Customer Reviews for WK Appliance
(U-Haul Neighborhood Dealer)

539 reviews

N4845 Hwy 63   Spooner, WI 54801
(Hwy 63 S)

(715) 635-3627

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(715) 635-3627

N4845 Hwy 63
Spooner, WI 54801
(Hwy 63 S)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Terryl B. 
Rating:
2.0

Check in process way too long and too many stupid questions. Names and numbers of 2 people who know you well? Get real, u haul.

Scott B. 
Rating:
5.0

No bad comments. Friendly, fast and easy. Truck was clean and ready to go, no waiting.

Donald R. 
Rating:
5.0

WK was awesome however your customer service through the 1800 number is a joke I would NEVER recommend uhaul to any of my family we will use Penske next time

Patrick W. 
Rating:
5.0

It was all good.

Sam B. 
Rating:
5.0

I guess this could happen to anyone but we had a flat tire on the traile.r in the first leg of our journey. Scary but not a deal breaker

Irene A. 
Rating:
5.0

Very satisfied. Friendly customer service.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

Jacque P. 
Rating:
5.0

Nothing thank you

Blake O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
4.0

Customer did not leave a comment.

philip H. 
Rating:
5.0

Ease in and ease out. No waiting, Prompt service, When I found out I needed a bigger trailer, changing my lease was seamless.

richard H. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Thank you WK Appliance. We had a medical emergency and they were very helpful!!!

John E. 
Rating:
5.0

Customer did not leave a comment.

PRESTON H. 
Rating:
3.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

DEREK J. 
Rating:
5.0

Staff at WK Applicance are awesome...especially Cherie and Joan! Thank you!

LAKELAND F. 
Rating:
5.0

Customer did not leave a comment.

Kris L. 
Rating:
5.0

Customer did not leave a comment.

ALLEN P. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
1.0

I was giving the wrong truck even though I told the lady that I Reserved a different one and she argued with me that I didn't and I had to bring the truck back because I was right and she wasn't when my truck truck was fully loaded and had to unload everything in the yard and bring it back and pick up the right truck it completely ruined my day of moving lost all my help because of it cause of it. Was not happy at all what I had to deal with.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Plenty of room for hook-up of trailer and nice folks to work with.

Darren R. 
Rating:
5.0

Picked up after hours in the dark, limited Cell signal in Spooner, WI, so getting a smart phone to create an account, sign in, pay, get everything took over an hour, and no light to figure out how to pick up keys after hours. When asked earlier in the day how to do this, I was flat lied to how to do it, and what I'd need to do it. Took over an hour, in the dark, mosquito infested night. The reason I had to pick up in Spooner, we because my rental from 2 months ago - no trucks of any size within 80 miles of where I was supposed to pick up. Unacceptable. I rent 2 months in advance and you outsell your fleet to screw me? Really? Finding this out 4 hours before we started driving to the area, unacceptable. Complete change of travel plans to account for picking up 16 hours early and 115 miles from our load spot, instead of the intended 30 miles.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
5.0

Customer did not leave a comment.

CHERYL M. 
Rating:
5.0

Very smooth. Loved this way of doing things.

Blake M. 
Rating:
5.0

We were very satisfied with our experience. Everyone was very helpful.

RUTH W. 
Rating:
5.0

Fast and smooth transaction would go back again thank you all

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Easy to rent, friendly, good experience.

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
1.0

We did not get truck size we requested at the Spooner site. It was an hour north of Spooner. We had to downsize and the truck was buried in 6-8inches of snow. They don't even come out to truck to see if it works. Terrible experience and would never use UHaul again.

Thomas W. 
Rating:
5.0

Easy no contact pick up. Friendly folks.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

JAY R. 
Rating:
5.0

Super friendly and awesome people who care about our move personally! I felt like a part of the family of uhaul!!

charlott O. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
3.0

Customer did not leave a comment.

Judith Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

I made the reservation by phone. I received my information by email. I registered on line, then accepted the mobile phone check in. I maybe missed it, but I did not see Uhaul hyping that feature enough, in my opinion, to those with simple rentals. I found the mobile phone app to be the best. I found the app to be easy to use, and allowed me more flexibility in picking up and returning the vehicle. I felt that Uhaul did an excellent job of communicating. The truck was good. I love the automatic compression assist braking! I did, however find it a little difficult to get in and out of the cab. I had a 20' truck, and would really have liked to have an outside step to help getting in and out.

Clayton T. 
Rating:
5.0

Customer did not leave a comment.

RYLEE N. 
Rating:
5.0

Customer did not leave a comment.

Les L. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Nothing

Kenneth J. 
Rating:
5.0

Way too many forms to fill out for a simple trailer

RICHARD Z. 
Rating:
5.0

The only thing was the process of picking up the truck. To ask me for a contact name to confirm my credibility was up setting why would I want to steal a u-haul truck! I feel that should have never been asked to me. That was the first time I was asked that from a you. But other than that was ok.

