Agent did a great job and very accommodating.
WILLIAM S
Customer Reviews for Winter Trailer Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The reservation process for a local reservation is ridiculous.
RONALD RWinter Trailer Services went out of their way to make sure my short term local rental was a positive experience. I will definitely use them again, and would recommend to anyone need services in the WI Northwoods area.
JOEL LNothing to improve always satisfied on Hwy 70 & Shawn is always there to help.
JOHN BMy experience was excellent and the u haul representative was kind professional and informative. Everything about the experience was fast and easy. I would definitely go back to this location again.
THOMAS MVery professional, friendly and helpful. Glad this UHaul is near by our property. Good job!
JOHN HI would have rather picked up my 15' truck from this location, but it had a limited supply, as it is a relatively small U-Haul location. I ended up picking the truck up at a location 30 miles away and returning to this location. It was just a minor hassle... so no big deal. The operator at this location was friendly and VERY helpful.
Ronald GI had an excellent experience with U-Haul. The staff went above and beyond to ensure everything went smoothly. They were incredibly friendly and helpful, making the entire process stress-free. Highly recommend their services!
Tyler SExcellent customer service. Prompt service. Very friendly.
David CGreat and timely service. No complaints... I would rent from here again.
JoAnn GShawn was friendly and helpful! Thx!
Ric EOwner was very nice and helpful.
Michael RGreat customer service. Helped with pick up and drop off. Love the little farm location.
Thomas JEasy to find east side on WI State Rd 70. Extremely knowledgeable service and very quick pick up and drop off. Highly recommended. Very affordable.
Dave BNothing worked out perfectly.
Dennis DGreat service - perfect location for my needs. Above and beyond customer interaction!
Travis BAddress did not match GPS location. GPS locator stated another 9 miles to go. Location is at a residence that would have been helpful to know. I was looking for a business. Just a yardlight like any other country home. A flag at the end of the driveway that simply said "Rentals" I think. I passed it up the first time. Difficult to find but glad to return rental after hours.
Ina ZGreat experience UHAUL representative had truck cleaned of snow and ice warmed up at pickup time on a -5 degree morning. Excellent service highly recommended used this location!
Dennis MI am pleased that this new location is now in our small town, however, they did not answer the phone to let me know if anyone was there to receive the equipment. I went there anyway and had to unhook it all myself. The driveway was not a pull through, so it was difficult to disconnect and had to be moved manually (by me) so I could get back out. Sean finally came out after another call/message and then was not able to receive the payment. But he was very helpful and called his manager to help me.
Christina DNothing. Such a pleasant person.
Christine RVery convenient for a local to use. Friendly and knowledgeable staff.
Daniel WVery helpful about everything
Chris BThis was a great experience. The proprietor was kind, quick, helpful, and courteous. I will definitely go back the next time I need U-Haul.
Anthony RBefore I go into this, I want to say I have worked in telecommunications/customer service for 15 years so I know how that sort of technology works and how to give great customer service. Now, I have never had such horrible customer service in my entire life. I could not get phone service at the pick up location to do all the verification that needed to be done, which is a completely flawed system and should be able to be done before getting to the pick up location. Because of these difficulties, I had to call in to customer service 5+ times all after midnight while sitting at the pick up location to try to get help getting through this verification process and every rep I spoke to was absolutely no help what so ever. If I had a rep in my business displaying that type of customer service/the lack of understanding they wouldn’t be working for me much longer. Just terrible
Mark KExcellent service. Location was perfect for both pickup and return. Would highly recommend this place. Very personable.
Jay ATop notch uhaul rental! We will definitely use again!
James M