Nothing. All went very well.
Thomas Tilbrook
Customer Reviews for Windsor Commons Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was hard to find the parking location to drop off the uhaul. They should use the correct address, that would have helped.
Kalee HowellLocation easily accessible , no traffic/congestion. Employees were friendly and helpful. Truck clean in good working condition. Would definitely use this location again.
Donald UpholdThe staff was amazing and the whole transaction was seamless
Trischa MinnickBoth gentlemen at the counter were great. Friendly, fast, efficient! Would highly recommend using this location!!
CHARLES TERHUNEThe guys at the storage facility were professional and courteous! They prioritized my safety during a day with lots of ice/snow on the ground. I definitely would recommend them to a friend or family member.
Thomas CravensWe ordered a dolly and it was not put into the truck. We also requested a pickup in Fort Collins and were sent to Windsor which is much further and more mileage. Additionally, the windshield wipers barely worked and we had to travel in weather that required pulling over frequently to clear the windshield.
Matthew MarshallNothing, they were great and a pleasure to work with
Robert PratiMake sure everything was there that the customer needed and could be done in a timely matter to get the trucks back and work completed.
mark kelleyThe gentlemen who checked us in was very pleasant and knowledgeable. I would definitely recommend to anyone to use this location.
Rachelle ParksBoth staff members we super great and friendly. The dolly and blankets on truck were not on the truck but they explained that there was a mix up and refunded me for the dolly I had originally rented.
Aaron Pelongreat service wouldnt change a thing
Pete BelangerWonderful Staff!! Will use this U-Haul Dealer again.
Daniel BarrI was in a jam and they really helped me out!
Freedom BeachJust the best! My go to for all moving and storage!
Michael BotkinThe equipment was filthy inside and out could not see out the side view mirrors because the glass on the entire unit was so dirty. The cab was full of dirt the intrusment cluster was so dusty I had to wipe it to see speeds. The rear blankets and dolly were used and left open and unfolded.
David DrechselI cannot recommend any changes to the operation of the U-Haul office. I made a truck reservation over a week ago and it was ready to go when I walked into the office today. All paperwork was accurate and quick. The staff was friendly and efficient. I'll definitely go back to that office.
john isaksonEasy pick up and drop off. Convenient location.
THOMAS BOEHLERGreat service
Bryan KaphammerService was very friendly and good
Paul SaccoWas very difficult to obtain the vehicle with the self service app. Would not let me even begin because it said per my GPS I was not at the correct location even though I was parked in front of the doors. I had to drive until the GPS was exact until I could start. Then I had to go across the street to find the truck then to a third location next door to get the key then back to the truck next door. I had a much easier time at my last Greeley location.
BRITTANY SEANEYGreat and friendly staff. Very knowledge and helpful ate pickup/check in. Picked up the phone when a called before and during my rental.
Stephen BartonStress free transaction, staff was very professional and friendly. Any future need for u-haul, Windsor Commons will be my go to. Thanks again.
steve badialVery cordial staff. Explained all my options and reminded me of their office hours in the event I needed to call with questions during the move. Highly recommend U Haul at 1101 Automation Dr. Windsor CO
Al DetmerI dropped it off after hours so I had no contract with them
Janet HuntWhat I want to send a big needs iimprovement is with your scheduling department. I originally called the Wellington U-Haul as it was the closest to me. They did not have what I wanted and put all of my information into the computer and said I would get a call back from the scheduling department in about 15 minutes so they could look up in the system to see where the nearest location was that had the truck. They never called and I had to call back and complain about not receiving a return call. I was then connected there and was informed whick location had the truck. This should not happed that the customer does not get a retirn call
Brandon JanetBrakes are metal on metal on the rears making this a very unsafe truck to be driving (especially when loaded.) Also the alignment is of causing the steering wheel to be cricked. The Location and the people of this storage place are very nice and just good people to deal with.
Austen WhiteGreat experience, reasonable price.
Cynthia RoushOvercharged milage. Drove 21 miles in local move. Was charged for over 50 miles. Location did not correcly record milage. No refund and no appology. Will never rent again based on premis of company ok with over charging.
