Easy fast in & out. Thanks!
Michael L
Customer Reviews for Wilsons Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I went to the U-Haul website, it stated there were no 10, 15 or 20 foot trucks available. A couple of hours later it said there was one 15 foot available. When I arrived at the location four hours later they had I believe two 10 foot trucks, three 15 foot trucks and at least one 20 foot truck sitting in the lot. I think the U-Haul website needs to keep better track of inventory and availability. Also, when I picked the truck up, there was just above half a tank and it was marked as 5/8 full. When I dropped it off, I filled it up to the previous limit, but then got penalized and had to pay an extra charge to bring it up to the 5/8 mark.
Perry BNothing. All was great
james eTrailer and rental staffing was great and treated me great
Eric SMaybe call to make sure the return office will be open for your customers. I was apprehensive about leaving the trailer when no one present.
TRACY TUsed this U-Haul location several times now to tow my SxS. The trailers I've rented are always in good condition and the process to rent from them was quick and easy. I've found the guys in the office to be helpful and easy to work with. Will definitely use them again in the future!
jerry hNothing to improve. Service was good, equipment there on time, clean and as advertised and everything went smoothly. Will rent from Wilson Storage in the future.
Maggie Bnone
mark eCool dudes. They got me on the road quick.
Nick CNothing
Ezekiel HI’d give the rating a 5, except the heater was not working and I froze the entire trip. I let U-Haul know when I dropped it off and they are scheduling for repair so the next person doesn’t have that issue. Everything else went off without a hitch (pun intended).
Diane SI’ve used this location multiple times because they are professional and quick to the point.
Kevin PPerfect
JAMEY BGerold has and still is one of the best Uhaul businesses ( Wilson's ) in Lake Havasu City AZ. He is straight forward and bends the bar trying to fit the needs of the customer.
William PDropped the trailer off on Christmas so the location was closed. I got a email next day checking it in all good.
KYLE BUhaul truck was tightly parked boxed in by 3 other uhauls. It was difficult to back up the 26 ft truck.
Juan HVery rude. No customer service skills. Felt very rushed. The pick up was maybe 3 mins. TOPS! We picked up a car hauler trailer.
Kurt HNothing 😀 These guys were Awesome!!!
Lauretta PNo needs, it couldn’t have been any easier.
cameron sPersonal were not personable
JERRY GThe two personnel that were on staff were extremely rude. Told me their system was down. They couldn’t rent anything. I called U-Haul‘s 800 number and they told me the system is not down these people at this location are lazy.
Bryan CIt was super simple and easy to reserve online and pick up and drop off! Very satisfied with the service
Robin BVery nice! Easy drop off! Friendly service!
ANNA CKeep every location operating just like this one.top notch
Mark MVery friendly people
Adriann Severything was fine.
KERRY EFriendly, knowledgable, would rent from again certainly
Edward RWas a trailer on a storage lot, but staff were fast and helpful.
PAMELA HThey are an example of great service
gloria tEverything was great at this location. The staff was friendly, there were no lines and I got my rebel truck quickly.
Thomas MJarod & Robert are the best!! We had a little problem with the lwiring harness, Jared & Robert figured it out in seconds. Thanks so much for making this happen!!! Yall ROCK!!!
JERI Fnice guy very professional
Joseph GWe had a blowout shredded tire only 2 hours on the road. That tire was very old. The one on the other side was fine. But…. We were stranded on the side if I 40 for 5 plus hours . The tow truck came with the tire but realized it was an ancient wheel that they don’t even make . So he had to search for someone that had that wheel and had to go 132 miles back and forth to retrieve it. Meanwhile we were stuck in the dark and cold with semis flying by. Very scary and stressful. At least U-Haul is paying for a hotel. But won’t make it home until tomorrow and missing a day of work.
nancy hGreat service and easy drop off.
JEFFREY IExtremely fast and efficient check-in and out. Gentlemen hooked up and unhooked the trailer Great customer service!!.
Richard LNothing. Great service. Easy to work with. Friendly and attentive service. Personnel are easy to talk to and very helpful.
Robert LThe place in Havasu took care of us, went above and beyond for us. he is fantastic. Would definitely use him again.
DAVID MEvery thing went very smoothly
GARY MThe guys at Wilson’s self storage are always helpful, they treat you with respect. They are a great place to do business with.
William SLove this uhaul place!! Recommend highly!!
DAVID MI have rented several times from this location. They are very professional and always make you feel like they want to make your rental experience with them the best.
BRADLEY BWilson's is always exception love doing business with them.
William PI think your business model works as is.
Mark EOUTSTANDING FACILITY, EQUIPMENT AND MOST IMPORTANTLY, THE PEOPLE WORKING THERE!!!!!
CATHY GTreat customers with respect the vehicle was not good,I took photos if u would like to see them
christine wThe link for the map location was incorrect, it directed to a location in Nevada.
Nina LPeople who run the store are great & very dependable. I use this store a lot for units when I need them.
DENNIS Lno one was on site when we showed up there was no help whatsoever. We had to unload the trailer by herself.
KEVIN MThe original representative didn't inspect the truck with me nor explain anything. He also didn't ask where I was moving from which was 80 miles south of his location, (160 round trip) ending up with a charge for extra miles. The truck was still dirty from the previous renter with crumbs and spilled beverages. He simply pulled it out of its parking spot and said "here you go, the a/c is running". He also refused to give me a printed copy of the contract because" we don't get reimbursed by uhaul for paper or ink and it saves us about $2800 per year".
terri gNo personnel to rate. Place is always deserted.
BRADLEY DNothing - everything was lost wonderful.
Cheryl DVery friendly and very helpful
Renae SIt is easy to get in and out of this location. The man who helped me here, was very efficient, very cordial, extremely helpful, spoke English! Made turning in the U-Haul, very easy.
cherry bExcellent service. Trailer was in good shape and towed great over 3000 miles. Thanks!
kai kOutstanding and friendly customer service. Very professional. I would pick them every time if I was in this area.
Lisa HAlways my go to place for equipment. Great service. Highly recommend this place.
Lyle F