Put the equipment ordered in the truck that is needed. I needed a dolly, drove 20 minutes away to find there was not one put in the truck. Yes, this was taken off my order but I needed it. Also, your online app sent me to El Dorado instead of Andover like I asked for on the app. The woman in El Dorado was extremely pleasant to speak with and apologized for the confusion. She explained that they didn't have what we needed and that I needed to check the online order closely. Had to cancel the order and call Woodward Mercantile directly to set up the truck the day before we moved. It was not a good experience. The staff at Woodward were very nice, but coaching to ensure the customer has what they need would be helpful in the future.
Derrick P
Woodard Mercantile
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Andover, KS 67002
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Customer Reviews
- 4.5 Average Customer Rating
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Keep the gravelmparking lot graded and free of potholes.
JOSHUA GExperience was great! Quick and simple. No issues at all 10/10
Jodi PWe like the Andover location because it is close and they are very polite. Thanks again. The u-haul was clean and worked well. Only downside was the 10’ truck does not have a ramp and man do we wish it did.
Trina WNothing.
Kelly F