Customer did not leave a comment.sherri S.
Customer Reviews for Winnisquam Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental van ran great, no issues. Easy rental transaction. Overall an excellent experienceFrank W.
Customer did not leave a comment.KENNETH D.
Customer did not leave a comment.KENNETH D.
The manager sherri was super helpful !VICTORIA C.
This location sent me on my way with a 9' Cargo Van which had a Low Tire Pressure Warning for the right rear tire. The waring light was solid the entire tire, and then started blinking non stop while I was traveling on the highway! Upon my personal inspection the tire was visibly fine, no punctures, no smells, and no noises while driving. With illuminated warning lights of any kind within a public rental vehicle that's totally unacceptable! Also, the van was not fully prepared for delivery prior to my arrival. I had to personally remove the cardboard windshield advert just prior to my departure which was cumbersome, not to mention the 9' Cargo Van itself had massive dog odor & dog hair within the entire cabin which engulfed both seats! Also worth noting, when I picked up this 9' Cargo Van the gas tank was just under half a tank? In addition, the receipt that was emailed to me stated that I drove 5+ miles than I actually did, plus I was charged with a supposed extra "mileage charge" which was not advertised anywhere, unlike the standard mileage rate of $0.79 which is upfront.RICHARD S D.
Thank you. Great experienceCheryle A.
Customer did not leave a comment.JERRY T.
Customer did not leave a comment.DONALD M.
Got the key from the back, put it back in the back, getting charged fee anyway. Anne from a Manchester number is rude and shows very poor customer service skillsAshley L.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.sherri S.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.Mehmet A.
This location is awesome thank you guys once again.JOSEPH A.
Great service from Kathy!!Frieda Y.
Customer did not leave a comment.George D.
Excellent service, no need to improve, Thank you TomTom U.
Customer did not leave a comment.jeff T.
Very helpful salespersonjames C.
The entire experience was EXCELLENT. The facility was clean and efficient. The equipment was new and clean. The process for pick up was easy and efficient. Please don't change a thing!Lori H.
The only issue I have as being in remission from cancer is that the vehicle had strong cigarette odor. I don't think smoking should be allowed in your vehicles for people who rent them that has health issues. I use U Haul quite often. Some trucks are fine, no odor others pretty heavy odor. This is the first time I rented a van.Leann B.
Customer did not leave a comment.Amy R.
Not much. It is a great system with little or no trouble using the computer program.Thomas R.
Customer did not leave a comment.John M.
van was very clean as was their facility, The staff was friendly and helpful I will definitely rent from this location in the future.sherri S.
Staff was great!Fernando S.
Attendant was not at site when I arrived to pickup the truck, had to wait 40 minutes, will never return.Tylor P.
Very helpful and equipment was ready when I arrived. I am very satisfied!Kenneth C.
Very pleasant experience both times I have rented here this calendar year.GAIL D.
Returned truck a day early, with more gas than I took it out with and I was charged tax in New Hampshire which is a tax free state, very disappointed in the overall experience.Robert M.
Customer did not leave a comment.MEREDITH C.
Exceptional service and care of the customer. Keep up the very fine work at this wonderful location! -G. E. MaloneGarry M.
Customer did not leave a comment.KEVIN V.
Customer did not leave a comment.GAIL D.
Customer did not leave a comment.richard B.
The vehicle was exceptionally clean and the service very friendly and efficient. The office and facilities were equally well maintained.richard B.
Customer did not leave a comment.tim K.
Very personable staff.FRANK H.
Just make more equipment available to the dealer!charles D.
Customer did not leave a comment.Wendy K.
Customer did not leave a comment.don V.
Point of sale clerk was unskilled and confused. Things improved greatly when Owner took control. Training and motivation needed for first clerk. Once someone who knew what was going on took over, it was a "slam-dunk". Everything from that point seemed average and perhaps a little above.Dennis S.
Great experience the lady Bethe, in the office was great..tina J.
Customer did not leave a comment.Ernest F.
Customer did not leave a comment.Thomas Q.
once i finally found the place . the lady at the desk was very accommodating and made everything so easy. brought it back and again the next women that waited on me was wonderful. i would definitely rent from them again. thankyou for being so nice and understanding.Doreen M.
Customer did not leave a comment.TOM B.
I would use U-haul again in a heartbeat. The trailer (6x12) towed like dream.KRISTIE O.
Despite having created an online account, to confirm the reservation, the personnel at this location had no information other than my name, and that I wanted to rent a 15' truck. I had to provide all the other info (mileage, rental period, one-way destination, etc...) to them. They should be able to access that info via the online system that creates your user reservations.TOM Q.
Customer did not leave a comment.Peter E.
Customer did not leave a comment.ELIZABETH P.
Customer did not leave a comment.SARAH G.
