Very friendly sales person.
PAUL D
Customer Reviews for Winters Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tiffany is awesome to work with. You should give her a raise!
GLENN WMaybe say thank you to the wonderful attendant that was there. 5 stars are not enough to rate her. How about 1-10 so she's at the top at 9.5.
Dale PIt seemed every time I called at this location, their main goal was to put up roadblocks. I received a higher price from them when I called the Uhaul number. There customer service was spot on. The Vinton office did not make it a smooth process.
CAROLYN- JFriendly personnel
JOHN FThe staff member (I failed to ask her name) has always been nothing but amazing. As a small business owner, I woukd loce to have someone like her work on my team! She is so kind, knowledgeable, and goes above abs beyond. So down to earth and welcoming!
ANDREW RGreat experience
James SOnly had 1/4 of a tank of gas when picking it up. Was told to put it back in the same spot I removed it from but a small truck was in that spot when I returned it.
CAROLYN ODrop-off took less than 5mins, worth using in the future.
KURT MDropped off after hours. No one there.
Kathryn SExtremely quick drop off
RICHARD PThe lady that came out to greet us was super rude and condescending. Very uninviting .
Sariah HI think you have it all covered the two ladies at renter storage where very good thank you
ARLON WOpened early to allow me to get my UHaul as soon as possible. A fantastic locations and great service. The only issue I had was a furniture cart being mistaken for a furniture Dolly.
Mark CThe location I picked it up was great. However, I reserved it at the Hershberger road location and, on arrival, was told no truck available. Then had to go ta another town to get. The reservation guarantee is, obviously, not a guarantee. But, the staff at winters storage was great!!!
Jay LThe billing was confused-not sure why-but I had to discuss the bill with the lady there. She was wanting over $ 400.00 when I was told when ordering it would be 260.
Trina GEverything was good to go.
Todd GThe U-Haul I had was not clean. Smelt like smoke, cigarette butt in the cup holder, ashes in the floorboard. Hoping for a better experience next time.
Seth GWinters is amazing.
jammie lEasy, fast and friendly. Definitely would use this location again if I needed to.
Timothy GTook 5 minutes to return. Pickup took over an hour and 3 locations big difference.
kathy cThe staff was friendly, and she explained everything. The confusion came because I didn't go through the app, and was getting two different versions of steps to take for renting a vehicle (truck). The app wouldn't load, so I bypassed it, and went straight to customer service for the rental...
Lee HHad trouble with the links to pick up AND drop off truck after hours. Wouldn't work, had to call in to deal with everything which cost time.
ROYWILLIAM PVery easy to rent. Woman working was awesome and answered all my questions. Very easy from start to finish
christina wThe lady taking care of the facility was extremely polite and pleasant to deal with!! Was Friendly and smiled which is very unusual in this time and day dealing with sales associates! I would definitely come back to this location and or recommend it to anyone I know that needs to move or Storeage. Thank you for a pleasant experience!!!!
gary fMy actual drop-off location was U-Haul at Williamson in Roanoke but when I contacted the location the gentleman who answered the phone told me he was not accepting out of town trucks and when I questioned my contract he hung up on me… VERY disappointing - first negative interaction with U-Haul!
Scott Pnew workers
Dustin PThe lady was very nice and good at her job. The dog in the office should not be at the area where customers need to be or pass by. It is not friendly to visitors and would frighten people afraid of dogs. It would be fine anywhere else than where customers would expect to enter the office.
Mimi Ystaff very helpful and freindly
Ronnie EPickup on a Sunday was a horrible experience. Vehicle was NOT properly maintained. Windshield wiper in pieces falling out when we picked up. Doors opening sounded HORRIBLE. Need baduc lubrication. Inside of truck not clean.
George DThe company White Glove that Uhaul recommended was horrible. I would like to leave a review on them after they have done the job and not during. They damage many pieces of my furniture and didn't know until I unloaded.
susan pVery nice people. Truck was awesome.
MICHAELEVERETTE EEasy to make a reservation, easy pick up, easy return, great staff. Great experience!
MaryJane LI had an issue where I was overcharged due to incorrect milage. The staff was quick to respond to the issue and had the utmost professionalism. They handled it promptly and corrected the issue quickly. Thank you!
ERIC TRates a little bit high other than that it was good.
