Customer did not leave a comment.Robyn B.
Customer Reviews for Wise Choice Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Checking in was very complicated and took longer than anticipated. One of the tires was very low and we put air in itMarielle S.
Customer did not leave a comment.KYLEJOSEPH S.
I understand the need but holy cow there are a lot of steps to dropping off a U-Haul using the 24/7 systemMalinda H.
The Wise pickup location was great - Cody was a good guy and got me rolling out quickly!Joel H.
I had to drive an hour to get this trailer, you have done this to me the last 3 rentals, driving over an hour to pick up a trailer is poor at best, especially the 24 hour before phone call surprising (not really anymore) you with you need to drive over 2 hours round trip to pick up a trailer for a next day departure. Tired of hearing the excuses on that!!Jason F.
Kinda weird but the people were chill and nice. Although I'm not sure if I trust them to process the return correctly.Benjamin G.
Like I said in the first one I would not recommend this location to nobody. I was treated badly I was threatened that they was going to call the police and report the truck stolen. They wanted the truck Thursday evening. And I told them no it wouldn't be available and back there until 9 o'clock Friday morning. He treated me rude he treated my husband rude. And threatening both of us. And if this is the way U-Haul treats their customers I will not recommend them to nobody not U-Haul specially.mark G.
Customer did not leave a comment.Art W.
No one told me there was an after hours $20 charge.BRUCE H.
I had to pick my vehicle up using your app. The customer service rep who assisted me with that yawned through our entire conversation, was not pleasant, indicated several times that it was not your system that was slow - it was on my end, and never apologized for the fact that it took me ONE HOUR to pick up my vehicle!!ANGELAM G.
They didn't have the furniture pads and told me that we wouldn't be charged but we still were.ELMERANDREW JR B.
Customer did not leave a comment.JEFFREYANGELO C.
Never written from U-Haul again horrible worst experience took over a couple hours just to pick up the truck wouldn't let us take the pictures of the mileage are The gas customer service was horrible Wouldn't help us very rude.James A.
My husband and I have rented UHaul trucks and trailers dozens of times throughout the country, as we have lived many places. We have also helped move our adult children many times throughout the years. We have always, in the past, been happy with the service offered as we have been met with courtesy and assistance. We have always given high ratings in our reviews. We are in our 70's and my husband suffers from Parkinson's and has lost much of his strength. We rented a 6x12' UHaul trailer for our son to use during his move to Plattsburgh, NY. We added an extra day just to be sure we wouldn't go over our rental time, making our agreement 5 days instead of 4. It was to be returned on Saturday morning by 9:00. We were not told that there would be an after-hours fee of $20. Our problem and first criticism of this dealership was when we went to pick up the trailer. Cody, an employee, lifted the trailer onto the receiver which had a ball that was too large. He took it off and we replaced the receiver with a ball that was too small. He said it should work but would be better if we had a 2â€ ball. We said that we would go get one and asked if he would help us put the new ball on the receiver. He said no, that he didn't have a wrench that was large enough. He also said that he didn't want to lift it again because it was hurting his back. We had no further discussion with Cody at that time. We kept the trailer on with the smaller ball and drove to a nearby Tractor Supply and bought a new drop receiver with an attached 2â€ ball. We used our truck jack and managed to change the receiver ourselves back home. When we returned the trailer, we were there shortly after 4:00 on Friday and no one made their presence known to us. The shop doors were all closed and we worked for at least a half an hour removing the trailer from the truck. We were able to find cinder blocks and a board in the weeds to help prop the trailer. We used our jack to get it lifted off, leaving the tongue propped on cinder blocks. Our main criticism and outrage at the Geneseo, NY UHaul Dealership came when Rebecca went in on Monday morning (Aug. 30) to ask why we were charged a $20 late fee, after returning the trailer on Friday, a day early. Cody told us that he had been there until after 4:00 on Friday, but the UHaul hours only went until 3:00. It is not open on Saturday or Sunday. Cody said that the charge was an after-hours charge and that it didn't matter that we had brought it back early. I told him I thought that was unreasonable. I also added that I thought it was unreasonable that he couldn't have helped us put the trailer on after we bought a new receiver. He angrily shouted,â€ I don't give a shit about what you say, you're a liar and if you ever came back here again, I'm gonna call the police!â€ Please address this. We are outraged by the language and treatment! My husband had considered renting a smaller trailer to help move the rest of our son's things, but not only do we â€œnot want to get arrested,â€ we would never go back there again anyway. This also may prevent us from using UHaul services again in the future. Robert and Rebecca Burgess email@example.comRobert B.