The van I rented had a broken mirror that was unusable, no air conditioning, or it worked when you first turned it on and then died 20 minutes into driving. Had to drive with the windows open and got a massive sunburn (on one half of my body) despite being a new vehicle it had a huge amount of issues. When I picked up the van it took 45 minutes to checkout which screwed up my entire schedule and the schedule of the friend who drove me in. When I returned the van at 4:30 today instead of 9:00 tomorrow the staff were put out that I was "early" And on top of all of this bs, the price was more than $200 more than the price I was quoted when I booked online. And on top of this, I made the identical trip last year, in a box truck towing a trailer, and this cost me more. I was conned on the mileage, and the van used more gas than a box truck towing a trailor? Exactly the same trip. Would not recommend or do business with this uhaul dealer ever again. They are inefficient and dishonest. And they rented me a van with serious safety issues. DisgustedEllen P.
The only problem I had was there was no jack to lift the tongue off the ground to put it on the truck. I am 76 years old!DONALD M.
Got charged an extra day because I was not aware it had to be dropped off at the time I picked it up. Annoying for an hour!CLIFFORD K.
Easy drop off. Clean - and room to back 26 truck into. Renting another truck in two weeks and dropping to same location.SHARON W.
Did not get up from desk to help me get trailer off my car. Hard to back trailer into tight parking spot. Location was poor.JENNIFER B.
Customer did not leave a comment.robert A.
Customer did not leave a comment.Ann R.
Over the course of two days dealing with Winnisquam Storage they were very professional and nice. Everything was in order, and it was easy pick up and drop off. JeffJeffrey P.
Convenient easy location, Great overall experiencekaren G.
Customer did not leave a comment.JOE K.
Very nice facility!! Clean and friendly. Dropped off the trailer and also rented a storage unit.Peter E.
Customer did not leave a comment.PIERRE A.
Customer did not leave a comment.STEPHEN B.
We were not notified of the change of pick up location till we were almost to the first pick up location. Also no one came outside to help us with the trailer.BRUCE O.
Customer did not leave a comment.marilynn H.
Associate was polite, courteous and explained the entire transaction in simple terms that could be easily understood. I couldn't possibly make a recommendation to improve the fantastic service offered at this locationWhitey M.
Manager, Jesse, very professional. Nice guy.donald W.
Very friendly and helpful. Initial estimates for mileage were 20 miles too low, however.Patrick D.
Customer did not leave a comment.TODD C.
Customer did not leave a comment.John O.
Customer did not leave a comment.DANA B.
I have been overcharged for an additional day's rental as well as an additional $14 insurance fee. I am in the process of contesting these charges but I will never use this location again, or recommend them.Steve S.
Got me checked out quickly. Great job at both the pick-up and delivery points.Alan G.
Service and product were at and above expectations. Thank you and I would not hesitate to use again if needed.peter T.
nothing they were great!JUDITH T.
This has nothing to do with this location but uhaul in general sucks. I booked a 6x12 trailer on june 4 to pick up on june 28, I was called at 530 on june 27 and told they had none available. An hour later I was called and told that the ckosest one was over 2 hours away and then I had to go pick it up. I had to drive 5 hours round trip and 236 miles just to pick up the trailer and was not offered any discount. Again this has nothing to do with this location but with uhaul in general I would not recommend this company to anyone. Horrible serviceBRIAN H.
The driver's side door was missing a bolt and was falling off, the A/C did not work and it was 96 out when I moved which made me furious, the truck was at 1/4 a tank of gas, even though I signed a statement I would refuel it or be charged. Overall a great place to rent from, but damn Uhaul.....really. Also in had to Agee to accept water damage because there was aluminum tape on the truck, and of course it rained and my Tempurpedic got wet.kate T.
There was no one there. I dropped key into a box, so I had no contact with anyone.DAVID M.
If I had come alone to pick up the trailer, I'm not sure the person working the desk and I could have hooked it up by ourselves.martha K.
I was told I'd be getting a Plymouth, NH pick up location, but the location was changed to 30 miles away--and I had to pay for 60 extra miles!thomas D.
We rented a 14' moving truck on a recent Saturday. Front desk attendant was very cheerful and easy to work with. Truck was clean and in good repair. Had a great experience and would definitely use this location again.sue D.
Excellent customer service at this location. I was very pleased. This young lady was pleasant, smiling face and flexible about the pick up time when we called earlier. Our truck was clean and easy to drive. I would recommend this to anyone who wants to have this part of the moving experience not be difficult.MERRY R.
The person here was outstanding! Knows exactly what she is doing!Michael G.
this is a very convenient place. will definitely use again if we need to.JEANNE C.
The woman who helped us was very friendly and made the truck rental very easy for us.JEANNE C.
Customer did not leave a comment.JARED S.
Customer did not leave a comment.MICHAEL G.
Started at the Tilton office - rude crude and obnoxious. Although she did work hard to find the correct pick up location, would never use or recommend Tilton. only issue: made the reservation by phone, using the Tilton office number - was not told that my pickup would be at the Winnisquam office until i went to pick up at Tilton; it took over 1/2 hour for them to find my reservation and re-direct me. (they were very helpful in that) Customers should be advised of pick up location at the time of reservation!Susan B.
Customer did not leave a comment.Kenneth H.
Re-hire the man who helped us. It was his last day before retirement, and he was fantastic. In spite of the computer network problems, he patiently stayed past the end of his shift to help us when we desperately needed a truck. Pay him double what you used to.Steven R.
Customer did not leave a comment.JON P.
Lower prices!!TERRI W.
Drop-off was quick and efficient.ROBERT L.