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Kevin K
Customer Reviews for Wolfeboro Carwash & Executive Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Friendly staff.
DAVID MNothing - everyone was terrific!
Lauren BPerhaps clearly stating - with a sign- where drop off location is. It was a little general
Amanda SWindshield was filthy on the inside.
Thomas GThank you for your generosity in discounting the trailer rental price which was being used to bring much needed supplies to the NC flood victims. 💜
DAVID DFantastic service. Only issue was engine light on, noted at pickup location but vehicle did its job
Rae TSarah spent somuch time trying to see if my trcuk would tow the auto transport trailer and then, after several attempts both working with her on the phone and in person, when it just didn't seem like it would be a go, she worked hard to find the right combination of rentals in a convenient place for me to pick up. Quick and easy drop off when I was done. Great folks here!
Michael PWonderful experience!
Ralph SLocation pick up was great. However my reservation was changed without notice, pick up time and date was moved, and didn't find out until less than 24 hours before. And only when I had called to check on things. I needed a larger truck there was none available I was given a small truck they did give me some extra mileage, however none of the equipment I rented was in the truck, I also what I went to pick up the truck the app was not working and I was not able to get the truck at 7:30 a.m. when I needed to, it took me till 8:30 a.m. with a friend's phone and a U-Haul representative telling me how to proceed with everything for pickup. It was just a very difficult experience, I have rented me before in the past and everything went well this time from the moment I scheduled to the moment I dropped off they were issues regarding the app and like I said everything else that I stayed in. Unfortunately this experience was not as good as the ones I have used in the past.
ROY T* survey wouldn't let me submit without answering question about personnel at drop off. I, then, had to say no because there was no one working when truck was dropped off. I'd suggest re-wording the survey. That said, the e.ployee at the pick-up location was very friendly and helpful!
Janine DSara was very help, quick and courteous. Very pleased. Thank you!
Whitney HEasy drop off.
Karen CPerfect
Paul SWhoever used the van last did not completely sweep it out so there were some leftover debris inside the cargo area. Otherwise, the van was in good shape
john wAndrew the owner and Sarah the scheduler were fantastic!! They originally didn’t have the size truck I wanted but easily scheduled me at another location. They called me the next day however and were able to accommodate me after all. They took care of the change and made it so easy for me. I highly recommend renting from their location. Friendly and helpful!!
Lisa KThe woman who waited on me at this location was very unpleasant from the moment I walked in the door, which was the total opposite from the gentleman that I initially dealt with at the U-Haul Rt. 16 Wakefield NH location. I have no idea what her problem was, but it seemed as though she was having a very bad day.
Joe Hgreat service and very helpful gentleman
Judith LOnce again, a great experience at this location. Mobil pick up and drop off helped immensely during the holiday season.
MARKDOUGLAS ZGreat location and staff.
MARKDOUGLAS ZThank you to the owner/manager of Molly the trolley for moving her car so I could park the truck in her spot.
JOHN TThe best U-Haul location I've used. Lighting fast service, and great Customer Service!
Bob SThe woman there was very capable and patient. The only problem I had was my credit card was rejected, and the bank said the u-haul company caused a red flag alert on my card. That specifically said it was u-haul, not my account (my card almost never gets rejected). I had to wait an hour for a reset. That surprised me, because I have used u-haul for 50 years!
DAVID RSo easy and convenient. The young lady working there was very nice, polite and efficient.
Karen Mside door handle on the cargo van was broken and side door was un-useable, also passenger window switch on drivers door was not working properly. cargo van reaked of cigar smoke so had to travel with windows open. disappointed to say the least. Wolfeboro Carwash & Executive Detail were great to deal with and said they would call to see about a discount for my inconvenience. Very nice people to work with.
Sheila SThis comment is not related to this location, but to the reservation process. I walked into a location very close to my home and made a round trip reservation with close, convenient pick up/drop off. Two days before my pick up I received a call that I needed to either pick up or drop off at a different location due to only one way rentals being available. The closest location was 20 minutes away, resulting in additional time to get the truck and return home during a busy move time. Although I received 30 free miles, this was an inconvenience. I would have preferred that my original reservation be honored.
Mike SThey never sent me a receipt as they indicated. I need a receipt for a reimburse
Jaime GFantastic experience. Convenient and affordable. Friendly and helpful staff. Thank you! One suggestion: difficult to find location of hazard light button on truck. Maybe add a sticker and arrow?
Andrea WVery easy equipment drop off with flat readily accessible lot in Wolfeboro. After hours drop very flexible.
Joseph HAgain, the problem is uhaul not the location.
Alana AWe have used this location in the past. It is very convenient and they are always very friendly.
Lee KSpent 45 minutes in hot parking lot trying to pickup vehicle, the app refused to accept the photo of back of license, despite having used it twice in app when I pre-registered. Was not supplied with two wheeler Was initially supposed to pickup in N Conway. Wasted 4 hours picking up vehicle which would have taken 30 minutes at requested location.
Kevin MThe place I got it was very friendly!!
Tammy TFriendly, professional service 10 of 10
TERRY SGreat location and staff. Went the extra mile.
CYNTHIA SNo improvement needed
MARK Tgreat and thank you
gabrielle sThe staff in Wolfeboro are very helpful and always a pleasure to do business with.
terri gThe young lady the runs the show there was great. Friendly efficient and hooked up a successful trailer adventure.
Bradley GThe inside of the trailer had not been swept. It was also wet. Clean and dry would be good.
Lewis JThe staff are always professional and helpful. They are good neighbors and often suggest a more appropriate vehicle for the task at hand.
CHRISTIN KKeep up the great work!
Timothy GYou are already doing great. Would highly recommend you here in Wolfeboro, N. H. Happy New Year
DENISE DAll good !
PAUL LThey are the best!
Lisa HGreat service
Andrew CExcellent service!
Francis Fnot having a usb charging port in the truck made navigation difficult
APRIL EThe fuel reading said 15/16 and I took a picture of less than 3/4
BURTON MSamantha was excellent . She answered all my questions and always responded to my calls before and during our trip. The Wolfeboro location is organized and well managed. I highly recommend using them.
Nichlas SFriendly staff, thank you! Great experience.
REVATI ROnline check in did not work but the girl at the counter helped to get me on my way. Noble return was easy.
DEANNA TCruise Control
ALAN PGreat experience. Friendly, knowledgeable staff
DEBORA JThis location was fine however my overall experience started with the Tilton location was absolutely awful
ELIZABETH B