The rental truck had the check engine light on throughout the rental. The location employee was unprofessional in her communication with people she was trying to rent a truck to as well as talking on the phone to someone that was clearly not a work call. She spent a lot of time trying to “get the Uhaul system to assign this truck” to people. After a lot of time and calling Uhaul support, the rep read the truck # to her on speaker so we could all hear, I told her that I reserved that truck the other day and I just need the keys. Those keys were in her hand already. She walked over without saying a word and handed them to me.
Mike B
Winchesters Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Actually have the dollys available
Cameron JI had to wait for a while to get the equipment unblocked as it was buried deep behind other equipment. She said she had my reservation, so why didn't she have the equipment moved the day before to make it available?
Jeffrey HRented the trailer for 6 hours returned it in 4 hours then was charged for 4 days rental.
Byron SEverything was good except for the missing dolley
John P