Before I go into this, I want to say I have worked in telecommunications/customer service for 15 years so I know how that sort of technology works and how to give great customer service. Now, I have never had such horrible customer service in my entire life. I could not get phone service at the pick up location to do all the verification that needed to be done, which is a completely flawed system and should be able to be done before getting to the pick up location. Because of these difficulties, I had to call in to customer service 5+ times all after midnight while sitting at the pick up location to try to get help getting through this verification process and every rep I spoke to was absolutely no help what so ever. If I had a rep in my business displaying that type of customer service/the lack of understanding they wouldn't be working for me much longer. Just terribleMark K.
Customer Reviews for Winter Trailer Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service. Location was perfect for both pickup and return. Would highly recommend this place. Very personable.Jay A.
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Customer did not leave a comment.Steve S.
Customer did not leave a comment.randy R.
Top notch uhaul rental! We will definitely use again!James M.