Customer Reviews for Wolverine Party Shoppe
(U-Haul Neighborhood Dealer)

2,512 reviews

2527 Dexter Rd   Ann Arbor, MI 48103
(On the corner of Dexter Rd and N Maple Rd behind Plum's Market)

(734) 996-9004

Hours

  • Mon–Sat
    9 am–9 pm
  • Sunday
    10 am–7 pm

Services at this Location:

Contact Us

(734) 996-9004

2527 Dexter Rd
Ann Arbor, MI 48103
(On the corner of Dexter Rd and N Maple Rd behind Plum's Market)

Services at this Location:

Hours

  • Mon–Sat
    9 am–9 pm
  • Sunday
    10 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Yehua H. 
Rating:
5.0

Customer did not leave a comment.

Claudia T. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
2.0

The tires had no tread which made it dangerous to drive in snow and ice. The ABS light was one and the heater only worked on high. The driver's seat was horrible.

Bradley K. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

jill B. 
Rating:
3.0

Customer did not leave a comment.

Lindsay G. 
Rating:
5.0

Customer did not leave a comment.

phillip R. 
Rating:
3.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Justin V. 
Rating:
4.0

Customer did not leave a comment.

Gabe P. 
Rating:
1.0

Customer did not leave a comment.

Bhushan D. 
Rating:
3.0

Depends on friends lication

ronald Q. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MARK R. 
Rating:
5.0

Extremely helpful and friendly staff. The rental experience was excellent and smooth. Thank you!

Catherine D. 
Rating:
5.0

Customer did not leave a comment.

Mikhail Z. 
Rating:
5.0

Nothing could make it better or easier. The price was great, service was great.

Gordon W. 
Rating:
4.0

The location and rental were fine but my experience with your app was bad. it would not complete functions or refresh screen.

Kathryn B. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Very helpful staff and great location for easy pickup

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Lana K. 
Rating:
5.0

The gas gauge was wildly inaccurate and only had 4K miles. After ten miles it went down zero, after another 10 it went down 1/8. When I put in 2 fallout went up zero. When I put in two more it went up 1/4. I learned gmc is crap.

SUZANNE C. 
Rating:
5.0

The staff were professional and very helpful.

Kristin S. 
Rating:
3.0

Easy enough to find. Wasn't informed it would be an after hours drop off. Parking spaces limited.

Robert F. 
Rating:
5.0

No improvements required! Great location, people at the store were friendly and enjoyable to talk to.

Steven S. 
Rating:
5.0

Keep doing what you are doing

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

megan P. 
Rating:
5.0

No problems at all... easy in and out. No waiting.

TERRY ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Jody was very helpful and sweet treated us with respect

Lori K. 
Rating:
5.0

Customer did not leave a comment.

daniel C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Fast friendly service. Very helpful and accommodating for my frantic schedule. I will definitely rent from Wolverine again.

Jasonray B. 
Rating:
5.0

Great company!!

Alton J. 
Rating:
5.0

The truck ran very poorly. It was missing out, & leaking anti-freeze & exhaust fumes were coming into the cab.

Shane W. 
Rating:
4.0

The worker was very friendly and helpful and made it very easy to pick up the car hauler. Overall the trailer looked to be in great condition. it hauled nicely and everything tied down correctly. When I was dropping the car off at my mechanic, he noticed a tire with a large chunk out of it and said I was lucky to not have a blowout while towing the car back. Tires need to be changed and maintained. other than that great!!

Mackenzie P. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Polite and efficient.

david L. 
Rating:
5.0

Quick-easy-availability

PRAHLAD C. 
Rating:
4.0

Customer did not leave a comment.

Barbara H. 
Rating:
1.0

The vehicle was disgusting. Everything was sticky, check engine light was on, all tires were low. I couldn't wait to turn the truck back to them.

ADAM AHMAD A. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Fast and easy pick up and drop off.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
3.0

Customer did not leave a comment.

JOE S. 
Rating:
4.0

Customer did not leave a comment.

Alexandra C. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

Unfortunately, the widespread double booking sent me to three different locations, only to lose my reserved truck to someone physically there sooner. Multiple other customers experienced this same problem. I ended up renting a Menards pick up instead of a U Haul. I can never trust your company again. I'm sure you made bank--all your trucks rented.But I can't trust you when I'm moving.The only way I would consider renting a U Haul is if I were renting same day so I can see the truck and take the keys immediately.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Zhuo C. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

Very helpful attendants behind the counter. Went in and out without a hitch.

Nam-Deuk K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The owners and cashier were fantastic in helping us get the truck quickly and efficiently.

