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Sam S
Customer Reviews for Winchesters Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your customer service was exceptional. Thank you for making a very hard day a little easier!!!
Pam PNothing everything was great
ronald sThe trailer was great and I will need to rent another one soon as we are coming to Florida to pick up another load.
Dave SI had my appointment booked with an over the phone agent who knew that we were going to return the truck at a different location. She even had ME look up and spell the location for drop off MULTIPLE times I was basically cursed out by them because I didn’t know the company vernacular for “in town” rentals I was in the same “town” so anyone who has 1/2 a Brain would think as I did that if an over the phone agent booked me a reservation, it would go smoothly. Apparently having 1/2 a brain is about the best the entire location can muster. My mother in law had died and we were moving some of her belongings to storage. They turned the grieving process into the WORST experience I’ve ever had with U-Haul. I would recommend drunk college kids over this location
ERIC RThey did not have the dolly I reserved, had to drive across town to another location to get the dolly. There were bed rails from previous customer left on the truck.
Faith NFabulous customer service! Thank you!
John HEasy return process, very helpful
Candace DThese guys make is so easy and pleasant to rent from. This was my 2nd time renting from them and they will always be my #1 choice. They had what I needed and it took 5 minutes to pick up and drop off. Can't get better than that.
Mel CThis is my go to Uhaul Facility.
ENRIQUE REveryone at all of the U-Haul locations were professional, and courteous. I'm a returning customer and look forward to our future business together.
Kevin HTurned the trailer in on Sunday, May 18th. They would not show the trailer checked in until I contacted U-Haul on Wednesday., May 21st. Spoke to the towing company twice and U-Haul once.
BRIAN TThe gentleman that helped us with the return was so nice! He assisted with removing the trailer from our truck and also gave us advice/suggestions on the area since we were relocating our son for a job! I was very impressed.
EDWARD JPickup and drop off were a breeze and the lady who helped us was such a nice person!
Mitchell GI can't think of anything that needs changing
Grant DAccept credit card :)
elisa bThat location, towing company on Big Run os awesome. They are so gracious and funny. Moving day is stressful and the boxes are heavy, they really made the experience a lot better.
John CI was dropping the trailer off and it was on Sunday at 9:00 PM. An employee happen to be there and was very helpful when he didn't have to be. This is the type of employee that stands out in today's world. I was greatly appreciative and impressed.
VICTOR HI requested a dolly and it was not on the truck. I was charge for it.
Milton RWinchesters are super easy to work with, the equipment I request is always there and waiting on me. The equipment is always in good order.
Tim SThis is a location I have used 2 times now and will return again soon.
elisa bI use contactless check-in and return for a reason. I’m not looking to be grilled by some random guy standing outside the location on if I refilled the gas, etc. I don’t know who he is. Please have the people running your locations respect the contactless system. This location also had terrible street parking. It’s difficult to basically have to parallel park a 26’ truck.
JORDAN RTrash from previous customer left in uhaul. I also got charged for fuel even though I put it back to the amount it was when I received the rental.
Matthew TOne thinking to do maybe your personal may be able to work 24/7 a week
NORBERT KThe guy who checked us in was very friendly. I will definitely be using them again when needed.
Patricia pThe man who assisted me was very friendly. Transaction was quick, easy and smooth. Would definitely recommend this location to others. Top notch!
Walter LThe truck I drove was hard to drive. Steering was a problem. I had to constantly turn the steering wheel to stay in my lane. The truck would veer off gradually to one side or the other.
Terry Bfriendly folks who had the equipment that ai needed.
MICHAEL WThe gentleman help me get the trailer off before I unloaded the truck and when I brought the truck back showed me where they wanted it and gave them the keys.
JEFFREY PI have rented trucks from this location several times, and they are always top-notch, and the staff is so friendly and helpful. There’s nowhere else I’d rather rent trucks!
