How do I see my final bill
JOSEPH S
Customer Reviews for Windsor Commons Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck drop-off at this location is far from ideal, especially with a 26' truck. This is not a good location for 24/7 drop-off.
ROBERT AThe U-Haul check in app SUCKS. Because I could NOT get my truck when I specified because the app would not let me check in I had to wait till the office opened. This put my schedule behind. Office people were great to work with. App not so much.
Ron ABoth doors on the truck were bent and while driving the wind blew in REALLY LOUD ! I hab to take napkins and stuff into the gap every time that I got in the truck. Both doors had an “X” on then which means U-Haul knows that they are damaged. SO why haven’t they been fix or replaced????
MARK RAll good!
BEATRICE NGot excellent help when I called for an extra day. The man on the phone said he would be there at 9a for the return of the vehicle (not the the location was closed on Sundays and how I should drop it off! Upon arriving the office parking lot is too small for a 26’ truck to pull into (also any one with trailer would have the same issue). I parked in the street and walked up to the office (there by not seeing the sign on a parking spot on how to return the vehicle. My wife spotted the small sign in the grass (across the street from the office) for vehicle return. Then after parking the truck we had to decide what to do with the keys. Found a number on the door for the onsite manager and he directed me back ACROSS the STREET to drop off the keys. We started taking pictures to demonstrate this difficult return when, as you can imagine when we were able to pull into the office parking lot there is a sign explaining how the returns should be handled. This sign cannot be seen if you park in the street and walk up. Nothing related to this is posted on the front door.
SEAN HWas unable to check in with mobile app before operating, incredibly confusing process and could not figure out. Had to wait until the location was open to pick up and workers were friendly and able to accommodate.
CODY GEasy, quick, and straightforward 😀
JESSE MNothing Keep up the excellent service!
JOHN PFast and easy check in and check out.
ROSEANE AI have no complaints. The gentleman that helped us with our rental was very kind, helpful, knowledgeable and made the experience very easy.
ROBERT EWindsor Commons is very professional and provides great service
JAMES HVery professional. One the best U-Haul dealers that I have used
JAMES HIt’d be great to have newer trucks that didn’t feel like we’re about to break down any second lol! Frustrating to rent a $19.99 truck for 4 hours and have it end up being almost $100. I put $10 gas in and was charged for fuel anyway (didn’t think to save the receipt.) and why is mileage cheaper on Sundays when you’re not even open on Sundays? Proprietor was super nice, though!
DEBRA OExcellent!!!!
JASON RA compass in the dashboard would be helpful
MARTIN WHard to figure all that needs to be done when returning after hours.
KATHY GNo comments
Bradley DThe guys at Windsor Common Storage are awesome
KEELY AWe actually dropped the truck off the night before it was due so we didn’t meet staff but the drop off process was clear and easy. Thank you!
RANDY RThis location, hands down, was the best Uhaul location I have even been to. They were very friendly, professional and really seem to care about their customers. Truck was very clean and they explained everything very thoroughly from the rental agreement to how to use the truck. I would highly recommend this rental location to anyone that needs a Uhaul for any moving and storage needs.
ROBERT JHave always had great experience here
Bruce SWe returned the rental truck at night, but had trouble finding where to go in the dimly lit area. We pulled into the facility and found a little sign that said to leave the truck across the street down the alley past the flag. This was not easy for a person who had never been in that area before. There were zero people around so no one to answer any questions. I answered No to clean and inviting because a dimly lit alleyway is not inviting at night.
Sandra KDropped off after hours, so no comments on personnel. VERY difficult to back the truck into the only available spot - extremely close quarters.
Mark BHad some problems with the app checking out on the app, but the location was great.
Luis PVery easy to use.
Patrick WI requested pick up in Greeley not Windsor. So I had to drive out of my way to pick up and drop off the uhaul. No happy that the mileage was added to my rental. Where the uhaul's we're being stored at was very inconvenient especially to park when dropping off. Also there was nobody to help assist either day had to do everything on the app. I just hope that I don't get charged for extra things that I didn't do it use. 0/10 do not recommend.
Brittanie SOffice staff were great!
robert wLocation top notch. However the app was a pain in my butt after 6 attempts to finish the return prompts and it just closing and making me start over I had to glove up
CJ Lpersonnel not helpful because truck was dropped off after hours
Jay MI can’t think of a thing needing improvement
sandy qUsed app to pick up and return. A little quirky but it worked.
Dale JThe location and the customer service were perfect, and the gentleman at the storage unit went out of his way to find me a solution. U-Haul overbooked per usual, and my truck wasn’t available when I arrived. This is the second time this has happened to me when renting a truck from U-Haul. I rented this U-Haul months in advance, which obviously didn’t matter, considering they rented my truck to another individual that did not return it in time. This truck should’ve never been rented to another individual due to the fact that it may have not been returned in time, which is indeed what happened. I will not rent from U-Haul.
Selena PWindsor Commons is the ideal place to rent from. They are extremely reasonable and down to earth. Go here for your U-Haul!
Cameron JI would recommend this location.
Terry WNothing I observed.
patrick gNothing. All went very well.
Thomas TIt was hard to find the parking location to drop off the uhaul. They should use the correct address, that would have helped.
Kalee HLocation easily accessible , no traffic/congestion. Employees were friendly and helpful. Truck clean in good working condition. Would definitely use this location again.
Donald UThe staff was amazing and the whole transaction was seamless
Trischa MBoth gentlemen at the counter were great. Friendly, fast, efficient! Would highly recommend using this location!!
CHARLES TThe guys at the storage facility were professional and courteous! They prioritized my safety during a day with lots of ice/snow on the ground. I definitely would recommend them to a friend or family member.
Thomas CWe ordered a dolly and it was not put into the truck. We also requested a pickup in Fort Collins and were sent to Windsor which is much further and more mileage. Additionally, the windshield wipers barely worked and we had to travel in weather that required pulling over frequently to clear the windshield.
Matthew MNothing, they were great and a pleasure to work with
Robert PMake sure everything was there that the customer needed and could be done in a timely matter to get the trucks back and work completed.
mark kThe gentlemen who checked us in was very pleasant and knowledgeable. I would definitely recommend to anyone to use this location.
Rachelle PBoth staff members we super great and friendly. The dolly and blankets on truck were not on the truck but they explained that there was a mix up and refunded me for the dolly I had originally rented.
Aaron Pgreat service wouldnt change a thing
Pete BWonderful Staff!! Will use this U-Haul Dealer again.
Daniel BI was in a jam and they really helped me out!
Freedom BJust the best! My go to for all moving and storage!
Michael BThe equipment was filthy inside and out could not see out the side view mirrors because the glass on the entire unit was so dirty. The cab was full of dirt the intrusment cluster was so dusty I had to wipe it to see speeds. The rear blankets and dolly were used and left open and unfolded.
David DI cannot recommend any changes to the operation of the U-Haul office. I made a truck reservation over a week ago and it was ready to go when I walked into the office today. All paperwork was accurate and quick. The staff was friendly and efficient. I'll definitely go back to that office.
john iEasy pick up and drop off. Convenient location.
THOMAS BGreat service
Bryan K