had a pick-up reservation in Topock, AZ. Set up through Apache Junction, AZ. Drove 4 hours to pick dolley up. And they don't even carry dollies there. Had to drive another 30 minutes to Lake Havasu City to 1 up. I'm still waiting to hear from Apache Junction traffic dept. for some type of refund. We will never use U-Haul again. We are very disappointed with U-Haul. Never had such a messed up ordeal like.
DAWN LAlways great service from the staff
al wGreat customer service,very professional
Lazerre DWe dropped the trailer at night when the office was closed.
JACQUELINE HThis location was great, truck was clean and ready to go. The only problem is that U-HAUL charges to high of price per mile. We was in a bind and had no choice. NOT HAPPY.
ray hVery fast service. They made everything very convenient. I have used them several times and always very smooth. Thank you
BRADLEY BCommunication needs to be improved as well as confirming the truck is given the same way you expect it back
Angela WFriendly, helpful .. they hooked the trailer up to my car. I was in and out!
ELAINE DAbsolutely nothing everything was properly cleaned running, easy to operate mostly a very safe ride
Randy RThis is the best U-haul location I have ever been to
Thomas PI have nothing but praise for my experience. Great job in Havasu City Az, and in Shawnee Ok
Douglas LI was 110% satisfied with the service equipment and the personnel very friendly very helpful.
Richard KNothing u were great an easy to use an reliable
geremy c