I found the guy friendly and helpful. The unit was clean and ran just fine. Both the checkout and return were quick and without issues. Thanks.
Mark B
Customer Reviews for Wolfgang Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was excellent, Brian was so friendly and helpful. We didn't have to wait (like we have had to many times before) and we were in and out in 15 minutes--and most of that time was because we wanted to add multiple drivers to our account, otherwise we would have been in and out in 5 minutes. He made the process easy and hassle-free.
JENNIFER JThe app was giving me trouble. I accepted all the location sharing permissions etc, but then it kept telling me i was at the wrong location during pick up. After closing and re-opening the app a few times i was finally able to go through the pick up process, but then it food the same time during dropoff. I couldn't compete the return in the app. I just put the keys in the return box and left. I have rented uhaul before and have never had these issues with the app.
Piero PVery kind owner at Wolfgang
Joshua BHad a great experience renting a 26’ truck from Wolfgang Auto. Brian was a joy to work with and made the process smooth and simple. Thanks guys!
Michael TVery good dealing with me!!
steve lGreat Service! Very easy to work with! Thank you!
TYRECE WI had no idea where to park the uhaul
SAMIE KNo space to drop off truck. Place was dark and uninviting. It was the closest place to drop off. Dropped off at night, Noone was working. Cannot rate personnel at drop off location.
Eleni PQuick and friendly service for a small trailer rental. Space is a bit cramped in the parking lot, but manageable.
Chris BExcellent customer service, the man at the counter was polite and told me everything I needed to know! Thank you.
Klaryssa MBrian was so great and made the process super easy! Thanks again!
Dillon JQuick and friendly help. Awesome guy!
Ryan SOwner made everything very easy, and they were very accommodating.
Zack EPrompt check-in or check-outs for equipment, after hours drop box and the staff provide very good customer service. South location is convenient and overall a positive experience.
Samuel HThis was so easy to return.
michele pThe location was fine, I knew it was closed during my pick up time and I choose to use the mobile pick up system. However the mobile pick up system was very very poor. The whole process was very frustrating and time consuming.
Emily PTerry and Brian were fantastic! They eased my worries, were friendly and so very helpful! It is so nice to have a location in a neighborhood! And Terry manages everything just like the neighborhood! Terry is a gem and I’d only rent from him in the future. Thanks!
anita bGreat experience. I would recommend this location without reservation.
Dan SWolfgang Auto Service was amazing and went out of their way for us!
Sara PBrian was vary helpful he needs a raise!
james mThanks for the truck rental & the raincoat while it was pouring when I finally returned the truck.
Naomi MWolfgang staff was personable and efficient. Great place for you UHaul needs.
Mark LBrian was great. Made the experience as pleasant as possible. Thank you!
Josh WThe truck had no windshield wipers so when the sprinklers came on in my complex we had to go find paper towels to clean the window in order to see. That could have been dangerous had it started raining like it did that morning. Other than that everything was ok.
Denise JCustomer service was great. Equipment was I good condition. Good experience with this location.
Lonnie HTerry and crew were helpful and friendly, thanks!
Randall MVery friendly and nice . Made moving Awesome!
adriann dImprovement!? All went well. I had a great experience. The people where great to work with. Even when I made a mistake on the rental date. They had no issue and help reschedule for that day. Mission accomplish. I was a happy customer.
Bernie PSad to say I got charge for extra day of rental just because I return the trailer a few minute late. They didn’t let me know, otherwise I would have keep it for another day.
Cameron SThe guys there were very helpful. I had a problem with the door of the truck and they sent a tech out to my location and took care of it on the spot. Will use them again for sure
Brenda WAt least we knew ahead of time that we had to do everything online so we were prepared to do that and it went smoothly.
Caleb WSuper helpful when the mobile check-in wasn't working!
Russell CWe were very happy with our Uhaul rental experience at Wolfgang Auto South. Brian was very kind and super helpful on our pick-up and return.
Madison BI'm moving right? I'm renting a U-Haul. Time is very limited and it's kinda a stressful time right? We have all moved before. Well when I show up to pick up the U-Haul I have to sing in and press a button. I was told this through the confirmation process. What I wasn't told has I need to take some photos before this. Not the drivers license because I'm obviously driving. No that makes sense. It's the last part. The passport/manager/lease/ or call someone. Who has their passport picking up a U-Haul? It's packed! In one of scores of boxes. Manager? Well I'm the General Manager. Can you call myself? Your chat bot said no. Also my lease is in an email. Just like having to do a bunch of random hoops online while picking up a uhaul. It's digital like the age we live in. Agent said I couldn't email it. I'd have to drive back home and take pictures of a computer screen. Imagine it's Sunday. A hot and humid day. Moving always sucks right? Your moving for a reason so time is of the essence and you have a timeline and a plan. You booked the U-Haul and the last communication is, "congrats you booked a U-Haul! Pick it up and sign in to complete!" Your tired from packing and ready to get this show on the road. Then sitting there for 1 1/2 hours thinking, "wtf if I was told I needed this before I'd have had it! It's Sunday and everyone I know is sleeping from working night jobs or wouldn't want the insanity of being called by a random U-Haul number." So Im forced to wake up my father with cancer and ask him to answer the phone for a random number. He's very drowsy and misses the call because it comes through as a spam call and the phone auto blocks it. Remember the digital age I talked about earlier? Moral of the story. Please make it clear of this last step. That made moving so very much stressful. Was hoping renting a U-Haul would be an experience from people who know the moving experience.
Taylor KVery small lot, hard to turn around 20ft truck w auto transport, had to disconnect trailer in order to park. Less than ideal.
paul SBoth Brian and Terry were helpful, attentive, and kind.
Lori PVery good customer service and friendly
ulises pGreat service! Welcoming and very helpful. Explained everything well and was flexible. Will use them again.
Emily KBrian was great to work with. He went out of his way to get me the best rate.
James LIt took me 1/2 hour to get a dolly rented that I had reserved the day before. It was not the attendant's fault, the system would not take my card and although we tried at least 3 times. Finally, I gave them cash. It was a terrific waste of time. Again, attendant was apologetic and tried his best.
mary oBrian was absolutely fantastic!
Kevin EVery nice people to work with.
Jaryd CHe said the fuel was full but when we filled it up at the end of the day we paid for three times more in gas than we should have.
SAMANTHA BYOU DO. A GREAT JOB
rob tThe cabin could of been a bit cleaner between uses.
Payton MNothing, pick up and drop off were very easy and made the moving experience a breeze.
Tucker K