Customer Reviews for Woodard Mercantile Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Woodard Mercantile Inc

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Tyler A.
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Matt M.
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Fareeha Amber A.
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Robert H.
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Stephen B.
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Awesome customer service. Great awesome location.

Amy V.
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Stacy W.
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Ricky C.
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Needed wiper blades replaced and fluid in washer. I don't know how these trucks get serviced but that should be checked at service.

Charles C.
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Gregory P.
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Very friendly and helpful. Would recommend and will use again

Susanne C.
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People at location were great. Don't see any improvement needed. I will be moving myself in a few weeks and plan to use this location again!

Ryan C.
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CHRISTOPHER M.
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Everything was top notch. The people were very helpful and went out of their way to make the experience great.

RICHARD O.
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Kaley did a great job of taking care of me with our move!

shea S.
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Craig E.
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Jeron K.
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Scott P.
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jay M.
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Everything was perfect. The ladies who helped me went above and beyond.

Jeffrey H.
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JEFFERY B.
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LINDA K.
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JoAnne A.
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Todd H.
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Katherine N.
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Arthur E.
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Very nice people at this store and they have a lot of products at this location

Burl A.
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Make sure the trucks are cleaned on the outside. The inside of the truck looked good but the outside was a little muddy!

RODNEY B.
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I would recommend; however, when I addressed that the truck took over 7.5 Gallons to fill (provided receipt) they only response I received was "did you recognize or identify this when picking it up?" I said I accepted the it and I guess it was my fault even though the Fuel Gauge was incorrectly identified by their personnel in the first place. I put less than 39 miles on the vehicle. Second bad experience with this location. Enough said.

Terrance P.
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JOHN B.
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JENNIFER E.
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Disorganized, equipment was dirty, staff was not happy to help with Uhaul transactions

Kate S.
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Sage W.
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Staff was very friendly and inviting

Robert S.
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Randy M.
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michael D.
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chuck B.
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Nice people ... neat store!

gina H.
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Service was wonderful and staff were very good at communicating everything we need to know

Richard P.
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Christian K.
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The rental process takes WAY to long, i reserved on line to make it easy, and because of your klunky and antiquated systems it still took a half hour to rent a trailer. It was joke, the people were great, you systems and processes SUCK

Troy M.
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The staff was great to work with and very focused on the customer experience.

cheryl H.
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Jeffrey L.
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This has nothing to do with pick up or drop off locations, this is UHAUL. Why do you not offer any Military discounts? UHAUL is a multi-million, maybe multi-billion dollar company and you cannot give Veterans a discount. Why is there such a price difference in one way? $154 from FL to KS, and $666(no kidding) from KS to FL, that was wrong. Why could I not rent trailer for a week, drive to KS with it and return to FL without being charged two one way prices, that is just wrong. I think I am going to buy my own trailer now, thanks UHAUL.

Mitchell W.
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The two ladies running the store at the Woodard Mercantile Inc. location are so very sweet. I would recommend anyone to visit them not only for a u-haul but for any of your outdoor needs as well. If I could give more than a 5 star rating I would.

Marquis K.
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John H.
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The drop off was quick and easy.

Matthew P.
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Ronald M.
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jay D.
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Tom P.
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Offer military discounts on all moves not just one way.

Dean W.
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Customer service was great and equipment worked perfectly.

roy F.
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The staff at Woodard Mercantile in Andover Kansas were the most polite and customer oriented folks I've ever seen since back in the 90's... the staff T Woodard made me feel as if I just ordered a sandwich from Chick-Fil- A...

Tom P.
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Dan T.
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Philip H.
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Loren H.
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curtis K.
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Brad P.
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Trailer didn't seal out dust very well. Only used it to keep dust from gravel road off belongings as I moved. Recommend new door seals

Linda R.
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nothing, the staff was very friendly and accommodating.

Shawn K.
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The drop off location was great. There were no issues and everything went very smoothly.

James M.
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Jennifer M.
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Staff was very friendly and helpful.

Regina W.
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dora C.
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Drop off was quick and personable. They called uhaul and got be a $50 rebate for the trouble I experienced in the day

John N.
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Lori M.
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Dominick Y.
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I had confirmed another drop off location, but they wouldn't take the trailer and said they stopped doing uhaul days before..... a little frustrating but this location was more than happy to help me.

Daniel T.
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Site was not open at pick-up time and the computer system was so slow it took several minutes to get the paperwork complete at pick-up and return.

Jeanie S.
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I did two one-way rentals to/from the same location over a four day period. The only difference was truck size, one was 10' and the other 15'. Why did U-Haul charge me $200 more for the smaller truck? This does not make sense, I feel I was overcharged.

Heather Y.
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Better training for staff. Took over 30 min to get truck and I had completed the online check-in.

Arsula S.
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Jesse W.
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I have rented uhaul equipment over many years. This location by far had the most outstanding customer service I've experienced.

William F.
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Greg R.
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No reviews have been submitted for this location.

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