Debbie H. 
Rating:
5.0

Everyone was very helpful and provided an excellent experience

Joshua M. 
Rating:
4.0

Stress the importance of having the required options (references, passports, etc) prepared before arriving to expedite the process. Otherwise went very smooth.

Larry E. 
Rating:
5.0

Wolverine Party Shoppe was great, HOWEVER UHaul did not properly handle our reservation. I reserved our van with the 24/7 option and intended to pick it up prior to the opening of the store. Uhaul did not communicate this to the store so they did not set up a 24/7 pickup option. We had to wait for the store to open before we could get our van. The store owner did his best to make it right, though there wasn't much he could do at that point. He did give us a brand-new van, which we appreciated so much. It is my understanding we are entitled to a discount on our rental since our van was not ready as promised.

Woodrow T. 
Rating:
3.0

The truck was clean enough but the condition was bad. It needs a new muffler and it was deafeningly loud. Some tires were out of balance and the ride was horrible. The turn signals did not turn off after making a turn. I'm glad I only had to travel 30 miles. A longer trip would have been unbearable.

Jeffrey G. 
Rating:
5.0

Have rented from this location several times. Always an excellent experience.

Teresa A. 
Rating:
4.0

Overall a very good experience. Clerk was friendly but very busy. The vehicle reserved was not available due to the previous users failure to empty their belongings. A substitute vehicle was arranged quickly. Due to the change of vehicle billing was not adjusted to reflect the new type. This was rectified upon final charges being processed after the return of the equipment.

Jason D. 
Rating:
4.0

Customer did not leave a comment.

Parker W. 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
5.0

This location made drop off easy. Thanks for being accommodating!

Connor W. 
Rating:
5.0

Customer did not leave a comment.

Lillian R. 
Rating:
5.0

Very nice. We dropped it off earlier than we anticipated but they were very accommodating.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

We had an issue to close the truck back door because it was jammed by the opening hinge lock. It was loose. I hope you can fix it or tell the customers to avoid the jams. I hurt my finger by the jammed door.

Jia Z. 
Rating:
3.0

Customer did not leave a comment.

Arghya C. 
Rating:
5.0

The employee who helped us with accessing the truck was incredibly nice and helpful. Thank you so much!

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey K. 
Rating:
4.0

The cost for the days hire of the 10ft Truck Van was unclear and different between the U-Haul contact and the operator of the fleet in north west Ann Arbor. It seems there was no communication between U-Haul and this Operator. The Chevy Vehicle (rego: AH95822) had a very noticeable loud wind nose issue at leading edge of passenger door. It also had some minor damage around bumpers and other areas like piece of trim falling off the leading edge of the rear passenger side wheelarch, but no big issues. The staff at the pick-up location (Jodie and George) were friendly and tried to assist with any questions.

steve K. 
Rating:
5.0

Thanks! Friendly, helpful service and a clean, safe trailer

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

christopher E. 
Rating:
5.0

Customer did not leave a comment.

Tracey E. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

KAREN P. 
Rating:
5.0

We have called to make changes on the pick up locations, date and time a couple times. We are lucky to have the staffs from the Williamston, Michigan and the Wolverine Party Shop, Ann Arbor location to help out. Their willingness to help make our reservation nice and easy. Thank you.

Tiffany L. 
Rating:
4.0

Customer did not leave a comment.

Erin T. 
Rating:
5.0

Thank you! :)

Caitlin B. 
Rating:
4.0

The proprietor was friendly and helpful. Pick up and drop off were easy. A few suggestions: The parking surface in the area where I was told I could leave my car was actually grease-saturated and not wet as I had assumed, and I tracked grease into my car and into the rental vehicle. I had to spend time at home afterwards cleaning our shoes, my car mats other surfaces. Yuk! Please ask the restaurant next door to - quite literally - clean up their act.

Joann C. 
Rating:
5.0

Very nice and curtious. Was in and out with trailer. Thank you guys

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

Emily L. 
Rating:
5.0

Customer did not leave a comment.

Cole N. 
Rating:
3.0

I scheduled a one way trip and was told that I was not allowed to do so. I'm not sure if the mistake was on Uhaul corporate or the individual location, but either way I was not pleased and very inconvenienced. Despite this, I was able to get my moving done.

Chima U. 
Rating:
2.0

First my reservation was bumped to this location without notifying me. I tried to check in at where I need reserved and they told me they have no vehicle and my reservation is actually changed to this location. The truck I got was dusty, with visible water stains in cabin and the AC only blows only hot air and does not cool down the cabin. I don't feel the truck is well maintained.

Yanchen Y. 
Rating:
5.0

Customer did not leave a comment.

Hamid O. 
Rating:
3.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Maher A. 
Rating:
5.0

Customer did not leave a comment.

Regina O. 
No reviews have been submitted for this location.

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