Customer Reviews for Wolverine Party Shoppe
(U-Haul Neighborhood Dealer)

2,808 reviews

2527 Dexter Rd   Ann Arbor, MI 48103
(On the corner of Dexter Rd and N Maple Rd behind Plum's Market)

(734) 996-9004

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 10 am–7 pm

Services at this Location:

Contact Us

(734) 996-9004

2527 Dexter Rd
Ann Arbor, MI 48103
(On the corner of Dexter Rd and N Maple Rd behind Plum's Market)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 10 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mary J 
Rating:
5.0

Jody and George were so friendly and provided excellent service thank you so much!

LAURIE S 
Rating:
5.0

Customer did not leave a comment.

johnathon g 
Rating:
5.0

Customer did not leave a comment.

deanna b 
Rating:
4.0

Keep them well stocked with the supplies customers order.

Dan H 
Rating:
5.0

Good

YINGHAO Z 
Rating:
4.0

I have always had a good experience here, so this time was a surprising first. The 15' truck I rented was very overdue for a brake job. I almost turned around and returned it, and I wish I had. The brakes were grinding the entire time. On my way back, I lost brake pressure at a stop light and started rolling forward. I was going uphill and was not loaded and was able to pump the brake pedal for some pressure. I was almost to the lot fortunately and managed to get back safely. Obviously this was deeply concerning and if that had happened while under load or under an emergency braking situation, this could have killed someone. Please do not send that truck back out until the brakes are fixed!

Alex G 
Rating:
3.0

The truck needs to be serviced.

grace R 
Rating:
4.0

Service was a bit slow, took 10 minutes to be seen even though the place was practically empty, but once I had a representative talking to me I was pretty much out the door within a couple minutes.

Basheer M 
Rating:
3.0

Easy to drop off and go

Curran H 
Rating:
4.0

Customer did not leave a comment.

Natalie G 
Rating:
4.0

Nice hard- working people Small selection of gear

Catherine H 
Rating:
5.0

Customer did not leave a comment.

Mohannad A 
Rating:
5.0

So helpful and conscienscous.

John R 
Rating:
3.0

I had to fill up the left rear tire with air which was not fun

Jonathan E 
Rating:
5.0

George had excellent customer service

Aaron M 
Rating:
5.0

Great U-Haul dealer! Always helpful and knowledgeable about the equipment.

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

Bill P 
Rating:
2.0

Customer did not leave a comment.

Anthony W 
Rating:
5.0

Customer did not leave a comment.

Jeff N 
Rating:
4.0

Na

WILLIAM D 
Rating:
5.0

Above average customer service. Wasn’t able to get the trailer we needed but we were given a larger one for the same price. I highly try this location!

Robin B 
Rating:
4.0

Customer did not leave a comment.

Shaylin S 
Rating:
5.0

Customer did not leave a comment.

Lindsey E 
Rating:
5.0

The team was so helpful and professional.

ROGER D 
Rating:
5.0

I was immediately helped when entering this location. The staff there is very friendly and efficient. I was on the road in less than 10 minutes. They are open late and near my house so definitely convenient.

Bradley K 
Rating:
5.0

It was the easiest drop off I have ever had.

Patrick T 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
1.0

This location clearly does not inspect their rental trucks before leasing nor do they prioritize standard vehicle maintenance. We were given a rental truck with low air in the tire. We brought this to the attention of the rental location before leaving and they said "we know, it's fine. Just a bad sensor." Turns out this was incorrect. The tire was in fact low (29 PSI low instead of the necessary 80 PSI), and we couldn't load the truck to its capacity as planned resulting in having to make two trips so extra mileage, extra cost in gas, and the $6.50 for having to put air in the tire. Such a terrible experience and huge inconvenience!

Brianna S 
Rating:
5.0

Customer did not leave a comment.

Hilary Z 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
4.0

Customer did not leave a comment.

Jonathan W 
Rating:
5.0

I was very impressed at how easy it was to rent a truck. Very friendly and everything was clean and neat. It was much less expensive than I anticipated. Thank you, U-Haul.

David H 
Rating:
5.0

Not a thing. The lady I worked with there was sincerely nice. Makes a huge difference.

William R 
Rating:
5.0

Customer did not leave a comment.

Mark E 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
4.0

Customer did not leave a comment.

Chester C 
Rating:
5.0

Cost was $51 + $5 for gas for 3 hours use and 17 miles of driving. Would have been nice to have it a bit cheaper or just charge for mileage. The vehicle and service were both great. I called to see if something was available and picked it up in the next half hour which was exceptional. Overall everything was good.

James H 
Rating:
4.0

On the tie down rail the rubber covering strip was partially hanging off, which would allow my items to rub against the wooden rail.

Haris E 
Rating:
5.0

Nothing. Jodie was super nice & friendly & helpful. Would use this location in the future. Lucy D.

LUCILLE M 
Rating:
5.0

The app did not work at this location. I had to use the website, but only on Safari(not Chrome)

Donald V 
Rating:
3.0

Helpful and easy to work with. Recommended for small, daily tasks and rentals.

Andres T 
Rating:
5.0

Quick, and easy in and out!

Caitlin C 
Rating:
5.0

Customer did not leave a comment.

Kevin A 
Rating:
5.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

The lady who took care of me was really nice. I had no problems and I would highly recommend this location. Thank you!

Ginny R 
Rating:
5.0

I've rented trucks from these folks every time I've needed one. They've always been friendly, and the pick up and return processes have always gone smoothly. This time, the truck had some damages that weren't flagged with a red X as I reviewed the vehicle condition at pick-up so, to be safe, I did upload photos.

