Customer Reviews for Windswept Acres
(U-Haul Neighborhood Dealer)

Rating:

5.0

The most friendly people I have delt with. Highly recommend.

Rating:

5.0

Nothing! Very well put together ❤️

Rating:

5.0

Amazing staff. Great experience

Rating:

5.0

Best equipment I have ever rented from U-Haul. The staff are super friendly and helpful, They maid the rental experience great!

Rating:

5.0

Dion is such a super nice lady! So easy to deal with and happy to be a customer of Windswept Acres!!! Truck was ready when I arrived and she checked me in with just a minute or two. Note, the 26' truck only gets about 8 miles to the gallon so beware!

Rating:

4.0

All employees were easy to deal with. On and off entry is good.

Rating:

5.0

I wish other companies would operate as smoothly as this! Both pickup and drop off locations were great, and the process was smooth from beginning to end.

Rating:

4.0

Excellent experience---start to finish---all worked well--- liked the instrument information---& sticker reminders---will promote U-Haul to anyone who asks---

Rating:

4.0

Everything went smoothly. The truck did take several attempts to get the ignition to start. The woman who helped us was very nice. Would definitely use them again and recommend

Rating:

5.0

Best uhaul location, good service and friendly staff.

Rating:

5.0

Good friendly helpful staff thanks for making it easy.

Rating:

5.0

Everything went very well from pick up to return.

Rating:

2.0

I wanted to rent equipment from the uhaul facility in Carson City but was forced to pick up truck 39 miles away!

Rating:

5.0

Great location, Great people, easy transaction.

Rating:

5.0

Overall, service, equipment and everything was perfect. Thank you again.

Rating:

5.0

There was not a truck available at my preferred location so he sent me to another site, 20 some miles away. To offset this inconvenience, I got a great deal and met new people at a different location. It turned a moving day into an adventure and I saw some new territory. I returned the truck to the preferred location which was much closer, and they gas there were great.

Rating:

5.0

Again, small rural towns are often limited in assets and development, so I feel fortunate that we have a few locations for UHaul near us...

Rating:

5.0

Great place

Rating:

5.0

Very helpful person and great customer service for me. This was my second time renting the trailer at this location. Very convenient location because of my moving items from Dayton to Silver Springs.

Rating:

5.0

Great Service

Rating:

5.0

Nothing

Rating:

5.0

Best uhaul rental experience I have ever had, thanks

Rating:

5.0

The staff and equipment were both great. No need for improvements.

Rating:

5.0

Uhaul rep on location was friendly & helpful.

Rating:

5.0

Uhaul is a terrible company to do business with. The people at the location were nice. Uhaul cancelled my rental the day before I was supposed to pick it up. I will never do business with you again. To have me rate the location is unfair to them . You should be ashamed of yourself as a company.

Rating:

5.0

I found this site easy to get in and out. Staff was very nice. Wouldn't change a thing.

Rating:

5.0

Does not need to be improved Very good location

Rating:

5.0

My orginal pick up location was hwy 50 location Carson city nv I made my reservation several weeks in advance and when I went to pick up my truck they had none for me and they sent me 50 miles away to pick up a truck which I didn’t like because I had no car . Had a bad experience with your company this time and don’t know if I would use it again.

Rating:

5.0

My assigned truck was on empty. They needed to swap out my truck to one that had gas. However, while the new truck had gas, the passenger floor mat had dried mud on it and dog footprints on the passenger seat. My drop off location wanted to charge me for the cleaning, but I explained the situation and was not charged.

Rating:

5.0

Staff was extremely helpful and informative. I will definitely be back.

Rating:

5.0

No problems. Thank you, as always!

Rating:

5.0

Customer service was great very polite and friendly

Rating:

1.0

Posted hours should be adhered to. Very poor customer service. Reservation was made and confirmation received but when we arrived representative at the site informed us no reservation and he was leaving for the day and we could come back in the morning to pickup which was a 40 minute drive there and back for us. The representative at the Fallon site ...automotive was extremely helpful and i would give them 5 stars for troubleshooting for us and calling to check with us and the Uhaul site in Silver Springs that we would be able to get the trailer she had helped us to reserve since she did not have any in Fallon. She should get a gold star for going above and beyond to help us.

Rating:

5.0

The lady that helped us at this location was amazing!

Rating:

5.0

They got me the truck I needed when I couldn’t get it in Fernley, and they gave me extra miles for the drive. Greatly appreciated!

Rating:

1.0

Better overall care for your customer, U HAUL SUCKS, won't be using you again ever

Rating:

5.0

Outstanding!!!!!

Rating:

3.0

The vehicle was full of dog hair and not wiped down. Smelled like stale people. Window was full of bugs. The truck ran great. Got great gas mileage. Overall it was ok. Wish it had been cleaner. Picked it up with dog hair and dropped it off 6 hours later.

Rating:

5.0

They went above and beyond for me.....very pleased with this location.

Rating:

5.0

Very friendly and go above and beyond to help me everytime...thank you so much

Rating:

5.0

very nice Lady, answered all questions and knew her stuff.

Rating:

3.0

Went well and they were helpful and considerate

Rating:

5.0

Let customer know they will be sent a text to fill in all the info about rental and upload photos. I had the text sent to me( I was in my van) and my husband was driving the uhaul to pick up auto transport. He had the photo and couldn't send it to me because he was driving. I got timed out to fill in all the info.

Rating:

3.0

Not the pick up spots fault BUT we did have to drive from Fallon,NV to Silver Spring to pick up a different trailer because the tires were bad. We had to drive an extra hour, round trip, which cost $ and time. Silver Spring lady and staff was very nice and helpful

Rating:

5.0

David the scheduling manager was extremely rude and would not send me to anyone above him. He said there was no uhaul in Yerington when in fact there is. He told his boss that he told me there was no space when that was not what he said.

Rating:

5.0

The folks here are great they know their stuff and get the job done.

Rating:

5.0

To whom it may concern, I wanted to let the company know how much of an asset to your company the customer service agent at the store on hwy 50 in silver springs NV. She is very helpful and detail oriented. Very kind woman. 👍👍👍👍

Rating:

5.0

Always helpful

Rating:

5.0

A previous Facebook review about the location was very inaccurate. The pickup location was very friendly and helpful in every way possible.

Rating:

5.0

everyone was very helpful and knowledgeable.