STACEY K1-800-UHAUL customer service failed to ensure pick up location would be Open . I had tro stand in the rain and snow for over 2 hours to wait for owner to come open business. Local pick up office added Insurances cost to my reservation, after i had declined it. Local pick up office assured me it was "Corrected" before i left their office. It was NOT. I disputed $98.00 of charges on my credit card to correct the error. UHAUL should reach out to me and correct this..!!!!
Leonard WBuilding was locked and CLOSED upon arrival to pick up truck and Trailor. Waited 2 hours in snow and rain to get Uhaul. Was charged for "Insurance" i did not want and had declined. Refund of Insurance charges was assured, but did not happen. I Disputed $98.00 of charges with Credit card company. UHAUL needs to contact me and correct this ASAP..!!! UHAUL stated they would credit me $50.00 for the 2 hour wait outside in the rain and snow. Not seen that credit yet.
Leonard WVery good 👍🏿
ANTONIO SThe owner who checked us out was nice BUT I was charged an extra $50 from the price I got online and I’m not sure why but I wasn’t happy about it
Darniece DGuys did a great job
Mike TPick up and drop off were easy and fast. Everything went great.
Greg PMake sure all door locks work before renting out. Ours did not.
Patricia MThe instructions said a key would be waiting for me in a lock box outside the facility for pickup at 8am. I was never given a lockbox combination or information and when I arrived at 8 no one was there and there was no key anywhere to be found. I called multiple times and started a customer service chat to no avail. I finally was able to pick up the key when the employee who was opening the store showed up a little after 9 am. It delayed my move and inconvenienced the people who were helping me by an hour and a half.
Ashlee HFirst of all, ignoring the customer while they stand at the counter for over ten whole minutes is plain rude. I felt completely invisible - he just ignored my presence while he took a phone call and then did some other tasks on the computer - all while I stood there, not even acknowledged or greeted!!! Then instead of helping me, the gentleman was short and annoyed, like dropping a dolly at my feet rather than helping me load it into the truck, and making excuses for how busy you are and that is why my reservation could not be honored properly, etc. The whole experience was just awful. I have NEVER been treated so poorly - like I was a problem to the guy, rather than a customer. And the truck was all dirty in back, bits of junk and broken toys from the last customer. Last year I had a wonderful experience - this year, I was treated like an annoyance to your business for coming to rent a truck... AWFUL and inexcusable.
Stephanie WVery friendly and helpful. Would definitely use this location again.
Lindsay S.
ricardo yGreat and easy rental. Thanks so much. Nice people.
William SNothing, everything was easy in and out and on the way!!!! Great service l!
Doug BWe dropped the truck off around 4pm, and they didn’t update it so I was charged the “after hours” charge.
Kennedy TRadio didn't work. Drivers seat was damaged and covered with a seat cover which was not fastened down. Could not see the odometer.
Terry BExceptional crew that runs this location in Lexington. Highly recommend the simplicity and diligence of answering questions you may have and a team that are open to making the process of checking in and out a Uhaul with ease. Mahalo 🌺
Umialiloa HThe location was convenient but the moving pads we ordered were not on-site and they informed us that the location never carries pads. Our question is: Why are you prompted to order and pay for rental pads at a location that doesn't have them?
Jim RThe check-out and check-in process was really fast and got me on my way.
Thomas CGreat performance in and out fast
JAMES FYou do it right. Easy peasy for making a Reservation and you have locations just about everywhere. Keep up the good work!
Chris BPerhaps some better organization so I know where to park. I had to park in the street because there was no room in the parking lot
AARON DWe received our U-Haul truck with 3/4 of a tank of gasoline,. We returned the U-Haul truck with a full tank of gasoline. considering the size of a gas tank and a large vehicle we feel $15-$20 should have been deducted from our bill. Since we are being charged for every mile over the allotted distance, we should also be reimbursed for the extra gasoline in the tank. Please contact me at. Rickbria22@gmail.com 203-832-2793
Rocco BThe problem was that no one opened the location at 8;00. We came from St Louis to move our daughter and reserved a truck on 8:30/2024. There was a driver who helped and provided us with a key to a truck and the office allowed us extra time. So everything worked out well.
Randall S