Joann C 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

great customee service person

ENNIS B 
Rating:
4.0

The agent was very friendly and happy to help me. The 5’x8’ trailer had new safety chains and wiring, and the tires appeared to be pretty new too. Tire pressures were a bit low (49psi; maximum is 65psi)

haris e 
Rating:
5.0

Customer did not leave a comment.

Sarah T 
Rating:
5.0

Great customer service

Mark C 
Rating:
5.0

Customer did not leave a comment.

Tim E 
Rating:
5.0

The individual guy who helped us was terrific. No improvements.

Wayne B 
Rating:
5.0

Nothing. Great experience like always. No issues whatsoever.

Fannie W 
Rating:
5.0

Customer did not leave a comment.

Stephen L 
Rating:
5.0

The employee was very nice and it is always a great experience renting a truck here. Just a suggestion, the Home Goods store is just around the corner and if anyone buys a large piece of furniture, you should give the management fliers to pass out to customers. This UHaul is so close and is an easy way to get furniture home from Home Goods. Service is great at this location.

Ray W 
Rating:
5.0

This location was great. The customer service rep that I first talked to was HORRIBLE, HORRIBLE, HORRIBLE. They did not listen to what I asked for, did not tell us the correct way to process the pickup, and the location they sent us to was closed. HORRIBLE, HORRIBLE, HORRIBLE I will never call the 800 number again.

Scott K 
Rating:
5.0

Service was well above my expectations. Friendly, polite, professional and accommodating our needs; therefore, excelling above industry standards.

pam m 
Rating:
5.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

Great customer service

Jenica G 
Rating:
4.0

Customer did not leave a comment.

James P 
Rating:
5.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Customer did not leave a comment.

Darren W 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
3.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Micheal M 
Rating:
5.0

Customer did not leave a comment.

denise m 
Rating:
5.0

Customer did not leave a comment.

Andrea M 
Rating:
3.0

This location did well. The Uhaul reservation service experience was abysmal and needs reform.

Tara S 
Rating:
5.0

Customer did not leave a comment.

Piotr Z 
Rating:
5.0

Customer did not leave a comment.

Jerilyn S 
Rating:
4.0

Customer did not leave a comment.

Jeffrey N 
Rating:
3.0

There was damage to the trick that wasn't documented in the check in. The had a lose front end and the 12v accessory plugs didn't work and the check-in has level showed 1/2 tank when there was only 1/3 on the gauge. Also my pickup location was 10+ miles from where my original reservation was. A lot of this BS ISN'T the locations fault. But this wasn't a pleasant rental session.

SHAWN T 
Rating:
5.0

Customer did not leave a comment.

Naman S 
Rating:
5.0

Keep doing what you do

Philip L 
Rating:
5.0

No issues. Thank you!

Kimberly B 
Rating:
5.0

Customer did not leave a comment.

Tim G 
Rating:
5.0

The gentlemen we dealt with was Eddie. He was outstanding. I’m a senior citizen, he had the vehicle running and warm and even pulled the vehicle up. No problem when dropping off. The people connected to this U-Haul were very efficient. I would recommend them and use them in the future. Feel free to contact us. Jrsoldmine@icloud.com Cheers Augustaitis.

george a 
Rating:
3.0

The Rental Truck when I picked it up using the 24/7 option, had a dead battery and thankfully I was had jumper cables in my car and was able to jump start the Box Van. The van was dirty on the outside and did not have a snow/ice scraper to remove snow ( Yes rented in Michigan). No offer to reduce my cost for this delay was given by the store.

Mark B 
Rating:
5.0

Nothing

Walter G 
Rating:
5.0

Customer did not leave a comment.

Tim G 
Rating:
4.0

Customer did not leave a comment.

Cinnamon D 
Rating:
5.0

Eddie took good care of me making sure the hook-up was good and tight and the lights all worked. Trailer was ready to go and easy access when I arrived. THANKS!

Stephen S 
Rating:
4.0

Customer did not leave a comment.

Lyle P 
Rating:
4.0

friendly, helpfull service,

larry s 
Rating:
5.0

I have rented 5x8 trailer from this location numerous times. Great service and convenient location.

Lee H 
Rating:
5.0

See comments above. Why don't you ask about the whole booking process? That's the stinky part about all of this. The pickup/dropoff locations are fine.

Steven S 
Rating:
3.0

Full tank, all requested equipment

Dan H 
Rating:
5.0

Cabin noise is too loud, it’s hazardous on a long distance drive. Please make drivers cabin somehow quieter. Also truck must have backup camera to assist drivers.

sharfulhaq M 
Rating:
4.0

This location is fine. Generally have more equipment and the guys inside are helpful.

Matthew H 
Rating:
5.0

Convenient, efficient and price quoted was fair.

sandy h 
Rating:
5.0

Customer did not leave a comment.

Alison N 
Rating:
1.0

I made a reservation weeks ago for a move with a 15’ truck. The day before, they call me and say the truck is not available and I’d have to go to place 30 minutes further for it and there’s nothing they can do. This is the second time I’ve tried to use U-Haul and the second time this BS has happened. Don’t use U-Haul. Literally do anything else.

Matthew H 
Rating:
3.0

Provide training information about tolls, and other aspects of the rental.

Clarence R 
Rating:
5.0

Pick up was very kind and helpful! Thank you so much!

Rachel S 
Rating:
5.0

Customer did not leave a comment.

Oscar S 
Rating:
5.0

Staff was timely and helpful with trailer we rented. They hooked it up for us. Thanks.

Robert C 
Rating:
3.0

The man was friendly and helpful. Having 24 hours to return it was important to me. I drove only 20 miles and replaced the gas I used.

joseph p 
No reviews have been submitted for this location.

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