Not to recommend this drop off location. There was pallets of tools (that some person, not owner) was trying to sell. This location is very trashy. You would not know it was a U haul dealer if it wasn't for the sign!KENNETHJ P.
Wise was excellent! Julie at Julies flowers in Conesus,Ny was terrible. I confirmed my reservation the day before on her voicemail, she returned my call later that day but neglected to tell me my pick up time was at 12 o'clock sharp, only her store hours which was closing at 6 o'clock. When I went to pick up my truck at 1:45 it was no longer available ,leaving me without a truck moving my son to college. I was never made aware of the 15 minute late policy on reservation cancellations. I Was forced to pick up a truck half the size I needed at a different location 20 miles from my home.ANTHONY F.
Customer did not leave a comment.David B.
I had the truck back on time, but was charged for THREE rental periods.William V.
Customer did not leave a comment.Sammy T.
friendly and easy to work with.JOSEPHB D.
Customer did not leave a comment.KATHLEEN R.
Customer did not leave a comment.ROULA A.
Customer did not leave a comment.Loriann F.
Great experience ... rented a trailer .. tongue was very heavy ... hard to get off truck when returned after they were closed .... but made it work a jack would be nice on it ... over all very happy with experience...CURTISSCOTT G.
Customer did not leave a comment.Thaddeus G.
Customer did not leave a comment.BILL B.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Joel R.
Everything was exactly like excepted no buts or ifs just kindness and reassuringJORGEL JR S.
Customer did not leave a comment.SALLYANN H.
Customer did not leave a comment.SUSANJEANNE R.
Great serviceJohn R.
Your check in app was not functioning when I tried to check in. Please look at making it more robustMarty O.
Customer did not leave a comment.michael O.
Customer did not leave a comment.KATHRYNANESA B.
Customer did not leave a comment.KARENJOAN P.
Customer did not leave a comment.KATHYL C.
Customer service from U-Haul. Talked with someone from 1-833 number and they told me there would be no service fee and I got my receipt and there was. Also got charged for a bigger truck then what I asked for because they could not get me the size I wanted yet they didn't discount.Connor M.
The pick up process to longer than it should have do to some server issues, it took over half an hour. Everything else was perfect!Christopher M.
Very friendly and accommodating.JANICEL W.
Very helpful very friendly.DENISELEE T.
Employees were very helpful and respectfulPAULN JR M.
Customer did not leave a comment.GREGORYB A.
The ratchet didn't work you charge for a after hrs drop after I told u I will be dropping it off after hrs and you ok itJody P.
Customer did not leave a comment.MARCYA D.
Customer did not leave a comment.ELENA O.
Customer did not leave a comment.Christian M.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.GERALDL R.
Customer did not leave a comment.Olin M.
Ensure that the truck isn't blocked in, I called the previous day and let the location know I was reserving said truck. Ensure that your trucks are clean. I spent 45+ mins sweeping the cargo area before I could load the truck.Christopher K.
Customer did not leave a comment.OLIND M.
Nothing, Cody (and Bill) were very helpful.James D.
Everything was great!! Thanks to Bill our entire experience was amazing and all ran smooth. I would recommend this location and uhaul to all!!! Thank you for all you do!!Courtney L.
Only recently has this u-Haul location re-opened under a new name so wasn't even in the system yet. Even so, they were very accommodating and reassured me the drop off would be confirmed.Richard B.
U-Haul was stuck in the mud.. not in sight. Had to spend over a hour on the phone with U-Haul to find the truck. Horrible experienceHeather H.