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DAVID K
Customer Reviews for Wolverine Party Shoppe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The costs are a bit high these days....
David HThe gentlemen at Wolverine Party Shoppe are always helpful and make the process of renting very easy.
Adam MEveryone was very professional, nice and courteous. They even helped me attach the trailer to my truck. Thank you again!
Vernon WFor some reason Waze took me about 1/2 mile past the shoppe. No idea why
Chris HThough they did not have the van we reserved available, we were offered a larger truck at no extra charge. Great experience. ⭐️⭐️⭐️⭐️⭐️
cheryl wExcellent! The location is across the street from a bus stop. Very convenient. The store owner was very friendly and helpful. I would definitively recommend this location to everyone.
Eugene SSuggestion to turn the music down in the store to make it easier to communicate with each other during the rental process.
STEVEN BFriendly staff and easy checkout at the counter. I've been renting UHaul from this location for years and I highly recommend.
Karen JGentleman at this location was amazing, accommodating, friendly.
Thoas PThis neighborhood location is well equipped and very well organized. Customer Service was helpful, knowledgeable, and clear! Easy to find, easy to park.
CATHERINE LThis U-Haul rental location is fantastic for many reasons: (1) Easy online rental reservation; (2) Quick service when checking in to obtain key, etc.; (3) Vehicles are simple to operate, function well, and are well-maintained; (3) Easy drop-off of key 24-27.
Steven PThis is a general comment, the utility dolly was not in the location. I do not know if is a UHAUL issue, or a location issue. However, they help me find a location that had a utility dolly.
Laura CEverything was perfect, thank you.
Kathleen BFast, courteous service. Thank you Eddie!
Alex DThe owner was extremely good about helping the process. He helped me connect the trailer checked my lights with me and was extremely fair about the charged time of the trailer. Thank you Mr. Owner.
Jayson BWonderful wonderful wonderful Wolverine!!!! The owner could not have been kinder or more helpful. He made everything easy and was a joy to talk with. He made two new lifelong customers of me and my husband today. Thank you!!!
Tricia FEd is awesome, he lent me an umbrella!
GREGORY BEasy to rent from. Easy to return. Loved the Ram van. Will be renting from here again!
mark hAwesome experience.
Kim WHelpful staff
GABRIEL JKeep being awesome.
Matthew CVery accommodating and refreshingly friendly. Thanks
MARK CThe truck felt extremely unsafe, it was very hard to break. The location was average but there are lots of deceptive practices to charge extra for anything, also, the online checking and checkout are bothersome and invasive, the only reason to rent a U-haul is mostly the wannabe monopoly you have.
Jose JThis process could not have been easier. Everything was succinctly explained and went off without a hitch. I appreciate that it was so easy, and will consider it a resource in the future.
BRIAN DI didn't know i needed to take pics before I took off. I tried to do it, but I got confused. Nothing wrong with vehicle or anything. Really nice guy in charge of it. I would use that location again.
ERIC DThe location owner is so helpful and kind. I will definitely be back.
RYAN MReally a great experience.
JAMES SStaff was very friendly, and prompt. Would definitely rent from this location again.
STEVEN TNothing
Winston SDid not have a small hand trolley as reserved, Vehicle was not ready for collection with ice and snow build up on windscreen and snow covering the rear of the vehicle and tails lights and license plates. Fuel level was incorrect in vehicle than what was stated on check in.
Douglas BThe check engine light was on. The heat did not work and mind you it’s 5 degrees outside. The engine light started flashing. Called the place I got it from they said that it was fine and just an error.
JAYLIN MEddie was friendly and professional- experience was very good.
SIMON BThe van I had reserved was not available when we arrived so they switched us to a truck. I told the woman at the counter we were only going six miles. She said she would put in 10 miles and then it "would be corrected" once we got back. I just received my receipt and see that I was charged for 10 miles even though we drove 6 miles. I submitted this information to the email address Uhaul suggested (752004_gm@uhaul.com), only to then receive an email back saying that email address is an error. Very frustrating. What should have cost around $25 cost instead nearly $40.
CORINNE SIt was COLD and snowing out and it was pretty obvious that no one wanted to go outside and help with the trailer. The nut that tightens the trailer to my hitch wouldn't turn (someone had cranked it up against the roll pin on top of the bolt too tight!) and they had to help me get it loose. But they were helpful and we got the trailer connected, checked out and released.
STEPHEN SThere was no contact with people. Arrived to drop off truck, there were no signs where to park it. I walked up to drop box and app said scan code above drop box, but there was no code AGAIN. I clicked on unable to scan bar code in app, and it told me drop keys in box and someone would call .d shortly. NO ONE Called. I left truck there and Sunday morning the app tells me order still open. I used chat again and they told me to call store to close order. I told them after all I been through, why don't they call the store. They ended chat or just didn't respond, so I called customer service and they noted the account and said they would message store to close the order. HORRIBLE EXPERIENCE FOR THE 26 HOURS OF WORKING WITH UHAUL. We were dropping my son at c college and were unable to take him to dinner before leaving because of the hassles and lateness due to Uhaul.
Michael RThanks
ANDREW PGreat service here. Best I’ve had with UHaul.
Dominik Bvery friendly and helpful staff, was able to rent quickly.
STEPHEN AI was only 1 & a 1/2 hour late returning the trailer but I was charged a full extra day. This is not the fault of the location. This does not make me a happy customer.
JOSEPH PI walked in the store and made sure I was in the right place. The staff took the key and said they would send an invoice. Couldn’t have been easier.
RENEE EThe cargo van appeared to have been previously used to haul Christmas trees, so there was snow, ice, dirt, pine needles and sap all over the van the inside of the van. Tire pressure was nearly 20 below required PSI and had the indicator lit on the dash when I got in. Gas tank was only half full and the attendant tried putting in paperwork that it was 3/4 full.
Ashton BThis location is GREAT. Legit so easy and wonderful helpful staff My only issue would be warn people about the return process. It was 18 degrees on return and I was freezing my butt taking pictures that’s no one’s fault but my own tho
JAMIE REddy is great!
LEO FThey did a great job and made it very easy to turn my stuff in and be on my way.
CHRISTOPHER CSuper friendly staff. Quick and easy for both pickup and return. Definitely recommend.
Dennis B