I've used U-Haul many times and had great experiences all over the country, but Wilson's self storage in Lake Havasu was the worst experience of my time e doing business with U-Haul and made me want to buy my own trailer. The service was the worst part, they are very rude to their customers and not good people to do business with. Other than that it's literally a trailer that's not very organized and I'd never recommend someone there.Cory M.
Wilsons Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website didn't work to return the truck and no one was there even though they said they would be. I had to call to return the truck; total pain.Janene W.
All over all was a pleasant experience excellent customer serviceSandra T.
Customer did not leave a comment.EARL L.
Easy to work with. Everything was as ordered and the staff was friendly and helpful.Robert L.
Good people.david S.
Arrived at location and no one was there. I ended up taking the trailer anyway because I needed it. The trailer was dropped off the same day. I get a phone call Monday telling me I didn't follow protocol that I shouldn't of took it. It's considered stolen st this point. Well you online process is very deceiving it says your online check in complete to me that's a green light to take it. You guys should really highlight something saying don't take yet wait for a representative. But he went home early so guess who suffers? The customer. I won't be back to U-Haul unless I have too it's no longer first choice.Salvador H.
Customer did not leave a comment.gary W.
Absolute who we use again.bn W.
Good people.David W.
Honor your reservation process!! Or establish one! Also, your website./online system does NOT work!Steve C.
Customer did not leave a comment.Kenton J.
Everything was fineRichard G.
Customer did not leave a comment.richard G.
Straightforward guy. Does a good job.Stephen K.
Great experience! Great customer service...Aaron B.
Customer did not leave a comment.Jamin H.
Customer did not leave a comment.WILLIAM T.
U-Haul always makes it so quick and easy to rent from!Chuck J.
Apparently no longer called "Wilsons", perhaps "McCheapers" instead, and was not open on Sunday despite U-Haul site saying they were.George K.
Hmmmm, I went to drop off the car hauler as previously agreed...but the attendant was all kinds of rude and insulting!! He told me that I was 2 days late, and that if I would have read my contract I would know. I was "red-barred" in his system (whatever that means). He said he wasn't worried because it happens all the time. He even went on to say that I could have returned after hours...I told him the app only discussed trucks with keys and not TRAILERS. I was concerned about dropping off a trailer on their open lot with out it being secured. This is LHC and everyone has trailer hitches...what would stop anyone from driving off with the trailer. How could I prove I returned the trailer?????? So, I waited until the lot was attended. I told him about my conversation when I rented and he scolded me for not READING my contract. Great, I own that for all future rentals but on this day he as condesending and insulting. He further told me that I should be lucky I was dealing with him because most UHAUL attendants are "assholes". I told him, quite the contrary because the guy at the Garden Grove location and the guy is the south LHC location was friendly, professional and accommodating. He further went on to say that this incident was clearly a case where the first rental location was lazy and didn't want to do their job correctly. Nevertheless, he didn't charge me for any extra days and left the rental as is, but my interaction with him was just not comfortable.JULIE C.
Needed help for an after hours drop off. We called the 800 number for assistance. Kevin was GREAT! He turned a very frustrating situation into a blessing. Thank you Kevin!ROBERT M.
Customer did not leave a comment.Stephen M.
He rented a truck that broke down and we were stranded for several hours. I have never been able to reach him at his # on the contract. My granddaughter, Jessica, and I were dealing with UHaul when we finally took my personal vehicle off the trailer & drove to Coeur D'Alene, Idaho more than 7 hours later. This caused a hardship for us again because the men scheduled to unload were no longer available. Read the entries & record of phone calls in your computers. It was unacceptable service and I would never use UHaul again. The trailer was towed back to Missoula and the truck was finally towed to my apt in CDA, Idaho. The local UHaul in CDA refused to get a tow truck to take to their location. Martha in the Corporate office finally got the matter resolved and she got truck towed to local UHaul. The drive shaft on the ground. It was the worst service ever!jessica A.
Don't tell customers that a certain piece of equipment my not be there when a person reserves it. What's the point of reserving it than?steve K.
Customer did not leave a comment.Jeff M.
Inside the truck was Filthy, smell smoke, can't see out of the windshield Make sure it's clean and everything works proper Example tailgate works properly. In my situation didn't.Hilmi Z.
Customer did not leave a comment.Johnna M.
Customer did not leave a comment.Michael L.
Can't complain about anything. Everything went smoothly.Patti L.
Customer did not leave a comment.Erin U.
Customer did not leave a comment.Tod P.
Customer did not leave a comment.Jason C.
Same great service pleasure to do business withwilson M.
Customer did not leave a comment.STEPHEN K.
I rented a truck at 3pm in the afternoon and was informed that I had to have truck back by 8:30 the following morning... but paid for 1 full day. Informed that the truck was rented for 9am. I never got completed what I wanted the truck for, but still returned the truck at 8am. I drove by the rental location at 10:30am and the truck was still sitting there. I think this is very unfair as I did pay for a full day, but was misinformed and could not use the truck. Very unfair.Dan B.
