Customer Reviews for Winter Trailer Services LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

Owner was very nice and helpful.

Rating:

5.0

Great customer service. Helped with pick up and drop off. Love the little farm location.

Rating:

5.0

Easy to find east side on WI State Rd 70. Extremely knowledgeable service and very quick pick up and drop off. Highly recommended. Very affordable.

Rating:

5.0

Nothing worked out perfectly.

Rating:

5.0

Great service - perfect location for my needs. Above and beyond customer interaction!

Rating:

2.0

Address did not match GPS location. GPS locator stated another 9 miles to go. Location is at a residence that would have been helpful to know. I was looking for a business. Just a yardlight like any other country home. A flag at the end of the driveway that simply said "Rentals" I think. I passed it up the first time. Difficult to find but glad to return rental after hours.

Rating:

5.0

Great experience UHAUL representative had truck cleaned of snow and ice warmed up at pickup time on a -5 degree morning. Excellent service highly recommended used this location!

Rating:

3.0

I am pleased that this new location is now in our small town, however, they did not answer the phone to let me know if anyone was there to receive the equipment. I went there anyway and had to unhook it all myself. The driveway was not a pull through, so it was difficult to disconnect and had to be moved manually (by me) so I could get back out. Sean finally came out after another call/message and then was not able to receive the payment. But he was very helpful and called his manager to help me.

Rating:

3.0

Nothing. Such a pleasant person.

Rating:

4.0

Very convenient for a local to use. Friendly and knowledgeable staff.

Rating:

5.0

Very helpful about everything

Rating:

5.0

This was a great experience. The proprietor was kind, quick, helpful, and courteous. I will definitely go back the next time I need U-Haul.

Rating:

1.0

Before I go into this, I want to say I have worked in telecommunications/customer service for 15 years so I know how that sort of technology works and how to give great customer service. Now, I have never had such horrible customer service in my entire life. I could not get phone service at the pick up location to do all the verification that needed to be done, which is a completely flawed system and should be able to be done before getting to the pick up location. Because of these difficulties, I had to call in to customer service 5+ times all after midnight while sitting at the pick up location to try to get help getting through this verification process and every rep I spoke to was absolutely no help what so ever. If I had a rep in my business displaying that type of customer service/the lack of understanding they wouldn’t be working for me much longer. Just terrible

Rating:

5.0

Excellent service. Location was perfect for both pickup and return. Would highly recommend this place. Very personable.