ROGERLEE CBrook Did A Great Job
Tony SWhat's new with a particularly difficult one I have been in contact with you all day every day after my original drop off day I when I went to return the U-Haul I had called that morning to let them know that the storage building had been giving me a hard time getting into their facility since Saturday and she was not on empathetic and even try to go through her car ride to prove I didn't fall when I had proof that I actually did try to call her and got voicemail left a message she insisted that I was a liar. I have been storing things that we're storage since I was a teenager now I'm 47 never had I had a more rude conversation with anyone I understand the covid-19 so hot and so overwhelmed with everything sweeping out the truck with my last tour she would not allow me into the air conditioning even after I told her that I was unable to breathe and thought I was going to have a stroke she insisted I stay outside I was not allowed again no empathy whatsoever and this is my hometown it was embarrassing on her part the way she displayed herself I asked her nicely and after I explained the situation about not being able to the storage building starting Saturday should have the truck back Friday call was unable to reach you this difficulty with the other competitors storage building that was three to four extra days on my bill sadly I could not control again no empathy gave me the bill told me to sign it while I was outside three times not to come into your AC even though I was pouring sweat and breathing heavy. I have always recommended when are stored for friends that have located relocated move my family uses whatever story I will no longer refer to a storage building while after what has happened with winter scores and their competitors Storage King.
Jennifer CVery nice attendant Brooke
MARNITALYNNE LVery organized and timely.
Ruth SThe app didn't work for self pickup.
JOHNMONTGOMERY WExcellent customer service.
GARRYH SIt is puzzling to understand why weekend rates are higher charge than weekdays It all still the same 24 hr period of time
BRENDABAKER PGreat customer service. Thanks again.
Mark NVery friendly, personal
Gregory PExcellent service. Got me in and out the door quickly. The truck drove really good and was comfortable.
Ricky TI reserved a 26 ft truck 5 days before I needed it. Less than 24 hours before I needed it, I was called by Uhaul saying they didn't have what I reserved but they could give me a smaller truck with a trailer at the truck price of $19.95 ans the trailer at no cost. Because I needed the truck for the movers I paid, I accepted that. I arrived to Winters where there was a 26 ft truck there but the person who reserved it had not come and picked it up yet per Donna. I did not expect the trailer to be as small as it was and there was no way I could have used it as I had told the Uhaul rep the day before I was moving large furniture. Donna stated to me twice "take it or leave it" which is extremely rude and inconsiderate. I also had ordered a furniture dolly and she said "I didnt read where it said furniture so that's what you get is the other dolly". I already have one of those and needed the other one to move my furniture. Then, upon leaving, I was told there would be a charge for the trailer. She advised she would not charge me for the trailer and would contact Uhaul regarding that. My receipt says I was charged.. I did not receive a call before she charged my card. After leaving, I realized how much more of an inconvenience it was to have the trailer and attempted to call the Williamson Rd location 4 times where no one answered. I called Donna and asked if I could drop the trailer off there and she then told me to call them myself. I advised I called many times before with no answer and asked if she would call for me. She called and told me a lady named Nene was there and to speak to her when I got there. I get to the Williams Rd location where they had no idea I was coming and there is no Nene at that location. So she lied to me. This has been a horrible experience all around. From Uhaul calling me telling me I could not receive what i reserved, to being told I would pay one price, to having absolutely awful customer service and again not getting what I ordered and then being overcharged. I cannot say I would use Uhaul or recommend Uhaul to anyone. Especially not from Vinton, VA.
TORYRHEA AWas excellent
Rob MThe place was clean, the truck was clean. The girl working there was so friendly & helpful. She explained everything to me that I needed to know. I would definitely recommend this place to anyone who needs to rent a Uhaul truck!!!!
Ginger HTell them up front that should they pay with CASH you are going to charge them a $100 deposit! I even asked if I could pay cash (twice) but none of your facilitators bothered to tell me that I would be charged extra! And I drove 5 hours to get the truck on limited funds. Thank God I had friends who could loan me the money! What if I hadn't been able to make that deposit!? Don't lie and tell them the drop off location will give them their CASH deposit back when they drop it off!! It now will take me 5 to 7 business days to get my deposit back. Oh...and why dont you tell them that they dont have to pay the added $43 for insurance because with their good personal car insurance. .should an accident happen. .they only have their deductable to pay. Am I a happy newbie to UHaul? Absolutely not!!! Plus...the truck was left with about 30/40 dollars in extra gas that of course.. I get to eat that one too.
Donna MCynthia @ Smith Mtn Lake Storage & Donna @ Winter’s Storage in Vinton we’re gracious , professional & skilled. Had I known I was paying more to drive truck 20 miles along hilly, curvy roads with 35-40 mph speed limits, I would never had agreed to take truck to Vinton rather than to the sites either 6 or 12 miles from my home.
william hThis location always does a GREAT job!.. and we appreciate it!.. They are friendly and professional and have always done their best to provide us with a vehicle to suit our needs. Their trucks have always been clean and well maintained.
Kenneth S