Customer did not leave a comment.Mary Lou M.
The no contact registration went well. Should keep this even after Covid is over. Very nice person in Lake Havasu, new his job well and professional.Robert D.
The gentleman that took care of my transaction was courteous and professional.Judith W.
The gentleman in the office was extremely rude and dismissive. I had to do a ride share rental even though they were in the office on site. I had poor internet signal as i am from 1500 miles away. I could not pin my location (which you have to do in order to get the code for truck keys) and he told me oh well you have to do it online. The cab of the truck had chewed and spit sunflower seeds in the door bin and gum on the steering wheel. The only saving grace was the gentalman at the call center who helped me find a truck. He went out of his way to offer assistance.nicole A.
Customer did not leave a comment.Charles B.
Employees are always helpfulKevin H.
Customer did not leave a comment.ANTHONY C.
Customer did not leave a comment.Joyce W.
Customer did not leave a comment.Steven B.
I would definitely recommend this location to friends.marty W.
Customer did not leave a comment.Walter G.
Customer did not leave a comment.Timothy B.
Awesome customer servicejohnny C.
Great return experience. No problems.Robert P.
Customer did not leave a comment.Thomas K.
The trailer was hot when entering to sign out the rental.Needs better A/CSteven M.
Customer did not leave a comment.ernie R.
Quick and easy once you're signed up with themDonald S.
The gentleman running the establishment was very polite & courtous I would go back there anytime to get my U-haul needs.barbra M.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Barbara L.
Customer did not leave a comment.Desdnie H.
Bad experience with customer service and lost 2 days of work for not only me but also family members that I had flown in to help move. The online reservation system obviously DONT WORK so dont waste your time reserving online.. The pick up place was closed for a 3pm pick up on Saturday and closed the following day ( the sign in front read open at 9am on Sunday). When I called customer service i got nothing but a run around to call several different numbers. No one was willing to compensate for anything. This was a horrible experience for all of us. The only good experience was that the place we finally got to pick the truck up from opened an hour and a half earlier on Monday morning because he had other paperwork to do. I would not recommend uhaul to anyone that needs reliable and professional service.James W.
Customer did not leave a comment.Gary T.
At least at this location the employee was respectful and apologized for what happened even though it had nothing to do with him.KATELYN G.
Customer did not leave a comment.Yamille W.
No complaints about the drop off location.KATELYN G.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Edward R.
How about a discount for my next rental? That would be nice! Hahaha!! I do love how renting a truck is so quick! We rent haul trucks quite a bit!JERI F.
Customer did not leave a comment.David M.
Customer did not leave a comment.Ann P.
Customer did not leave a comment.Larssa D.
Better look at units ,before dispatching.Michael K.
if not Broken dont fix it ! they run a tight SHIP !Gary J.
I rent frequently, your people are great, at all locations that I have used. There is no reason that your software needs to be so Fd up! Even your employees have trouble working your system. Fire the person in charge of your reservation system!Richard G.
Fast service and friendly staff ... I will be back.Bill B.
The gentleman behind the counter was a little abrasive, but the other man that helped hook up the trailer was very friendly. This location got the job done.Melissa M.
Very courteous helpful and got us out really quick I will definitely go back there againholly D.
I couldn't think of any possible way to improve our Uhaul experience at Wilson's! Those guys are down to earth, friendly and quick! Wilson's is where we always try to go! The only thing I can think of is, if Wilson's don't have the equipment we need, maybe they can pick it up from Wilson's! :-) Thanks !!JERI F.
Customer did not leave a comment.Jack V.
Customer did not leave a comment.Renee J.
Customer did not leave a comment.Adriana C.
Customer did not leave a comment.DARIN B.
Customer did not leave a comment.Gerald F.
left wheel was loose, had to jack up the unit take out the carter pin and tighten the bearings. lug nuts were corroded and rusty. could of caused a big wreck.ed R.
Customer did not leave a comment.Dennis D.
Great locationJared W.
Best service and in and out quick. Highly recommended!Tammy V.
Customer did not leave a comment.Francis B.
Customer did not leave a comment.Bonnie M.
Customer did not leave a comment.wilsons U.
Customer did not leave a comment.Jim H.
When u dropped off the young guy was very rudeRobert A.
Very nice people running this Uhaul facility. Very easy experienceparker P.
Customer did not leave a comment.JIM C.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.wilsons U.
Customer did not leave a comment.ken C.
Customer did not leave a comment.James T.
The truck cab was not cleaned. Used facial tissues, food wrappers and food crumps were found. The windows were filthy. I had to clean, vacuum and sanitize the cab.Gerald F.
Same great servicewilsons U.