Excellent service!!
David M
Customer Reviews for Wolverine Party Shoppe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service from start to finish was excellent! Equipment performed great staff was friendly and professional. Thank you!
GORDON SWipe out interior mod cab—Windows hard to see through Explain coats. The $19/day turned into $74.45 after paying mileage, taxes, insurance.
ROBERT YMake it cheaper
Jose GThe equipment was clean. However, as we have found on previous ocassions when renting u-haul vans and trucks - the tires were about 30% under-inflated, which is a serious safety issue. We do a check of fluids, tires and overall condition of all vehicles we rent to be sure they are in the best possible condition for hauling while traveling, but this should be taken more seriously by the U-Haul company and the individual businesses who provide rental services. We, again, request you check the status of tires, fluids, etc between each rental of your equipment. Thank you for the opoortunity to provide feedback.
CONSTANCE Nthey were extremely responsive and flexible as I had a last minute need to re-arrange things, forcing them to adjust their schedule and for one of their team to come out and help me both hook up, then unhook and move around, a trailer. I would definitely recommend this location to others and will come back when I need to move my daughter again. thanks, team at Wolverine Party Shoppe!
Rodney HThe van smelled vaguely of drugs, I'm not sure if that was residue from a previous customer or not.
Angus MSmall parking lot that is also used by two businesses. We had to hook up a 6 x 12 trailer by ourselves because there was no one to assist. Once it was hooked up it was very difficult to avoid cars that continued to enter the lot to enter the businesses. When returning the equipment we were overcharged and the owner said it was a mistake. We returned the trailer 7 hours early and it was returned to the owner of the store. I would highly recommend to avoid this location. There is a very large UHaul location on State Street and I94 that is a dedicated UHaul center with appropriate staff.
CARL AThe clerk was helpful!
MAXWELL CBoth sideview mirrors were non-functional. The driver's side would not stay in position and moved around while driving. The passenger mirror was in a fixed position and unmoveable, and din't allow me to see traffic to my right. Both mirror problems created real safety hazards. I would have hoped that a safety check by the company before renting teh ruck would have caught and fixed these important maintenance issues.
WILLIAM BThe first location (Carpenter Bros Hardware) apparent had not properly prepared the truck that I had reserved, so I was delayed by over 30 minutes. I was diverted to another location that was farther away from the two apartments that I was moving out of and into.
Mateo CVehicle had just been returned just in time for our pickup. They had no time to clean it, but nonetheless, it was dirty outside and inside. Love the closeness to our house and previous experiences were great.
MICHAEL SExcellent service!
CHRIS DNothing, great experience, will definitely continue using.
CHRISTOPHER MReally nothing! It was easy to arrange online and pick up and drop off were quick and easy!
THOMAS AThis location is also helpful and quick about it. It's close and very clean also with moving supplies. Thank you to this location also.
RICHARD HHelpful, friendly, efficient, people and a great location.
FRANK DI did not realize that every vehicle has a separate light connection cable and thiught we could jist rent or buy ine there. I should have asked more questions. We were visiting family but spent a large part of the weekend finding, then ordering through amazon, and installing the light harness for the trailer. Heads up to renters- absolutely ensure you have the right system. Which also caries depending on if you have an EX,LX or other model. It is not just the make and year you go by.
GWEN WI couldn't be more grateful for the owner's kindness. I was running slightly late and he was most accommodating when I called to let him know. Once I arrived, he couldn't have been more helpful with the removal of the trailer and getting me on my way. Great service.
MARTIN Sproprietor very helpful. excellent support.
JAMES EPickup and checkout was fast and easy. The staff is very friendly. This is the 2nd time I have picked up from this location and will use it again if and when a UHaul is needed.
Charles CThe van was easy to rent as both people who helped me were very pleasant and helpful. I would definitely rent from here again.
LANCE WThe truck that they rented to me was the raggediest piece of crap ever driven. Gas was put in the truck before the move started and I was still charged an extra $16 for "one line of gas". The transmission was dragging so bad that I had to literally stomp on the accelerator to get it to 40mph (probably what caused the extra gas expense). My suggestion: Avoid Dexter and Maple (inside of a party store!)---Go to a different location!
PATRICK SIt's not the location that needs to be improved, it's the U-haul app. It was constantly giving the employees problems.
HUNTER WThis location was very helpful and knowledgeable and friendly. Definitely recommend using this location for anyone looking to rent from U-Haul..
CHARLES YExcellent experience. Van was clean and gas was full! Store personnel were friendly. In and out in minutes!
CECILIA AThe parking lot was icy and not salted. I stepped out of the van and slipped/fell. I advised the person who had checked me in and checked me out. No one made any move to remedy that situation. However, the person who checked me in and out was very pleasant and efficient. She was kind also
BARBARA EI didn’t have a reservation but they helped me quickly and efficiently. Everyone was so nice. Thank you
FELECIA AThe people at this location are the best! Always helpful and friendly. I have rented quite a few times from them. The vehicles have been just fine. This last time, the temperature outside was well below freezing and they turned the truck on a few minutes before I arrived so the cab was warm and toasty! Much appreciated!
LESLIE LIf it's winter, and I'm the first customer in the AM, arrive 15 minutes early, start the truck to warm it up, and clear the snow/ice off before the renter arrives.
ROBERT KAll trucks in the lot had snow removed and no ice expect for mine. Also it was parked so tight next to another truck I couldn’t get it out. When I went to open the back everything was frozen shut.
Evan KThe only issue was the U-HAUL APP. I wanted to extend my rental. I showed the trailer I had was not available as it was already reserved by someone else. I had to unload it, return it and go rent another from another location. Turns out it was available and all this was unnecessary. Forced me to cancel an appointment too.
BRUCE HI think it would be helpful to have signs indicating where to park the vehicle when dropping off after hours like I did.
BRUCE WHello, While the rental place and people there were amazing, we had an issue with a low tire the day we were leaving on a four day road trip. Unfortunately, our daughter was sick and we had our two dogs with us, and it was very cold out. We had a nine hour driving day, so it definitely set us back. Uhaul did send someone to fix it, but two and a half hours later. Oddly, the service person was coming from a location in Ohio over an hour away. I normally wouldn't do this, but we would like to request some sort of discount on our rental. Please let me know if you are able to help with this. Thank you, Jennifer Juhos
COLIN GGreat
KATHLEEN MVery nice. Great customer service
JULIANNA JParking the trailer back in it's space was a bit intimating. The employees were all great and professional though and I wouldn't hesitate in using their facility again or recommending them.
THOMAS Hl
Amelia RTruck worked great but smelled strongly of cigarettes
June BEverything was great.
JAYE LIt’s a great location pick up and drop are easy and fast. The folks who work there are very friendly and helpful.
ESTHER KSuper helpful staff. Great experience.
MARK WA receipt when you turn in the equipment would be great. No idea of final cost
DEANNA IWolverine Party Shop is awesome. I love the guys there. Thanks again for a great rental.
Christopher SIt was Much easier and faster to get In and Out at this location.
STEVEN SRepresentatives came through magnificently by helping me resolve some details.
David MTruck is getting old.
Christopher FFriendly Customer Representative at the Party Store. Easy pick up and drop off.
DEBRA STerrible service when I went to pickup my truck. Was told the location was closed but could do a mobile checkout. This wasn’t true and I had to drive 25 miles away to get the truck. I will rent with Ryder truck in the future.
David N