Maureen N. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
4.0

trailer had a water leak in pass side upper front corner. no ones fault but it did fill a cardboard box full of pictures with water. I notified drop off.

TIM T. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Personnel was very helpful, respectful and fast!

Kevin C. 
Rating:
5.0

the employees at WK that helped us were great! They were ready and able to assist and did so with a smile. The whole experience was easy, fast, and efficient. We will rent from them again.

Jenny J. 
Rating:
5.0

Customer did not leave a comment.

Doug E. 
Rating:
4.0

Customer did not leave a comment.

Rebecca L. 
Rating:
5.0

i was pleased with the ease of picking up my rental... Fabulous Job....

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Daniel J W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Rented open trailer everything was perfect

JIM K. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
3.0

Customer did not leave a comment.

Marie S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Open your doors as soon as possible. Have the rental person be there till her answering machine time says. Explanation: Actual time was 3:17 and her message said she was suppose to be there until 3:30 but was already gone for the day.

Geraldine B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Very good experience, no problems whatsoever! Thank you!

NANCY T. 
Rating:
3.0

UHaul changed the drop off site for the trailer the night before it was scheduled to be dropped off. No phone call no explanation just a text saying it changed. I spent 45 minutes on the phone with three different agents yesterday and nobody could tell me why the location was changed. Finally the issue was resolved with a lame apology.

Charles G. 
Rating:
1.0

No help from a human!... they hide inside the building and wouldn't even point to were we should drop the trailer much less help us unhook it!... We're in our late 60's, help sure would have been nice. We were told the drop off location closest to us was unavailable, drive 60 miles out of our way to drop trailer. Then told that drop off Location was closed and drive 90 miles out of our way to drop trailer! Are you kidding?! You told us 2 different drop off locations and then said we were supposed to go to a third location that had NEVER been mentioned. The absolute worst customer service ever... actually worse than none at all!

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Chaudette M. 
Rating:
5.0

Customer did not leave a comment.

WK A. 
Rating:
5.0

Definitely keep Dave around! He was so pleasant and helpful getting the trailer hooked up to our vehicle, making sure we had lights. He is so friendly and he went out of the way to bless us with his expertise and service. Thank u for a wonderful experience! The check in and check out process was smooth. We will use this U haul dealership at WK appliance in Spooner WI again!

sharon G. 
Rating:
5.0

A wider selection of trailers would be nice.

steve O. 
Rating:
5.0

PLEASE tell customer how to tell send location to Uhaul if they return the trailer outside of business hours WHEN they rent the equipment, not 45 minutes before it's due back. WK Appliance was great.

Sarah O. 
Rating:
5.0

small 4 x 8 enclosed trailers are very hard to find. I could not find anyone that had one available.

BILL S. 
Rating:
5.0

Joan was very friendly and helpful and made the pick up, and drop off experience very time efficient and worry free. She explained information I needed to know for renting; the trailor. She was good with her customer service skills. She made my experience stress and worry free. .

Raena N. 
Rating:
5.0

Customer did not leave a comment.

KARL F. 
Rating:
5.0

An old saying, 'if it ain't broke, don't fix it". Have always had a good experience with this location, and the agent is very qualified for the job. She represents the company well.

Rick S. 
Rating:
3.0

Out of 2 available car dolly's, one a break light didn't work. On the other the break light was just taped on. It worked however. Went inside and they marked it on the slip so we weren't charged for the damage of the light.

Les L. 
Rating:
5.0

Had difficulty with app. I followed all the proper steps for renting after hours and had to wait close to 45 min for approval to get code to access key box. Truck was clean and ready once I got keys. Turn in was simple.

Chad S. 
Rating:
4.0

Keep up the good work.

JOHN J. 
Rating:
5.0

Great Company

Richard C. 
Rating:
5.0

Have always had great service at this location. Too bad they can't have a few more trailers on hand of various sizes, instead of having to send a customer 25 miles away. Will return here when and if possible for future needs.

Rick S. 
Rating:
5.0

It was a great moving experience, no need to Change anything

CANDACE C. 
Rating:
5.0

Customer did not leave a comment.

RON D. 
Rating:
5.0

I've used this location a lot and they are always great

SHELIA W. 
Rating:
5.0

Customer did not leave a comment.

Jeanne D. 
Rating:
5.0

Don't abuse them on the pricing.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Jessie T. 
Rating:
3.0

Charged me an $18 charge the next day. No one there when it was dropped off. Not told what the charge was for but the gas level was above the needed amount.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

PHIL M. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Joan and the people at WK appliance couldn't have been better and more helpful. After a few anxious moments locating a truck, everything went very smoothly.

Chuck J. 
No reviews have been submitted for this location.

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