Customer Reviews for Winters Storage
(U-Haul Neighborhood Dealer)

57 reviews

8377 Sanderson Dr   Roanoke, VA 24019

(540) 342-2007

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 1/16/2022 - 7/1/2025: 9:00 am - 5:00 pm

Services at this Location:

Contact Us

(540) 342-2007

8377 Sanderson Dr
Roanoke, VA 24019

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 1/16/2022 - 7/1/2025: 9:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Courtney P. 
Rating:
4.0

Customer did not leave a comment.

Eva R. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

DONNA K. 
Rating:
5.0

The guy working there went out of his way to make sure we got what we needed. Even called the day prior to moving in to make sure everything was good. Very professional and cared about our needs. Hard to find these day!!

FLOYD S. 
Rating:
5.0

Lower the price.

MICHAELSEAN P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

Nothing to improve. The employees are very friendly and helpful.

Russell D. 
Rating:
5.0

Nothing was very helpful.

JONATHAN H. 
Rating:
1.0

It took a hour and a half to get the truck. This was after we were sent to the wrong location in the first place. The truck was low on gas and dirty.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

Tony G. 
Rating:
5.0

No improvements are needed. The experience was excellent. The gentleman was extremely nice and very professional. The truck was so clean, it was like I was the first one to drive it. I will definitely be using them again.

Angela N. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

RICKY C. 
Rating:
3.0

Customer did not leave a comment.

Daniel D. 
Rating:
3.0

Not a bad experience. Lady was nice. Turned out they only gave us half of the blankets we ordered but was not a problem because we didn't need them. We did get credit when we dropped truck off. The truck did work well except no cruise control . I say this with reservation but I'm not a 100% sure that the truck was checked over before giving it to us but we had no issues so all is well.

Ralph A. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Keep selecting employees who are truly interested in serving others! ??????

Harold K. 
Rating:
2.0

We paid cash and we had to call customer service bc the 100 refund for the deposit hold was never processed to be sent back to us. Totally unacceptable.

Marisa T. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Glen M. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Russell K. 
Rating:
4.0

Would only recommend that the dog that barks so much… What would be removed from the business location so that people could understand what the owner was saying on a more easier basis

Jonathan L. 
Rating:
2.0

No Instructions from the clerk on how to do online and return check in. Not pleasant when asked for help. Very disappointed.

Paul E. 
Rating:
3.0

I asked for a Uhaul in Radford, VA with a couple of weeks of advance notice. The day before pickup I was advised the truck would be in Roanoke about 45 miles away.

Sylvia D. 
Rating:
1.0

Man was very rude and non helpful with billing

Bonnie D. 
Rating:
5.0

On your invoice, there was a charge that said purchase, which was confusing because I didn't purchase anything. It was actually the tax and environmental fee. I feel that this should state clearly what that charge is to avoid future confusion.

Kelly B. 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Courtesy email/call/text if equipment and/or pick-up location has changed. The customer service representative that helped me revised this contract was patient, very professional and extremely understanding. Without his help I would not have been able to get a truck.

Gino L. 
Rating:
5.0

Everything was perfect. The gentleman there was extremely nice and helpful.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Excellent equipment and excellent service!!!!

Micheal S. 
Rating:
5.0

This particular vehicle was not cleaned. Loads of dog hair in the passenger seat and surround area. Very disappointed. Had to use something to cover seats because we needed the vehicle.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

rick B. 
Rating:
5.0

This place is out of the way and they are so friendly. Not in a busy location with traffic. Would definitely recommend it.

JEFFREY C. 
Rating:
5.0

Very good experience.

SAMMY C. 
Rating:
5.0

Great experience !

WILLIAM W. 
Rating:
5.0

The staff were extremely friendly and accommodating!

ASHLEY R. 
Rating:
4.0

Customer did not leave a comment.

Wendy W. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Choose this location for its convenience. So glad we did! It made our move fast and efficient. Return was easy, too.

STEVAN P. 
Rating:
5.0

They were great and made sure I was taken care of even after UHaul corp. changed my truck without calling and talking to me. They really cared!!

Donald T. 
Rating:
4.0

There is a "Speed Kills" on the speedometer. Unfortunately it is located directly in front of the 60 - 80 mph part of the dial. This is bad because the 50 mph is not labeled. Several times I was confused about my speed - am I going 50, 60 to 70???

CHARLES C. 
Rating:
5.0

My 24 hour U-Haul rental went smoothly from start to finish. There were no "surprise" fees or extra charges when paying at the end of my rental. Overall, I was very happy with the experience.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
3.0

A $19.95 rental, used under 20 miles, tripled in price. Doubling in price would have been acceptable, but triple?? Very upset. Will not be renting from you again.

BRUCE P. 
Rating:
5.0

Friendly staff and easy in and out. Will be back in the future if I need a truck again!

Stuart A. 
Rating:
3.0

Customer did not leave a comment.

LAURI H. 
Rating:
5.0

Customer did not leave a comment.

CANDY H. 
Rating:
3.0

I just wish the process to get it with the paperwork and all that was faster. It was fast turning it in but not getting it.

Blake B. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Very friendly lady and easy to rent from start to finish.

steve B. 
No reviews have been submitted for this location.

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