Mandie LeeI wasn’t even shown to my rental. Guys just sat there behind the desk. Very lazy.
DILLON HOLLEYFast and professional
Janelle WeyerGreat staff, convenient location, efficient check in and check out. Thanks!
Matthew BurrisHighly recommend this location for pick up for U-Haul. Very nice, very helpful. Great customer service all around.
Mark NeemanThe tires need balanced. Couldn't drive over 48mph or the truck bounced horribly, uncontrollably.
VICKI HALVERSONGreat service , very helpful. , I would recommend this location to everyone
Keith YoungersYou guys are doing a great job! You were super friendly and available. Thank you for this great experience ;-)
Liz GuieuThe truck shook violently for the whole trip causing pain in my jaw and neck. Had to stop multiple times because my hands were going numb. Cost my extra fuel and a night in a hotel.
Michael WarbianyThis location has personnel that are easy to work with and we’re very helpful. The only glitch was the website third party movers I “hired” did not show up. I don’t think UHaul should offer that if the contractors have not been vetted properly.
Cindy SchillerGreat staff, made the whole process easy. No unexpected charges.
Joe BjornstromThe counter free process was time consuming. I suggest adding an expected or average time frame for completion, so people are prepared picking up and dropping off. The actual process was easy and straight forward. I appreciate your service. Thank you.
Mike BeckerI lost air in front passenger tire about seven times.
Peggy FranklinJust wish I would have known it was a "truck share" when booking. Would've cleared up alot of confusion at pick up as I thought I was going in to an actual person and had to scramble at the last second to get it figured out. Other then that, location was nice and open for ease access and everything was smooth from that point on.
Forrest BischofGreat staff and very helpful
gavin dietzDropped off after hours and no one was there. A guy walking a dog waved to show us the driveway but that was the only interaction with a person, which did help.
Debra WardThe crew here is always helpful and easy to work with. We not only rented trucks, we signed up long term for a storage unit.
MICHAEL URBOMJust keep it up. Super easy to work with and accommodating.
John ParkerNo identification of where the box is to get your keys. No mention of downloading the app to make for a much smoother process. I sat at the front gate for 30+ minutes getting an error code about not being able to locate me even after going through the “Aa” steps and allowing access to location.
Brian HudsonVery helpful staff, especially over holiday weekend when flexible scheduling was needed. Equipment clean and ready.
David HoganWhichever person I talked to I believe his name was Carlos I would have him fired immediately. He was extremely rude to me during a call where I was trying to get help!!! He should not be allowed to talk with customers!
Vanessa TicknorMakes you pay for an after hours fee without telling you beforehand/while reserving the truck, and doesn’t come with a full tank of gas, was under 3/8ths tank and they claimed it was at 3/8th, you have to guesstimate what you refill, and then if you overfill there’s nothing you get back you just pay for them to have free gas. I’ve rented with uhaul before, this was the worst experience I’ve ever had. Even the lockbox location in relation to the actual trucks doesn’t make much sense, since you have to go to the truck first. Wouldn’t have even had an issue if all of this was told to me beforehand instead of something I was forced to accept in the moment, or was charged for afterwards without notice. This location is right around the corner from my house but a total scam, will not be using again.
ROXANNE SCHORRThis was by far one of the best locations we have been to. Friendly, clean, organized, easy, couldn't ask for better!
Brian Glodekgreat people. very friendly and clean
ROBERT SCHOLFIELDSuper friendly and helpful.
CJ LumbertThe Storage and UHaul rental place I used in Windsor was awesome! The gentleman who run the business were absolutely great! UHaul, their application, and their scheduling was awful and overly complicated. I had to cancel my initial day to move because UHaul rented me a truck that wasn’t available. Overall, I probably will be using it again in a year or two because it’s still the cheapest option for what shouldn’t be so expensive.
Jamie BabcockVery nice helpful associates.
Cynthia WorayethVery helpful and friendly!! My son has used this location in the past and recommended them to me.
Joanne HeinsService and truck were outstanding.
Paul SwiftIn general the vehicle was clean and well maintained. The one discrepancy were the driver and passenger seats which were covered in what appeared to be dog hair.
Richard Leeds